Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | SezaR  | | Posted: | Mar 24, 2024 14:12 | | Subject: | Re: The order came wrong | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, Seph6 writes:
| | The three options were to return everything for a full refund
|
You paid via PayPal and this is how PayPal works: You receive your item. You
think (either correctly or not) that it is not as described. Like one item
is wrong or you bought Lego and you received a package full of scrapped paper.
You file a claim with PayPal. Then the seller can accept return. This means you
have to pay return shipping from your own pocket and once (and only if) the seller
receives the returning package, you will get a refund. You will be out the return
shipping costs and the seller will be out the sending shipping costs (the one
from Australia to Brazil).
You can file a PayPal claim but this is what you would get. If a buyer file a
PayPal claim against me, I would accept the outcome as accept return shipping
and would not continue to give other options to buyer. That would be the end
of story/resolution.
| | and I have to prove
that I paid taxes,
|
To whom you should prove this and why would you need to prove this?!!
| | or to return just the wrong minifigure, or to accept 10 US
dollars as compensation.
My problem is that he wasn't flexible,
|
Hi is showing some flexibility. He gave these three options.
Correct or not, many sellers just refund the cost of item and perhaps part of
shipping costs. Is that like $10 that he is willing to pay?
| | as he was the one who made the mistake,
I think he could have asked what I wanted to do.
I'll tell you how I wanted to resolve this, I wanted the price of the head
plus shipping price. My purchase was two minifigs, the wrong one was about 60%
of the total purchase. I already ordered the head,
|
The seller is not responsible for your other purchases. Even mentioning this
to seller is wrong and in my opinion somehow unethical. He has nothing to do
with your other purchase and is not by any means responsible to what you paid
to the other seller.
If this is not clear why. Let me explain: as an example, assume you buy two items
for $100 from one seller and they end up being wrong. Then you ordered them separately
from two other sellers and it costs you in total $150. Then, would you contact
the seller and ask for $150 refund?! Is there any shop in the world who would
refund you your whole payment, i.e. $100, and give you $50 on top of that?!
| | it cost a total of 19 dollars
(and this amount should not include taxes). My order for it cost 85, plus about
another 85 with tax.
|
You paid import taxes to your government and not to the seller. He is not responsible
for what you paid for taxes. For example, if you return and get a full refund
from the seller, then you should show prove of refund to your government to get
your paid import taxes refunded.
The import taxes you paid is high but this is not seller's fault. He ships
to many countries and their import fees. Other marketplaces like Ebay, Amazon,...
don't refund import fees (unless if they collect import fees themselves.
Ebay.com collects import fees but not ebay.ca)
If the seller gives you partial refund, then I think you can get a partial refund
of your paid import taxes. In Canada, we have to mail documents to get a refund.
In Canada, the import fees (if processed by CanadaPost) are %12 (excluding shipping
costs) plus $9.95 CAD. So if I paid $100, my taxes would be 12+9.95 = 21.95 and
if I get $20 partial refund, I can pay $0.95 to send documents in a letter and
get a partial refund of 20* 0.12 = $2.4 Cad. If I return the whole order and
get $100 refund, I would only get $12 refunded to me. The handing fees $9.95
are not to be refunded.
| | He would have to pay me 170 dollars, in perspective,
|
As explained, he would have to pay you $170. You have to pay shipping costs to
return the product, and PayPal would then give you a whole refund of your initial
payment: $85
| | 19
isn't it
so much, or is it?
|
When it comes to your NSS, seller can show that the outcome of PayPal claim,
whatever it is, and bricklink would close the NSS in favor of seller. Bricklink
has clearly explained that they would do so. You would only waste the seller's
time to submit documents and that of Bricklink's help desk.
You don't seem unreasonable but here there are many aspects I can talk about,
based on my
own buying and selling experience. But that may talk 30 minutes to explain them
and much more to write them down 
Some random notes:
- many people may somehow disagree with what I write here but I know many well-established
stores who only give partial refund for their mistakes (cost of the head plus
part of shipping costs). Many good sellers don't ship to Brazil because of
its high risk. Don't tell there is no high risk as you already expect your
import taxes refunded and the shipping costs were high
Many sellers don't ship abroad for this reason.
