Discussion Forum: Administrative
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 Author: SeaBRICKLin_213 View Messages Posted By SeaBRICKLin_213
 Posted: Jan 2, 2024 20:15
 Subject: Re: Update on November 3rd incident
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 Topic: Administrative
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In Administrative, A_Chicken writes:
  *dies of cringe*

For real dude. This forum may be too cringy.
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 28, 2023 13:25
 Subject: New VAT rates for Estonia and Luxembourg
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 Topic: Administrative
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Dear BrickLink members,

On January 1st, 2024, VAT rates for Estonia and Luxembourg will be changed from
20% to 22% and from 16% to 17% respectively. Sellers from these countries will
see new rates in their Store Settings immediately after the switch and on their
Fees pages at the end of the billing cycle.

The BrickLink Team
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 22, 2023 14:34
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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  Oh OK then. Fair for the customer. But then the MarketPlace should communicate
with the seller, ensure they're educated on this subject, and in some cases
close the shop if they've to refund abnormally often. More Administration
rules to set up and tasks involved... Prettu complex IMO.

“I’m keeping your money because it’s too complicated for me to do more than what
I should do which is just to take that proof from Customs you gave me and refund
you.”

Oh - it'd not be the first time they're late on something; see the Canadian
taxes, the markup margin taxation, and some buyer complained yesterday saying
he's not taxable

I meant, for now instead of waiting for BrickLink, it could be instead the Seller
role to refund the double taxation, especially if he didn't respected or
applied the due procedure.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 22, 2023 14:23
 Subject: Re: Norway Tax Implementation
 Viewed: 47 times
 Topic: Administrative
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In Administrative, 1001bricks writes:
  […]
Oh OK then. Fair for the customer. But then the MarketPlace should communicate
with the seller, ensure they're educated on this subject, and in some cases
close the shop if they've to refund abnormally often. More Administration
rules to set up and tasks involved... Prettu complex IMO.

“I’m keeping your money because it’s too complicated for me to do more than what
I should do which is just to take that proof from Customs you gave me and refund
you.”


Besides, it’s not really fair to the customer: you buy €100, you pay +€20 of
VAT to the marketplace, and then €24 of VAT to customs (+ brokerage fee), and
you get refunded €20 by the marketplace.
You are still out €4 + the fee.
Better than being out €24 + the fee but not exactly fair.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 22, 2023 13:49
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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In Administrative, SylvainLS writes:
  In Administrative, 1001bricks writes:
  […]
  That’s the solution approved by the EU council.
Reference: https://www.grantthornton.nl/en/insights-en/topics/vat/eu-solutions-to-ioss-problems-approved/

Sure:

If a customer has been charged import VAT, then the supplier should refund
the customer the VAT that was charged at the point of supply.

“The solution allows sellers or deemed supplier marketplaces to reclaim
in subsequent IOSS returns any import VAT incorrectly charged by Customs.”

Oh OK then. Fair for the customer. But then the MarketPlace should communicate
with the seller, ensure they're educated on this subject, and in some cases
close the shop if they've to refund abnormally often. More Administration
rules to set up and tasks involved... Prettu complex IMO.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 22, 2023 13:40
 Subject: Re: Norway Tax Implementation
 Viewed: 49 times
 Topic: Administrative
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In Administrative, 1001bricks writes:
  […]
  That’s the solution approved by the EU council.
Reference: https://www.grantthornton.nl/en/insights-en/topics/vat/eu-solutions-to-ioss-problems-approved/

Sure:

If a customer has been charged import VAT, then the supplier should refund
the customer the VAT that was charged at the point of supply.

“The solution allows sellers or deemed supplier marketplaces to reclaim
in subsequent IOSS returns any import VAT incorrectly charged by Customs.”


  Problem is, it can't apply to a Marketplace. The Marketplace collects VAT
but the supplier is the seller, the Shop.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 22, 2023 13:33
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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In Administrative, SylvainLS writes:
  In Administrative, 1001bricks writes:
  […]
  Yes, it should be the same for EU import VAT.  But BrickLink doesn’t do it 😤

But it can't be BrickLink concern: they don't process the shipping and
apply the proper stickers / invoice, so they've no idea if the seller did
it well or not. In this case, why would they refund on an assumption? Sorry.

That’s the solution approved by the EU council.
Reference: https://www.grantthornton.nl/en/insights-en/topics/vat/eu-solutions-to-ioss-problems-approved/

Sure:

If a customer has been charged import VAT, then the supplier should refund
the customer the VAT that was charged at the point of supply.

