BrickLink Discussion Forum

In Help, povuk77 writes:

I have just tried to make a purchase from a new seller (1) and it will not be
accepted by PayPal as seller is high risk? Are there any buyer protections from
BrickLink if another method is used?

If the seller offers stripe, you can pay that way . Personally if you are getting
a message that there is a high risk, I'd source the parts elsewhere/ user
a different seller.

Author:

brac.brick

Posted:

Dec 7, 2023 16:55

Subject:

Re: Local pickup option for shipping

Viewed:

31 times

Topic:

In Shipping, Emporiosa writes:

In Shipping, brac.brick writes:

I tried to set up a local shipping option for my store. The problem is I have
other manual invoice options and suddenly those disappeared and all that was
left was In person pickup. I had to get rid of this option and re-enable the
others and then it all worked.

Is it possible to have other manual options or does the system default to the
$0 shipping one for request for invoice ? I am able to have 2 manual options
- Economy & Priority , so I'm baffled why I cannot have a 3rd option for
local pickup. Anyone have any ideas about this? Just wondering how many options
you can have on a store.
thanks

Check your shipping profiles and see if they're being grouped. This causes
it to show the lowest option to a buyer that matches the shipping profile.

Grouping is not available for manual options. It's all grayed out. I have
it set up for Instant checkout. I added it back and now the store shows all 3
request an invoice options. Maybe it was just some kind of glitch.

Author:

brac.brick

Posted:

Dec 7, 2023 16:46

Subject:

Local pickup option for shipping

Viewed:

103 times

Topic:

Author:

brac.brick

Posted:

Dec 7, 2023 16:42

Subject:

Re: reserved part for a buyer / quote Problem

Viewed:

25 times

Topic:

In Help, yorbrick writes:

In Help, brac.brick writes:

I have a buyer who has made 2 quote requests for a part which is reserved for
them. Both quotes cancel before I even see them.

I've sent them instructions on how to purchase which I found on the Help
section but I do not know how to help them purchase the part. Anyone with experience
on reserved parts for buyers or has done one themselves ( been the buyer whose
part was reserved)- I need help to tell them what to do. I marked the part as
manual , it is set up for only them by user ID.

How do they get a quote or use manual / request an invoice for this part/order?
Or can reserved parts only be IC ?

Did you enter their username correctly? I know it's obvious but an easy mistake.

If they are having trouble, tell them what the postage price, then get them to
place an instant checkout order with ask for invoice.

Or alternatively, inform them what time the part will be listed and get them
to order as normal. If someone else buys it because they are too slow, you still
get an order.

Yes, everything was correct. I reset the shipping options for manual and suddenly
it worked.

Thanks for the alternate suggestions.

Author:

brac.brick

Posted:

Dec 7, 2023 16:01

Subject:

reserved part for a buyer / quote Problem

Viewed:

63 times

Topic:

Author:

brac.brick

Posted:

Dec 3, 2023 08:51

Subject:

Re: Package says delivered, buyers says no

Viewed:

43 times

Topic:

In Shipping, galaxyfe writes:

Hi, two shipping issues in one week, let's see how this one goes. Buyer
says he did not receive package, tracking says picked up by individual at the
post office. Was single $25 minifigure sent via Ground Advantage. Have opened
a claim with USPS but wanted to see what the experienced among you say. Am I
out another $25 like last time? I know for big stores maybe a $25 hit every
now and then is a drop in the bucket but that is not the case for my store.
Thanks!

The only way you would be " on the hook" for this is if the package arrived
and it was opened in transit, minifigure fell out. Did you insure the package?
I would ask the buyer who picked it up at the post office if it wasn't them.
Usually it has to be signed for or show ID, they don't just hand it over
to anyone or they had to have the package delivery slip to hand in. If they
open a case with Paypal, you only have to show proof of delivery , picked up
at the post office - I would send screenshots of the delivery confirmation +
tracking number. I would also stop list this buyer immediately .

Author:

brac.brick

Posted:

Nov 30, 2023 12:11

Subject:

Re: EasyPost

Viewed:

30 times

Topic:

In Shipping, cosmicray writes:

As of this morning, PirateShip labels are by EasyPost. Looks very similar to
the Pitney Bowes labels, but with minor differences. New QR codes are still present.

Nita Rae

What's the difference ? It still shows G for ground advantage . is this
a new USPS thing? Just curious.

Author:

brac.brick

Posted:

Nov 28, 2023 12:19

Subject:

Re: How to get a refund with Amex (France)

Viewed:

31 times

Topic:

Problem Order

In Problem Order, Wriax writes:

Hello,

I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.

I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.

I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?