So there is a high risk the buyer may be unsatisfied if a mistake occurs.
I personally get stressed if I receive an order from Brazil and would want to
make sure what I send is 100% correct by triple checking everything.
- there is a learning curve in buying. When I submit an order from abroad consisting
of multiple items , I write to seller something like: "Hello,... Item X
and Y are vital for my order. Could you please double check them before sending?"
or "Item X has two variations. I ordered variation X1. Since many sellers
confused them in my past orders, would you mind to send me a photo to make sure
what you will send is what I expect... Thanks".
In your case, you could have written "would you mind to send me a photo of
the two minifigs. I think it is better to make sure they are correct because
the shipping costs are high and the import fees will be about the total cost."
And I would expect photos for only vital parts in an order, not for common parts.
Recently, I ordered a few parts from a good seller in UK. I wrote him/her something
like "this part is vital, the single reason I am ordering. Please make sure
you have it and it is in good condition". The order came and the part was
correct but 2 lots (out of 8lots and in total less than 20 pieces) were missing
or incomplete and one of them was a rare part that I needed to. I wrote him/her
and got only a partial refund for that. No refund for shipping costs. I was 100%
satisfied and left a positive feedback.
- as it comes to your negative feedback, one thing to have in mind: if you leave
many negative/neutral feedbacks, other sellers can see what you have left and
may thing you are a high risk buyer and stop-list you.
- many mistakes can happen in listing, picking-up, and shipping an order. Mistakes
may happen often. As to confirm this, maybe 100-200 people read your thread and
one of them had made the same exact mistake (but found out and corrected before
shipping). If a seller give you the refund you expect, he would keep losing money
and guess what? It won't be able to continue selling or has to increase prices,
remove certain countries or all international shipping, to reduce his/her risk.
My suggestion:
- I would accept the refund of the head + part of shipping costs (is that like
$10?). Remove the NSS and retract that negative feedback. This would be a simple
solution for a small matter and I think you won't get anything better via
PayPal/NSS but only waste your and his time.
Hopefully you can buy this head from another seller (along with other parts)
in future.
|
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| Author: | SezaR | | Posted: | Mar 22, 2024 21:50 | | Subject: | Re: Best packing material, best packing technic | | Viewed: | 62 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | In Shipping, SezaR writes:
| | And a way to get rid of damaged prts 😀
|
quite nice!!!
|
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| Author: | SezaR | | Posted: | Mar 22, 2024 19:26 | | Subject: | Best packing material, best packing technic | | Viewed: | 154 times | | Topic: | Shipping | |
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| | And a way to get rid of damaged prts 😀 |
|
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| Author: | SezaR | | Posted: | Mar 21, 2024 06:25 | | Subject: | Re: Problem with order | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
|
And you think the Italian post service will do the same?
|
Having lived one year in Italy, I say un-imaginable is imaginable there
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| Author: | SezaR | | Posted: | Mar 21, 2024 05:25 | | Subject: | Re: Problem with order | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
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| Author: | SezaR | | Posted: | Mar 21, 2024 03:27 | | Subject: | Re: What powers have newcomers | | Viewed: | 47 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the new users powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
|
A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
| | The fact you already side on the sellers it's strange to me.
|
Do you mean buyers or sellers?
The fact that I discuss my opinion with you but instead, you write "The fact
you already side on the sellers it's strange to me" is also strange to
me. If you want me just agree with you and say "your idea is the best one",
let me know and I comment "your idea/suggestion is the best one" to all
your future comments on the forum
Otherwise, the following is my opinion:
The main goal of feedback is not to make good reliable sellers feel good by creating
a situation they never receive any bad feedback and get 100%. The main goal is
to give a mean to distinguish between good and bad sellers.
If you don't let new users to leave feedback, then some sellers don't
even feel they need to care about new users and ignore their messages about missing/broken
parts,... because those new buyers won't be able to leave any feedback. This
makes these users to run away from BL.
Also if new users (or new buyers if you prefer) don't leave any feedback,
then there won't be any difference between you and bad sellers when it comes
to interaction with newbies.
Is there any website in which they don't let newbies to leave any feedback
until they reach a certain point?!
