Discussion Forum: Messages by tons_of_bricks (12768)
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 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jun 12, 2023 10:26
 Subject: Re: NPB Feedback Concerns
 Viewed: 56 times
 Topic: General
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In General, brickofthebunch writes:
  Hope someone can help. I had a customer place an order two weeks ago. I emailed
them back within 10 mins with an answer to their question and have sent numerous
mails asking if they plan on paying for their order. I've had no replay and
no payment. I am inclined to submit an NPB but I am worried about them leaving
me (unwarranted) bad feedback. I can already sense people saying that I shouldn't
care about the feedback, but I do. I've had nearly 650 orders and have 100%
praise. It's important to me . . . and I don't want someone to leave
me spiteful and unfair feedback when I send them an NPB and leave them bad feedback.
Thoughts?

If the NPB gets completed, the buyer cannot leave feedback, so you'll be
safe. However, if the buyer pays after you initiate the NPB, the NPB will be
removed and they can still leave feedback.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jun 7, 2023 08:16
 Subject: Flash Sale! Up to 25% Off this Week
 Viewed: 56 times
 Topic: Sales
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Up to 25% off most everything
Take an additional 5% off orders of $100 or more.
Get FREE SHIPPING in the USA on orders of $75 or more.
Flash sale goes through this weekend so take advantage of it soon!

Thanks and have a great day!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 31, 2023 10:45
 Subject: Re: How often does Dark Red break?
 Viewed: 36 times
 Topic: Help
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I just broke a piece off of a dark green 2x16 plate the other day when cleaning
and rebuilding my Sopwith Camel. Not fun since that's the only set with that
piece... Thankfully it was still usable and I was able to put it in a spot where
you can't see the damage.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 26, 2023 08:58
 Subject: Memorial Weekend Sale!
 Viewed: 38 times
 Topic: Sales
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Happy Memorial Day weekend everyone! We are thankful for those who gave their
lives for our country and our liberty!

This weekend check out our sales on new and used parts and minifigures. 10-25%
off plus:
FREE SHIPPING on orders of $75 or more in the USA
AN ADDITIONAL 5% OFF orders of $100 or more
Rewards coupons for repeat customers

Thank you for stopping by and shopping!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 10, 2023 13:53
 Subject: Re: Question about (warped) 65803
 Viewed: 35 times
 Topic: LEGO products
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We've sold quite a few of these, and we haven't noticed any issues with
warping as of yet. We haven't had any of the lavender ones, though.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 10, 2023 09:09
 Subject: Re: Variant Star Wars figs have the rules changed
 Viewed: 53 times
 Topic: Catalog
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In Catalog, grimsbricksuk writes:
  With the recent addition of Commander Fox sw0202b, it has got many people in
the community questioning wether or not variant minifigs such as this should
be given an sw number on here?
Have the rules changed or been relaxed? Where will it end?
For the completionists it just makes collecting more challenging (& expensive)
& the worry will be it’ll put people off or they’ll give up altogether, as the
barrier to collect minifigs is already high with over 1300+ in the catalog.
For those wondering, I did own Fox, but sold it as it never had an sw number
& now I’m faced with a decision, do I fork out hundreds of pounds to get it (if
I can find one), or just sit with the knowledge of my collection never being
complete & quitting altogether?

I'm not a star wars minifigure collector, but if I was, I would not base
the completeness of my collection based on whether bricklink decides to give
the item number a "sw" or not. If you're basing it on a catalog,
then what catalog are you basing it on? Brickowl doesn't have separate variation
for this minifig; so by their criteria then your collection is fine.

I feel like you're making something out of nothing.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 4, 2023 08:15
 Subject: Re: Still getting harrassed by a seller for 2year
 Viewed: 60 times
 Topic: Off Topic
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In Off Topic, yorbrick writes:
  
  Normally I don't reply or read it. Kinda waste of time talking logic to someone
unreasonable. Just replied for today in email instead since I have time. Couldn't
reply in Bricklink since he has blocked.

I really don't understand why you are continuing it. You've replied to
him again, so he'll reply to you.

