Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Made_In_Bricks  | | Posted: | Jan 27, 2014 14:49 | | Subject: | Re: Seller Assistance Program | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | In Suggestions, BrickItYourself writes:
| |
I would like to see something like this.
a seller gets 1 completed and confirmed NSS they are shut down for 48 hours
|
What is a "confirmed NSS" and how is this different than a completed NSS?
Thor
|
hey, when I'm auto correcting spell check in an e-mail with a baby in my
other arm I don't need people to be that nit-picky 
|
 |
| Author: | Made_In_Bricks | | Posted: | Jan 27, 2014 14:36 | | Subject: | Re: Seller Assistance Program | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Garys_Toys writes:
| | In Suggestions, superchicken77 writes:
| | Some people take offense when other people offer unsolicited help. It's
one thing to ask for help on the forum but it's another to be approached
by somebody else telling you what you're doing wrong. I don't have a
store but if I did and somebody pointed out that I was doing things wrong, I'd
tell them to mind their own business. Unless there are BL rules about shipping,
packaging etc.. every store will do things their own way. Sure there are "best
practices" (and best being a subjective term because what's best for some
isn't best for others) and maybe those can be posted somewhere in the help
section.
In Suggestions, Garys_Toys writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Garys_Toys writes:
| | Upon reading the forums over the last few weeks I have noticed a few sellers
that are getting a lot of negative feedback, having issues with customers, getting
NSS, etc... A couple of these sellers I know personally. I do not know of their
issues and what is causing them and frankly it has been my experience not to
even get involved.
However, it does give me an idea that I think could only help. I know not all
sellers are bad and there are plenty that are. But what if we had some sort of
Seller Assistance Program that could reach out to some of these stores that are
not looking so good. Maybe we can get them on the right track and show them things
that we notice that may improve their store and their overall customer experience.
I know I will be helping one of these stores over the next few weeks as I have
already talked to him. Just from having a look at the forum posts, his feedback,
etc... I seen multiple things that I do that may help him improve on his end.
I know its easy to just warn everyone, ruin their name, and go on about your
business but helping them when they may be in need can't hurt and it can
only help the Bricklink community as a whole IMO.
Thoughts? Ideas?
Gary
|
People can and have come into the forum and ask "why am I not getting any orders"
or "any ideas to improve my store", but to those people that are racking up negatives
or NSS, we can't go and pro-actively seek them out.
For the most part, unless the idea is to steal money it should be 'fairly'
simple
list the items you have for sale
When you get the money for the items, ship the items for which you got the money
if there's a problem, deal with it as if you were on the buying side.
I have three times experienced more orders than my free time would allow, and
each time I shut down my store, forgoing other orders to service the customers
that I have.
To continue to take orders is just vanity and greed if you can't service
your customers the way you have to.
For the people spiraling out of control (from the buyer'ss perspective),
what's really going to help but the obvious. SHIP MY ORDER
|
Sure if one shoe fit every foot that may make sense. However, every situation
is different. Many of these complaints involving NSS are a bit inflated on the
seller I am helping as the orders were shipped. He had shortages and missed them
when pulling and packing. A piece or in some cases a few pieces were missing.
I know for an absolute fact he was trying to rectify the situations as I shipped
a good deal of parts out of my inventory directly to the customers for him to
help him out. I have also figured out what caused his issues as far as inventory
goes. I keep using him as an example as I am working directly with him to figure
things out and I know his situation. It wasn't about being to busy or being
greedy as you put it. In his case it happened over a couple weeks time but it
still haunting him a month later. Most of the times here in the forum we see
one side and our mind is made up. Why not try?
My point is I am trying to offer assistance and opinions to assist other sellers
to better Bricklink as a whole. I am not sure why most wouldn't agree if
something can be done to stop some of the rubbish why not try.
There is no sense in losing a potentially good seller over mistakes.
Gary
|
|
Just to clarify I wasn't talking about browsing feedback looking for sellers
to contact. My idea was to basically have a list of sellers who would volunteer
their time if called upon to help others sellers that requested it. They would
have to reach out for help. I didn't intend on looking for them.
