Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | psusaxman2000  | | Posted: | Jul 18, 2022 08:25 | | Subject: | Re: How quickly should sellers resolve problems? | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, alexwilcox writes:
| | In Problem Order, Papanours writes:
| | Hello,
I currently have two orders with problems and I'd like to know how much time
on average a seller should be given to 1) answer and acknowledge a complaint
and 2) solve the problem.
Problem 1) fake Lego received (a good copy so seller didn't notice). I immediately
notified the seller and he quickly offered a full refund which I quickly accepted.
2 days later and still no refund.
Problem 2) new minifig delivered with clear blemish on torso (more than a simple
scratch).
I immdeiately sent a message through Bricklink and photos by email. 2 says later
and no reply.
I know this is subjective, but given how serious the problems are (fake Lego
& flawed "new" item) I think it is only reasonable that a seller should act quickly.
However, I am not a seller so I don't know how much work running a store
can be.
How long should I wait before taking the next step (NSS? or Paypal complaint?).
How long should I wait before sending a reminder?
thanks in advance
NT
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Most sellers run their stores part time and have other 'proper' jobs
- obviously some of the larger stores do this full time so really depends on
the seller.
Personally I try and reply as quickly as possible - generally the same/next day.
But it really would depend on the sellers situation.
I think you need to allow a maximum of 7 days for them to reply, maybe a reminder
after 3 or 4 days if no replies.
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Additionally keep in mind that it was the weekend and some people don't manage
and opperate on the weekend either. I would say 5-7 days before I send another
reminder/message.
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| Author: | psusaxman2000 | | Posted: | Jul 17, 2022 13:18 | | Subject: | Re: Online Inventory Checklist w/o DL | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, BaronBlackbird writes:
| | Howdy,
Maybe there is a place right here on BL, but maybe not...
What I'm looking for is a way to do a checklist of a set's inventory
without printing our i.e. wasting paper.
I'd like to be able to count the parts I have & then make a mark/check of
some sort & then move on to the next piece to see if I have all the pieces.
Thanks!
|
The easiest way that I've found is to create a wanted list from the set.
If you go to the set page, under "my wanted list" click "part out". Here you
can create a new wanted list specific to the set and you can use the check boxes
and other features to track your set progress. In the end, you'll also have
the wanted list ready for all the parts that you need to purchase.
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| Author: | psusaxman2000 | | Posted: | Jul 17, 2022 11:53 | | Subject: | Inventory Change Request for Set 21331-1 | | Viewed: | 20 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
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| Please make changes to the following inventory:
* Add 1 Part 29119pb012 Black Wedge 2 x 1 x 2/3 Right with White Oval Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 29120pb012 Black Wedge 2 x 1 x 2/3 Left with White Oval Pattern (Sticker) - Set 21331 (Counterpart)
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| Author: | psusaxman2000 | | Posted: | Jul 17, 2022 10:56 | | Subject: | Inventory Change Request for Set 21331-1 | | Viewed: | 27 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
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| Please make changes to the following inventory:
* Add 1 Part 2454pb210L Reddish Brown Brick 1 x 2 x 5 with Dark Orange and Reddish Brown Checkered Pattern on 3 Sides Model Left Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 2454pb210R Reddish Brown Brick 1 x 2 x 5 with Dark Orange and Reddish Brown Checkered Pattern on 3 Sides Model Right Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 24309pb032L Light Bluish Gray Slope, Curved 3 x 2 with Black and Yellow Danger Stripes Arrow Pattern Model Left Side (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 24309pb032R Light Bluish Gray Slope, Curved 3 x 2 with Black and Yellow Danger Stripes Arrow Pattern Model Right Side (Sticker) - Set 21331 (Counterpart)
* Add 2 Part 24309pb033 Light Bluish Gray Slope, Curved 3 x 2 with Black Grille Plate with Rivets Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 3660pb027L Dark Orange Slope, Inverted 45 2 x 2 with Flat Bottom Pin with Dark Orange and Reddish Brown Checkered Pattern on Both Sides Model Left Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 3660pb027R Dark Orange Slope, Inverted 45 2 x 2 with Flat Bottom Pin with Dark Orange and Reddish Brown Checkered Pattern on Both Sides Model Right Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 4162pb257 Black Tile 1 x 8 with '1 281020 VIV', '2 76642 LCK', and '3 1991 SAM' Score Leaderboard Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 3068bpb1940 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Blue and White Circle in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Shield Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1939 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Circle in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Super Ring Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1941 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Red Shoe in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Power Sneakers Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1938 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Sonic the Hedgehog Head on White Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog One-Up Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1942 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Stars in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Invincible Video Monitor) (Counterpart)
* Add 1 Part 87079pb1078 Black Tile 2 x 4 with Pixelated Sonic the Hedgehog Head and Yellow 'SONIC x 3' Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 14769pb500 Dark Azure Tile, Round 2 x 2 with Bottom Stud Holder with White Eyes and Mandibles Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Moto Bug Face) (Counterpart)
* Add 1 Part 14769pb499 Dark Azure Tile, Round 2 x 2 with Bottom Stud Holder with White Eyes and Mandibles, Blue Angry Eyelids Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Moto Bug Face) (Counterpart)
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| Author: | psusaxman2000 | | Posted: | Jul 15, 2022 09:37 | | Subject: | Re: Ninjago torso identification | | Viewed: | 27 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, cycbuild writes:
| | In Catalog Identification, ZwarteMagica writes:
| | Thank you for your reply! This is it.