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
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| Author: | SezaR | | Posted: | Mar 20, 2024 21:12 | | Subject: | Re: What powers have newcomers | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | | | What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
| | It's like when you get your driving license, you cannot drive ANY car, you
are limited until you grow.
Same here. It's a big power to leave a negative before even knowing how the
site works.
|
By the way, tone of the teo neutrals i reaced is from a guy with over 200 positive
feedbacks. I am not sure if the majority of unreasonables situation come from
newbies.
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| Author: | SezaR | | Posted: | Mar 20, 2024 20:52 | | Subject: | Re: What powers have newcomers | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
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| Author: | SezaR | | Posted: | Mar 19, 2024 19:23 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | In Buying, SezaR writes:
| | In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
|
legendary employee!
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| Author: | SezaR | | Posted: | Mar 19, 2024 16:14 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
|
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| Author: | SezaR | | Posted: | Mar 19, 2024 05:29 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 64 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
Zero!
If I order a set consisting of 300 parts and only a few common parts are missing,
I won't bother. Mistakes happen.
| |
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
|
I guess I make one mistake over 100 lots.
As a buyer, most my orders are very small, like 3-10 lots and only one mistake
in the last 15-20 orders happened: from a friendly seller with very high feedback
rate in UK.
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| Author: | SezaR | | Posted: | Mar 18, 2024 18:10 | | Subject: | Re: Problem with order | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
|
2-3 weeks within Canada is just normal. There is nothing for anyone to understand
the situation because this is not a delay. A delay with CanadaPost can also happen.
| | Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
|
You shipped to the address the buyer gave and CanadaPost delivered it to that
address. As far as I know, they don't in general drop off the parcel at front
door. My postman only delivers it to me since he knows me otherwise leaves a
notice for me to pick up the parcel at our local post office.
But even if they dropped off the parcel: either the buyer is lying or the parcel
is delivered at a different address or it is stolen from the front door.
If he opens a PayPal claim, he loses because you have proof of sending the parcel
and tracking shows "delivered".
I had one case where the buyer in USA claimed he did not received it but the
tracking showed "delivered". Based on our communication I fully trusted
him (he didn't even want a
refund!...). I filed a claim with CanadaPost and they fully refunded me even
though the their tracking showed "Delivered". Bravo CanadaPost
So I sent him part of his order and gave him a partial refund and he was overall
very happy.
Based on these few things, I think you should find out how to proceed.
|
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| Author: | SezaR | | Posted: | Mar 13, 2024 16:18 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 71 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | In Feedback, yorbrick writes:
| | It looks like it is sorted now.
|
Yes, he changed his feedback to positive! 
|
I went up to about 1200 feedbacks, all positives. Among those, about 15 of them
were neutral or negative. I had messaged buyer, showed them I was on their side
and made things right and they eventually removed feedback.
But my first neutral was given by someone who was firmly determined to keep it
neutral (for absurd reasons ).
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| Author: | SezaR | | Posted: | Mar 12, 2024 22:56 | | Subject: | Re: 6276 Eldorado Fortress | | Viewed: | 52 times | | Topic: | General | |
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| In General, quaigonjon writes:
| | I have a new with broken seals 6276. I am trying to find out the bag count in
this set so I can confirm completeness. I feel like everything is there but want
to be sure. It does have (4) pieces that arent bagged and I know those are correct.
I have gone as far as asking Lego and they couldnt find it in their databases.
any help is greatly appreciated
|
https://www.worthpoint.com/inventory/search?query=lego+6276+bags&categories=
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| Author: | SezaR | | Posted: | Mar 12, 2024 16:39 | | Subject: | Re: Inventory Change Request for Set 9337-1 | | Viewed: | 35 times | | Topic: | Inventories Requests | |
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| | | The following variants are correct?
(They were phased out around the time when the set was released.)
And just out of curiosity, are the yellow 44302 with or without groove?
|
Hey Turez,
What response did you expect?
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| Author: | SezaR | | Posted: | Mar 12, 2024 03:23 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, Bricktrain writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this.
|
It can be any of those sets that comes with first variation of this part (and
in later production, those set could have come with the other variation)
| | He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Did you remove NSS yourself? If so, why?
|
I can see that it wasnt totally his fault that the inventory is not correct but
he needs to better check the items he is shipping match the items in the order.