I agree, just quit responding to him. Pretend he doesn't exist. Even if
he says something completely untrue that rubs you the wrong way, don't give
him a response. Don't fuel his fire and it will die out.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 3, 2023 17:10
 Subject: New! Faster Order Fulfillment! Up to 25% Off!
 Viewed: 55 times
 Topic: Sales
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Pulling hundreds and thousands of lots daily can be challenging and when the
orders are coming in fast and furious, it can be easy to get backed up. However,
we are happy to announce that we have implemented a faster turnaround on orders.
We are lowering our fulfillment time from 2-5 business days to 1-3 business days.
You can still use our extra speedy service for a small fee as well to get guaranteed
fulfilment in 1 business day or less (same day is possible if order is placed
early enough).

Also, please take a look at our vast inventory with many pieces on sale up to
25% off. All orders in the USA over $75 ALWAYS get FREE SHIPPING and all orders
anywhere over $100 also get 5% OFF. We also offer reward coupons to repeat buyers
for even more savings (see Splash Page for details)

We're adding thousands of pieces daily, so it's a great time to find
the pieces you need and SAVE!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: May 2, 2023 06:52
 Subject: Re: Order date no longer updates with batch?
 Viewed: 38 times
 Topic: Technical Issues
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In Technical Issues, Stellar writes:
  Just got a new batch with Instant Checkout payment and the order was not moved
to the top of the list.

Two days ago I had a new batch added to another order and that one the Order
Date was updated and the order moved to the top of the list.

Anyone noticed this?

Sergio

  It updates if the buyer adds and does not pay yet.

It doesn't update if the buyer pays and adds to the order at the same time.

It is annoying.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Apr 28, 2023 09:49
 Subject: How does everyone sort used?
 Viewed: 136 times
 Topic: Selling
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So we're looking at trying to streamline of processing our used pieces. Currently,
we figured we handle each piece about 6 times from start to finish, and we'd
really like to cut that down a bit. Here's our current process.

1. Get a box of used pieces, break it down into about 40 or so broad categories
(brick modified, tiles, plate 2x, etc.).

2. When one of the boxes of those categories gets full, we'll break it down
to individual pieces.

3. We then take each individual piece and separate them into colors and putting
aside the decorated items.

4. We then take the colors, do the final deep lookover for fakes, defects, etc.
then count what we have.

5. We list each item, putting them into one of our several hundred organized
and labeled bins.

6. When ordered, we pull the piece from their bin and package it up, sending
it to the customer.

So how does everyone else go through the steps? As you can see, each piece is
handled quite a bit, but because of the quantities we deal with, we can't
figure out a way to combine any steps that will still be efficient.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Apr 27, 2023 11:57
 Subject: Re: No neutral or Negative before email 1st
 Viewed: 43 times
 Topic: Feedback
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In Feedback, jennnifer writes:
  In Feedback, hanlike writes:
  I have had several new users quick to give neutrals or negatives before even
saying there was an issue. This shouldn't be the case. People should be required
to contact first before posting a neutrals or negatives feedback.

I believe you should be strongly encouraged to contact your seller first, but
that it should not be required.

~Jen

+1
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Apr 27, 2023 06:14
 Subject: Re: Some excellent news!
 Viewed: 61 times
 Topic: Administrative
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Awesome! I've rarely had to contact the help desk, but this is great new
for those that do. So, thank you!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Apr 24, 2023 16:17
 Subject: Re: Funny fraud or translation issue?
 Viewed: 38 times
 Topic: Off Topic
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In Off Topic, Nubs_Select writes:
  
  I would suggest asking them to send you a picture of the oil, along with any
invoice that was included in the package.

good idea. I just send a message asking for photos. (the tracking number he provided
does perfectly match up on my end and is marked as delivered) I don't include
invoices in the package but my business card should be included along with the
invoice on the outside of the package on the label. I asked for photos of the
contents along with the packaging

Also give them your address and ask them to verify that the return address on
the package is the same.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Apr 24, 2023 08:44
 Subject: Re: Contest Finally Begins...
 Viewed: 29 times
 Topic: Contests
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In Contests, popsicle writes:
  Apologies for the long delay, life gets crazy. Hope you find it worth the wait,
nonetheless. Enjoy!