Gary
|
This kind of goes with my idea of having volunteer dispute resolution
users volunteer to take cases, you get statements from buyer and seller (no user
names exchanged and they never know who heard their case)
users agree that they will accept the solution from the mediator and feedback
is exempt so there are no personal transgressions brought out
that would be something I would volunteer for too
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 27, 2014 14:31 | | Subject: | Re: Seller Assistance Program | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| Gary,
I like the idea as a starting point, many directions to go.
I agree with Scott that there are some bad apples out there that are not helping
this site.
There is a group of sellers out there that their biggest problems is a combination
of the following, just poor personality for business (and would never have a
successful B&M store), cheap, dishonest, and on and on.
How do we make these people become clairvoyant on what the other 98% of members
want Bricklink to be?
I don't know, but the current process allows some people to take advantage
of people, make them feel bad, and make them not like bricklink anymore.
Will a "new" system prevent this? Probably not, just deter it a little bit.
Of course we as users could be vigilant about it, but turning against other
members isn't ever a good thing either.
I think Bricklink setting up criteria to have a banner installed on stores that
are performing at a level just above 3 NSS/NRS to stay open could have a a warning
banner or something along those lines until they straighten their act out.
Problem is about it being objective...
Think of a Restaurant that closes due to health code violations, they get a nice
closure notice stuck on their front door. Then when they fix the problem health
inspector lets them back open, but they now have to overcome their stigma of
a dirty place.
They change their act, over time everything will be fine
They don't change they get permanently shut down.
I would like to see something like this.
a seller gets 1 completed and confirmed NSS they are shut down for 48 hours
next NSS 1 week
third NSS shut down
I'm hesitant about feedback though, because this is subjective, one of my
3 is because USPS tore up a package, I refunded, the buyer said they would change
the feedback, never heard from buyer ever again, so this could be hard to work
around. Plus one could buy several orders and leave a bunch of negative feedback
as retaliatory just to get them shut down
its hard because negatives don't always mean it isn't "safe" to buy from
some one or that that store is bad, sometimes its personal.
Of course this means more work for the admin, but problems don't fix themselves
Thanks,
Ken
Brick It Yourself
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 23, 2014 22:10 | | Subject: | Re: Definition of Shipped | | Viewed: | 69 times | | Topic: | Suggestions | |
|
| I was only pointing out the self definition in the BL wording
let us define some other words the same way
Good - An adjective to describe something good
Ugly - An adjective for something ugly
Bad - An Adjective for something bad
Doesn't really help right?
I've always thought we have too many options for an order status
I'm good with pending, invoiced, shipped, received, completed, cancelled
thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 23, 2014 21:22 | | Subject: | Re: Definition of Shipped | | Viewed: | 57 times | | Topic: | Suggestions | |
|
|
I started a thread here about a package I shipped (dropped off at the post office)
didn't get a scan because the postal worker (that I am familiar with) gave
me the nod that they would take care of it.
It never got scanned until delivery, package was $450 too...
Ken
Brick It Yourself
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 23, 2014 21:06 | | Subject: | Re: Definition of Shipped | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| My postal employee gives me several postal boxes to put my orders in. When an
order is in the US Postal Box it is shipped, the problem rests in people not
moving the order to the next phase of being shipped.
Does it really matter if an order was marked shipped or packed if they were sleeping
on it?
Or if someone lost it on the way to the post office with a batch of orders would
they even realize it is under the seat?
I had this happen to me with an international order, it slid under the seat in
the car, but I was shipping 10 or so other orders.
Buyer messaged me in two weeks that they haven't gotten to it, I went to
look for the customs form couldn't find it but found the package itself,
nicely apologized and refunded their shipping and shipped the item out
most of these situation would be solved by people being nice and owning up to
their mistakes
change the system and something will still irk you, me and the rest of us at
sometime
Thanks
Ken
Brick It Yourself
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 23, 2014 20:57 | | Subject: | Re: Definition of Shipped | | Viewed: | 62 times | | Topic: | Suggestions | |
|
| In Suggestions, tylerawalters writes:
| | BrickLink Help defines the statuses this way:
Paid- Payment received.
Packed - Package has been sealed but not yet shipped.