Problem is, it can't apply to a Marketplace. The Marketplace collects VAT
but the supplier is the seller, the Shop.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 22, 2023 13:29
 Subject: Re: Norway Tax Implementation
 Viewed: 50 times
 Topic: Administrative
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In Administrative, 1001bricks writes:
  […]
  Yes, it should be the same for EU import VAT.  But BrickLink doesn’t do it 😤

But it can't be BrickLink concern: they don't process the shipping and
apply the proper stickers / invoice, so they've no idea if the seller did
it well or not. In this case, why would they refund on an assumption? Sorry.

That’s the solution approved by the EU council.
Reference: https://www.grantthornton.nl/en/insights-en/topics/vat/eu-solutions-to-ioss-problems-approved/
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 22, 2023 13:21
 Subject: Re: Norway Tax Implementation
 Viewed: 58 times
 Topic: Administrative
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In Administrative, SylvainLS writes:
  In Administrative, braten1 writes:
  The same happend to me on my first order after the new system, seller forgot,
and did not write VIEC number on the outside.

The cost for handling at the post office you wont get refunded, but it should
be Bricklink's task to refund the taxes if you got proof of payment. It have
happen me a few times on ebay and its really easy to get them to refund taxes
as long as you have a copy of the recipt for paying taxes at Norwegian post office.
Norwegian post office on the other hand would never refund you as long as its
not possible to read VOEC number on the package some wear.

Yes, it should be the same for EU import VAT.  But BrickLink doesn’t do it 😤

But it can't be BrickLink concern: they don't process the shipping and
apply the proper stickers / invoice, so they've no idea if the seller did
it well or not. In this case, why would they refund on an assumption? Sorry.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 22, 2023 09:24
 Subject: Re: Norway Tax Implementation
 Viewed: 62 times
 Topic: Administrative
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In Administrative, braten1 writes:
  The same happend to me on my first order after the new system, seller forgot,
and did not write VIEC number on the outside.

The cost for handling at the post office you wont get refunded, but it should
be Bricklink's task to refund the taxes if you got proof of payment. It have
happen me a few times on ebay and its really easy to get them to refund taxes
as long as you have a copy of the recipt for paying taxes at Norwegian post office.
Norwegian post office on the other hand would never refund you as long as its
not possible to read VOEC number on the package some wear.

Yes, it should be the same for EU import VAT.  But BrickLink doesn’t do it 😤
 Author: braten1 View Messages Posted By braten1
 Posted: Dec 22, 2023 09:20
 Subject: Re: Norway Tax Implementation
 Viewed: 57 times
 Topic: Administrative
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The same happend to me on my first order after the new system, seller forgot,
and did not write VIEC number on the outside.

The cost for handling at the post office you wont get refunded, but it should
be Bricklink's task to refund the taxes if you got proof of payment. It have
happen me a few times on ebay and its really easy to get them to refund taxes
as long as you have a copy of the recipt for paying taxes at Norwegian post office.
Norwegian post office on the other hand would never refund you as long as its
not possible to read VOEC number on the package some wear.


In Administrative, 1001bricks writes:
  In Administrative, Tunsberg writes:
  Yesterday I recieved my first package after this new system, and sadly I had
to pay the VAT again at pick up since the VOEC number was not registered or printed
on the package by the seller.

What is my next step to get a refund of the VAT paid to BL?

VOEC HAS to be written at least in the postal address/sticker.

The BrickLink receipt to include for Customs office is sent to the seller and
he has to put it in a clear plastic pocket outside the envelope/parcel.

It's not BrickLink fault, and they won't refund you.

Please contact the seller who apparently didn't do it properly, and try to
discuss with them. Please be cool; it's brand new for Norway (on BrickLink)
and I guess MANY aren't aware...
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 20, 2023 13:26
 Subject: Re: Norway Tax Implementation
 Viewed: 64 times
 Topic: Administrative
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In Administrative, Tunsberg writes:
  Yesterday I recieved my first package after this new system, and sadly I had
to pay the VAT again at pick up since the VOEC number was not registered or printed
on the package by the seller.

What is my next step to get a refund of the VAT paid to BL?

VOEC HAS to be written at least in the postal address/sticker.

The BrickLink receipt to include for Customs office is sent to the seller and
he has to put it in a clear plastic pocket outside the envelope/parcel.

It's not BrickLink fault, and they won't refund you.

