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 Author: minifig.only View Messages Posted By minifig.only
 Posted: Apr 16, 2024 07:51
 Subject: Re: Help desk not responding
 Viewed: 64 times
 Topic: General
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There is no average response time.
Because apparently no one has yet received a response via the new Helpdesk.
I have mentioned this here in the forum several times:
https://www.bricklink.com/message.asp?ID=1457362
https://www.bricklink.com/message.asp?ID=1460868
https://www.bricklink.com/message.asp?ID=1464889

But nobody knows now, the admins are silent and the forum moderators don't
get any information either.
 Author: connectbrick View Messages Posted By connectbrick
 Posted: Apr 16, 2024 06:53
 Subject: Help desk not responding
 Viewed: 165 times
 Topic: General
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How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 16, 2024 06:02
 Subject: Re: Royal Mail Postage Changes
 Viewed: 46 times
 Topic: Shipping
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In Shipping, tjb01527 writes:
  To insure a parcel up the value of £50 for small parcels in the UK is now £12.95
[special delivery} with Royal Mail. Thats up from £4.65!! Reluctantly, I've
started using Evri. Since RM have gone into private ownership, prices have shot
up & the service down hill. One way to kill a business.

For ~£50 parcels I am still using RM but just the basic Tracked 48 version at
£3.39 (plus 20p extra as I often drop off at PO for convenience). When booking
online it still says that it has compensation to £150. Tracking is enough to
protect against "not delivered" claims and I feel insurance is probably
overkill for damage although it does mean I tend to package boxed sets so they
shouldn't be damaged. I find that decent enough for up to 2kg parcels and
never had an issue with late or lost deliveries with the parcel service (unlike
the large letter service).

I know Evri is slightly cheaper if dropping off light parcels, but there is no
convenient drop-off point for me.
 Author: tjb01527 View Messages Posted By tjb01527
 Posted: Apr 16, 2024 05:52
 Subject: Re: Royal Mail Postage Changes
 Viewed: 41 times
 Topic: Shipping
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Correction.. £9.95 for a small parcel insured up to £5.
Thats still up £5.30. Evri is about £5 & up.

Tim





In Shipping, stevetq2 writes:
  Hi

Just a quick heads up for those sellers who may not have noticed (LIKE ME until
today !!) that since the beginning of April, Royal Mail have reduced the compensation
on 'signed for' postage DOWN from £50 to £20. The main option to provide
cover over £20 is to use the new 'tracked' service (now up to £150 cover).
This new service was supposed to be available at Post Offices from the beginning
of April but it's been delayed so the only way at the moment is use the online
'click and drop' service.

Cheers

Steve
 Author: minifig.only View Messages Posted By minifig.only
 Posted: Apr 16, 2024 05:47
 Subject: Re: offsite payment method
 Viewed: 41 times
 Topic: Payment Methods
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Thank you for this super quick reaction.
If only the help desk worked like this.
 Author: minifig.only View Messages Posted By minifig.only
 Posted: Apr 16, 2024 05:44
 Subject: Re: offsite payment method
 Viewed: 65 times
 Topic: Payment Methods
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I have exactly the same problem. I wrote to the Help Desk in December 2023 and
received no response for months. After writing several times here in the forum,
I received the following reply directly by e-mail from ***********@LEGO.com:

"We noticed that you have a @me.com email address which may be the reasons
you are not getting our emails (some local and smaller domain providers have
BrickLink blacklisted). The solution would be to change your BrickLink email
address to a more common one, such as gmail for example. We can do that for you
as well if you send us the new email address, if you prefer."

So I should get a new e-mail address so that Bricklink (LEGO) can reply to me.
This is all just a bad joke.
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 16, 2024 05:41
 Subject: Re: offsite payment method
 Viewed: 49 times
 Topic: Payment Methods
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In Payment Methods, minifig.only writes:
  I have exactly the same problem. I wrote to the Help Desk in December 2023 and
received no response for months. After writing several times here in the forum,
I received the following reply directly by e-mail from ***********@LEGO.com:

"We noticed that you have a @me.com email address which may be the reasons
you are not getting our emails (some local and smaller domain providers have
BrickLink blacklisted). The solution would be to change your BrickLink email
address to a more common one, such as gmail for example. We can do that for you
as well if you send us the new email address, if you prefer."

So I should get a new e-mail address so that Bricklink (LEGO) can reply to me.
This is all just a bad joke.

Even you got a reply from that email, that one is personal information that can't
be shared here on the forum.

PS: Saved your reply quoted.
 Author: tjb01527 View Messages Posted By tjb01527
 Posted: Apr 16, 2024 05:18
 Subject: Re: Royal Mail Postage Changes
 Viewed: 34 times
 Topic: Shipping
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To insure a parcel up the value of £50 for small parcels in the UK is now £12.95
[special delivery} with Royal Mail. Thats up from £4.65!! Reluctantly, I've
started using Evri. Since RM have gone into private ownership, prices have shot
up & the service down hill. One way to kill a business.

Tim


In Shipping, stevetq2 writes:
  Hi

Just a quick heads up for those sellers who may not have noticed (LIKE ME until
today !!) that since the beginning of April, Royal Mail have reduced the compensation
on 'signed for' postage DOWN from £50 to £20. The main option to provide
cover over £20 is to use the new 'tracked' service (now up to £150 cover).
This new service was supposed to be available at Post Offices from the beginning
of April but it's been delayed so the only way at the moment is use the online
'click and drop' service.

Cheers

Steve
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 16, 2024 04:57
 Subject: Re: offsite payment method
 Viewed: 46 times
 Topic: Payment Methods
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In Help, raf_use writes:
  In Help, Stellar writes:
  In Help, raf_use writes:
  Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

ehh, the problem is, I wrote to help desk first time in last december...

but you gave me an email address!! at last

I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!