I feel the language difference could be part of the problem, him not fully understanding
what I am trying to explain to him.
|
It is indeed his fault but a seller on bricklink has a harder job thank lego
company:
- sellers dont have any automated machine,
- sellers sells millions of parts each comes in variations of mold like this
battery box and variation of color like light gray vs. Light bluish gray. Over
the past years each new variation replced the previous one. The lego company’s
job is easier: they just sell what they just produced: the latest variation!
- sellers on BL have to check the condition of used parts.
So if a variation is important to you, i advice you to message the seller before
you order, and/or before you pay and of you don’t get a response, move on to
another seller. Indeed, most buyers dont care about variations of parts. This
is ehat i do as a buyer, specially for high $ orders or international ones.
| | He has communicated further with me since, hopefully we can sort something out.
| |
You have the option to file a claim on PayPal. The best that can happen is that
you return everything in your order to get a full refund. But this means you
have to pay return shipping to Germany. You will be out return shipping costs
to Germany and the seller will be out shipping costs to you (plus PayPal fees
that won't be reversed to him).
So this is question: does this variation of part important enough for you to
pay and return?
|
|
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| Author: | SezaR | | Posted: | Mar 11, 2024 15:02 | | Subject: | Re: Problem with inventory/seller | | Viewed: | 69 times | | Topic: | Problem Order | |
|
| In Problem Order, Bricktrain writes:
| | I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this.
|
It can be any of those sets that comes with first variation of this part (and
in later production, those set could have come with the other variation)
| | He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
|
Did you remove NSS yourself? If so, why?
You have the option to file a claim on PayPal. The best that can happen is that
you return everything in your order to get a full refund. But this means you
have to pay return shipping to Germany. You will be out return shipping costs
to Germany and the seller will be out shipping costs to you (plus PayPal fees
that won't be reversed to him).
So this is question: does this variation of part important enough for you to
pay and return?
|
|
| Author: | SezaR | | Posted: | Mar 6, 2024 21:44 | | Subject: | Re: paying international VAT tax WHY | | Viewed: | 55 times | | Topic: | Taxes | |
|
| In Taxes, connie writes:
| | I have now had a couple international buyers that have listed their VAT ID number
at the top of the order. Bricklink does not require that a VAT invoice be printed
off and stuck on the package when this happens. My question is why do they not
have to pay VAT up front but if I order from someone internationally I have to
pay the VAT? Why can't I put in my tax ID number? This makes no sense to
me at all. ( and I am being nice in stating it this way) It is bad enough that
I have to pay US taxes when I have a sales tax number. IT has never made sense
to me that people have to pay tax when buying from a different country.
Someone needs to get this fixed. Playing the "it's not fair card"
it really isn't fair that some have to pay and some do not. No one with
a tax/VAT number should have to pay. We have waited long enough for this to
be resolved.
Connie
|
I couldn't follow what you mean:
Are you just referring to purchasing from others? If so, I believe you are always
charged Sales tax but you never have to pay VAT on top of sales tax. Are you
being charged VAT in addition to sales tax? If so, then I believe that is wrong
and should be fixed.
P.S. if you are exempt of paying any sales tax, that's a different story.
|
|
| Author: | SezaR | | Posted: | Mar 4, 2024 23:08 | | Subject: | Re: Problem with buyer / probable multi accounts | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| In Problem Order, AntsScurrying writes:
| | In Problem Order, 1001bricks writes:
| | In Problem Order, AntsScurrying writes:
| | You don't understand the issue of someone possible having multiple accounts?
|
Not really, no.
But naming and shaming a brand new and possible innocent buyer in forum - who
didn't reply you within 8 HOURS (!!!), erm... yes, I see this to be a problem.
|
Okay let me explain...
Someone who is using multiple accounts possibly has to because one or multiple
accounts have been banned.
That is why we have that rule?
|
Someone who is using multiple accounts... and is smart to mention "hey this
is my very first purchase" to make any suspicious thought about his account
disappear and then, he is also dump enough to say "I have used stripe here
for payment".