Please contact the seller who apparently didn't do it properly, and try to
discuss with them. Please be cool; it's brand new for Norway (on BrickLink)
and I guess MANY aren't aware...
 Author: Tunsberg View Messages Posted By Tunsberg
 Posted: Dec 20, 2023 06:45
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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Yesterday I recieved my first package after this new system, and sadly I had
to pay the VAT again at pick up since the VOEC number was not registered or printed
on the package by the seller.

What is my next step to get a refund of the VAT paid to BL?


In Administrative, CE_Anastasia writes:
  Dear BrickLink members,

This week we plan to deploy a tax solution for Norway Value Added Tax (VAT).
This change will be affecting sellers and buyers in Norway as well as all sellers
who are selling to this country.

Here is a summary of changes to come:

1. For orders that are imported into Norway, where the value of each individual
item is less than NOK 3,000, VAT will be collected and remitted by BrickLink.
2. Sellers must have at least one on-site payment method available in their store
to process all orders where tax is collected by BrickLink.
3. Starting with the upcoming January 5th billing cycle, Norway sellers will
have VAT applied to their seller fees.
4. Registered business sellers in Norway will now have the option to add their
registration information in their store settings. For these sellers, VAT will
not be added to their monthly fees.

For more details, please see our new help page: https://www.bricklink.com/help.asp?helpID=2616
Additionally, will be sending out emails to all affected members.

Thank you,
The BrickLink Team
 Author: A_Chicken View Messages Posted By A_Chicken
 Posted: Dec 17, 2023 00:37
 Subject: Re: Update on November 3rd incident
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 Topic: Administrative
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*dies of cringe*
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 14, 2023 15:33
 Subject: Re: Retiring Croatian kuna
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 Topic: Administrative
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In Administrative, sonnich writes:
  In Administrative, CE_Anastasia writes:
  Dear members,

On December 18, 2023, BrickLink will be retiring Croatian kuna. It will no longer
be available for selection as store currency and wanted list max price.
Additionally, inventory prices will be automatically converted from kuna to euro.
We have notified everyone with inventories that will be affected by this change.

The BrickLink Team

Interesting.
I told bricklink for years that the Estonian Kroon was gone, but is existed some
10 years on Bricklink after it was gone.

I wrote numerous times to admins and help group, but I was ignored by admins
I guess. I never got an answer

Yes, that's Estonishing.

Sorry... I just couldn't resist
 Author: sonnich View Messages Posted By sonnich
 Posted: Dec 14, 2023 15:27
 Subject: Re: Retiring Croatian kuna
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 Topic: Administrative
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In Administrative, CE_Anastasia writes:
  Dear members,

On December 18, 2023, BrickLink will be retiring Croatian kuna. It will no longer
be available for selection as store currency and wanted list max price.
Additionally, inventory prices will be automatically converted from kuna to euro.
We have notified everyone with inventories that will be affected by this change.

The BrickLink Team

Interesting.
I told bricklink for years that the Estonian Kroon was gone, but is existed some
10 years on Bricklink after it was gone.

I wrote numerous times to admins and help group, but I was ignored by admins
I guess. I never got an answer
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 12, 2023 13:01
 Subject: Retiring Croatian kuna
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 Topic: Administrative
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Dear members,

On December 18, 2023, BrickLink will be retiring Croatian kuna. It will no longer
be available for selection as store currency and wanted list max price.
Additionally, inventory prices will be automatically converted from kuna to euro.
We have notified everyone with inventories that will be affected by this change.

The BrickLink Team
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Dec 11, 2023 00:18
 Subject: Re: Update on November 3rd incident
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 Topic: Administrative
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  The site keeps bugging me to update my password but I have already done that
after the incident. It's a very strong password generated by Google. How
can I stop the annoying popup?l

I did it once thru the popup then hit the x button for several days and then
it stopped. Havnt had it in weeks so perhaps try that
 Author: peeledpeas View Messages Posted By peeledpeas
 Posted: Dec 10, 2023 14:39
 Subject: Re: Update on November 3rd incident
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 Topic: Administrative
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In Administrative, Admin_Russell writes:
  Dear BrickLink members,

Welcome back and thank you for your patience. We were down for longer than anyone
would have wanted. Now that we’re back up and running, we can share with you
what’s happened.

As many of you will know, we received a threat and ransom demand on Friday, November
3rd. We’d been aware of and actively managing some limited suspicious activity
since mid-October, with unauthorized sellers offering products at huge discounts
and fraudulently accepting payment from buyers.

As soon as we were aware of the potential escalation on November 3rd, we put
the site into maintenance mode out of an abundance of caution. We did this to
protect our members and keep complete control of the platform while investigating.

We found that a relatively small number of BrickLink accounts may have been accessed.
It is important to note that there is no evidence so far that our systems were
compromised.

