Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | edeevo  | | Posted: | Jan 30, 2023 15:25 | | Subject: | “Instant Checkout Unavailable” Error Fix… | | Viewed: | 95 times | | Topic: | Help | |
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| If you are set up for Instant Checkout and have ever had a Buyer contact you
and let you know they were trying to buy something from your store, but they
were unable to checkout, and you were confused as to why…
This has happened to me before (and once again recently), so I figured it
was something to share (it pays to keep up n these sort of things when you are
adding a lot of inventory!)…
When using Instant Checkout, you need to make sure all the items in your store
inventory have the volume/weight required to allow for it to use your shipping
methods to calculate shipping costs... unfortunately, some of the items in the
catalog are missing volume/weight, and prevent Buyers from using your shipping
methods to purchase those items using Instant Checkout (the error reads something
along the lines of "no shipping methods available..."... so, unless
you add the appropriate information to your items, they may be unavailable for
Instant Checkout...
Because I just had a Buyer send me a message that they were unable to checkout
of my store the other day, I had to recheck my own inventory; and, sure enough,
one of items I recently added did not include information to allow for Instant
Checkout… so I fixed it, and the Buyer was able to purchase what they wanted
from me… That said, I felt it a good time to remind everyone using Instant Checkout
to verify all your items are set up to allow them to be bought this way, and
I created a simple step-by-step to verify all the items in your inventory are
set up to allow for Instant Checkout…
You can follow along with the image I created, and/or follow the steps below…
The simplest way to check if any items in your store inventory are missing information
that prevents them from being purchased via Instant Checkout is by:
1) Go to "My Store--Inventory"
2) Make sure the "Instant Checkout Unavailable" box is checked
3) Clicking on the “Go!” button to view those items (if any are listed, they
are missing information that would allow for Instant Checkout)
4) Add whatever information (volume or weight) is missing manually (as you can
see in the screenshots,
I added weight to the items in my inventory)...
5) Once you have added the appropriate information that was missing, click on
the “Submit Changes” button at the bottom of the list, and you should see them
all disappear—if any items remain, they are still missing information to allow
for Instant Checkout…
Years ago, it was quite a lesson in frustration in trying to find out why a few
Buyers couldn’t check out from my store (and those were the Buyers that actually
reached out and asked—there are likely others that couldn’t, and just decided
to stop trying!)… Once I figured it out though, I am continually reminding myself
after adding inventory to check again, so that I don’t have items in my inventory
that Buyers cannot actually purchase…
Hope this helps some Seller out there that was unaware of this little ‘feature’
of Bricklink & Instant Checkout…
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Jan 26, 2023 12:06 | | Subject: | Re: Is the perfect feedback streak finally over? | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, par016 writes:
| | I'm not positive it will stick yet, but I think my perfect feedback score
has ended. Buyer left feedback without contacting me about any issue. They
said in their feedback that their order of 14 pieces (8 lots) was missing 9 pieces.
Which seems crazy to me that I could miss that, but I've definitely made
mistakes before.
There are only two possibilities I can think of for how it happened (as I 100%
remember pulling that order):
1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.
2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.
Either way, I got a neutral which is essentially a negative for feedback score
on BrickLink. I've contacted the buyer 3 times over the last 4 days (2 through
BL and 1 directly through their email) apologizing for the mistake and offering
to fix it any way possible. I even unprompted sent them the entire order a second
time for free because I couldn't confirm exactly which pieces were missing
(even though I have a good guess based on how I normally pack). The new order
has already arrived and yet the buyer hasn't even responded to anything.
Well, I guess I'll just wait a little longer to see if they respond, but
I am not getting strong feelings that I'll get one. Just needed to get out
my frustrations to other sellers that understand. I work very hard to keep my
customers happy and feel like I go above and beyond to make up for the few mistakes
I make. Anyways thanks for reading.