Any feedback on how you did find this torso?
Christian (the reply above) seems to have the same problem we are facing.
In Catalog Identification, cycbuild writes:
|
No prob! I searched for "Ghost Ninja" and I found it under another subtheme
|
Additionally, you can use the "color guide" to search as well. Here it is broken
down by color and then you can use the category "Minifigure, Torso Assembly,
Decor.".
https://www.bricklink.com/catalogColors.asp?utm_content=subnav
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| Author: | psusaxman2000 | | Posted: | Jul 12, 2022 11:46 | | Subject: | Motorizing New Loop Coaster | | Viewed: | 79 times | | Topic: | General | |
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| I'm new to the process of motorizing anything and don't have any of these
types of parts so I'm looking for some incite. With the new Loop Coaster
, there is the opportunity to motorize the lift mechanism so that
it can run continuously. Per the set recommendations, they suggest to use
and . Would it also be possible to use the older parts
and ? I don't know if these are powerful enough or not.
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| Author: | psusaxman2000 | | Posted: | Jul 10, 2022 13:31 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 53 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession ) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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As a seller, I follow a similar process although I don't have the instant
urge to drive to the post office to drop them off. When I have an order come
in, I feel like I have to pull it right away. I don't get a lot of orders
either, so it tends to give me a few minute break from my full time job so maybe
that's the real motivation. Either way, I almost always ship the next day
via my mail box to my mail carrier. They scan packages on pickup and I know
they are in the system within the next hour or two. However, I still mark them
as shipped as soon as I see the mail go. I then flip the order to shipped, post
my feedback and send a drive through as well.
As a buyer, when I see a "shipped" for me it just means that it's left the
sellers hands. That could mean a drop box, at the desk or mail carrier like
I do. I don't think that it is dishonest or premature in any way, but this
also could be the way of the US postal system as well.
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| Author: | psusaxman2000 | | Posted: | Jul 8, 2022 15:54 | | Subject: | Re: Does anyone have these parts? | | Viewed: | 77 times | | Topic: | Help | |
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| In Help, ImperialFleet writes:
| | Hello,
Does anyone have a large (more than 5) quantity of old yellow Han Solo's
head BOS? Ill pay $5 a head. We can negotiate on the price if needed. Thanks!!!
Aaron`s Bricks
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https://www.bricklink.com/v2/catalog/catalogitem.page?P=3626bps5#T=P&C=3
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| Author: | psusaxman2000 | | Posted: | Jul 6, 2022 08:28 | | Subject: | Re: PayPal Onsite and PayPal address | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, TakeAbricK writes:
| | I really thought when buyers use PayPal Onsite, the Bricklink address was copied
to PayPal. But now I have my first difference.
Was I wrong all this time, was it changed or is this a technical error?
Luckily I checked this one, for I really want to ship to the PayPal address only.
Diana
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As far as I know, they are not the same. Paypal has it's on address information
that you fill in when you create an account there, similar to BL. You'll
need to "confirm" that they BL address is the Paypal address in order to get
the assurance.
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| Author: | psusaxman2000 | | Posted: | Jul 5, 2022 11:13 | | Subject: | Re: Bricklink sending eronate oss total | | Viewed: | 76 times | | Topic: | Taxes | |
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| In Taxes, WhiteStallions2 writes:
| | Today i've got an email from brick that inform me my 2021 distance selling
sales exceeds 10k.
I.ve made an export of this period (01.07.2021 -01.07.2022) and i've noticed
that they took into total shipping cost, fees, taxes, local shippings, non Eu
shippings. and all canceled orders, they are all summed and for this cause i've
exceed the 10k.
For ex, the real selling to Eu customers is ~ 2000+ euro.
I've opened a support ticket but this is strange, they have 1 year to implement
it correctly.
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How does this work? You are a brand new user as of today, already have a feedback,
a store and 10k in sales? Looks like some accounts need to be merged.
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