Shipped - Package has been shipped but not yet received by buyer.
|
shipped - package is shipped but not yet recieved by the buyer
shipped is still yet to be defined
|
| Author: | Made_In_Bricks | | Posted: | Jan 16, 2014 12:01 | | Subject: | Re: Restrictions on forum posts | | Viewed: | 62 times | | Topic: | Suggestions | |
|
| voted no
This is something I don't like about Euro Bricks
a well policed forum doesn't need this. The admin part of it just needs
to be able to remove (out of site) canceled posts.
Thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 6, 2014 15:20 | | Subject: | Re: 3 strikes you are out(dated)... | | Viewed: | 73 times | | Topic: | Suggestions | |
|
| Thanks, this is the correct way to do this. I voted yes, and I think most of
us would. But, then we would all bicker about what to change it to.
A few possibilities
Transactions between strikers
Time between strikes
Monetary amount (kind of like the difference between a misdemeanor and a felony)
no state has a three strikes and you're out policy on misdemeanors, but they
do for felonies.
some other ways to do this would be well posted here.
Thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 3, 2014 19:42 | | Subject: | Re: BL 2.0 suggestion for seller fee collection | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| I think I would use the system for more than a month to get a good idea of how
everything works and also realize forum posts don't amount to much unless
they tick off an admin or maybe I missed something
Ken
|
| Author: | Made_In_Bricks | | Posted: | Dec 6, 2013 16:13 | | Subject: | Re: Allow CSS features | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| | to me CSS feature means Customer Satisfaction Survery |
| Author: | Made_In_Bricks | | Posted: | Dec 5, 2013 23:05 | | Subject: | Re: mega blocks, kre-o, best lock etc. | | Viewed: | 82 times | | Topic: | Suggestions | |
|
| | wow, they let those guys in now? |
| Author: | Made_In_Bricks | | Posted: | Nov 30, 2013 18:17 | | Subject: | Re: Inter Brick Link Money system | | Viewed: | 70 times | | Topic: | Suggestions | |
|
| I think he was thinking of BL having it's own Paypal like system.
Users could send money to and from an assigned bank account and then make payments
internally.
However, given the past problems of hacking and the site's security at this
point this is probably a miserable idea at the time.
let's call it BrickPal and see how long it takes for the Ebay conglomerate
to attack.
Ken
|
| Author: | Made_In_Bricks | | Posted: | Oct 22, 2013 14:02 | | Subject: | Re: Minifigures "In My Collection'' | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| do you have a Chrome Gold C-3P0? if not I can help you out.
thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Oct 15, 2013 10:54 | | Subject: | Re: remove old link to chat room | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Brettj666 writes:
| | In Suggestions, WILYKAT writes:
| | Click MyBrickLink tab
click My Activity
scroll down to the bottom
If you have been in the chat room before it was killed over a year ago, it'd
show the time spent in char room. Oddly the link still "works" even though it
leads to error page since the chat no longer exists.
Suggestion: remove link tag, convert "Minutes in Chat" to plain text for us old
people.
|
It doesn't hurt anything to stay there though. Even if it only takes an
hour to do, does it really matter.
12055:20 Minutes in Chat, gulp, almost 201 hours of my life..
|
22617:51 Minutes in Chat
376 hours, 15.7 days, sweet I took a two weeks vacation in chat, but most of
the time was split sreening while uploading inventory or packing orders...
don't think anyone will have Rolf beat though...
thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Aug 15, 2013 19:51 | | Subject: | Re: BL2 Inventory Improvements | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| its not the credit
IT's about the Benjamins baby!
or, in your case the funny multicolored and multisized currency notes that vary
within your union!
|
| Author: | Made_In_Bricks | | Posted: | Jul 18, 2013 21:55 | | Subject: | Re: Fair competition pt1 | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| you're only 39 dollars away from the cheapest for sale, didn't look it
up to read it if was damaged box or anything though
|
| Author: | Made_In_Bricks | | Posted: | Jul 18, 2013 19:40 | | Subject: | Re: Fair competition pt1 | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, eileenkeeney writes:
| | In Suggestions, kanownik writes:
| | Anyways, sorry to make something complicated even more complicated.
Ken
|
OK,
So tax laws start to make what seemed simple, more complicated.
|
They always do.
