Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | SezaR  | | Posted: | Mar 24, 2024 14:12 | | Subject: | Re: The order came wrong | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, Seph6 writes:
| | The three options were to return everything for a full refund
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You paid via PayPal and this is how PayPal works: You receive your item. You
think (either correctly or not) that it is not as described. Like one item
is wrong or you bought Lego and you received a package full of scrapped paper.
You file a claim with PayPal. Then the seller can accept return. This means you
have to pay return shipping from your own pocket and once (and only if) the seller
receives the returning package, you will get a refund. You will be out the return
shipping costs and the seller will be out the sending shipping costs (the one
from Australia to Brazil).
You can file a PayPal claim but this is what you would get. If a buyer file a
PayPal claim against me, I would accept the outcome as accept return shipping
and would not continue to give other options to buyer. That would be the end
of story/resolution.
| | and I have to prove
that I paid taxes,
|
To whom you should prove this and why would you need to prove this?!!
| | or to return just the wrong minifigure, or to accept 10 US
dollars as compensation.
My problem is that he wasn't flexible,
|
Hi is showing some flexibility. He gave these three options.
Correct or not, many sellers just refund the cost of item and perhaps part of
shipping costs. Is that like $10 that he is willing to pay?
| | as he was the one who made the mistake,
I think he could have asked what I wanted to do.
I'll tell you how I wanted to resolve this, I wanted the price of the head
plus shipping price. My purchase was two minifigs, the wrong one was about 60%
of the total purchase. I already ordered the head,
|
The seller is not responsible for your other purchases. Even mentioning this
to seller is wrong and in my opinion somehow unethical. He has nothing to do
with your other purchase and is not by any means responsible to what you paid
to the other seller.
If this is not clear why. Let me explain: as an example, assume you buy two items
for $100 from one seller and they end up being wrong. Then you ordered them separately
from two other sellers and it costs you in total $150. Then, would you contact
the seller and ask for $150 refund?! Is there any shop in the world who would
refund you your whole payment, i.e. $100, and give you $50 on top of that?!
| | it cost a total of 19 dollars
(and this amount should not include taxes). My order for it cost 85, plus about
another 85 with tax.
|
You paid import taxes to your government and not to the seller. He is not responsible
for what you paid for taxes. For example, if you return and get a full refund
from the seller, then you should show prove of refund to your government to get
your paid import taxes refunded.
The import taxes you paid is high but this is not seller's fault. He ships
to many countries and their import fees. Other marketplaces like Ebay, Amazon,...
don't refund import fees (unless if they collect import fees themselves.
Ebay.com collects import fees but not ebay.ca)
If the seller gives you partial refund, then I think you can get a partial refund
of your paid import taxes. In Canada, we have to mail documents to get a refund.
In Canada, the import fees (if processed by CanadaPost) are %12 (excluding shipping
costs) plus $9.95 CAD. So if I paid $100, my taxes would be 12+9.95 = 21.95 and
if I get $20 partial refund, I can pay $0.95 to send documents in a letter and
get a partial refund of 20* 0.12 = $2.4 Cad. If I return the whole order and
get $100 refund, I would only get $12 refunded to me. The handing fees $9.95
are not to be refunded.
| | He would have to pay me 170 dollars, in perspective,
|
As explained, he would have to pay you $170. You have to pay shipping costs to
return the product, and PayPal would then give you a whole refund of your initial
payment: $85
| | 19
isn't it
so much, or is it?
|
When it comes to your NSS, seller can show that the outcome of PayPal claim,
whatever it is, and bricklink would close the NSS in favor of seller. Bricklink
has clearly explained that they would do so. You would only waste the seller's
time to submit documents and that of Bricklink's help desk.
You don't seem unreasonable but here there are many aspects I can talk about,
based on my
own buying and selling experience. But that may talk 30 minutes to explain them
and much more to write them down 
Some random notes:
- many people may somehow disagree with what I write here but I know many well-established
stores who only give partial refund for their mistakes (cost of the head plus
part of shipping costs). Many good sellers don't ship to Brazil because of
its high risk. Don't tell there is no high risk as you already expect your
import taxes refunded and the shipping costs were high
Many sellers don't ship abroad for this reason.
So there is a high risk the buyer may be unsatisfied if a mistake occurs.
I personally get stressed if I receive an order from Brazil and would want to
make sure what I send is 100% correct by triple checking everything.
- there is a learning curve in buying. When I submit an order from abroad consisting
of multiple items , I write to seller something like: "Hello,... Item X
and Y are vital for my order. Could you please double check them before sending?"
or "Item X has two variations. I ordered variation X1. Since many sellers
confused them in my past orders, would you mind to send me a photo to make sure
what you will send is what I expect... Thanks".