-Pete
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I can recall receiving my first non-positive feedback years ago; while frustrating
at the time, it's easier to understand that some things (especially the reactions
of an individual) are simply out of our control... you do your best to fulfill
orders, going above and beyond when necessary, and know you did everything that
you could; then you move on... easier said than done, I know--I seemingly
get the same frustration with every subsequent non-positive... thank goodness
I've only had a few over the many years I've been here...
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Jan 19, 2023 14:34 | | Subject: | A Thank You for the (almost) Dark Pink Brick. | | Viewed: | 170 times | | Topic: | Announce | |
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| As I grow ever closer to having the Dark Pink Brick next to my feedback score,
I want to express my gratitude to the many, many great Buyers I have had over
the years; as well as all the amazing Sellers that I have purchased items from
over the years as well…!
To expand on that Thank You, I want to offer something I have numerous
times over the years in the form of a Custom Store Logo and/or ID Card Image
to whoever would like one… I have created hundreds of these logos over the years
(see examples below), and I have always loved the challenge of creating new ones.
To take advantage of this offer, all you need to do is send me a message through
Bricklink with a basic description of what you would like in a custom logo, and
I will get to work—simple as that. Alternatively, if you would like a
similar design to one of the examples below, just point that out in the message
(providing me with an idea of what you’d like gives me a good starting point
to creatively build upon; because if you don’t, you’ll simply get whatever I
create at the moment—which will tend to be whatever is currently on my mind).
Similarly to the times I have offered this before, I am not asking for anything
in return… while it is true that I have been provided with coupons and direct
payments via PayPal for my work on these logos, I want to be clear: that is not
required; it is definitely appreciated, but it is absolutely not required...
The only thing I ask for is a little patience. Because it has happened in previous
times I have done this, I will occasionally get flooded with requests all at
once, and can sometimes takes me a little more time to provide a few design choices
for each request; rest assured, that I will provide every request with one (I
can honestly say I have created logos for every single individual that has requested
one, which is why I have so many examples)…
Note: the examples below do not appear of great resolution quality; though that
is more the limitation of Bricklink for the size/format of allowable forum images;
the logos I will create for you will be much higher resolution.
Thank You again to those Buyers and Sellers I have worked with in the past, as
well as to those I will work with tomorrow (and beyond); here’s to a continued
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Dec 16, 2022 16:29 | | Subject: | Re: SIGNED OUT OF ACCOUNT AND CAN"T LOG BACK IN | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| In Technical Issues, jeffhau2 writes:
| | I'm hoping a member or Administrator will see this and be able to provide
some guidance.
System logged me off and I'm unable to log back in. I believe the issue is
that I had a six digit password but I see now that an eight digit password is
required.
It doesn't like my password now. I get the "ID or Password Mismatch!"
I've tried to do a password reset but an email does not get sent to make
this happen.
My user name is "jeffhau" (I created this new account to be able to post here).
My store name is THEREISNOSPOON.
I'm really at a loss here as I've sent messages to Help Desk with no
response. I've tried everything I can think of to get back in my account
but no success.
I'm guessing now that I have unfulfilled orders in my store not yet invoiced
so that's not good. BrickLink is a needed source of income for me as well
so obviously it's not good in that regard.
Hopefully someone out there can provide information that can remedy this problem.
Thanks for reading.
|
I had this issue last week; try closing out your browser (Safari, Chrome, Firefox,
Edge, etc.), then and restart it (make sure it clears the cookies)... you'll
have to log back in, but it should work; at least that worked for me when I had
the same issue a few times last week...
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Dec 12, 2022 17:09 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 84 times | | Topic: | General | |
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| In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
I know you have sent out twice as many orders as I have this year (based upon
your feedback this year); but I have closed my store for many weeks this year
due to health reasons, and my numbers from the previous years were closer to
yours... Regardless, I have a large inventory as well, and I am able to get most
(if not all) orders out the same day (or at worst, the day after) payment has
been made... and because I do everything by myself (while still working a day
job not associated with LEGO in any way), I can confirm that it is doable (though
I understand that I may be the anomaly there)...