Give the exact number of torso assemblies contained in the 4x9 inch vase shown.
First to post the correct number wins the grand prize shown here and as announced
by your contest moderator: https://www.bricklink.com/message.asp?ID=1406346

One entry per 24 hour period with no limit to the number of entry days per member.
All members worldwide are invited to participate. Shipping is on us, ConstrucToys

Have a wonderful Sunday

Christman Family

272
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 25, 2023 08:41
 Subject: Re: label method for bins
 Viewed: 23 times
 Topic: Selling
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In Selling, galeatter writes:
  what do you use to label acro drawers. getting ready to start switching from
bins to the drawers. hopefully speed up picking orders

Currently, I print the labels on paper and tape them to my bins/drawers. Used
to use a thermal printer, but the climate control in awful in our storage building,
and it doesn't take long for the labels to lose their adhesive and fall off,
nor for the label to wear away from handling it so much.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 24, 2023 22:42
 Subject: Weekend Flash Sale up to 30% Off + More
 Viewed: 59 times
 Topic: Sales
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Time for a flash sale! This weekend take advantage of up to 30% off our already
low prices plus get FREE SHIPPING in the USA on orders of $75 or more and an
ADDITIONAL 5% OFF orders of $100 or more.
It's a great time to have fun shopping through our huge, diverse inventory
of new and used pieces and getting a good deal.
Thanks for checking us out!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 24, 2023 17:16
 Subject: Re: This makes all you sellers look bad
 Viewed: 60 times
 Topic: Feedback
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In Feedback, SteveTG writes:
  Why are there so many sellers with so much product and driving up prices insanely?
I genuinely would like to know if there's any good reason for it.

Just look through some of the listings for various parts (ie: road plates, chain
links, string with studs, tiles) ordered from most quantity to least, there are
quite a few sellers with an obnoxious amount of parts, and charging far more
per piece than a sane person would dare pay; Especially knowing it'd be cheaper
to order freshly fabricated parts, and sometimes entire sets, directly from lego.
Keep in mind handling fees, taxes/tariffs, and shipping all add to that nonsense,
so it will be hard to justify paying exponentially more for something people
get no guarantees about.

I would say that those stores shouldn't even be allowed to post any listings,
but I'm not the website manager. So if scalping and price gouging/fixing
are going to be a thing on this site, everyone and everything having anything
to do with it, or even references this site, is entirely worthless to me,
and likely others. Everyone else can enjoy the satisfaction that they've
got less sense than dollars.

Not the feedback people were looking for, was it?

Prices have been going down as of late, not up.

Of course sellers with higher quantities are usually going to have higher prices.
Most people will pay a few cents per piece more to get everything at one place
than pay shipping for 5 different orders. Just normal business.

No, never ever restrict listings simply because they're priced too high or
too low. This is a free marketplace, and should stay one. Don't like the
prices, then don't buy the items.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 24, 2023 17:10
 Subject: Re: This makes all you sellers look bad
 Viewed: 74 times
 Topic: Feedback
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In Feedback, yorbrick writes:
  Anyone can list their items for sale at any price they like. It doesn't mean
they will sell for that price.

It is better to have a free market than for a company to try to control the market
through price fixing by forcing sellers to set allowed prices.

+100
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 24, 2023 06:25
 Subject: Re: Collectible Minifigures
 Viewed: 35 times
 Topic: LEGO products
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In LEGO products, Nubs_Select writes:
  In LEGO products, tons_of_bricks writes:
  In LEGO products, Nubs_Select writes:
  In LEGO products, Brandish_Jaye writes:
  
  
open them and either part them out or list them as new complete instead of new
sealed

Do they need the original bag to be new complete? Or would it be new incomplete?
I've seen it listed either way on here but want to do it right. I currently
have mine listed as new incomplete because they don't have the foil bag but
have all the pieces and paperwork.

pretty sure if you don't include the foil bag or the leaflet it has to be
listed as incomplete

Are you sure? I never list them with the foil bag and have never had an issue.
Can't you do the same with any other set. If you have all the piece, with
instructions, but no box, you can list it as complete, right? I don't usually
sell sets, so I could be wrong.

https://www.bricklink.com/help.asp?helpID=102

Thanks! They should seriously consider changing that, as I'm sure the majority
of used sets no longer have their instructions and even more so without their
box. It forces sellers with complete sets to mix their listings in with the incomplete
ones.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 23, 2023 21:48
 Subject: Re: Collectible Minifigures
 Viewed: 40 times
 Topic: LEGO products
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In LEGO products, Nubs_Select writes:
  In LEGO products, Brandish_Jaye writes:
  
  
open them and either part them out or list them as new complete instead of new
sealed

Do they need the original bag to be new complete? Or would it be new incomplete?
I've seen it listed either way on here but want to do it right. I currently
have mine listed as new incomplete because they don't have the foil bag but
have all the pieces and paperwork.

