BrickLink Discussion Forum

In Suggestions, FigBits writes:

Yes, but section 18, under Order Cancellation Policy, states that it is okay
to cancel under certain circumstances.
http://www.bricklink.com/help.asp?helpID=79

Including: Mutual agreement to cancel between buyer and seller

It is certainly not a violation of the TOS for a buyer and seller to agree to
cancel an order.

--
Marc.

ok well lets look under that policy shall we?

Valid Reasons:
1.Mutual agreement to cancel between buyer and seller

this part here is confusing since what does mutual agreement constitute since
you would think it would have to apply to one of the following reasons.

2.Seller did not respond to emails

Seller doesn't respond, is understandable since you can't complete a
transaction if the seller does not communicate.

3.Seller did not have items after order was submitted

as a buyer I would eb irked if a seller lists some items then turns out they
don't have them.

4.Seller listed item with error

this one is not so prevalent since most listings are based on the item guide.

5.Seller provided a shipping fee that was too high (not clearly stated in T&C)

what is constituted as too high, the one seller in that other thread had a pretty
reasonable S&H fee, so what is too high? in fact this should be able to be contested
by the seller if they so choose, with evidence their S&H is spot on or there
abouts.

6.Seller is using an exchange rate inconsistent with Exchange Rate Policy

seller violated the rules, understandable

7.Seller did not ship order after payment was made

Seller failed to deliver

8.Seller is underage (under 18 years old)

seller violated the rules once again

9.Seller is no longer registered

can't complete a transaction with someone who is not there.

10.System problem during order submission (excluding not receiving order notification
e-mail)

BL screw up.

now heres the reasons not allowed for cancellation which occurs too often, and
yet you expect sellers to violate said rules:

Invalid Reasons:
1.Buyer no longer wants the items - This is the most common example which BrickLink does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

many buyers use this excuse or more to the point they say S&H was too high because
they changed their mind.

2.Buyer found items cheaper somewhere else - Buyer should be confident that he or she is.
ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

another intolerable reason and yet buyers will have this excuse and use the S&H
too high excuse.

now that's just for the buyer, by these policies it is to easy for a buyer
to complain S&H is too high even with no proof.

Author:

Rick_S.

Posted:

May 21, 2015 17:59

Subject:

Re: Checkboxes to describe sellers (part II)

Viewed:

47 times

Topic:

In Suggestions, kzinti writes:

Most problems arise from new buyers, who may not know how much shipping costs.
Just because there is no cheaper option, doesn't mean it can't catch
someone off guard. Now maybe it could have been avoided with a little research,
but I don't think that should be necessary for a modern marketplace website,
which is why we need to get automated checkout working already.

I believe it will create a bunch of headaches due to the unique nature of order
dimensions and weights here. Either the Seller will get stuck with higher costs,
or the Buyer will be overpaying for shipping. I'd prefer to quote due to
the large variety of packaging and shipping options.

all this suggestion is, is a way for some buyers to go, were better then the
others and in my opinion its nothing but grandstanding, if people don't like
the S&H don't blame the seller (most of the times) blame the post office.

Author:

Rick_S.

Posted:

May 21, 2015 17:39

Subject:

Re: Checkboxes to describe sellers (part II)

Viewed:

37 times

Topic:

In Suggestions, FigBits writes:

In Suggestions, Rick_S. writes:

In Suggestions, FigBits writes:

Some sellers do not allow buyers to back out of a purchase if they change their
mind before payment. Others do (and some are required to do so by law).

Right now, this option is left to each store to describe in their store terms
if they allow it (or not). Usually, it is never mentioned at all, which can cause
some confusion among new buyers.

To help alleviate this confusion, and to help buyers more easily find stores
that have terms that they would like to support, I would like to see this option
be added as a checkbox that sellers can choose (or not) for their store.

This is an extension of the suggestion I posted here: http://www.bricklink.com/messageThread.asp?ID=173897

That suggestion listed a number of such checkboxes that would be useful. I believe
that this option of allowing sellers to state whether they accept cancellations
or not would be just as useful as anything else discussed in that earlier thread.

--
Marc.

Not sure I could go with a suggestion that suggests sellers have the option to
violate the ToS since a buyer is responsible for completing of their purchase,

Agreeing to cancel isn't a violation of the TOS. Any seller is free to do
so. BL even explicitly provides that option: buyer and seller agree to camcel.
Marc.

from BrickLink ToS:

4.Buying:
If you place an order in a store, you are obligated to complete the purchase.

5.Selling:
If you have a store and receive a valid order then you are obligated to complete
the transaction.

http://www.bricklink.com/help.asp?helpID=1919

Author:

Rick_S.

Posted:

May 21, 2015 17:19

Subject:

Re: Checkboxes to describe sellers (part II)

Viewed:

51 times

Topic:

In Suggestions, kzinti writes:

How do you determine too high shipping? What is the metric for that? If I am
quoted only standard local postal rates for shipping weight and then opt to cancel
due to shipping being too high, where else will I go to get it shipped cheaper?
Nowhere. The argument that shipping is too high is invalid in this case.

I believe the new Quote option was designed to specifically allow this kind of
window shopping. "I want this, what will it cost to ship?" and when they find
out, "Oh, my! Um, no thanks". No harm, no foul.

if its (shipping) not free its too much

Author:

Rick_S.

Posted:

May 21, 2015 17:18

Subject:

Re: Checkboxes to describe sellers (part II)

Viewed:

50 times

Topic: