Discussion Forum: Thread 254668

 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 10:59
 Subject: Another example - not thinking things through
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 Topic: Problem
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.
 Author: mmookk61 View Messages Posted By mmookk61
 Posted: Jul 12, 2019 11:04
 Subject: Re: Another example - not thinking things through
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mmookk61 (137)

Location:  USA, Indiana
Member Since Contact Type Status
Apr 17, 2012 Contact Member Seller
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Store: Paul's Bricks
In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

Agreed. I now have a query into LEGO.com about lost points. I had some points
put on during the double points week and the next day when they changed to the
new website design for the VIP program my points went poof. Hopefully not lost
for good Sigh . . . . I hate change.
 Author: EnchantedBricks View Messages Posted By EnchantedBricks
 Posted: Jul 12, 2019 11:19
 Subject: Re: Another example - not thinking things through
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EnchantedBricks (2) 
(was Csnow05)

Location:  USA, Pennsylvania
Member Since Contact Type Status Collage
May 10, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Enchanted Bricks
In Problem, mmookk61 writes:
  In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

Agreed. I now have a query into LEGO.com about lost points. I had some points
put on during the double points week and the next day when they changed to the
new website design for the VIP program my points went poof. Hopefully not lost
for good Sigh . . . . I hate change.


Allow me to play Devils advocate, I am not a huge fan of change either, but
working in the Retail Tech industry it was something we always had to deal with.
And I do agree with you that it may affect some of the spur of the moment purchases
where you found yourself "Just stopping By" your local Lego store, but if they
are going to offer more ways to earn points and different rewards potentially,
I see the potential. I have seen plenty of Store Reward Cards switch to a digital
platform and be that much better for it. I have not looked into all the changes
just yet so I may be completely off but I can say Not ALL Change is Bad, I mean
look at the Modern Minifig, We all love those little guys !!

P.S Yes if points are lost during this switch that will be very upsetting !!

Sorry Rant Over !!
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 11:30
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, EnchantedBricks writes:
  In Problem, mmookk61 writes:
  In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

Agreed. I now have a query into LEGO.com about lost points. I had some points
put on during the double points week and the next day when they changed to the
new website design for the VIP program my points went poof. Hopefully not lost
for good Sigh . . . . I hate change.


Allow me to play Devils advocate, I am not a huge fan of change either, but
working in the Retail Tech industry it was something we always had to deal with.
And I do agree with you that it may affect some of the spur of the moment purchases
where you found yourself "Just stopping By" your local Lego store, but if they
are going to offer more ways to earn points and different rewards potentially,
I see the potential. I have seen plenty of Store Reward Cards switch to a digital
platform and be that much better for it. I have not looked into all the changes
just yet so I may be completely off but I can say Not ALL Change is Bad, I mean
look at the Modern Minifig, We all love those little guys !!

P.S Yes if points are lost during this switch that will be very upsetting !!

Sorry Rant Over !!

Change can be good but it does need to be thought through and this clearly hasn't.
Even the store manager(s) have doubts over this and I agree with them. When you
walk into a lego store and go to the wall for example, how do you know how many
cups you are going to buy - you don't as the wall can change on a fairly
regular basis. I usually call in once a week into one of our local stores and
I never know if I am going to see a wall full of items I want/need or not. To
see a brand new wall with a load of different items on there I can use could
be dampened by the fact I have not applied for any discount code or too small
a one. Much better to total the points on the card as now and simply deduct what
you wish to spend.

On top of that their new web site is not working correctly at all. It simply
keeps looping at enter your password (and I use that all the time). As I said
sometimes you need to take a step back and think things through very thoroughly
before you rush to change.
 Author: EnchantedBricks View Messages Posted By EnchantedBricks
 Posted: Jul 12, 2019 11:39
 Subject: Re: Another example - not thinking things through
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EnchantedBricks (2) 
(was Csnow05)

Location:  USA, Pennsylvania
Member Since Contact Type Status Collage
May 10, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Enchanted Bricks
In Problem, calsbricks writes:
  In Problem, EnchantedBricks writes:
  In Problem, mmookk61 writes:
  In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

Agreed. I now have a query into LEGO.com about lost points. I had some points
put on during the double points week and the next day when they changed to the
new website design for the VIP program my points went poof. Hopefully not lost
for good Sigh . . . . I hate change.