But this is also why I would love a priceline.com type system of "Sellers, this
is what I want, here is what I'll pay, anyone want to make a sale"
I'm waiting for a consumer goods site that will follow the priceline method
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Jul 18, 2013 14:43 | | Subject: | Re: Fair competition pt1 | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, eileenkeeney writes:
| | In Suggestions, Bricktrain writes:
| | In Suggestions, enig writes:
| | In Suggestions, Brickfinger writes:
| | I'm voting "no" on this (although what I'm voting no on is a lil vague
to me.
I agree, the problem you mentioned happens, but it's up to buyers to work
it out. Buyers also have the option of "least favouriting" the stores that are
doing it obviously.
Makes sense?
|
thank you for your vote and opinion - we need all points of view here.
I disagree though. Once you are shopping for a large number of lots (hundreds)
at once just how much time it would take for your to look over 20-30 shops terms
and conditions, work out exactly how much your grand total would be in each and
every store? With high number of different fees that each store has or has not,
and then try to juggle around trying to figure out what's the cheapest for
you?
Some projects are very expensive and I know people who are literally putting
their last pennies into their passion for LEGO. Spending 1000 EUR or 1100 EUR
is a big difference. And that's also the 100 EUR that some sellers get with
cheating the price guide, without working all the costs and extra profits straight
into their prices.
|
I agree on shopping via the price guide but if the fees are listed it is easy
enough to move away to another store, it is the ones that overcharge on shipping
that are the real robbers. Check my feedback if you want an example.
|
I would MUCH rather have a stated fee, than be overcharged for shipping.
I dislike the model of the new bricklink competitor, where fees are just hidden
inside shipping.
|
These are two different thing
Stating a shipping price is not hiding fees into shipping,
If a store states shipping starts @ $2.50 that might be their exact cost to ship
a 3 ounce first class mail parcel
but a store that says we charge exact postage plus $0.81 (same price as above)
is charging a fee
while as a consumer you feel, hey it's the same price, what is the big deal.
As a business owner doing accounting they make a big difference. If you do accounts
based accounting.
See how it was explained to me by a tax accountant is that if you charge flat
rate shipping you can lump the costs differently than charging a handling fee.
If you charge the handling fee you have to set up seperate accounts and expense
things differently.
However different people's adivse on this might be different and I'm
not offereing advise.
I'm just saying while a consumer doesn;t see the difference in price, how
these things are stated do make a difference.
Just like I got the OK from my tax guy to hire "contractors" to work for me because
they go around with a flyer that says we mow lawns, we cut trees, we clean your
house, we'll do anything.
So although I am hiring them for something specific, they have other clients
and perform other services and I will just write 1099's for them.
Kind of the same thing for Mr. IRS I pay them the same, they do the work for
me, but it is all how it is defined.
Anyways, sorry to make something complicated even more complicated.
Ken
| | It is even more irritating when I am gouged on shipping, after completely forgiving
(without asking any compensation) mistakes on a previous order. (Sent me the
wrong part, but the one they did send me was useful anyway, and about the same
value).
But I feel like someone has decided I am easy to take advantage of.
But I won't likely complain to the seller. I will note it, and it will effect
my future purchasing decisions.
I don't expect perfection in the shipping calculation, but when the difference
is high (in comparison to total shipping cost), it is harder to think that it
was not an intentional overcharge.
|
|
|
| Author: | Made_In_Bricks | | Posted: | Jul 18, 2013 12:43 | | Subject: | Re: Fair competition pt1 | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, theboyslegos writes:
| | In Suggestions, Rogue11 writes:
| | This is certainly true. But superlots can be excluded in searches, right?
How about doing the same with extra fees?
Sellers have to select if they charge extra fees (and how much) in the same way
as they select payment options, minimum buy etc in their store settings.
Then the search engine could use that info to exclude or include stores with
extra fees at the buyers discretion.
This would also make the extra fees easier to find in the store terms. Sometimes
one has to read through a lot of fine print to find whether or not there are
any.
Personally I don't mind the extra fees as much as long as they are clearly
listed. I have found many stores that still have lower prices even if they charge
$1 or so for packing material or so. I'm more irked by stores that use a
1 size fits all shipping option, for example shipping everything via priority.
