BrickLink Discussion Forum

BrickLink is thrilled to announce the MOC Pop-Up Store pilot
https://www.bricklink.com/v3/moc-pop-up-store/about.page

Going live in late August! This is a test program that allows BrickLink
members to purchase digital building instructions and loose elements of select
BrickLink Designer Program submissions. Buyers will have the choice of ordering
exclusively through BrickLink Marketplace sellers or a combination of Marketplace
sellers and LEGO Pick a Brick. The program will run from August 29th through
mid-November, 2023, after which we will evaluate it and consider next steps.

With the MOC Pop-Up Store, members will be able to purchase the building instructions
and loose parts to build fan designs submitted to BDP Series 1 & Series 2 that
were not selected among the five Finalists for crowdfunding. MOC stands for “My
Own Creation,” a popular acronym for one’s own custom LEGO models popular in
the adult fan of LEGO (AFOL) community.

This creates a win-win-win situation for buyers that have fallen in love with
these designs during BDP crowd validation, BrickLink Marketplace sellers, and
fan designers that have put a huge effort in to their BDP designs. Designers
will receive 80 percent of the sale price of building instructions. The MOC Pop-Up
Store will reach new audiences and drive new sales to Marketplace sellers, while
offering new distribution and monetization opportunities for LEGO fan designers
on the BrickLink platform.

The MOC Pop-Up store is a pilot, so we are only inviting a select group of ~50
BDP fan designers to participate. Select fan designers will receive invitations
throughout July and early August. For questions (and we know you have them),
please visit the MOC Pop-Up Store FAQ
https://www.bricklink.com/v3/moc-pop-up-store/faq.page

Stay tuned for the launch in late August. We’re excited about bringing more fan
designs to life through the BrickLink Marketplace and LEGO Pick a Brick!

Author:

Admin_Russell

Posted:

May 22, 2023 17:00

Subject:

Australian Tax Implementation

Viewed:

750 times

Topic:

Dear BrickLink members,

On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).

Here is a summary of what will change:

1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.

2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.

3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.

We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:

https://www.bricklink.com/help.asp?helpID=2597

Thanks for reading, and feel free comment below if you have further questions.

The BrickLink Team

Author:

Admin_Russell

Posted:

Apr 26, 2023 19:55

Subject:

Some excellent news!

Viewed:

841 times

Topic:

Hello everybody,

As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.

As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.

So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.

Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.

We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.

Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.

Author:

Admin_Russell

Posted:

Apr 13, 2023 16:28

Subject:

Canada Tax GST/HST Number

Viewed:

420 times

Topic:

Hello Canadian sellers,

We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.

To access the number, please visit this Help Page for Canada Tax:

https://www.bricklink.com/help.asp?helpID=2555

The deployment should be live within the next few days.

**********************************

Thanks especially to member Emporiosa for asking about this number.

The BrickLink Team

Author:

Admin_Russell

Posted:

Apr 4, 2023 11:19

Subject:

Font update coming to some BrickLink pages

Viewed:

304 times

Topic: