BrickLink Discussion Forum

In Technical Issues, VaderJr316 writes:

In Technical Issues, wildchicken13 writes:

In Technical Issues, Nubs_Select writes:

Me casually writing this message on my phone 😎

I think we have a god among us

😂 I run my entire store on mobile! I used to use a laptop, but with the way
I’m constantly busy, it’s much easier, and it works just the same as it would
desktop!!

“When someone asks you if you’re a god, you say YES!” -Ghostbusters 😂

Do you use a phone or a tablet? I've heard of people using BrickLink on a
tablet before but when I try to use it on my phone I have to zoom in every time
I click something

Author:

wildchicken13

Posted:

Jun 13, 2022 00:52

Subject:

Re: New phone cant lgin

Viewed:

28 times

Topic:

In Technical Issues, Nubs_Select writes:

I’ve also managed to add items to my cart and checkout and pay on mobile 😁

Meanwhile as evidenced by all of the forum posts from newbies trying to figure
out how to use the site half of BrickLink users can't even figure out how
to use the desktop version of the site.

Author:

Nubs_Select

Posted:

Jun 13, 2022 00:45

Subject:

Re: New phone cant lgin

Viewed:

30 times

Topic:

I’ve also managed to add items to my cart and checkout and pay on mobile 😁

Author:

wildchicken13

Posted:

Jun 13, 2022 00:27

Subject:

Re: New phone cant lgin

Viewed:

29 times

Topic:

In Technical Issues, Nubs_Select writes:

Me casually writing this message on my phone 😎

I think we have a god among us

Author:

Nubs_Select

Posted:

Jun 13, 2022 00:15

Subject:

Re: New phone cant lgin

Viewed:

32 times

Topic:

Me casually writing this message on my phone 😎

Author:

wildchicken13

Posted:

Jun 12, 2022 22:57

Subject:

Re: New phone cant lgin

Viewed:

30 times

Topic:

In Technical Issues, 1001bricks writes:

In Technical Issues, Nai2 writes:

Changed my phone and i can't get into my account. Can't log in as i
experience a blue screen everytime i trybto go in n the screen freezes. Please
help

Use the previous phone?

Probably doesn't have access to it anymore if it was a trade-in

Seriously: BrickLink on a phone???

*Shudders* I would not wish such a thing on my worst enemy!

You hardly can use BrickLink without a desktop computer or a laptop.

Amen.

Author:

1001bricks

Posted:

Jun 12, 2022 22:43

Subject:

Re: New phone cant lgin

Viewed:

31 times

Topic:

In Technical Issues, Nai2 writes:

Changed my phone and i can't get into my account. Can't log in as i
experience a blue screen everytime i trybto go in n the screen freezes. Please
help

Use the previous phone?

Seriously: BrickLink on a phone???
You hardly can use BrickLink without a desktop computer or a laptop.

Author:

Nai2

Posted:

Jun 12, 2022 20:30

Subject:

New phone cant lgin

Viewed:

75 times

Topic:

Changed my phone and i can't get into my account. Can't log in as i
experience a blue screen everytime i trybto go in n the screen freezes. Please
help

Author:

LeeGo73

Posted:

Jun 9, 2022 09:36

Subject:

Re: Vastlopen pagina

Viewed:

17 times

Topic:

Ik heb dit probleem niet, misschien meer een probleem van je PC dan van Bricklink?

In Technical Issues, Joopm writes:

Bij het zoeken loopt de pagina vast zodra item 4163696 gezocht wordt.

Author:

Joopm

Posted:

Jun 9, 2022 09:20

Subject:

Vastlopen pagina

Viewed:

61 times

Topic:

Bij het zoeken loopt de pagina vast zodra item 4163696 gezocht wordt.

Author:

Stellar

Posted:

Jun 9, 2022 02:24

Subject:

Re: Part designer not working

Viewed:

17 times

Topic:

In Technical Issues, 1001bricks writes:

In Technical Issues, NclyNclyLucario writes:

He yall I kind of need some help here. I have been trying to get Part Designer
working but it doesn't. It pulls up an error and it says " Please specify
studio app folder" I have looked on previous forums nothing has worked could
someone please help me I'm really struggling. Thank you in advance!

Not the proper forum.

Here is the link to the proper forum:

https://forum.bricklink.com/

Anyway, it asks to select the studio folder which is something like this:
C:\Program Files\Studio 2.0

Author:

1001bricks

Posted:

Jun 8, 2022 14:47

Subject:

Re: Part designer not working

Viewed:

14 times

Topic:

In Technical Issues, NclyNclyLucario writes:

Not the proper forum.

Anyway, it asks to select the studio folder which is something like this:
C:\Program Files\Studio 2.0

Author:

NclyNclyLucario

Posted:

Jun 8, 2022 14:40

Subject:

Part designer not working

Viewed:

37 times

Topic:

Author:

Stellar

Posted:

Jun 7, 2022 06:46

Subject:

Re: Blue Technic Pin - picture shows white pin

Viewed:

31 times

Topic:

In Technical Issues, iprice writes:

The image for the "Blue Technic, Axle 1L with Pin without Friction Ridges" shows
a white pin, not blue.

https://www.bricklink.com/v2/search.page?q=Blue%20Technic,%20Axle%201L%20with%20Pin%20without%20Friction%20Ridges#T=A

Report this in the Help Desk too, sometimes it gets addressed:

https://helpdesk.bricklink.com/Main/

Author:

randyf

Posted:

Jun 7, 2022 06:17

Subject:

Re: Blue Technic Pin - picture shows white pin

Viewed:

32 times

Topic:

In Catalog Requests, iprice writes:

This part does not exist in blue. The page should show no image. Since this is
a bug and cannot be solved by the catalog admin team, this post has been moved
to "Technical Issues".

Cheers,
Randy

Author:

novabrick

Posted:

Jun 7, 2022 05:37

Subject:

Re: Blue Technic Pin - picture shows white pin

Viewed:

28 times

Topic:

In Catalog Requests, iprice writes:

Does this part even exist? Apart from people modifying the Blue pins with ridges.
I assume most of them listed are just identified wrong.

Christian

novabrick-team

Author:

iprice

Posted:

Jun 7, 2022 05:31

Subject:

Blue Technic Pin - picture shows white pin

Viewed:

113 times

Topic:

Author:

Stellar

Posted:

Jun 6, 2022 14:56

Subject:

Re: search min price - max price

Viewed:

29 times

Topic:

In Technical Issues, Tania86 writes:

true without decimals it works ...

what is the procedure for reporting this non-service if I want to put decimals
...?

Maybe you can use BrickStore to search as you need your inventory:

https://github.com/rgriebl/brickstore

where should i report it?

Open a ticket here:

https://helpdesk.bricklink.com/Main/frmTickets.aspx

In Help, wildchicken13 writes:

In Help, Tania86 writes:

Good morning

it is normal that the search in my inventory with parameters does not work

minimum price - maximum price

???

thank you

Seems to work for me if I use whole numbers but not decimals.

Author:

OurBricks

Posted:

Jun 6, 2022 14:23

Subject:

Re: 504 timeout when parting large set

Viewed:

36 times

Topic:

Maybe try Brick Seller. The Part Out feature has many options and the process
is designed to refresh the page every 5 seconds to provide feedback on the progress
so there is no limit to the size of the set that can be parted out.

If you are not familiar with Brick Seller, you can find a link to it on the BrickLink
Inventory Software links here: https://www.bricklink.com/links.asp?catID=9

In Technical Issues, dakingtm writes:

For two days now, I've been trying to part out a large set to my store inventory,
but it keeps failing. I am unable to list these parts.
The set is 71741 Ninjago City Gardens. A very large set with almost 1150 lots.
After clicking "Verify items", nothing happens for 10 minutes and then I get
a 504 connection time-out.
Please help, because I am losing business not having these parts listed.

Regards,
Matijs
- TurboBricks

Author:

Tania86

Posted:

Jun 6, 2022 11:26

Subject:

Re: search min price - max price

Viewed:

20 times

Topic:

true without decimals it works ...

what is the procedure for reporting this non-service if I want to put decimals
...?
where should i report it?

In Help, wildchicken13 writes:

In Help, Tania86 writes:

Good morning

it is normal that the search in my inventory with parameters does not work

minimum price - maximum price

???

thank you

Seems to work for me if I use whole numbers but not decimals.

Author:

wildchicken13

Posted:

Jun 5, 2022 18:31

Subject:

Re: search min price - max price

Viewed:

19 times

Topic:

In Help, Tania86 writes:

Good morning

it is normal that the search in my inventory with parameters does not work

minimum price - maximum price

???

thank you

Seems to work for me if I use whole numbers but not decimals.