Allow me to play Devils advocate, I am not a huge fan of change either, but
working in the Retail Tech industry it was something we always had to deal with.
And I do agree with you that it may affect some of the spur of the moment purchases
where you found yourself "Just stopping By" your local Lego store, but if they
are going to offer more ways to earn points and different rewards potentially,
I see the potential. I have seen plenty of Store Reward Cards switch to a digital
platform and be that much better for it. I have not looked into all the changes
just yet so I may be completely off but I can say Not ALL Change is Bad, I mean
look at the Modern Minifig, We all love those little guys !!

P.S Yes if points are lost during this switch that will be very upsetting !!

Sorry Rant Over !!

Change can be good but it does need to be thought through and this clearly hasn't.
Even the store manager(s) have doubts over this and I agree with them. When you
walk into a lego store and go to the wall for example, how do you know how many
cups you are going to buy - you don't as the wall can change on a fairly
regular basis. I usually call in once a week into one of our local stores and
I never know if I am going to see a wall full of items I want/need or not. To
see a brand new wall with a load of different items on there I can use could
be dampened by the fact I have not applied for any discount code or too small
a one. Much better to total the points on the card as now and simply deduct what
you wish to spend.

On top of that their new web site is not working correctly at all. It simply
keeps looping at enter your password (and I use that all the time). As I said
sometimes you need to take a step back and think things through very thoroughly
before you rush to change.


You are correct, when there are major technical issues or it is not implemented
properly or not communicated very well those are what can lead it to fail and
fail hard. Those all lead to very upset customers and employees. Maybe an App
would be better then a Rewards Site? Could be used on the fly while your in the
store. Just hopefully they can get it together quickly.
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Jul 12, 2019 11:36
 Subject: Re: Another example - not thinking things through
 Viewed: 34 times
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qwertyboy (4607)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Problem, calsbricks writes:
  in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

Is that new setup fast enough so that you can go on your phone while in the shop
and set up the desired discount code?

Niek.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 11:43
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, qwertyboy writes:
  In Problem, calsbricks writes:
  in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

Is that new setup fast enough so that you can go on your phone while in the shop
and set up the desired discount code?

Niek.

Don't know yet as the site is all over the place at the moment. I seriously
doubt it, but that would be one way of getting around the issue. Another would
be to go to the site and claim all your discount so you had the total available
and just use part of it ? (Possibly - cannot find any real sensible guidelines
on it anywhere).

Will be discussing with local mangers shortly. I am sure there will be ways to
deal with it but it really could have been set up much better.

My local manager said to me had I responded to the e-mail about it and I told
him I hadn't had one so he handed me a leaflet on it and then when I got
back to my machine I began checking it out. It appears I have 46000+ points available
- it doesn't mention a monetary value as it used to on the old VIP site,
so I am not sure whether we have lost anything or not.

To be honest a pretty poor and limp implementation by Lego - they could have
done much better with this.
 Author: paulvdb View Messages Posted By paulvdb
 Posted: Jul 12, 2019 13:11
 Subject: Re: Another example - not thinking things through
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paulvdb (6390)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Nov 14, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Paul's Dutch Brick Store
BrickLink Inventories Administrator (?)
In Problem, calsbricks writes:
  Don't know yet as the site is all over the place at the moment. I seriously
doubt it, but that would be one way of getting around the issue. Another would
be to go to the site and claim all your discount so you had the total available
and just use part of it ? (Possibly - cannot find any real sensible guidelines
on it anywhere).

According to their FAQ: "If the value of the voucher is higher than the cost
of the order, you will be prevented from proceeding through checkout. (This prevents
you from losing unspent voucher value)."