I have recently bought the 4 different Fantasy Era Dragons from 4 different sellers.
3 shipped regular 1st class mail and 4th shipped it with priority in a box that
was way too large (maybe the only box he had) and the cost was more than 3 times
higher than with the other orders.
Sylvia
|
I don't mind fees either.....when the seller is honest about it. A seller
who charges actual shipping + $1.00 fee is fine. But a seller who has their shipping
charges start $2.00 over the actual cost then in bold font states "NO FEES" just
irritates me. They're not being honest with me and that's not a good
way to start a healthy transaction.
A possible BL solution may be to require any additional costs over actual shipping
costs to be listed on a separate "FEES" page in the stores. That way they don't
get buried in the terms.
"LOT LIMIT FEES" are just crazy to me. It you're well organized there's
no need for them. Yes a 79 lot 83 piece order is annoying to pick and takes longer,
but not every order can be simple.
Just my opinion,
Matt
My store I charge a dollar fee and it's the first thing listed on my T&C
page
|
and what if that order is 79 lots with 83 total parts and the total cost is 83
cents and the store doesn't have a minimum buy?
I think lot limit in place of a low order fee is a better alternative
I don't have this, but I'm just where I would rather shop
So think about it,
instead of a store having a $5.00 minimum they have no minimum
but if you want 1 part for a dollar you are good to get just the one part.
However they could say purchases under 5 dollars and over 20 lots incur a $1.00
fee
I see this as completeley valid and reasonable.
If you are doing this for money you don't want the 79/83 purchase anyway,
you won't "lose" money unless you pay people to pack orders, but you will
lose your time which is money when running a store from your house.
People value their time differently and we all put that price in our stores.
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Jul 18, 2013 09:30 | | Subject: | Re: Fair competition pt1 | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| There are other ways to "manipulate" the price guide to attract busniess.
Another tactic is to price certain parts super low but then they are attached
to a superlot.
This is a popular tactic with the CMF. A few stores have the Zombie from series
1 priced the lowest in the catalog but then you look at the super lot for the
whole set and the others are jacked up. This also occurs with some other parts
that are sub parts of another part. All and all it is just a way to pull in
customers.
This happens in B&M stores with all kinds of sales and other tactics.
Comparative shopping is an art and any guidelines and rules that are laid down
by Bricklink Limited will be manipulated somehow or another.
You will still have to fill carts and compare total costs when buying multiple
parts, etc
including asking sellers for a quote on shipping (unless they go automated shipping)
to be 100% sure
Thanks,
Ken
|
|
| Author: | Made_In_Bricks | | Posted: | Mar 13, 2013 13:47 | | Subject: | Re: Show EU flag in stores | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| | sorry the gold stars just don't match up to the stars and stripes |
| Author: | Made_In_Bricks | | Posted: | Jan 22, 2013 22:00 | | Subject: | Re: Aall Caps - Forum Rule Please | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| So political posts arent allowed but what about people PMing political posts
to me?
I've gotten a few of those today.
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 22, 2013 12:48 | | Subject: | Re: All Caps - Forum Rule Please | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| Re: All Caps - Forum Rule Please
| | Please make a forum rule that posts in all caps will be removed. This shoud
be considered because it is a known mannerism that all caps is shouting. Posts
by users in all caps should be taken as rude as many requests to those users
are ignored.
Perhaps if those people are reminded by admin that their manners are rude to
other people (since they are clearly ignoring requests from other users) by their
posts being deleted people will stop shouting (by using caps lock)
Thanks
Ken
|
And my phone typing typo in the title
Not a real suggestion, I will just save the thread to forward to people.
As for the butt munch that replied via PM to me that my burger picture is offensive
for the portraying the slaughter of meat go suck it. How do you not know its
a very large veggie burger?
|
|
| Author: | Made_In_Bricks | | Posted: | Jan 22, 2013 12:45 | | Subject: | Re: Aall Caps - Forum Rule Please | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, smokking writes:
| | My mother types in all caps because it's too difficult for her to see the print
on the screen in lower case. It's a personal opinion, not a rule, to not use
caps.
|
Teach her ctrl + and ctrl - to adjust the screen to her liking
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
USA, Idaho