pretty sure if you don't include the foil bag or the leaflet it has to be
listed as incomplete

Are you sure? I never list them with the foil bag and have never had an issue.
Can't you do the same with any other set. If you have all the piece, with
instructions, but no box, you can list it as complete, right? I don't usually
sell sets, so I could be wrong.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 20, 2023 09:19
 Subject: Re: Should I be skeptical of new member buyers?
 Viewed: 31 times
 Topic: General
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In General, yorbrick writes:
  In General, tons_of_bricks writes:
  In General, yorbrick writes:
  In General, Gleaming writes:
  In General, jgrossman1025 writes:
  In General, OZTIM writes:
  I was wondering if any of you have ever had an issue with new member buyers trying
to scam you or anything like that. I haven’t had a problem with them so far
but there seem to be a lot of new members buying from my store. I don’t think
there’s any reason to worry but it’s also interesting that bricklink tells you
they’re new members if there hasn’t been a problem in the past.

New buyers often order and never pay, but other than that i've had no scammers,
so I would let them order from you.

Thanks, Noah

I’ve had that happen before it’s annoying but not worth banning a whole group,
thanks

You can't ban them anyway.

Well, you therotically could by enabling the option requiring new users to use
IC then having no IC options. Horrible and terrible idea, but I have had that
option enabled before and had new users complain they couldn't check out
because they were trying to order something that didn't work with any of
my IC options.

Wouldn't it default to invoice only but still allow the order to be placed,
or are you suggesting removing that option (for all buyers) too?

Nope. If you have the option enabled that new users MUST use IC, it will never
give them the option for anything else. That's why I disabled that option;
I'd get new users wishing to purchase a newer item missing a weight, and
they couldn't go through IC because of it, but because of the enabled option,
they couldn't choose the Invoice Method either. So they'd get an error
along the lines of "this seller does not have any available shipping methods
for you.

  
And wouldn't it also stop established buyers using IC too and so possibly
put those buyers off.

Yep, that's one reason why it's a terrible idea.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 20, 2023 08:35
 Subject: Re: Should I be skeptical of new member buyers?
 Viewed: 36 times
 Topic: General
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In General, yorbrick writes:
  In General, Gleaming writes:
  In General, jgrossman1025 writes:
  In General, OZTIM writes:
  I was wondering if any of you have ever had an issue with new member buyers trying
to scam you or anything like that. I haven’t had a problem with them so far
but there seem to be a lot of new members buying from my store. I don’t think
there’s any reason to worry but it’s also interesting that bricklink tells you
they’re new members if there hasn’t been a problem in the past.

New buyers often order and never pay, but other than that i've had no scammers,
so I would let them order from you.

Thanks, Noah

I’ve had that happen before it’s annoying but not worth banning a whole group,
thanks

You can't ban them anyway.

Well, you therotically could by enabling the option requiring new users to use
IC then having no IC options. Horrible and terrible idea, but I have had that
option enabled before and had new users complain they couldn't check out
because they were trying to order something that didn't work with any of
my IC options.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 17, 2023 13:04
 Subject: What are you looking for in display cases?
 Viewed: 96 times
 Topic: General
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Hello, all! Just looking for some input here. A little while back I built this
minifigure display case for myself using some scrap wood lying around. I shared
it around and people were quite impressed, so now I've been considering possibly
making professional looking ones and attempting to sell them. But I'm wondering
what those in the Lego community like when purchasing cases.

How many minifigures would you want a case to hold?

Mine has LED lights which work really well to light up the minifigures. Looking
online, I couldn't really find any cases that have lights. Is that something
you'd want/pay a little extra for?

I assume people prefer cases that can hang on the wall and have doors to protect
from dust.

So what are your favorite cases and why?

There's no wrong answers; like I said, just looking for some input before
I attempt something like this.

Happy building!
 


 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 15, 2023 08:12
 Subject: Spring Sale on Decorated and Almost Eveything
 Viewed: 48 times
 Topic: Sales
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Our Spring Sale begins now! We are taking 20% off almost all decorated pieces.
In addition, you will find 5-20% off many other pieces and minifigures as well.

On top of these great savings on our already LOW PRICES, be sure to take advantage
of FREE SHIPPING on USA orders of $75 or more and an ADDITIONAL 5% OFF all orders
of $100 or more!