Also seems that you can only get vouchers for values of 5, 20, 50 or 100 EUR.
Which I originally though meant that you could no longer get VIP discount for
any multiple of 5 EUR. But then I read "You can redeem as many VIP Discount Vouchers
on a single order as you like! However, you can only redeem one physical reward
per order on LEGO.com." So I guess I could get 3 vouchers of 5 EUR each if I
wanted to get a 15 EUR discount. But it is going to be a lot more work than just
using the dropdown menu to select how many VIP points I want to use at checkout.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 13:30
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, paulvdb writes:
  In Problem, calsbricks writes:
  Don't know yet as the site is all over the place at the moment. I seriously
doubt it, but that would be one way of getting around the issue. Another would
be to go to the site and claim all your discount so you had the total available
and just use part of it ? (Possibly - cannot find any real sensible guidelines
on it anywhere).

According to their FAQ: "If the value of the voucher is higher than the cost
of the order, you will be prevented from proceeding through checkout. (This prevents
you from losing unspent voucher value)."

Also seems that you can only get vouchers for values of 5, 20, 50 or 100 EUR.
Which I originally though meant that you could no longer get VIP discount for
any multiple of 5 EUR. But then I read "You can redeem as many VIP Discount Vouchers
on a single order as you like! However, you can only redeem one physical reward
per order on LEGO.com." So I guess I could get 3 vouchers of 5 EUR each if I
wanted to get a 15 EUR discount. But it is going to be a lot more work than just
using the dropdown menu to select how many VIP points I want to use at checkout.

And for those of us who do not use S@H it is even more of a pain in the neck.
No longer able to walk to the till and say how much is the total and what have
I got on my vip card. Okay use x and that was it. Now you have to pre-plan it
(not possible) and get a voucher and take that or the code (or whatever) to the
store and redeem it and if while you are at the store you decide to buy something
else and wish to use more discount you may not be able to do that easily (although
that has yet to be confirmed). I think Niek or someone else said they would try
their phone in store and see how that works.


This was not a good change - I wonder if Lego will listen to its most valued
customers ? That will be interesting. (I won't draw any similarities there).
There are some good things in the program changes but more not so good things.
Overall it is enough to put us off - We will probably use up what rewards we
have and then close the account. It is very easy to buy better than 5% off anywhere
nowadays and the additional ways to earn points have no real meaning to us -
we don't use social media, are not interested in most of the archive stuff
they are offering and my days on the batpod are long over. (not that you could
get one, anyway - sold out at launch and yet we never even knew about the launch
until today - how strange not only does the site have problems their announcement
did not get through to all of its vips.

Just maybe technology is not their thing
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 14:21
 Subject: Re: Another example - not thinking things through
 Viewed: 47 times
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, calsbricks writes:
  In Problem, paulvdb writes:
  In Problem, calsbricks writes:
  Don't know yet as the site is all over the place at the moment. I seriously
doubt it, but that would be one way of getting around the issue. Another would
be to go to the site and claim all your discount so you had the total available
and just use part of it ? (Possibly - cannot find any real sensible guidelines
on it anywhere).

According to their FAQ: "If the value of the voucher is higher than the cost
of the order, you will be prevented from proceeding through checkout. (This prevents
you from losing unspent voucher value)."

Also seems that you can only get vouchers for values of 5, 20, 50 or 100 EUR.
Which I originally though meant that you could no longer get VIP discount for
any multiple of 5 EUR. But then I read "You can redeem as many VIP Discount Vouchers
on a single order as you like! However, you can only redeem one physical reward
per order on LEGO.com." So I guess I could get 3 vouchers of 5 EUR each if I
wanted to get a 15 EUR discount. But it is going to be a lot more work than just
using the dropdown menu to select how many VIP points I want to use at checkout.

And for those of us who do not use S@H it is even more of a pain in the neck.
No longer able to walk to the till and say how much is the total and what have
I got on my vip card. Okay use x and that was it. Now you have to pre-plan it
(not possible) and get a voucher and take that or the code (or whatever) to the
store and redeem it and if while you are at the store you decide to buy something
else and wish to use more discount you may not be able to do that easily (although
that has yet to be confirmed). I think Niek or someone else said they would try
their phone in store and see how that works.