What I'm getting at is that there's no reason you need to prioritize
shipping orders, if they all are...
That said, there are always the (for lack of better words) 'difficult'
Buyers, who just cannot seem to *not* include you in every thought they have
about the order they placed (whatever the reason); and I have always found it
critical to engage those Buyers in honest, meaningful communication if you want
them to have a positive experience, regardless of the potential delays... for
a recent example about holiday delays, I had a Buyer inquire about where there
package was (and I sensed some frustration in the tone of their message, which
was understandable), and because the local USPS Sorting Facility in Los Angeles
isn't the best at scanning all packages leaving the area, I have a semi-written
message ready to tailor and send to anyone who happens to ask about these sort
of 'delays':
Thank you for your message (& for your order!)! It looks like the holiday shipping
delays have started, unfortunately; I did ship your order on the 28th, and it
looks like the USPS finally updated the tracking as showing in *city*, *State*
as of 6:09pm today (The Los Angeles USPS sorting facility isn't always the
best at scanning packages before leaving the area; but once the destination facility
receives a package, the tracking gets updated all along the stops... because
this is happening at the start of the holiday season though, delays should be
expected, unfortunately). Hopefully, you will receive your order soon, and be
happy with it!
Thank you again for your message (and for your order!); and let me know if you
have any more questions.
Life is Good.
~Ed.
The Buyer ultimately received their order a few days later, after a slight delay;
and were very happy, not only with their order, but they largely thanked me for
the communication, as they had been fretting over receiving it for a specific
purpose, and were relieved when I had communicated that I had at least shipped
it...
That said, I have had other experiences with Buyers over the years that didn't
resolve so neatly; so it will sometimes come down to the individual, and how
to work with them in those situations (I'd love to share different situations,
but I feel I've rambled on long enough here); ultimately, I have found
that open and honest communication is the most critical in being able to resolve
anything in these situations... I would say there's nothing worse than a
non-responsive Seller, but I have experienced the occasional overtly antagonistic
Seller before, and those are much, much worse in my opinion. So I encourage
you to simply respond to your Buyer accordingly.
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Nov 30, 2022 15:31 | | Subject: | Re: Would you complain about the condition? | | Viewed: | 42 times | | Topic: | Buying | |
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| In Buying, ryanaitch writes:
| | I know these are old and Used, but they didn't even have "playwear" or any
notes at all when I purchased them. Should I just expect this level of damage
on older parts? Or ask for a partial refund?
Ryan
|
Question: "Should I just expect this level of damage on older parts?"
Answer: Absolutely not!
I would not list parts in that condition in my store; unless they were very rare
(and with those items, I would provide a detailed and highlighted description
within the listing)...
If I had somehow missed the damage and sent used items in that condition, I would
expect my Buyer to be a bit upset, and they would deserve a refund.
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Nov 11, 2022 20:18 | | Subject: | Re: Very odd | | Viewed: | 38 times | | Topic: | General | |
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| In General, Lonely_Brick_OH writes:
| | Anyone else have a steep drop in sales?
Nothing in 7 days.
Not a record but very unusual when uploading new product during the week.
Usually have 1-2 sales every couple of days but nothing in over a week.
Thanks.
Took the time off and put it to good use sorting material.
|
Sales have been typically slow this time of year, but I've had quite a jump
in sales over the last 5 days (maybe since my store was closed from the 4th to
the 6th?)...
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Nov 4, 2022 16:46 | | Subject: | Re: Can't find part in BL catalog | | Viewed: | 31 times | | Topic: | Searching | |
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| In Searching, richspin writes:
| | Set 41336 Emma's Art Cafe has a sticker set. According to the instructions,
sticker #9 is applied to a medium azure tile 2x4. I'd like to add this part
to my inventory but don't see it anywhere in the BL catalog. Is this a BL
problem or my problem. Does anyone know the catalog number for this piece? Thanks
for the help.
|
It just means that particular item hasn't been added to the catalog yet as
a part or a part of the set inventory (happens with a lot of stickered parts)...
so you can either add it to the catalog yourself, or you could reach out to one
of the great catalog administrators for help:
https://www.bricklink.com/v3/member/community_experts.page
I have a bunch of stickered parts set aside to add to the catalog (whenever I
can find the time to do so)...