It's a great time to save a lot! Thanks for checking us out and have a wonderful
Spring!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 7, 2023 16:53
 Subject: Re: Padding numbers
 Viewed: 43 times
 Topic: Feedback
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In Feedback, rab1234 writes:
  I can’t think of a reason someone would fake orders. They’d still be paying PayPal
and bricklink fees. Is there something I’m missing about any benefit that would
be worth the cost?


In Feedback, Yellow.Brick writes:
  Does anyone on the admin team have the keys to look up details on a few orders?
Like, what was purchased, the shipping and receiving addresses, and if those
parts were added back to the store?

There is a store I've been monitoring and the feedbacks given and left have
my spidey senses tingling.

Placing then cancelling the order would prevent fees but still allow feedback
to be given, so someone could be doing that to give themselves fake positive
feedback.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 7, 2023 08:04
 Subject: Re: 30651 Quidditch Practice release
 Viewed: 31 times
 Topic: New Sets
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In New Sets, zzed writes:
  In New Sets, Stuart9 writes:
  
 
Set No: 30651  Name: Quidditch Practice polybag
* 
30651-1 (Inv) Quidditch Practice polybag
51 Parts, 1 Minifigure, 2023
Sets: Harry Potter: Mini



In New Sets, zzed writes:
  My apology for the long url. I've always wondered how people in this forum
post the tiny clickable links to catalog items.

So tell me how you did that? LOL

reply to comment and look how it's written: [ s = 30651 ] (remove spaces
to get same result as Stuart9. 's' for sets, 'p' for parts, 'm'
for minifigures, etc. Or just press the "add macro" button, as that is
quite easy to use.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 3, 2023 14:21
 Subject: Re: Order #21477966 not shipped
 Viewed: 33 times
 Topic: Help
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In Help, bettebarnes writes:
  I ordered from MichUsedBricks (1532 some mini-figures parts 02/25/2023 and paid.
Those items still have not shipped and I have sent a message and still no response.
What do I do from here?
Bette Barnes

When did you send the message? Their terms do state they can take up to a week
to ship orders, and since you ordered last Saturday, that technically still gives
them one day.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Mar 3, 2023 14:15
 Subject: Re: A way to give a coupon to new BL user
 Viewed: 25 times
 Topic: Suggestions
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In Suggestions, Brickwilbo writes:
  In Suggestions, Hal8472 writes:
  I am out a lot talking to people about what a great platform Bricklink is and
discover many have not heard of it!
.
I mention my store but have nothing to entice them to the next step of checking
it out.
What I would really like is a way to promote new users coming to Bricklink and
my store. Something like a 5% coupon at my store when someone signs up.
I can't give them a coupon now until they sign up, but that brings in a lot
of work for people. They have to sign up and message me with their user name,
and wait for me to get back to them with the coupon. Not as fun as checking
out my store and placing an order right away.
.
The coupon should have some controls. Thinking fixed time, probably 120 days
from when I create it. That way I can keep it fresh. And I would like it one
time use per person. After they place an order I can give them discounts through
existing system.
.
New users are fundamental to Bricklink. This also helps everyone else because
after they are here they will find all the wonderful other stores out there (yours).

.
Andrew

Mass couponing was disabled years ago.
You can send new members a coupon manually.

I can understand that to protect from coupon spamming, but I think coupon codes
would be a great replacement for it. It's a shame bricklink doesn't have
such a feature.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Feb 24, 2023 08:45
 Subject: So why is this an animal part?
 Viewed: 139 times
 Topic: Catalog Requests
 For:Catalog Associate
 Status:Completed
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Part No: 19734  Name: Body Pixelated with Cube Feet, Minecraft Creeper
* 
19734 Body Pixelated with Cube Feet, Minecraft Creeper
Parts: Minifigure, Body Part {Green}

It's only found on minifigures, so why isn't it a minifigure, body part.
I find it quite silly that if you have the whole creeper, it's a minifigure,
but if you just have the body, it's an animal...
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Feb 20, 2023 14:16
 Subject: Re: Lying store owner!
 Viewed: 82 times
 Topic: Help
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The 17th was a Friday, so if something happened to unexpectedly go wrong, then
the next possible business day to ship wouldn't be until tomorrow (yes, Saturday
could've worked but no everyone works on Saturday). So I wouldn't get
too hasty, though they should have notified you of any delay. This is why when
we get asked when an order will be shipped, we respond with "it should
ship by x date", not "it will". Because inevitably, whenever I say
it will, something happens and it doesn't get shipped until the next day.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Feb 13, 2023 09:25
 Subject: Sale on most pieces, Extra 5% off $100+
 Viewed: 28 times
 Topic: Sales
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We hope you will check out our sale on most pieces and minifigures.
On top of these sale prices you can also get FREE SHIPPING AND HANDLING in the
USA on orders of $75+ and an additional 5% off orders of $100+.