This was not a good change - I wonder if Lego will listen to its most valued
customers ? That will be interesting. (I won't draw any similarities there).
There are some good things in the program changes but more not so good things.
Overall it is enough to put us off - We will probably use up what rewards we
have and then close the account. It is very easy to buy better than 5% off anywhere
nowadays and the additional ways to earn points have no real meaning to us -
we don't use social media, are not interested in most of the archive stuff
they are offering and my days on the batpod are long over. (not that you could
get one, anyway - sold out at launch and yet we never even knew about the launch
until today - how strange not only does the site have problems their announcement
did not get through to all of its vips.

Just maybe technology is not their thing

Bit more to add to this now. Have spent the last half hour in a chat session
with Lego corporate. They listened to what I had to say and made a note of the
Brickset page which was earlier referenced. The lady, donna, said they would
pass this on to the relevant team at HQ (not sure I believe that) but we shall
see. Despite our spend with Lego and it is significant for an individual, we
are only one very small cog in a giant (even smaller than we are to Bricklink),
so we doubt anything will happen other than us redeeming what we have and closing
the account.

Why, oh why do large corporations and governments not want to listen to their
customers? Do they really believe they know better? and if the answer to that
is yesy , why do they believe so?

The customer is king, long live the customer.
 
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 12, 2019 13:15
 Subject: Re: Another example - not thinking things through
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yorbrick (668)

Location:  United Kingdom, England
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  Don't know yet as the site is all over the place at the moment. I seriously
doubt it, but that would be one way of getting around the issue. Another would
be to go to the site and claim all your discount so you had the total available
and just use part of it ? (Possibly - cannot find any real sensible guidelines
on it anywhere).


You only get a month to use the vouchers, so check they have what you want in
stock.

Also I think I read somewhere that you cannot use a voucher larger than the purchase
price, so that you do not lose out. So it is probably better to cash in loads
of £5 vouchers rather than one £50 one, if you might only spend £30.
 Author: EnchantedBricks View Messages Posted By EnchantedBricks
 Posted: Jul 12, 2019 12:06
 Subject: Re: Another example - not thinking things through
 Viewed: 37 times
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EnchantedBricks (2) 
(was Csnow05)

Location:  USA, Pennsylvania
Member Since Contact Type Status Collage
May 10, 2019 Contact Member Seller
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Store: Enchanted Bricks
In Problem, qwertyboy writes:
  In Problem, calsbricks writes:
  in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

Is that new setup fast enough so that you can go on your phone while in the shop
and set up the desired discount code?

Niek.

I was just able to access it on my phone and used 500 points to get the VIP Set
on Lego.com, got the code almost instantly but that was sitting here in my Wifi,
hard to say how fast it will be in store.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 12:13
 Subject: Re: Another example - not thinking things through
 Viewed: 45 times
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calsbricks (5556)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, EnchantedBricks writes:
  In Problem, qwertyboy writes:
  In Problem, calsbricks writes:
  in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

Is that new setup fast enough so that you can go on your phone while in the shop
and set up the desired discount code?

Niek.

I was just able to access it on my phone and used 500 points to get the VIP Set
on Lego.com, got the code almost instantly but that was sitting here in my Wifi,
hard to say how fast it will be in store.

Interesting

- where does it tell you the value of those points? I cannot find that anywhere.
It had my purchase from today on the purchases with the transaction id etc but
it just tells me I have 46000+ points and it used to say points worth value?

So another organisation trying to force everything to the mobile phone. (Banks
and Credit cards as well). The devices are far from secure and easily stolen
- does anyone think these things through. I had to get a new fridge freezer a
short time ago and went to our local department store where they tried to convince
me I needed one with built in wifi so I could 'talk to my fridge' whilst
I was shopping - I won't repeat my comments to that here. What is the world
coming to. Even with the larger screens of today (on phones) it is not easily
readable or navigable. Technology is wonderful but it has its place and that
is not everywhere. Grrrr.
 Author: EnchantedBricks View Messages Posted By EnchantedBricks
 Posted: Jul 12, 2019 12:48
 Subject: Re: Another example - not thinking things through
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EnchantedBricks (2) 
(was Csnow05)

Location:  USA, Pennsylvania
Member Since Contact Type Status Collage
May 10, 2019 Contact Member Seller
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Store: Enchanted Bricks
In Problem, calsbricks writes:
  In Problem, EnchantedBricks writes:
  In Problem, qwertyboy writes:
  In Problem, calsbricks writes:
  in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

Is that new setup fast enough so that you can go on your phone while in the shop
and set up the desired discount code?