In your case, you could have written "would you mind to send me a photo of
the two minifigs. I think it is better to make sure they are correct because
the shipping costs are high and the import fees will be about the total cost."
And I would expect photos for only vital parts in an order, not for common parts.
Recently, I ordered a few parts from a good seller in UK. I wrote him/her something
like "this part is vital, the single reason I am ordering. Please make sure
you have it and it is in good condition". The order came and the part was
correct but 2 lots (out of 8lots and in total less than 20 pieces) were missing
or incomplete and one of them was a rare part that I needed to. I wrote him/her
and got only a partial refund for that. No refund for shipping costs. I was 100%
satisfied and left a positive feedback.
- as it comes to your negative feedback, one thing to have in mind: if you leave
many negative/neutral feedbacks, other sellers can see what you have left and
may thing you are a high risk buyer and stop-list you.
- many mistakes can happen in listing, picking-up, and shipping an order. Mistakes
may happen often. As to confirm this, maybe 100-200 people read your thread and
one of them had made the same exact mistake (but found out and corrected before
shipping). If a seller give you the refund you expect, he would keep losing money
and guess what? It won't be able to continue selling or has to increase prices,
remove certain countries or all international shipping, to reduce his/her risk.
My suggestion:
- I would accept the refund of the head + part of shipping costs (is that like
$10?). Remove the NSS and retract that negative feedback. This would be a simple
solution for a small matter and I think you won't get anything better via
PayPal/NSS but only waste your and his time.
Hopefully you can buy this head from another seller (along with other parts)
in future.
|
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| Author: | SezaR | | Posted: | Mar 22, 2024 21:50 | | Subject: | Re: Best packing material, best packing technic | | Viewed: | 62 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | In Shipping, SezaR writes:
| | And a way to get rid of damaged prts 😀
|
quite nice!!!
|
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| Author: | SezaR | | Posted: | Mar 22, 2024 19:26 | | Subject: | Best packing material, best packing technic | | Viewed: | 154 times | | Topic: | Shipping | |
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| | And a way to get rid of damaged prts 😀 |
|
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| Author: | SezaR | | Posted: | Mar 21, 2024 06:25 | | Subject: | Re: Problem with order | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
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And you think the Italian post service will do the same?
|
Having lived one year in Italy, I say un-imaginable is imaginable there
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| Author: | SezaR | | Posted: | Mar 21, 2024 05:25 | | Subject: | Re: Problem with order | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
|
|
| Author: | SezaR | | Posted: | Mar 21, 2024 03:27 | | Subject: | Re: What powers have newcomers | | Viewed: | 47 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the new users powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
|
A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
| | The fact you already side on the sellers it's strange to me.
|
Do you mean buyers or sellers?
The fact that I discuss my opinion with you but instead, you write "The fact
you already side on the sellers it's strange to me" is also strange to
me. If you want me just agree with you and say "your idea is the best one",
let me know and I comment "your idea/suggestion is the best one" to all
your future comments on the forum
Otherwise, the following is my opinion:
The main goal of feedback is not to make good reliable sellers feel good by creating
a situation they never receive any bad feedback and get 100%. The main goal is
to give a mean to distinguish between good and bad sellers.
If you don't let new users to leave feedback, then some sellers don't
even feel they need to care about new users and ignore their messages about missing/broken
parts,... because those new buyers won't be able to leave any feedback. This
makes these users to run away from BL.
Also if new users (or new buyers if you prefer) don't leave any feedback,
then there won't be any difference between you and bad sellers when it comes
to interaction with newbies.
Is there any website in which they don't let newbies to leave any feedback
until they reach a certain point?!
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
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|
| Author: | SezaR | | Posted: | Mar 20, 2024 21:12 | | Subject: | Re: What powers have newcomers | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | | | What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
| | It's like when you get your driving license, you cannot drive ANY car, you
are limited until you grow.
Same here. It's a big power to leave a negative before even knowing how the
site works.
|
By the way, tone of the teo neutrals i reaced is from a guy with over 200 positive
feedbacks. I am not sure if the majority of unreasonables situation come from
newbies.
|
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| Author: | SezaR | | Posted: | Mar 20, 2024 20:52 | | Subject: | Re: What powers have newcomers | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
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| Author: | SezaR | | Posted: | Mar 19, 2024 19:23 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | In Buying, SezaR writes:
| | In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
|
legendary employee!
|
|
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| Author: | SezaR | | Posted: | Mar 19, 2024 16:14 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
|
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Canada, British Columbia
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