Thanks

You can submit a charge back / dispute to Amex directly. Stripe is only the payment
processor, not the card itself. However the seller will receive notification
of the dispute on Stripe - it's in the support FAQ. Stripe is for sellers,
not buyers so I would start with Amex , explain you purchased online and the
seller is either not responding to you or has not shipped the product. You want
to initiate a chargeback, but you have to open the case with Amex directly. I'd
try to work with the seller a bit more , maybe a few days, see if they respond
to you but if it all fails, contact Amex.

PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.

Author:

brac.brick

Posted:

Nov 27, 2023 15:39

Subject:

Re: Copy of invoice does not appear in my email

Viewed:

18 times

Topic:

Problem

In Problem, nando10081969 writes:

Hello!
When I send the invoice to the buyer, a copy of the same invoice is usually sent
to my email. In recent days, the copy of the invoice has not been sent to my
email. I didn't change anything in my store settings.
However, I receive orders and other messages from Bricklink.
I ask the community if they have ever encountered a problem like this, with the
aim of understanding whether it is an error with my email server or a problem
with Bricklink.
Thank you all!

is it possible you have some sort of filter set up and the invoice is sent straight
to a folder ? Or it may be going to spam if you didn't set up BL as a safe
sender in your email provider. I'd check all your folders and junk/ spam
folders to make sure. I also believe you have to make sure you have invoices
set to send to you in your store settings. Go to My BL, click on settings. Then
click on My Orders Settings. 2nd section , has an option "Default E-Mail
Me a Copy on Invoice to Yes". I'd unclick this & reclick it, save settings
if not already checked. Also, if you are using a different store email address,
that is where the invoice is going to.

Author:

brac.brick

Posted:

Nov 23, 2023 13:15

Subject:

Re: Paypal Claims

Viewed:

35 times

Topic:

Problem Order

In Problem Order, glafebe6 writes:

In Problem Order, cosmicray writes:

In Problem Order, glafebe6 writes:

So a buyer has filed a case with Paypal claiming "unauthorized purchase"
on their order with Bricklink. The order was filled and shipped to the buyer
in October.
just wondering the best way to resolve this. I sent the Order info and tracking
number from the Bricklink order to the Paypal resolution center.
the buyer never contacted me via Bircklink. The name and address match the claim
and the Bricklink order.
Also, the user has good feedback on Bricklink.

How have you handled Paypal claims?
thanks in advance!

Was the shipping address the same as the address on the PayPal transaction detail
page ?

Was the transaction detail marked Eligible for Seller Protection ?

Nita Rae

Yes to both questions

The buyer also had marked the order status as “complete”

it sounds like buyer remorse. I would tell the buyer to send it back to you ,
can then then inspect it, see if it is intact and refund based on condition returned,
all parts returned, etc. The buyer will have to pay for return shipping. Hopefully
this was a US transaction .

Author:

brac.brick

Posted:

Sep 12, 2023 05:58

Subject:

Re: AWOL customer not picking up UPS package

Viewed:

40 times

Topic:

In Shipping, HoleintheWall writes:

Exactly. UPS usually drops it off at the customer's location so there must
have been a reason why it's at the pickup point instead.

As long as the delivery shows it arrived where the buyer wanted it shipped to
, you are off the hook so to speak for non delivery of the package. If UPS returns
it to you and you charge a restocking fee , I would deduct that from any refund
for the parts ( not shipping) and block the buyer.

Author:

brac.brick

Posted:

Sep 11, 2023 05:55

Subject:

Re: Problem with incomplete order /NSS?

Viewed:

41 times

Topic:

Problem Order

In Problem Order, Kriemis writes:

I have been waiting for over 5 weeks before order was shipped, after 7 weeks
it arrived, but it was missing a whole set and 2 parts (1/3th worth of total
order cost). Refuses to refund, asks a picture of the missing set (lol, how can
i) before willing to refund.

Will an NSS prevent him from giving me a bad review out of revenge? I have not
gave feedback yet on the order page either out of fear that he will do that.
Seller has more bad reviews, my fault for not checking feedback, i know!
I would like to keep my clean slate clean for as long as i can, this is why i
am kind of afraid to give a bad review.

In his messaging he has been aggressive and saying things like 'do what you
have to do'.

I guess he means an nss then? Idk. Help

Not sure how you paid but if you used Paypal, you can open a case for an item
not received.