Niek.

I was just able to access it on my phone and used 500 points to get the VIP Set
on Lego.com, got the code almost instantly but that was sitting here in my Wifi,
hard to say how fast it will be in store.

Interesting

- where does it tell you the value of those points? I cannot find that anywhere.
It had my purchase from today on the purchases with the transaction id etc but
it just tells me I have 46000+ points and it used to say points worth value?

So another organisation trying to force everything to the mobile phone. (Banks
and Credit cards as well). The devices are far from secure and easily stolen
- does anyone think these things through. I had to get a new fridge freezer a
short time ago and went to our local department store where they tried to convince
me I needed one with built in wifi so I could 'talk to my fridge' whilst
I was shopping - I won't repeat my comments to that here. What is the world
coming to. Even with the larger screens of today (on phones) it is not easily
readable or navigable. Technology is wonderful but it has its place and that
is not everywhere. Grrrr.


I can only speak to the US Site but when I logged into the VIP Site it told me
I had 12k points available and a bit further down there was a short List of what
is available and their points value, I even got 100 bonus points for looking
at some social media that I already am a fan of.

Rewards
650 Points = $5 Off
2600 Points = $20 Off
6500 Points = $50 Off
13000 Points = $100 Off
Sweepstakes = 100 Points
Signed Art Prints = 1200-4000 Points
Art Prints = 750 Points
Xbox Game Pass = 500 Points

and some other Brick A Brack for like 10-100 points

So we will See how this goes !! gotta figure out how to redeem my VIP Set. Not
sure if its free with purchase online or a code to redeem somewhere.

As to your point yes "Talking" to your Refrigerator is a bit ridiculous but I
am all about mobile apps and rewards but I guess that's just my opinion.

Charlie
Enchanted Bricks
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 12, 2019 12:37
 Subject: Re: Another example - not thinking things through
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SylvainLS (31)

Location:  France, Nouvelle-Aquitaine
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In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

You earn more points per €, £, $… spent but that’s still 5% redeemable in the
end.

It appears the change is just to make €, £, $… points more on par with the values:
before 1$ = 1 point = 1€, now it’s 1$ = 6.5 pts = 0.87€.

You can use your points to buy “exclusive” sets and gears. Not very interesting
for now.

All the sites talked about it a couple days ago, e.g. http://brickset.com/article/44640
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 12, 2019 13:03
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, SylvainLS writes:
  In Problem, calsbricks writes:
  Called into one of my local Lego stores today to pick up a few things and was
taken aside by the manager who explained that changes were afoot on the VIP card.
It was all going to become digital and you could earn more points and in different
ways - all sounded pretty good, but then they added that in order to redeem the
points, unlike now, you would have to go to a website called their redemption
(rewards centre) centre and apply for a discount code and then use that to claim
your 'discount'.

I said that isn't going to help the impulse buying at all and they agreed.
Most people go into store with something in mind but more than often they end
up with a different overall situation then what they planned. If you have already
said I will use £50 off my VIP card and that is all you have to claim, that will
effect your purchase - they agreed.

Sometimes people just do not think things through.

Some things are better left alone.

You earn more points per €, £, $… spent but that’s still 5% redeemable in the
end.

It appears the change is just to make €, £, $… points more on par with the values:
before 1$ = 1 point = 1€, now it’s 1$ = 6.5 pts = 0.87€.

You can use your points to buy “exclusive” sets and gears. Not very interesting
for now.

All the sites talked about it a couple days ago, e.g. http://brickset.com/article/44640

Interesting when you read the comments - well over 90% are negative and the changes
are putting people off rather then making them get more involved. As I said in
the beginning think things through first before you implement them and oh yeah
- test your software until it is as perfect as possible before releasing it.
People unable to log in - losing points (despite assurances) and removing the
simplicity of the old card and storefront concept is really very customer unfocused.