Yes the situation is strange, but it does not raise any red flag yet.
|
|
| Author: | SezaR | | Posted: | Mar 3, 2024 17:19 | | Subject: | Re: Filed a NSS report. How long to resolution? | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, BackAgain1 writes:
| | In Help, UTLF writes:
| | | | I placed 8 orders the same day. All of them went to packed status in 24 hours and shipped a day after
|
| | With this seller I messaged the last 3 of 7 days to ask when it might ship with no response.
|
| | This seemed like the appropriate thing to do.
|
It isn't, not when it's only been 7 days; this isn't Amazon, a lot
of sellers do this as a side hobby and can't prioritize getting orders out
the next day (even Amazon sometimes takes 5 days to ship)
| | No I didn't go digging around in any store policies.
|
So you made an account, placed orders, ignored terms and conditions that you
agree to (it shows store terms while you go through the checkout process) but
somehow knew enough to immediately file an NSS?
That doesn't seem fair at all; have you also checked your spam folder in
your email to see if they replied directly?
I'm not saying Bricklink is perfect when it comes to sellers, there are some
that just don't care, but they are few and far between; I just think that
jumping the gun to an NSS without even reading the store terms is pretty drastic
|
I don't claim to be the perfect buyer and I certainly make mistakes.
If this situation is normal (no contact after repeated attempts for this seller)
then they should have somewhere in the check out process in flashing red letters
in 100 pt font that this may take more than 1 week after packed status, to actually
ship. Fine I'd accept that and not place my order.
|
I don't know if the shipping frequencies are explained in the terms of their
store, but if they mentioned it, and you went through checkout without reading
it, then I would not continue blaming the seller for not putting it in flashing
red letters. What about other parts of their terms? For any part of their terms
you did not read and not overlook, you would still say "seller's fault
because it was not in flashing red letters"? So you expect their whole terms
of store to be in flashing red letter otherwise it is considered not to be there?
| |
If the seller doesn't like what I've done then ship my order already.
|
It is possible this seller does this as hobby, meaning they receive in total
like 5 orders per month and they have little time to process orders because his
job is not this, meaning, he works 9-17, has family, other responsabilites,...
so he might have explained this in his terms in a cristal clear fashion, then
you agreed to that by placing your order, meaning you know how long it takes,
yet you decided to be impatient. I know a big store in Canada whose shipping
frequency is 10 days. I know another medium-sized store who work and ship orders
only Sundays.
So no, the seller will not like that, but he can still ship your order based
on his terms, then submit the tracking to the BL's help desk and remove the
NSS, then he can leaves you a negative feedback "agreed to store's terms
and 10 days shipping, file NSS and PayPal claim after 7 days" and stoplist
you.
Indeed by submitting an NSS and PayPal claim, you are slowing down the seller
from shipping his orders.
| | Because I'm going to paypal/my credit card company in a couple days to get
my money back.
|
Other sellers' will see your feedback and might decide to stoplist you (or
have already done so) because nobody welcomes trouble. Many seller's also
see your comments here and may have already taken action. You can verify this
on your account.
You might think there are many sellers on BL to buy from, but this is really
not the case, specially with rare parts.
I am not welcoming or suggesting anybody doing anything, but this is what it
might have happened.
Of course, if this seller does not explain how long it takes him to ship orders,
then it is all his fault.a
|
|
| Author: | SezaR | | Posted: | Mar 2, 2024 19:53 | | Subject: | Re: 816 different wire | | Viewed: | 33 times | | Topic: | Catalog | |
|
| In Catalog, Stuart9 writes:
| | Should have asked what that number means.
|
Should have explained what that number means
3719 = 37 1 9
37 means 37th week
9 means the year 198"9"
1 is a magic number whose meaning to be discovered one day by the Lego group.
| |
In Catalog, Stuart9 writes:
| | Thanks.
Seal number 3719.
|
|
|
|
| Author: | SezaR | | Posted: | Mar 2, 2024 19:22 | | Subject: | Re: 816 different wire | | Viewed: | 32 times | | Topic: | Catalog | |
|
| In Catalog, Stuart9 writes:
| | Just opened a sealed 816.