Author:

Tania86

Posted:

Jun 5, 2022 17:48

Subject:

search min price - max price

Viewed:

50 times

Topic:

Good morning

it is normal that the search in my inventory with parameters does not work

minimum price - maximum price

???

thank you

Author:

wildchicken13

Posted:

Jun 5, 2022 11:48

Subject:

Re: 504 timeout when parting large set

Viewed:

30 times

Topic:

In Technical Issues, dakingtm writes:

Wish they would just make the servers fast enough

Author:

1001bricks

Posted:

Jun 5, 2022 11:45

Subject:

Re: 504 timeout when parting large set

Viewed:

33 times

Topic:

In Technical Issues, dakingtm writes:

BrickStore does this within seconds.
Free and open source.
https://github.com/rgriebl/brickstore/releases

Author:

dakingtm

Posted:

Jun 5, 2022 04:34

Subject:

Re: 504 timeout when parting large set

Viewed:

30 times

Topic:

In Technical Issues, stecre writes:

In Technical Issues, dakingtm writes:

See the notes against the set listing

71741-1 (Inv) NINJAGO City Gardens
5574 Parts, 22 Minifigures, 1 Gear, 2021
Sets: NINJAGO: Legacy

"Due to the massive number of lines (1000+) in the inventory of this set, the
BrickLink system will time out during the part out process. You must part out
the set in two different halves."

Right. I did not notice that. Thanks for pointing that out.
What a hassle.
Wish they would just make the servers fast enough to handle the actual sets that
Lego offers...

Author:

stecre

Posted:

Jun 5, 2022 04:28

Subject:

Re: 504 timeout when parting large set

Viewed:

32 times

Topic:

In Technical Issues, dakingtm writes:

See the notes against the set listing

71741-1 (Inv) NINJAGO City Gardens
5574 Parts, 22 Minifigures, 1 Gear, 2021
Sets: NINJAGO: Legacy

"Due to the massive number of lines (1000+) in the inventory of this set, the
BrickLink system will time out during the part out process. You must part out
the set in two different halves."

Author:

dakingtm

Posted:

Jun 5, 2022 04:04

Subject:

504 timeout when parting large set

Viewed:

60 times

Topic:

Author:

wildchicken13

Posted:

Jun 2, 2022 19:37

Subject:

Re: No stores showing items for sale

Viewed:

23 times

Topic:

In Technical Issues, enk writes:

As per the subject, suddenly unable to view sellers items for sale. No items
for sale, no wanted list items.

This happens occasionally. As Sylvain said, BrickLink seems to limit the number
of pages that a user can load per day. Perhaps try again later or try from a
different device if possible.

Author:

SylvainLS

Posted:

Jun 2, 2022 18:13

Subject:

Re: No stores showing items for sale

Viewed:

26 times

Topic:

In Technical Issues, enk writes:

As per the subject, suddenly unable to view sellers items for sale. No items
for sale, no wanted list items.

Have you browsed a lot?

Because there’s a (unspecified but low) limit on the number of pages you can
load per day. (Don’t ask me what a “day” is for the purpose of this limit.)

Author:

enk

Posted:

Jun 2, 2022 18:08

Subject:

No stores showing items for sale

Viewed:

53 times

Topic:

As per the subject, suddenly unable to view sellers items for sale. No items
for sale, no wanted list items.

Author:

minifig_75

Posted:

Jun 1, 2022 09:47

Subject:

problems with inventory!!

Viewed:

80 times

Topic:

wow, 1st time it happens to me, when I "submit changes" on my 3003 inventory
page, it falls to the 3070B inventory page.. WTF?

Author:

jennnifer

Posted:

Jun 1, 2022 08:54

Subject:

Re: "Add Items to Cart" not working

Viewed:

27 times

Topic:

In Technical Issues, BrickerDude writes:

In Technical Issues, Brickwilbo writes:

In Technical Issues, BrickerDude writes:

Hi,

whatever I try to add to my cart nothing happens after I click the "add items
to cart" button. Cart is empty, I tried on desktop and phone. Also tried to sign
out and sign in again. Anyone knows what to do?

Clear cache and cookies with F5 and try again.

Unfortunately no change

This may seem obvious, but are you changing the quantity first? Does it work
the same from the pop-up and the list view?

Jen

Author:

BrickerDude

Posted:

Jun 1, 2022 03:59

Subject:

Re: "Add Items to Cart" not working

Viewed:

20 times

Topic:

In Technical Issues, Brickwilbo writes:

In Technical Issues, BrickerDude writes:

Clear cache and cookies with F5 and try again.

Unfortunately no change

Author:

Brickwilbo

Posted:

May 31, 2022 12:52

Subject:

Re: "Add Items to Cart" not working

Viewed:

25 times

Topic:

In Technical Issues, BrickerDude writes:

Clear cache and cookies with F5 and try again.