Thanks for checking out our store! Happy shopping and happy building!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 27, 2023 08:15
 Subject: Re: Tell Me: What Do Sellers Want Most?
 Viewed: 54 times
 Topic: General
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In General, RecycledBrick writes:
  An inventory tracking log. Anytime, anything in your inventory is added, deleted,
or changed it is logged. That way we can see what is happening to our inventory
and we can put to rest the debate whose fault the inventory variances are.

Picture is from that other site. If they can do it, Bricklink should be able
to.

YES YES! The log from the other site is so helpful to narrow down discrepancies
and mistakes.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 26, 2023 14:22
 Subject: Re: Feedback not released
 Viewed: 50 times
 Topic: Feedback
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In Feedback, qwertyboy writes:
  In Feedback, tons_of_bricks writes:
  Your main goal as a seller should be to satisfy your customers

This got X-rated pretty quick. Keep things decent people.

Niek.

In all honesty, that meaning did not cross my mind at all when I wrote that.
It wasn't until contemplating what your comment meant for about 30 seconds
before I started to realize what you were insinuating. Perhaps don't point
out ways text can be twisted and things will stay decent...
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 26, 2023 08:26
 Subject: Re: Feedback not released
 Viewed: 54 times
 Topic: Feedback
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Out of 82 orders, you have 57 that left positive feedback. That's 71%, an
incredibly high rate (ours is at 58%). How about you focus on those who have
left feedback rather than those who haven't. Your main goal as a seller should
be to satisfy your customers, not see how high of a score you can get on the
feedback counter. You assume that if that other 29% left feedback, they'd
all be positive, but its quite possible that some of those customers would give
neutral or even negative, but didn't because they didn't want to risk
escalating anything. Sometimes no news is good news.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 26, 2023 08:21
 Subject: Re: Feedback not released
 Viewed: 35 times
 Topic: Feedback
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In Feedback, peregrinator writes:
  In Feedback, paolocolombo writes:
  Hi
It happens to me more and more often that buyers do not release feedback.
This is unpleasant, especially for sales with low amounts that involve a lot
of work.
You can think of a kind of sanction: if you don't release feedback within
30 days, automatically, that buyer will have neutral feedback with the motivation
"he hasn't released feedback" (it's just an example).
Paolo

As a buyer I don't leave feedback until the seller does. Have you left feedback
for all of the orders you've received?

I don't agree with the "I don't leave feedback until the other party
does" mentality. If everyone acted that way, no feedback would ever be left.
As a seller, if the buyer pays and doesn't cause trouble, they get a feedback
from me. As a buyer, if the seller ships the order out in a reasonable time and
everything is accounted for, they get a feedback from me. Whether the other party
leaves any for me is entirely up to them and I don't apply that to the equation
at all.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 9, 2023 08:31
 Subject: Re: Category "Minifig, Head" too many entries!
 Viewed: 29 times
 Topic: Catalog
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In Catalog, jennnifer writes:
  In Catalog, ghyde writes:
  I have to browse through the categories sometimes, and the category in Parts,
Minifig Head, has 74 pages of minifigs to go through! A lot of these minifigs
are not sorted, and appear by default by date listed in the catalog or by number.

I therefore suggest that the category "Minifig, Head" be subdivided further
into categories, rough suggestion as follows:

Standard male minifig heads. If it properly identifies as a male minifig head,
it should go here.

Standard female minifig heads. Same as above, except if there are female features
included.

Standard minifig head, undetermined type. If it doesn't fit into either of
the above and is not a masked or theme specific head, it goes here.

Minifig heads with a mask on or designed to be worn with a helmet through which
printed features, such as eyes, show through

Minifig heads specific to a licensed theme, such as Star Wars.

These are just some broad categories to hopefully narrow down the number of pages
one has to go browsing through looking at random minifig heads. More may be needed,
anyone have suggestions or comments to the above?

There may be other categories that could benefit from subdivision or reorganization.

Cheers ...

ghyde

Trust me, dividing categories by attributes like this would cause all sorts of
trouble.

There are advanced search tools to help you with this.