At this stage we believe this was a ‘credential stuffing’ incident, where
someone obtains lists of usernames and passwords from a third party, often illegally,
and opportunistically tries to use them on a website.


Actions we’ve taken

Although we know that the BrickLink site was not breached, we've further
strengthened our security. We take the safety of BrickLink and our members very
seriously and will continue to step up security across the platform.

We’ve informed people where we have reason to believe that their accounts or
stores may have been impacted, and reminded members of ways they can make their
accounts safer and more secure by practicing good data security. Keep your systems
up-to-date with the latest patches, Use security software and create strong,
unique passwords for each website you use.

Again, we’re sorry for the interruption and inconvenience this has caused you.

If you have any questions or concerns, have a look at the FAQ for more details,
or reach out to customersupport@bricklink.com.

Many thanks,

Your BrickLink Team


The site keeps bugging me to update my password but I have already done that
after the incident. It's a very strong password generated by Google. How
can I stop the annoying popup?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 9, 2023 02:15
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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In Administrative, Storeslem writes:
  This change about the 3000nok minimum buy makes me automatically not able to
buy in 50% of all stores in bricklink, just because im located in norway they
dont want to trade with us.

If you’re seeing a yellow panel “Seller does not support orders shipping to Norway
when each item is less than NOK 3,000 (~US $273.59)” in a store, it’s because
the seller doesn’t have an Onsite payment method associated with Norway.

Onsite payment methods are Stripe or ‘PayPal Onsite’ (not ‘PayPal’).

An Onsite payment method is necessary for BL to collect the import VAT.

So, IOW, it’s not a new ‘minimum buy,’ it’s a ‘failure’ from the sellers to provide
an Onsite payment method for you and you should redirect them to CE_Anastasia’s
post.

Also, as already said, it’s because of a Norvegian law, not a whim from BrickLink.


  I can no longer buy from any stores and it sucks, and on top of it i must also
pay 25% more on checkout in the storess that do,im actually forced to stop my
hobby with this changes so frustrating!

You’re actually paying less with this new rules than you did before when BL collects
VAT (so, items below NOK 3,000) because you don’t have to pay a brokering fee
to the postal or courrier services at delivery.

Before: pay 1,000 to the seller, plus pay 250 + brokering fee at delivery.
Now: pay 1,250 to seller+BL, nothing at delivery.

And if you buy items that are all above NOK 3,000, you pay at delivery like before.
 Author: Storeslem View Messages Posted By Storeslem
 Posted: Dec 8, 2023 19:30
 Subject: Re: Norway Tax Implementation
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 Topic: Administrative
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This change about the 3000nok minimum buy makes me automatically not able to
buy in 50% of all stores in bricklink, just because im located in norway they
dont want to trade with us.

I can no longer buy from any stores and it sucks, and on top of it i must also
pay 25% more on checkout in the storess that do,im actually forced to stop my
hobby with this changes so frustrating!
 Author: brick.warehouse View Messages Posted By brick.warehouse
 Posted: Dec 8, 2023 00:26
 Subject: Re: New Zealand Tax Implementation
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 Topic: Administrative
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As I understand it, the United States is a bit unusual in that it allows retailers
to add additional fees and taxes (including sales taxes) at the time of payment.

In Australia, that would be illegal. Our consumer protection laws ban giving
consumers a price that doesn't already incorporate all fees and taxes into
the price.

It is likely that these laws will be extended to cover international marketplace
transactions, if they don't already, and Bricklink will be required to dynamically
change the price shown to Australian buyers to include any sales tax collected
by Bricklink on the sellers behalf.
 Author: SezaR View Messages Posted By SezaR
 Posted: Dec 7, 2023 16:17
 Subject: Re: Important update reg. Ukraine and Russia
 Viewed: 118 times
 Topic: Administrative
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In Administrative, Nubs_Select writes:
  am i going crazy or is it weirdly common that empty accounts keep boosting this
thread with no comments?
 Author: Ra View Messages Posted By Ra
 Posted: Dec 7, 2023 16:11
 Subject: Re: Important update reg. Ukraine and Russia
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 Topic: Administrative
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Bump
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Dec 7, 2023 16:05
 Subject: Re: Important update reg. Ukraine and Russia
 Viewed: 66 times
 Topic: Administrative
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In Administrative, 1001bricks writes:
  In Administrative, SezaR writes:
  In Administrative, Nubs_Select writes:
  am i going crazy or is it weirdly common that empty accounts keep boosting this
thread with no comments?

both are true.

I must admit...


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