Author:

brac.brick

Posted:

Sep 10, 2023 07:16

Subject:

Re: Testing store

Viewed:

32 times

Topic:

In Help, BrickSelect writes:

My buyers are having trouble with my store saying there are processing errors
when they try to check you. Is anyone able to place an order to see if it goes
through and if it does I’ll cancel it. I’m really struggling to figure out what
is going wrong

I noticed you have a $2 minimum order - is it possible this is causing your buyers
the errors? That they cannot check out if they don't meet the minimum ?
Also, no where on your store terms do you mention this so it might be prudent
to put it somewhere in the terms.

Author:

brac.brick

Posted:

Sep 8, 2023 06:52

Subject:

Re: Too many emails

Viewed:

32 times

Topic:

General

In General, WildBricks writes:

This may seem like a strange question, but here goes: Is there a way to no longer
get the emails from BL for every time a sale is made? The constant Order Confirmed
emails are so plentiful that I am having a hard time seeing the emails that I
need to pay attention to. So, is there a way to turn off the Order Confirmed
messages?

I filter everything from Bricklink into my Bricklink folder on my email service
provider - you can set yours up too. Takes it all out of the inbox

Author:

brac.brick

Posted:

Sep 6, 2023 18:15

Subject:

Re: USPS Ground Advantage and Instant Checkout

Viewed:

22 times

Topic:

In Shipping, nologolego writes:

Thanks for your answer. Your explanation was vey helpful. From the description
of the Groups under Shipping Settings, I couldn't really understand how what
the groups were suppose to do. I gave it a try per your instructions and it
worked!

Glad I could be of help

Good luck with your store.

Author:

brac.brick

Posted:

Sep 6, 2023 05:36

Subject:

Re: USPS Ground Advantage and Instant Checkout

Viewed:

28 times

Topic:

In Shipping, nologolego writes:

I am a long time seller but a relativity latecomer to Instant Checkout. I have
been using IC with good success for about a year but still a bit shaky on how
it works. Recently, with the introduction of USPS Ground Advantage, I have been
trying to revamp my shipping settings to improve shipping options for my customers.
However, I am stymied in how to get it to work properly.

Since Ground Advantage does not have the 16 oz weight restriction that First
Class Mail had, I want to offer this option for packages of any weight. However,
I also want to offer an option for USPS Priority Mail for customers to who may
want to receive their Lego shipments faster regardless of weight.

I have set up an IC shipping method for both Ground Advantage and Priority Mail,
but as best as I can tell, at checkout it defaults to the Ground Advantage option
and does not give customers a choice to select Priority Mail.

Does anyone know if what I am trying to do is possible?. And If so, how to I
set it up so that it works properly?

Thanks,
Mike

On BL it defaults to the cheapest method available- so ground advantage. You
can set up groups for shipping - just use Group 1 for GA and group 2 for priority
, etc. Then your buyers can choose what they want for shipping. I find most buyers
just want it the cheapest and for small lightweight orders, GA is significantly
cheaper than Priority , even flat rate. Next to each shipping method you have
in your store, is a box "Group" which you change to 1 , 2, etc up to
20. Just make sure GA & Priority have different group numbers , otherwise it
will always default to the cheapest method.

Author:

brac.brick

Posted:

Aug 30, 2023 16:25

Subject:

Re: chrome silver parts markings

Viewed:

27 times

Topic:

In Help, Nicolasamico37 writes:

In Help, paulvdb writes:

In Help, Nicolasamico37 writes:

In Help, brac.brick writes:

Can someone who has a chrome silver modified tile with groove & lip tell me if
there are Lego markings on the bottom part? And if so , what is the marking?

I need to know if all chrome silver lego parts have markings or if some are made
without them. It's hard to tell on parts which have no studs to determine
if they are fakes.

thanks
Alison

Hi,
What part number are you talking about ?

Nicolas

2412b Tile, Modified 1 x 2 Grille with Bottom Groove
Parts: Tile, Modified {Chrome Silver}

Thanks. Just wanted to make sure there are not supposed to be markings and mine
are not fakes

I checked my set 5571 and there are no markings on the ones in that set.

I have 4 parts and no logo

Nicolas

Author:

brac.brick

Posted:

Aug 30, 2023 06:09

Subject:

chrome silver parts markings

Viewed:

75 times

Topic:

Author:

brac.brick

Posted:

Aug 25, 2023 09:30

Subject:

Re: Ground Advantage - any really slow deliveries

Viewed:

33 times

Topic:

In Shipping, cosmicray writes:

I’m watching one package, flowed thru a sort center somewhere in the Midwest
today, that will be at 7 days if it gets delivered on Friday. Anyone else seeing
long deliveries ?

Nita Rae

Yes, for some reason going to the middle of the country for me from Massachusetts
is taking anywhere over 5 days. I am also seeing deliveries to California & the
West coast take lots longer than First Class ever did.

