Discussion Forum: Thread 256121

 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 15, 2019 01:03
 Subject: Seller doesn't give "Request Quote" Option
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 Topic: Help
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 15, 2019 01:22
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 42 times
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Brickwilbo (1456)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Use the Contact Store button in the store to ask a question to the seller.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 15, 2019 01:44
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 40 times
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, Brickwilbo writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Use the Contact Store button in the store to ask a question to the seller.

Yes, thanks, will do. I don't understand why a seller wouldn't want
to offer the quote option, they really would need to know the weight and size
of the order to estimate what the shipping would be.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 15, 2019 02:14
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 47 times
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Brickwilbo (1456)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, hookedGrandma writes:
  In Help, Brickwilbo writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Use the Contact Store button in the store to ask a question to the seller.

Yes, thanks, will do. I don't understand why a seller wouldn't want
to offer the quote option, they really would need to know the weight and size
of the order to estimate what the shipping would be.

You can also send the link to the cart to the seller.

Catalog weights can be missing or off especially for some colours in larger quantities.
This means an automated quote can be wrong which can make a huge difference with
some postal services.
The safest way to know postage is to actually pick and pack the parts and weigh
it.
Many quote requests don't turn into orders so it's considered a waste
of time.

According to Bricklink you are allowed to cancel an order if the shipping is
to high and not clearly known upfront and don't forget applicable consumer
laws.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 16, 2019 01:41
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 41 times
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, Brickwilbo writes:
  In Help, hookedGrandma writes:
  In Help, Brickwilbo writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Use the Contact Store button in the store to ask a question to the seller.

Yes, thanks, will do. I don't understand why a seller wouldn't want
to offer the quote option, they really would need to know the weight and size
of the order to estimate what the shipping would be.

You can also send the link to the cart to the seller.

Catalog weights can be missing or off especially for some colours in larger quantities.
This means an automated quote can be wrong which can make a huge difference with
some postal services.
The safest way to know postage is to actually pick and pack the parts and weigh
it.
Many quote requests don't turn into orders so it's considered a waste
of time.

According to Bricklink you are allowed to cancel an order if the shipping is
to high and not clearly known upfront and don't forget applicable consumer
laws.

Good to know thanks.
 Author: uvt203 View Messages Posted By uvt203
 Posted: Aug 15, 2019 01:25
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 39 times
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uvt203 (8705)

Location:  Denmark
Member Since Contact Type Status
Oct 4, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ASAP-Asgers Sets And Parts
In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.

/Asger
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 15, 2019 01:41
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 40 times
 Topic: Help
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 15, 2019 04:24
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 41 times
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen

Hello Maureen,

You can also make a screenshot or screenpicture and send it by email to the seller.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 16, 2019 01:45
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 42 times
 Topic: Help
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, tonnic writes:
  In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen

Hello Maureen,

You can also make a screenshot or screenpicture and send it by email to the seller.

Thanks will try that next time.
 Author: uvt203 View Messages Posted By uvt203
 Posted: Aug 15, 2019 06:38
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 58 times
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uvt203 (8705)

Location:  Denmark
Member Since Contact Type Status
Oct 4, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ASAP-Asgers Sets And Parts
In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen

Quote option is in my eyes more or less useless for a seller. Many LEGO parts
are delicate and demands different type of packing in order to arrive in good
condition. As for me I need to have processed the order to make sure 1. that
I have everything ordered and 2. to pack the parts in the best possible way.
Then I'll be able to calculate shipping cost and send invoice. As this is
time consuming I will only do so for actual orders and therefore quotes or for
that sake instant check-out are not options in my store.

In my country (Denmark) we have at least five shipping providers - but all with
different terms and prices. As a seller you might need to chose which one to
use for practical or other reasons. This could explain why different sellers
in the same country have different shipping costs.

/Asger
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Aug 15, 2019 11:24
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 58 times
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calebfishn (1231)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
65% of my quotes have been accepted, resulting in paid orders. I don't consider
that rate a waste of time.

Especially considering that in most cases, it doesn't take very long to
check the part to see what it will take to ship.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 16, 2019 02:45
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 57 times
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, calebfishn writes:
  65% of my quotes have been accepted, resulting in paid orders. I don't consider
that rate a waste of time.

Especially considering that in most cases, it doesn't take very long to
check the part to see what it will take to ship.

Thanks for your input. I agree. If I go to a store and am really unsure on
the shipping, and the seller will not provide a quote, I would not use this seller,
although one of my other responses to my post was that according to Bricklink
if the shipping is too high that is reason enough to break the contract. ...Maureen
 Author: Teup View Messages Posted By Teup
 Posted: Aug 16, 2019 06:01
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 43 times
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Teup (4095)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, hookedGrandma writes:
  In Help, calebfishn writes:
  65% of my quotes have been accepted, resulting in paid orders. I don't consider
that rate a waste of time.

Especially considering that in most cases, it doesn't take very long to
check the part to see what it will take to ship.

Thanks for your input. I agree. If I go to a store and am really unsure on
the shipping, and the seller will not provide a quote, I would not use this seller,
although one of my other responses to my post was that according to Bricklink
if the shipping is too high that is reason enough to break the contract. ...Maureen

Discussing this across countries is pointless. Comparing Canadian and Danish
post is apples and oranges.

