Discussion Forum: Thread 255763

 Author: kilimfactory View Messages Posted By kilimfactory
 Posted: Aug 5, 2019 16:37
 Subject: Incomplete order from BrickLinkCorp
 Viewed: 99 times
 Topic: Help
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kilimfactory (1)

Location:  Hungary, Budapest
Member Since Contact Type Status
Feb 7, 2019 Contact Member Buyer
Buying Privileges - OK
Hello,
I have ordered 2 sets of a special AFOL edition from BrickLinkCorp. Unfortunately
only one has arrived, and I tried to contact BrickLink on all channels here,
then filed a non-shipping alert, but since received no response. Now I could
cancel, but unsure whether I'd receive a payback, and also much rather resolve
the issue and get the 2nd box, even so delayed.
Can anyone assist on how to chase BrickLinkCorp?
Thanks,
David
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 5, 2019 19:16
 Subject: Re: Incomplete order from BrickLinkCorp
 Viewed: 58 times
 Topic: Help
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, kilimfactory writes:
  Hello,
I have ordered 2 sets of a special AFOL edition from BrickLinkCorp. Unfortunately
only one has arrived, and I tried to contact BrickLink on all channels here,
then filed a non-shipping alert, but since received no response. Now I could
cancel, but unsure whether I'd receive a payback, and also much rather resolve
the issue and get the 2nd box, even so delayed.
Can anyone assist on how to chase BrickLinkCorp?
Thanks,
David

Did you buy them at the same time? If not, the second one might arrive later.
It appears BL sends each box separately
 Author: kilimfactory View Messages Posted By kilimfactory
 Posted: Aug 8, 2019 14:13
 Subject: Re: Incomplete order from BrickLinkCorp
 Viewed: 104 times
 Topic: Help
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BrickLink
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kilimfactory (1)

Location:  Hungary, Budapest
Member Since Contact Type Status
Feb 7, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, SylvainLS writes:
  In Help, kilimfactory writes:
  Hello,
I have ordered 2 sets of a special AFOL edition from BrickLinkCorp. Unfortunately
only one has arrived, and I tried to contact BrickLink on all channels here,
then filed a non-shipping alert, but since received no response. Now I could
cancel, but unsure whether I'd receive a payback, and also much rather resolve
the issue and get the 2nd box, even so delayed.
Can anyone assist on how to chase BrickLinkCorp?
Thanks,
David

Did you buy them at the same time? If not, the second one might arrive later.
It appears BL sends each box separately


Hi,

yes, same time, same order ID