I think the vip side of this will disappear from our point of view as well.
 Author: tEoS View Messages Posted By tEoS
 Posted: Jul 12, 2019 12:43
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tEoS (4952)

Location:  USA, Michigan
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 Author: Brick.Door View Messages Posted By Brick.Door
 Posted: Jul 12, 2019 18:51
 Subject: Re: Another example - not thinking things through
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Brick.Door (5003)

Location:  USA, New York
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I don't mind having to redeem the points in advance for a gift voucher, that's
the way most programs work. And there are more options now for spending points
other than just $ off. Iconic VIP set for $5 worth of points? Yes please!

Certainly it will mean fewer redemptions as you aren't prompted at the cash
to spend your points. I'm sure a lot of casual buyers will forget about them
and never use them. But that just decreases the cost of the program for LEGO
and makes room for more benefits.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:06
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, Brick.Door writes:
  I don't mind having to redeem the points in advance for a gift voucher, that's
the way most programs work. And there are more options now for spending points
other than just $ off. Iconic VIP set for $5 worth of points? Yes please!

Certainly it will mean fewer redemptions as you aren't prompted at the cash
to spend your points. I'm sure a lot of casual buyers will forget about them
and never use them. But that just decreases the cost of the program for LEGO
and makes room for more benefits.

Interesting - they seem to work differently here. Nectar, which is the largest
loyalty program in the UK is and always has been redeem at till wherever you
shop.

Lego's concept is not popular over here already. Even the store managers
that we have now spoken to feel it is going to effect business from their loyal
customers who will find sets away from their stores at greater discounts.

But still, to each their own, as is always the way.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 13, 2019 03:23
 Subject: Re: Another example - not thinking things through
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yorbrick (668)

Location:  United Kingdom, England
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Buyers of most sets in the Lego store can nearly always find better prices elsewhere
anyway.

If they do some better redemption gifts then for me it is a positive change.
If not, it is fairly neutral. It is slightly harder to redeem for money off but
if the vouchers are instant then I'll just do it while waiting in the queue.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:32
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, yorbrick writes:
  Buyers of most sets in the Lego store can nearly always find better prices elsewhere
anyway.

If they do some better redemption gifts then for me it is a positive change.
If not, it is fairly neutral. It is slightly harder to redeem for money off but
if the vouchers are instant then I'll just do it while waiting in the queue.

I think we are all waiting to see if they are instant or not. The only ones we
have seen here are S@H.

Some of the stores it is hard to get a signal from (not all) but overall the
new scheme is not for us. We will cash out and close that account. We have no
real interest in archive stuff and their

Funny how they never really did much with the Black card exclusives.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Jul 12, 2019 22:27
 Subject: Re: Another example - not thinking things through
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calebfishn (1207)

Location:  Canada, Ontario
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Store Closed Store: Barbie's Brick Store
I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?
 Author: paulvdb View Messages Posted By paulvdb
 Posted: Jul 13, 2019 02:29
 Subject: Re: Another example - not thinking things through
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paulvdb (6390)

Location:  Netherlands, Overijssel
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In Problem, calebfishn writes:
  I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?

Yes, you have to get a voucher first. And they're only available for 5, 20,
50 or 100 EUR (or USD, GBP or whatever other currency you may use) so you may
have to get multiple vouchers if you want a discount that's not exactly one
of those amounts.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:14
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, paulvdb writes:
  In Problem, calebfishn writes:
  I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?

Yes, you have to get a voucher first. And they're only available for 5, 20,
50 or 100 EUR (or USD, GBP or whatever other currency you may use) so you may
have to get multiple vouchers if you want a discount that's not exactly one
of those amounts.

Ouch and if you get 2 vouchers at 25 and your set costs under the total you lose
the additional amount of the vouchers. Who in heavens name dreamed up this illogical
change - Spock are you at it again ?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 13, 2019 03:25
 Subject: Re: Another example - not thinking things through
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yorbrick (668)

Location:  United Kingdom, England
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In Problem, calsbricks writes:
  In Problem, paulvdb writes:
  In Problem, calebfishn writes:
  I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?