Over here, it would take packing the complete order first, if you don't want
the quote to be off by a €20. Or you need extraordinary spatial intelligence
to "see" if an order will be under 32mm. A 35% cancellation rate would completely
kill the business for me. Luckily, Instant Checkout works nearly perfectly for
the Dutch postal service.

Bottom line: every seller in the world should be able to either work A. with
instant checkout or B. on quote basis (or, less ideally, C: very clear terms).
But the specifics are different everywhere.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 16, 2019 02:38
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 43 times
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hookedGrandma (132)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen

Quote option is in my eyes more or less useless for a seller. Many LEGO parts
are delicate and demands different type of packing in order to arrive in good
condition. As for me I need to have processed the order to make sure 1. that
I have everything ordered and 2. to pack the parts in the best possible way.
Then I'll be able to calculate shipping cost and send invoice. As this is
time consuming I will only do so for actual orders and therefore quotes or for
that sake instant check-out are not options in my store.

In my country (Denmark) we have at least five shipping providers - but all with
different terms and prices. As a seller you might need to chose which one to
use for practical or other reasons. This could explain why different sellers
in the same country have different shipping costs.

/Asger

I can see your point as a seller that quotes are time consuming, but as a buyer
I really want to know the final cost as sometimes the shipping can be more expensive
than the actual part(s) and it just isn't worth it to go through with the
order. The terms are not always clear enough to be able to guess what the shipping
will be. I have bought from sellers that have sent through parcel post, (higher
cost) and when parcel has arrived, clearly could have been sent lettermail at
a much lower rate, they just needed to use a bigger bubble envelope. For the
most part sellers have always been great when I run into these issues. Just
opened my own small store so trying to figure out the best way to do business.
I agree that the instant checkout although streamlines things, as a seller I
don't think I want to use it because some parts just throw it all off and
could see that I would be on the hook for higher shipping costs than has been
calculated. Thank you for sharing your thoughts....Maureen
 Author: Teup View Messages Posted By Teup
 Posted: Aug 16, 2019 05:53
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 38 times
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Teup (4095)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  In Help, uvt203 writes:
  In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

Seller has chosen not to implement quotes. This means that when placing an order
- you actually place an order and is obliged to buy. What you can do instead
is to contact the seller in forehand and ask for shipping cost based on the weight
etc. of the items in your cart. Try also to check seller's terms - you might
find information on shipping cost.


OK thanks. I will contact seller with weight in cart. I am not sure why a seller
would not want to offer the quote option, it would make it easier. I find the
shipping piece of BrickLink is the hard part, as sellers even from the same country
can come up with a huge difference with similar orders.

Maureen

Quote option is in my eyes more or less useless for a seller. Many LEGO parts
are delicate and demands different type of packing in order to arrive in good
condition. As for me I need to have processed the order to make sure 1. that
I have everything ordered and 2. to pack the parts in the best possible way.
Then I'll be able to calculate shipping cost and send invoice. As this is
time consuming I will only do so for actual orders and therefore quotes or for
that sake instant check-out are not options in my store.

In my country (Denmark) we have at least five shipping providers - but all with
different terms and prices. As a seller you might need to chose which one to
use for practical or other reasons. This could explain why different sellers
in the same country have different shipping costs.

/Asger

I can see your point as a seller that quotes are time consuming, but as a buyer
I really want to know the final cost as sometimes the shipping can be more expensive
than the actual part(s) and it just isn't worth it to go through with the
order. The terms are not always clear enough to be able to guess what the shipping
will be.

So the solution here that I see, is not to compensate unclear terms with an inefficient
and slow quote option, but clear terms. I think the fact you needed to ask a
quote in the first place just shows that term moderation by Bricklink and some
clear rules for shipping tables is what we really need.

There are cases I guess when a seller has no option but to work on a quote basis,
but now I understand that this was not such an example. It was because of sellers
making a mess in their terms. It seems to be a normal practise on Bricklink to
just go "well I don't totally understand those terms, but I'm just guessing
they won't rip me off and anyway it's the only place for these parts
so screw it I will hit that submit button". In what other store is that acceptable?
Where else do consumer do their shopping that way? It's really one of those
"THIS . IS . BRICKLINK!!!11!" things.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Aug 16, 2019 06:31
 Subject: Re: Seller doesn't give "Request Quote" Option
 Viewed: 61 times
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yorbrick (682)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Help, hookedGrandma writes:
  What is the proper etiquette when the seller has not selected the "request Quote"
option at the checkout point. When I am concerned about shipping costs I have
been putting a note to seller,requesting a quote for shipping but am technically
submitting an order. The wording on submitting an order... its a contract...
is pretty strong and concerning when the shipping charges could be a reason to
not go ahead. I am not sure if my notes to seller when placing an order is the
expected action to take when not given the option to request a quote?

Thanks for your thoughts!

Maureen

I typically ask the seller to turn on the quote feature and also ask for a quote
based on weight of cart only. If they don't turn it on or I don't get
a reply for the weight of the possible order then I just least favourite the
store and I never have the problem with them again.