Author:

BrickerDude

Posted:

May 31, 2022 07:57

Subject:

"Add Items to Cart" not working

Viewed:

40 times

Topic:

Author:

1001bricks

Posted:

May 31, 2022 00:10

Subject:

Re: Empty boxes

Viewed:

57 times

Topic:

In Technical Issues, Nai2 writes:

Why does my inventory at store show empty boxes.
How do i change the description. All my items are
In sealed boxes with items inside never opened

If you wish to sell Sets, like sets in sealed boxes, chose Set and not
Original Box for the Type.

Original Box is for the box itself, an empty box.

Author:

Nai2

Posted:

May 30, 2022 23:57

Subject:

Empty boxes

Viewed:

121 times

Topic:

Why does my inventory at store show empty boxes.
How do i change the description. All my items are
In sealed boxes with items inside never opened

Author:

macebobo

Posted:

May 29, 2022 12:33

Subject:

Re: black screen on imac 2011 i5

Viewed:

24 times

Topic:

In Technical Issues, Starlordczloweq writes:

im on the downloading page now but cant see the earlier version. You mean early
acces?

Scroll down to the change log and change the date and then download until you
get one that works.

Also, the main forum for Studio is https://forum.bricklink.com/ they will likely
be of more assistance with your specific issue.

Author:

Starlordczloweq

Posted:

May 29, 2022 12:28

Subject:

Re: black screen on imac 2011 i5

Viewed:

25 times

Topic:

im on the downloading page now but cant see the earlier version. You mean early
acces?

Author:

Hexy

Posted:

May 29, 2022 08:40

Subject:

Re: black screen on imac 2011 i5

Viewed:

34 times

Topic:

This is likely because your operating system is not up to date with the most
current version, you will have to download an earlier version of studio. This
can be done on the downloads page.

- Theo

In Technical Issues, Starlordczloweq writes:

after install and run the app i got black screen and can only close the app :/
How to fix it guys?

Author:

Starlordczloweq

Posted:

May 28, 2022 17:50

Subject:

black screen on imac 2011 i5

Viewed:

61 times

Topic:

after install and run the app i got black screen and can only close the app :/
How to fix it guys?

Author:

SylvainLS

Posted:

May 28, 2022 16:14

Subject:

Re: It's not liking my XML file

Viewed:

33 times

Topic:

In Technical Issues, WoutR writes:

[…]
I think that spaces within Remarks were also an issue...

Weird.

Author:

WoutR

Posted:

May 28, 2022 15:14

Subject:

Re: It's not liking my XML file

Viewed:

29 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, WoutR writes:

[…]

Simple whitespace should not be a problem between tags (space, tab, linefeed,
return).

I recently had a file that kept crashing until I removed all spaces.

Spaces around the elements?

I mean, not inside some field-tags:
— [ITEMID]3001[/ITEMID] = okay
— [ITEMID] 3001 [/ITEMID] = k.o.

Hmm, just did a small test:
— spaces inside itemid = error on the ID (it doesn’t remove the spaces),
— spaces inside color = color N/A (it doesn’t remove the spaces, and transforming
a space into an integer gives 0),
— space at the beginning of itemtype = error on the item ID,
— space at the end of itemtype = it works.

Well, anyway, the parser is not robust enough, it should at least strip the texts
for all the fields before converting & using their values (well, debatable for
remarks: some people might use spaces for a reason…).

And I still don’t get why WL XML files can’t be uploaded like the other file
types (= you need to copy-paste).

I think that spaces within Remarks were also an issue...

Author:

SylvainLS

Posted:

May 28, 2022 14:28

Subject:

Re: It's not liking my XML file

Viewed:

24 times

Topic:

In Technical Issues, WoutR writes:

[…]

Simple whitespace should not be a problem between tags (space, tab, linefeed,
return).

I recently had a file that kept crashing until I removed all spaces.

Author:

WoutR

Posted:

May 28, 2022 13:25

Subject:

Re: It's not liking my XML file

Viewed:

25 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, Bond writes:

[…]
That was going to be my suggestion; make sure there are hard returns between
each line. Then again, if the XML was written with a simple text editor such
as Notepad, I can't see how formatting would be an issue.

- Pat

Simple whitespace should not be a problem between tags (space, tab, linefeed,
return).

I recently had a file that kept crashing until I removed all spaces.

And the error messages are better now: they tell you when there’s a syntax error
(missing closing tag…).
The message OP has is really about not finding ‘3704’ in the catalogue.
That’s why I think maybe Excel added something (fine space?) around or inside
it and Perl just copied it.