First, always start at the Color Guide and then choose the Minfigure, Head category.

Refine your search by Hollow Stud or Blocked Open Stud

Then work on the big, obvious characteristics: Dual Sided, Alien, Glasses

Don't forget you can use - to exclude items as well. -beard, -female etc.

Sort by Date especially if you have a sense of how old your part may be.

Good luck!
Jen

Yep, this. It's not that hard to find what you're looking for once you
get used to using key words to narrow down results.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 9, 2023 08:20
 Subject: Re: Custom display case.
 Viewed: 42 times
 Topic: My Own Creation
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Thanks everyone!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 8, 2023 14:00
 Subject: Custom display case.
 Viewed: 134 times
 Topic: My Own Creation
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Built this crude display case last week using some scrap wood we had. Can't
post a video, but it uses a Mindstorm EV3 with motor to rotate the pedestals.
If I make another, I'm going to compact the wiring and motor so it doesn't
need as big of a base, make the ceiling a little higher, put a little more distance
between the walls and end stands, and perhaps put some sort of sliding door to
keep dust out. But I'm pretty happy with this one for the moment.
 


 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 7, 2023 08:22
 Subject: Re: Positive Experience - Something Uplifting
 Viewed: 47 times
 Topic: General
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Just happened over the last couple of days. A customer contacted us saying an
astronaut minifigure was missing from their order. We couldn't find it here.
Was about to refund them when a second customer contacted us saying they got
an astronaut in their order they didn't purchase. Somehow the fig decided
to stowaway in the wrong order. Both people were extremely helpful and patient.
The second customer was more than willing to send the figure directly to the
first, for which we paid for the shipping cost.

All in all, what rightfully could've been a messy and costly mistake on our
side was quickly resolved due to the great character and patience of both customers.



And then something that has happened several times over the years is the above-and-beyond
honesty of some customers. For every 50 quantity of a used lot that someone purchases,
we include an extra of that piece incase a damaged or f'lego gets by us.
So if someone orders 100 red studs, they'll get 102. And we'll get those
great customers that contact us saying they got an extra pin or two and wanting
to know how they can pay for them. Of course we tell them they're theirs
to keep, but it's always good to know that most customers out there still
have honesty.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 6, 2023 10:10
 Subject: Re: ‘My Remarks’ in inventory.
 Viewed: 33 times
 Topic: Suggestions
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In Suggestions, ianhil writes:
  It seems to me that this function/information disappears when an item is sold.
This is not good, as I have painstakingly used this field to locate where sets
(and larger parts) are stored. Living in a small property I have to squirrel
away all my sets in various locations round the house and I am sure there are
other sellers who do this. It is impossible to remember where everything is
put and at the moment I have a notebook for reference. But if the ‘My Remarks’
was carried through to the list of items sold, for the sellers information only,
my notebook could be dispensed with! How about it?

They do. Just make sure you enable remarks as visible as zorbanj pointed out.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 6, 2023 08:16
 Subject: Re: Seller - Postages adjustment after payment
 Viewed: 40 times
 Topic: Buying
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In Buying, Brick546 writes:
  I have recently made a purchase ( auto checkout ) and have made payment to the
seller. The seller has come back to me asking for an additional amount for postage
and has mentioned as this is a part of their t&c's. I paid $15 for Shipping.

In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)

Yes its only $10 more however to me auto shipping being turned on indicates that
the figure is the amount the seller will charge you.

Am I missing something? If they want to do this then have auto shipping turned
off. Any feedback would be appreciated.

IMO, he should eat the cost, though I don't know if he'll see it that
way. I can understand also his hesitancy to do so as it's a pretty high amount.
Any implemented IC methods should be final price.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Jan 1, 2023 22:01
 Subject: Re: Head condition for customer
 Viewed: 41 times
 Topic: General
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In General, iprice writes:
  In General, Lonely_Brick_OH writes:
  Here are the items.

Thank you

Seeing as some of them are attached, they are used...

Well, seeing as pics for condition aren't usually requested for new items,
then I'd assume the buyer already new they were used.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 28, 2022 09:44
 Subject: After Christmas Sale
 Viewed: 85 times
 Topic: Sales
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Up to 25% off our already low prices PLUS:

Additional 5% OFF orders of $100 or more.
FREE SHIPPING in USA on orders of $75 or more.
Huge selection with thousands of new and used pieces added daily.

It's a GREAT time to SAVE!