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Oct 27, 2022 16:05 | | Subject: | Re: PayPal reinstated their $2500 fine. | | Viewed: | 47 times | | Topic: | Payment Methods | |
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| In Payment Methods, chetzler writes:
| | In Payment Methods, peregrinator writes:
| | In Payment Methods, chetzler writes:
| | Regardless, how is PayPal going to collect any supposed penalties? I routinely
transfer money to my bank; there is rarely much more than a hundred dollares
in my PayPal accout. To paraphrase a possibly apocryphal statement, they made
their decision, let them enforce it! It seems the worst they could do is terminate
your account.
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They will debit your bank account - I believe that's in the terms
|
Hmm, I’ll have to look into that, seems legally tenuous. I would report as fraud
any attempts by PayPal to collect fines from my bank account. Enough fraud claims
directed their way might cause them to reconsider their terms.
|
It is legally dubious...
Personally, I'm not worried about this at all... I cannot speak for the
world, but in the USA, businesses (such as PayPal) cannot debit your personal
or business bank account legally without your consent (whether it's in their
terms and conditions agreement or not); and in some states (ex: California) there
are additional consumer protection rights that actually prohibit a company from
debiting your account over a certain amount without your explicit written consent
(and terms and conditions agreements on PayPal do not imply consent, no matter
how much their legal folks would want it to)...
I'm guessing this new language is in response to some recent legal issues
with actual illegal transactions being done through PayPal (think money laundering,
firearms purchases, etc.) that PayPal has had to address with government entities
(they've been fined for them numerous times in the past... just Google "PayPal
fined for illegal payments", and you'll see plenty).
So I'm guessing PayPal added this language to their terms to try to somewhat
'shield' themselves from another of these sorts of incidents that will
occur on their platform going forward (i.e. a sort of "legal" loophole PayPal
can point to in that clause and claim ignorance to the illegal transactions because
users agreed not to do it (lol); all in the hopes of lessening the fines going
forward); regardless, the language is extremely sloppy and woefully lacking specifics
(though I'd wager it was vague and non-specific for a reason; that vagueness
likely gives PayPal some wiggle room in those fine cases for illegal activities
on their platform; or maybe if they "fine" the wrong person $2500, and PayPal
is challenged or sued, they can point back to that clause in the terms and attempt
to justify that they "had cause to suspect" as they slowly walk away )...
FYI: If PayPal even attempted to debit your actual bank account, (as already
mentioned) you simply need to report the transaction as fraud, and let your bank
deny it, and see if PayPal decides to actually pursue it legally (I'd love
to see PayPal attempt to legally wrangle with any big bank's legal department...
lol... I think even they know nothing good could come of it)... the best PayPal
can do is send your account to a debt collector to "collect" the $2500 for misinformation/whatever
(which opens them to a host of other issues; not least of all the bad press it
would bring... which is something PayPal actively tries to avoid).
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Oct 25, 2022 18:02 | | Subject: | Re: New Store - Advice Appreciated | | Viewed: | 36 times | | Topic: | Selling | |
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| In Selling, BigBucket writes:
| | Hey All!
I just opened a store for the first time. I am super new to this so if anyone
has time to take a look and give helpful feedback I would really appreciate it!
Its mostly minifigs now but I have more inventory to update.
Of course if you see something you like I'd be thrilled with an order but
even getting some eyes on the store and feedback would be great!
Thank you!
Link to store: https://store.bricklink.com/BigBucket#/shop
|
You could use a store logo... so here you go.
Life is Good.
~Ed.
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