Discussion Forum: Messages by TheBrickGuys (13267)
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 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 23, 2024 13:44
 Subject: Re: Add Forum Topic - Politics
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 Topic: Suggestions
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Suggestions, TheBrickGuys writes:
  🇺🇸🇨🇦🇬🇧🇫🇷🇩🇪🇳🇱

Countries?

United States, Canada, Great Britton, France, Denmark, Netherlands??

Jim

Change Denmark to Germany.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 23, 2024 13:41
 Subject: Re: Add Forum Topic - Politics
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 Topic: Suggestions
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
🇺🇸🇨🇦🇬🇧🇫🇷🇩🇪🇳🇱

Countries?

United States, Canada, Great Britton, France, Denmark, Netherlands??

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 23, 2024 13:31
 Subject: Re: Strange order
 Viewed: 69 times
 Topic: Selling
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Selling, zorbanj writes:
  Ask him how he is able to supply 3 different shipping addresses.


AGREE!! This is the most important question. If he cant give a good reason then
because he has 0 feedbacks, I would cancel the order.

3 different address / 3 different countries / expensive set / 0 feedbacks,
all just adds up to sounding like too much of a possible scam.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 22, 2024 16:27
 Subject: Re: Seeing completed NSS
 Viewed: 30 times
 Topic: General
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In General, Admin_Russell writes:
  In General, TheBrickGuys writes:
  Is there any way for a store to see if they have ever had an NSS completed against
themselves?

Jim

No there, is not (at least not an easy way) but you can ask customer service
any time and they can provide a response.

We are considering sending out a notice after 2 NSS alerts are completed, just
as a warning to sellers. We understand that many NSS alerts are completed accidentally
by well-meaning buyers, and that a completed NSS does not necessarily mean that
a buyer was disenfranchised.

Can you suggest, or actually provide a link to the correct customer service desk?
I submitted a request about a week ago and they did not respond but maybe I sent
the request to the wrong area. I am sure others would love to know where exactly
to ask so they to can find out if they have any NSS completed against them, if
for no other reason just peace of mind.

Thanks in advance.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 22:53
 Subject: Re: Enable Reaction, Multiquote, Editing in Forum
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 Topic: Suggestions
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  Note to self stop using and start using 😁


Well the orangish (or maybe even bright light orange) one does look allot more
like pizza.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 20:08
 Subject: Re: Seeing completed NSS
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 Topic: General
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In General, popsicle writes:
  In General, TheBrickGuys writes:
  That is a real good idea. I tried it and nothing showed up.

Does that mean it works and you've no "completed" NSS strikes, or
that it didn't work in showing you what you have?

Well there was no evidence of any completed NSS but according to what peregrinator
said above, that completed NSS are changed to 'canceled' then I cant
say for sure. We have had a couple of NSS filed because of an order going missing
and one for missing parts. We took care of those 2 but I just want to make sure
that our record is clean.

I did what Admin_Russell suggested and sent a message to 'customer service'
to see if any are on our record but that was on Friday evening so I will have
to wait at least until Monday. At least I hope they get back to us, I could not
find a link specific link to "Customer Service" so I cant say for sure
it went to the right place and will be answered.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 00:12
 Subject: Re: Seeing completed NSS
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 Topic: General
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
That is a real good idea. I tried it and nothing showed up.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 00:10
 Subject: Re: Seeing completed NSS
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 Topic: General
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
Thanks, I will try that.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 00:00
 Subject: Re: Stripe "Payment received an early fraud warni
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 Topic: Payment Methods
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Payment Methods, Adjour writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John


Do the refund, let the customer know, so they can call their card company, and
then try again?

If its legit, they shouldn't mind doing this.



Crystal

I agree with Crystal. It has not happened to me (with PayPal at least) but that
is how I would handle it. I would rather lose the order then lose the money on
top of the Lego in the order if it is scam.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 16, 2024 20:31
 Subject: Seeing completed NSS
 Viewed: 169 times
 Topic: General
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TheBrickGuys (13267)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
Is there any way for a store to see if they have ever had an NSS completed against
themselves?

Jim

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