Happy shopping and Happy New Year!
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 28, 2022 07:58
 Subject: Re: Negative Feedback Left -Cancelled Order
 Viewed: 66 times
 Topic: Feedback
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In Feedback, Gingerela writes:
  I found my way to the feedback removal page. It seems like my situation isn't
one that qualifies for removal. Just read another thread that noted feedback
removals are no longer actively monitored like in the past. Now I worry that
my request has fallen into that dark hole where nothing happens and no one hears
back from.

I thought about contacting the buyer, but clearly someone with that kind of vengeful
attitude isn't going to be understanding in the slightest, especially after
I was so polite and helpful, even offering advice, during our exchange. The
buyer is new to BL so may not even be aware of how things work here. I'm
really not sure how to handle this situation but it is definitely frustrating.

I'd say ignore it and move on. Think from the buyer's perspective. They're
trying to get a set their son really wants, they find a store that sells it for
a good deal, places an order, then gets their order cancelled only because they're
new to the site. Gotta be quite frustrating and leaves a bad taste of bricklink
in their mouth.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 28, 2022 07:51
 Subject: Re: Negative Feedback Left -Cancelled Order
 Viewed: 71 times
 Topic: Feedback
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Go to store settings management seller protection. If you check that box,
new users must use instant checkout to place an order. Since you have no IC methods
setup for your store, new users won't be able to place orders to begin with.

I strongly suggest that you enable that option as cancelling placed orders isn't
a good business practice.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 21, 2022 13:43
 Subject: Re: Marked as shipped
 Viewed: 56 times
 Topic: Shipping
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In Shipping, ihave36paws writes:
  I try not to complain about things but I was wondering if it bothers anyone else
when Sellers send you a message with your tracking number and say that your order
has shipped, only to find our that it has not shipped but they have only printed
the shipping label.

You might have to go back several times to find out if it really shipped.

Just asking.

Big companies do it to. We send the "order has shipped" message with
tracking number right when we print the label. We have the order up, tracking
number right there, may as well give the information now rather than waiting
until after we go to the post office and try to make sure we mark only the orders
that we did ship as shipped and send them the correct tracking numbers. It's
usually only an hour or so anyway between printing label and bringing package
to post office.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 19, 2022 08:39
 Subject: Re: Who has free shipping in the USA
 Viewed: 52 times
 Topic: Buying
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In Buying, bluedragon1994 writes:
  Who has free shipping in USA ? Thanks

We do for $75 and up.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 16, 2022 07:57
 Subject: Re: NSS help
 Viewed: 39 times
 Topic: Help
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In Help, tons_of_bricks writes:
  So how does the NSS fully work? Buyer contacted us saying it had been two weeks
and he wanted his order shipped. We checked and we had shipped it out a couple
days after the order was placed, and the tracking showed it was delivered several
days earlier. We told him such and he responded with an NSS. We've asked
him 3 times to take it down and that if he verifies he didn't receive the
order, we'd refund him. No response. Yesterday marked the day he could cancel
the order and finish the NSS, and he hasn't done that either. I have a feeling
he's not going to do anything. So what happens in this case? Will the NSS
automatically drop?

Thanks everyone! We'll see what happens.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 15, 2022 14:19
 Subject: Re: Missing all my parts (10,000)
 Viewed: 45 times
 Topic: Help
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In Help, pollackd writes:
  Hi, I have not logged in since Sep 16th. At that time I had ~10,000 parts in
my inventory. I cannot find where my inventory of ~10,000 parts is being kept.

The interface looks different so perhaps I am not looking in the right place.

Also, I can't find the page where it shows all the things I can build
with my inventory, with %parts I have.


Did all of this go away in the last few months?

Thanks every \one!

You're looking for rebrickable, not bricklink.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Dec 15, 2022 12:52
 Subject: NSS help
 Viewed: 116 times
 Topic: Help
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So how does the NSS fully work? Buyer contacted us saying it had been two weeks
and he wanted his order shipped. We checked and we had shipped it out a couple
days after the order was placed, and the tracking showed it was delivered several
days earlier. We told him such and he responded with an NSS. We've asked
him 3 times to take it down and that if he verifies he didn't receive the
order, we'd refund him. No response. Yesterday marked the day he could cancel
the order and finish the NSS, and he hasn't done that either. I have a feeling
he's not going to do anything. So what happens in this case? Will the NSS
automatically drop?

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