You can find it again on the Terms of Service https://www.bricklink.com/v3/terms_of_service.page
 Author: raf_use View Messages Posted By raf_use
 Posted: Apr 16, 2024 04:55
 Subject: Re: offsite payment method
 Viewed: 37 times
 Topic: Payment Methods
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In Help, Stellar writes:
  In Help, raf_use writes:
  Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

ehh, the problem is, I wrote to help desk first time in last december...

but you gave me an email address!! at last

I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 16, 2024 04:44
 Subject: Re: offsite payment method
 Viewed: 38 times
 Topic: Payment Methods
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In Help, raf_use writes:
  Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com
 Author: raf_use View Messages Posted By raf_use
 Posted: Apr 16, 2024 04:21
 Subject: offsite payment method
 Viewed: 144 times
 Topic: Payment Methods
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Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?
 Author: hedgehog_bricks View Messages Posted By hedgehog_bricks
 Posted: Apr 16, 2024 02:58
 Subject: Re: Royal Mail Postage Changes
 Viewed: 33 times
 Topic: Shipping
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In Shipping, yorbrick writes:
  And it now costs £1.70 on top of the postage price to add signed for. Crazy.

Not as bad as some of the Special Delivery services which are now up to £10 more
than they were. The most expensive Special Delivery band is now £30.55!
 Author: sefule View Messages Posted By sefule
 Posted: Apr 16, 2024 02:15
 Subject: 60% Sale in store
 Viewed: 191 times
 Topic: Sales
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Come buy the whole store. 60% off everything. Need it gone. Come buy it quick.
 Author: knxguy11340 View Messages Posted By knxguy11340
 Posted: Apr 15, 2024 21:02
 Subject: Re: Give up overseas shipping?
 Viewed: 72 times
 Topic: General
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In General, BrickDeals writes:

  Then Europeans whine about VAT even though they voted for welfare states, so
they want you to lie on customs form, which is a federal crime.

And in 45 U.S. states, it is a felony to NOT pay sales tax on items you purchase
for use and yet millions of 'muricans committed this crime for decades abetted
by Amazon, eBay, etc.
 Author: yonatanderson View Messages Posted By yonatanderson
 Posted: Apr 15, 2024 18:48
 Subject: 10% off Sale
 Viewed: 77 times
 Topic: Sales
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All parts 10% off!!!
 Author: RebelliousBrick View Messages Posted By RebelliousBrick
 Posted: Apr 15, 2024 18:11
 Subject: Re: Messages and Orders purged!
 Viewed: 77 times
 Topic: Problem Order
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In Problem Order, vrod2000 writes:
  Can anyone help?

After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)

Why did you pay once you saw the shipping was higher than quoted?

  
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

He told you 6 months because that is the cutoff point for PayPal to file a
dispute!


  
All of my prior orders are gone and so are my old messages.

Orders & messages are purged after 6 months

  
I was able to download the order (without much details, but it had the prices).

Is there a way to get back my messages? Or order? I did not delete these things.

Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes


  
thanks!
 Author: PBM View Messages Posted By PBM
 Posted: Apr 15, 2024 18:04
 Subject: Store displays plastic buttons?
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 Topic: General
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We are in need of a few 2 inch lit screw in LEGO buttons.

One of ours melted today from an incorrect bulb and our replacement unit does
not look good with all of the other cool buttons.
 
 Author: Lonely_Brick_OH View Messages Posted By Lonely_Brick_OH
 Posted: Apr 15, 2024 17:06
 Subject: Re: Give up overseas shipping?
 Viewed: 73 times
 Topic: General
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In General, 1001bricks writes:
  In General, Lonely_Brick_OH writes:
  In General, 1001bricks writes:
  In General, Lonely_Brick_OH writes:
  I have seen quite the spike in "we did not get our package" things.

To where problems arrised, mainly?

How do you ship? Tracked? Insured? Bad shipper change shipper?

Do you prefer to lose 100% (not exporting) or lose part of it? Did you calculate
this?

Two right now (today). UK and Belgium.

Tracked, arrived but either refused or just lying. Cannot tell yet but I have
two angry contacts. One is saying "they are not stupid and they will not
pay VAT" the other I have no idea. He may have got it, may have not. He
is all over the place. Either way I am looking to cut off overseas for awhile
to see if that stops this. We are taking hit after hit after hit on the overseas.


Confusing, as "they will not pay VAT" means they can't have received
the package.
So it can't be "arrived", or at least at destination.

Otherwise "lying"? One says it didn't arrive while tracking shows
it's delivered??
It's technically possible - it even happens to a delivery to me.

Will you let PayPal decide? Why not trying for at least an order?

Something's wrong as 10/80 is absolutely NOT normal for every seller I've
heard of.

Anyway - as you wish.

Yes confusing for me also.

I just refunded everyone and locked out the overseas shipping.

This week has been wonderful. No major issues, no missing packages and NO vat
dodging BS. Just glad it is over.

Back to enjoyment of the product again.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 15, 2024 16:05
 Subject: Re: Royal Mail Postage Changes
 Viewed: 49 times
 Topic: Shipping
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In Shipping, stevetq2 writes:
  Hi

Just a quick heads up for those sellers who may not have noticed (LIKE ME until
today !!) that since the beginning of April, Royal Mail have reduced the compensation
on 'signed for' postage DOWN from £50 to £20. The main option to provide
cover over £20 is to use the new 'tracked' service (now up to £150 cover).
This new service was supposed to be available at Post Offices from the beginning
of April but it's been delayed so the only way at the moment is use the online
'click and drop' service.

Cheers

Steve

And it now costs £1.70 on top of the postage price to add signed for. Crazy.

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