* | | 766c96 (Inv) Electric, Wire 12V / 4.5V with 2 Leads, 96 Studs Long with 2 Light Gray Electric, Connector, 2-Way Male Squared Narrow Long with Center Post (x466c96 / 766c01)
Parts: Electric, Wire & Connector |
This is shown as an alternative item in set 970-1
Contents as catalogue except one wire :
My 816 box contains :
1 x 766c28 light grey not 2.
1 x 766c96 light grey.
Can this be accepted as an alternative part entry for the wires ?
|
Absolutely! I submitted the change request:
https://www.bricklink.com/message.asp?ID=1457611
Would you mind checking the 4-digit number printed on one of the two seals? That's
a date stamp showing the production date.
|
|
| Author: | SezaR | | Posted: | Mar 2, 2024 19:18 | | Subject: | Inventory Change Request for Set 816-1 | | Viewed: | 28 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
|
| Please make changes to the following inventory:
* Add 1 Part 766c28 Light Gray Electric, Wire 12V / 4.5V with 2 Leads, 28 Studs (22cm) Long with 2 Light Gray Electric, Connector, 2-Way Male Squared Narrow Long with Center Post (Alternate) (match ID 1)
* Add 1 Part 766c96 Light Gray Electric, Wire 12V / 4.5V with 2 Leads, 96 Studs Long with 2 Light Gray Electric, Connector, 2-Way Male Squared Narrow Long with Center Post (x466c96 / 766c01) (Alternate) (match ID 1)
* Change 2 Part Light Gray 766c28 Electric, Wire 12V / 4.5V with 2 Leads, 28 Studs (22cm) Long with 2 Light Gray Electric, Connector, 2-Way Male Squared Narrow Long with Center Post {match ID 0 to 1}
Comments from Submitter:
see
https://www.bricklink.com/message.asp?ID=1457608
|
|
| Author: | SezaR | | Posted: | Feb 29, 2024 16:25 | | Subject: | Inventory Change Request for Set 4556-1 | | Viewed: | 41 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
|
| Please make changes to the following inventory:
* Add 4 Part 6014a White Wheel 11mm D. x 12mm, Hole Round for Wheels Holder Pin (match ID 1)
* Add 2 Part 6014ac01 White Wheel 11mm D. x 12mm, Hole Round for Wheels Holder Pin with Black Tire 21mm D. x 12mm - Offset Tread Small Wide (6014a / 6015) (Counterpart)
* Change 4 Part White 6014b Wheel 11mm D. x 12mm, Hole Notched for Wheels Holder Pin {Regular to Alternate} {match ID 0 to 1}
Comments from Submitter:
https://www.bricklink.com/message.asp?ID=1456765
|
|
| Author: | SezaR | | Posted: | Feb 28, 2024 04:00 | | Subject: | Re: Buyer chose incorrect currency | | Viewed: | 30 times | | Topic: | Currency | |
|
| In Currency, r.godfrey writes:
| | Hi smart people,
Is there anyway for me or the buyer to change the currency once they have placed
the order? It is an international order so the payment will be online. She
has chosen NZD and through paypal i only accept CAD.
Thanks for reading and for any help,
Rebecca
|
Yes, it is possible, if the order is not paid.
As Nubs_Select's screen shot, you can edit the currency.
Or, you can go this page (there is also a link on the orders' page):
https://www.bricklink.com/orderEdit.asp?ID=YOURORDERNUMBER
where YOURORDERNUMBER = is the order's number.
I accept multiple currencies and then a buyer pays in, for example, USD, I keep
the $ in my PayPal balance and then use it to pay my Bricklink's fees, or,
to buy Lego from USA.
If buyer pays in EURO, I keep EURO in my PayPal balance to use later and buy
Lego from Europe....
Otherwise, if I only accept $ CAD , when I want to buy from outside of Canada
and need to pay in a different currency than CAD, PayPal charges me %4 extra
or if I pay on PayPal via my credit car, I get charges 2.5% extra. That's
a good way to save some $$.
So when I don't have Euro in my PayPal's balance, and a buyer in Australia
orders and chooses CAD, I change the currency to EURO and I get paid in EURO.
For the buyer, there is no difference, but for me, I won't get charged 2.5%
or %4 to buy Lego in EURO.
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