Discussion Forum: Thread 256429

 Author: brickrepository View Messages Posted By brickrepository
 Posted: Aug 22, 2019 11:51
 Subject: Add extra cost after order is paid for
 Viewed: 93 times
 Topic: Selling
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brickrepository (487)

Location:  Ireland, Galway
Member Since Contact Type Status
May 31, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Repository
In a recent order the customer added a message saying they'd like tracking
on the order. But they didn't select it during checkout, and paid for the
order as it was.

Is it now possible to add that extra cost to the order, and for the buyer to
pay for it? Or will I need to arrange it with the buyer separately?

Thanks
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 22, 2019 12:07
 Subject: Re: Add extra cost after order is paid for
 Viewed: 44 times
 Topic: Selling
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Brickwilbo (1456)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Selling, brickrepository writes:
  In a recent order the customer added a message saying they'd like tracking
on the order. But they didn't select it during checkout, and paid for the
order as it was.

Is it now possible to add that extra cost to the order, and for the buyer to
pay for it? Or will I need to arrange it with the buyer separately?

Thanks

You can refund the payment, change the payment status from paid to none and send
a new invoice manually.
 Author: brickrepository View Messages Posted By brickrepository
 Posted: Aug 22, 2019 13:14
 Subject: Re: Add extra cost after order is paid for
 Viewed: 31 times
 Topic: Selling
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brickrepository (487)

Location:  Ireland, Galway
Member Since Contact Type Status
May 31, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Repository
In Selling, Brickwilbo writes:
  You can refund the payment, change the payment status from paid to none and send
a new invoice manually.

That sound like the best option. Thanks!