Author:

brac.brick

Posted:

Aug 25, 2023 09:28

Subject:

Re: Change a negative feedback

Viewed:

35 times

Topic:

Feedback

In Feedback, Andr3a42 writes:

Hi, after I got a refund for a bad part, how can I change my feedback flag from
red to green? TY

Unless the feedback meets the requirements for removal, unfortunately you are
stuck with it. you can respond to the feedback (once) and I recommend you say
something nice , like you offered a refund or to replace the part . Buyer look
at comments in addition to the feedback so you want to make sure they know you
tried to make it right if you were the seller.

Author:

brac.brick

Posted:

Aug 17, 2023 20:26

Subject:

Re: Seller not hearing about new orders by email

Viewed:

34 times

Topic:

Technical Issues

In Help, RubyGirl writes:

Hi,
I have stopped getting new orders information to my email, so I get a surprise
when I look at my orders received page. My email address has not changed and
I am getting other emails, such as copies of messages I send in BrickLink.

I hope you can help
RubyGirl

I'd make a habit of checking into your store daily , maybe a few times per
day to catch orders if you are not getting notifications. I also use Outlook
and have had no problems.

Author:

brac.brick

Posted:

Aug 9, 2023 21:01

Subject:

Re: What comes after Ground Advantage?

Viewed:

43 times

Topic:

I definitely need to look into other services. Thank you!

Check our pirateship.com . They now integrate from Paypal so you don't need
to copy & paste the information in. I love it and they do deep discounts.

Author:

brac.brick

Posted:

Aug 4, 2023 11:59

Subject:

Re: Odd situation on shipping

Viewed:

35 times

Topic:

In Shipping, WildBricks writes:

Back in early summer I had a buyer in Brazil order empty education containers
from me. I did the best that I could to get a cost of the shipping charge, but
when it came time to buy the label I ended up eating a bit of the charge. Then
2 weeks later I get a notice from the buyer that the package is being returned
by customs claiming that the item was "unauthorized". Last week the
package finally made it back to me. I fully refunded the buyer's order stating
that I could not complete the purchase due to a customs issue.

2 days later the buyer placed the order again, this time with double the number
of empty containers. I'm torn. I want to help my buyer out here, but considering
I've already eaten $85 in shipping costs I'm not in a big hurry to ship
these boxes again.

What would you do in this situation? As far as I know I completed the customs
information correctly. Anyone in Brazil have any suggestions on how I can get
this package through customs? Any sellers in Jundiaí São Paulo? What shipping
provider would you use? Any reliable ship-forwarding companies in the area (not
really sure how it works, have simply heard of it)?

Any insight would be great.

From what I read online, buyers in Brazil have to pay import duties on packages
received, maybe this buyer refused to pay and customs sent it back ? There are
articles saying Brazil customs charge crazy taxes on anything imported from America.
I would suggest the buyer set up a Freight forwarding account with some company
in Brazil who has offices in the US . You can ship to the US address and then
it is no longer your responsibility. I work in e-commerce, we have buyers who
use Freight forwarders and they set it up - we ship to the company in the US,
they forward it. Otherwise, cancel & block as others have mentioned.

Author:

brac.brick

Posted:

Aug 3, 2023 13:08

Subject:

Re: Store terms

Viewed:

48 times

Topic:

General

In General, Prepster writes:

A store had a policy of “minimal” handling on terms page. I did not agree that
6.00 was minimal and I asked to cancel order. (Yes. I should have asked for
a quote). They also charge 2.00 insurance on a 60.00 UPS order.
They refused to cancel and I paid for the order and left negative feedback.
He changed terms today to the following:

.50 plus 7% to cover payment processing and BL fees.

He also changed the 2.00 insurance to orders over $100 today

This is a US store.

Thoughts? Stating they are essentially charging PayPal and BL fees to customer.

The terms on their store are a bit confusing. They still have the Orders over
$50 will require insurance &/or signature and then there is another entry, that
orders over $100 will require insurance & signature.

There are some other issues in their terms , especially where they claim that
if you need alternate parts or variations, you are stuck with whatever they send
you unless you contact them ahead of time or as a note on the order. The shipping
rates are ridiculously high and I suspect they are using retail rates , not any
commercial ones such as you would get on Pirate ship. 0-4 ounces is $6, that
is before any $0.50 fee + 7% of the order total . However they do ship UPS &
USPS so maybe the prices are for both shipping methods .
Interesting store and not one I would ever shop at.

Author:

brac.brick

Posted:

Aug 2, 2023 15:05

Subject:

Re: Question about Stripe refund

Viewed:

46 times

Topic:

Payment Methods