Yes, you have to get a voucher first. And they're only available for 5, 20,
50 or 100 EUR (or USD, GBP or whatever other currency you may use) so you may
have to get multiple vouchers if you want a discount that's not exactly one
of those amounts.

Ouch and if you get 2 vouchers at 25 and your set costs under the total you lose
the additional amount of the vouchers. Who in heavens name dreamed up this illogical
change - Spock are you at it again ?

The FAQ says you won't be able to redeem vouchers if they have a value higher
than the cost price.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:34
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, yorbrick writes:
  In Problem, calsbricks writes:
  In Problem, paulvdb writes:
  In Problem, calebfishn writes:
  I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?

Yes, you have to get a voucher first. And they're only available for 5, 20,
50 or 100 EUR (or USD, GBP or whatever other currency you may use) so you may
have to get multiple vouchers if you want a discount that's not exactly one
of those amounts.

Ouch and if you get 2 vouchers at 25 and your set costs under the total you lose
the additional amount of the vouchers. Who in heavens name dreamed up this illogical
change - Spock are you at it again ?

The FAQ says you won't be able to redeem vouchers if they have a value higher
than the cost price.

You will but you will have to buy something else which means you have to spend
more than you planned.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:07
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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Store: CalsBricks
In Problem, calebfishn writes:
  I just tried to place an order, but can't find anywhere where I can choose
how many VIP points I want to apply to the cost.

Are they telling me that I need to go through all the hassle of cashing in points
for a voucher before i can buy something and apply my points?

We believe that is the case, but it has yet to be confirmed.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Jul 12, 2019 22:34
 Subject: Re: Another example - not thinking things through
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calebfishn (1207)

Location:  Canada, Ontario
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Has there been a significant devaluation of my VIP points?

VIP points used to be 5% discount, so if I had 100 points, i could redeem it
for $5.00.

Now my points can be redeemed at a 1% discount i.e. it will cost 500 points to
get a $5 voucher.

Or have I missed badly with my math here?
 Author: randyf View Messages Posted By randyf
 Posted: Jul 12, 2019 23:39
 Subject: Re: Another example - not thinking things through
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randyf (362)

Location:  USA, Ohio
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In Problem, calebfishn writes:
  Has there been a significant devaluation of my VIP points?

VIP points used to be 5% discount, so if I had 100 points, i could redeem it
for $5.00.

Now my points can be redeemed at a 1% discount i.e. it will cost 500 points to
get a $5 voucher.

Or have I missed badly with my math here?

You should read the article here: http://brickset.com/article/44640

It will explain some things you are noticing.

Cheers,
Randy
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:12
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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In Problem, randyf writes:
  In Problem, calebfishn writes:
  Has there been a significant devaluation of my VIP points?

VIP points used to be 5% discount, so if I had 100 points, i could redeem it
for $5.00.

Now my points can be redeemed at a 1% discount i.e. it will cost 500 points to
get a $5 voucher.

Or have I missed badly with my math here?

You should read the article here: http://brickset.com/article/44640

It will explain some things you are noticing.

Cheers,
Randy

The Lego site is not as informative as it should be - it is more about the wonderful
new features of the VIP program. When speaking to Lego employees they are already
aware of the issues these changes are going to have, but it looks like Lego,
at a corporate level are saying we don't care - this is how the new program
is going to be delivered. Good luck to them. (They may need it)
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jul 13, 2019 03:08
 Subject: Re: Another example - not thinking things through
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calsbricks (5556)

Location:  United Kingdom, England
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In Problem, calebfishn writes:
  Has there been a significant devaluation of my VIP points?

It appears so as they try and even up points to currency.
  
VIP points used to be 5% discount, so if I had 100 points, i could redeem it
for $5.00.

Now my points can be redeemed at a 1% discount i.e. it will cost 500 points to
get a $5 voucher.

Or have I missed badly with my math here?

No you haven't messed up on the maths.