BTW, ramicio2, your Perl script could check for the presence of non-pure ASCII
characters (ord 127).
(AFAIK, the WL can have unicode characters in the remarks field… but you don’t
use them

)

Author:

1001bricks

Posted:

May 28, 2022 12:39

Subject:

Re: It's not liking my XML file

Viewed:

37 times

Topic:

I use Notepad++. Toggling the option to show literally all characters, there
is nothing inside the data of the CSV spat out by Excel. Same with the XML that
Perl generated. Luckily I had a model of what I needed, and I can also import
an io file, and did so. I'm not privy to all the new software that's
out for Lego stuff. Thank you.

Note that BrickStore does all this freely and open-source (create list, import
list, import studio... then export xml, wanted-list, bsx...)
And you don't have to fix anything

Created in 2006 by a German developper - rewritten in 2021: free and open source.
https://github.com/rgriebl/brickstore/releases

To update to the latest build (recommended), use the very last one here:
https://github.com/rgriebl/brickstore/actions

You found a bug? It may be already signaled, and it's fixed quickly, here:
https://github.com/rgriebl/brickstore/issues

Sylvain

Author:

ramicio2

Posted:

May 28, 2022 12:25

Subject:

Re: It's not liking my XML file

Viewed:

28 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, Bond writes:

Simple whitespace should not be a problem between tags (space, tab, linefeed,
return).

And the error messages are better now: they tell you when there’s a syntax error
(missing closing tag…).
The message OP has is really about not finding ‘3704’ in the catalogue.
That’s why I think maybe Excel added something (fine space?) around or inside
it and Perl just copied it.

BTW, ramicio2, your Perl script could check for the presence of non-pure ASCII
characters (ord 127).
(AFAIK, the WL can have unicode characters in the remarks field… but you don’t
use them

)

Author:

peregrinator

Posted:

May 27, 2022 22:47

Subject:

Re: It's not liking my XML file

Viewed:

36 times

Topic:

In Technical Issues, ramicio2 writes:

Please see screen shot. I'm really not understanding what's wrong here.
That's a valid part number. Looks exactly the same as the example XML from
the help article. Formatting (EOL character, UTF-8, etc.) shouldn't matter,
as it's just copied and pasted.

What happens when you remove the block referring to that part?

Author:

SylvainLS

Posted:

May 27, 2022 18:45

Subject:

Re: It's not liking my XML file

Viewed:

30 times

Topic:

In Technical Issues, Bond writes:

)

Author:

Bond

Posted:

May 27, 2022 18:27

Subject:

Re: It's not liking my XML file

Viewed:

32 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, ramicio2 writes:

[…]

I don’t see anything wrong with it….

How did you generate the file?

Looked at an instruction manual in PDF and typed into Excel all the parts manually.
Then exported to a CSV. Then used a perl script I quick made to go line by line
to spit out the XML.

Hmm, weird.
Are you sure there’s no special (invisible) character around 3704?

Have you tried without that item? If it blocks on the next item… and the next
and the next, then something is wrong with the formatting. If the others pass,
then it’s just that item.

(BTW, 3704 is the old (and expensive) version, maybe prefer 32062 instead.)

That was going to be my suggestion; make sure there are hard returns between
each line. Then again, if the XML was written with a simple text editor such
as Notepad, I can't see how formatting would be an issue.

- Pat

Author:

SylvainLS

Posted:

May 27, 2022 17:59

Subject:

Re: It's not liking my XML file

Viewed:

34 times

Topic:

In Technical Issues, ramicio2 writes:

[…]

I don’t see anything wrong with it….

How did you generate the file?

Looked at an instruction manual in PDF and typed into Excel all the parts manually.
Then exported to a CSV. Then used a perl script I quick made to go line by line
to spit out the XML.

Author:

ramicio2

Posted:

May 27, 2022 16:28

Subject:

Re: It's not liking my XML file

Viewed:

39 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, ramicio2 writes:

I don’t see anything wrong with it….

How did you generate the file?

Looked at an instruction manual in PDF and typed into Excel all the parts manually.
Then exported to a CSV. Then used a perl script I quick made to go line by line
to spit out the XML.

Author:

SylvainLS

Posted:

May 27, 2022 16:22

Subject:

Re: It's not liking my XML file

Viewed:

29 times

Topic:

In Technical Issues, ramicio2 writes:

I don’t see anything wrong with it….

How did you generate the file?

Author:

ramicio2

Posted:

May 27, 2022 16:06

Subject:

It's not liking my XML file

Viewed:

97 times

Topic:

Author:

SylvainLS

Posted:

May 27, 2022 10:08

Subject:

Re: Not sure if bug or feature

Viewed:

41 times

Topic:

In Technical Issues, wildchicken13 writes:

In Technical Issues, SylvainLS writes:

In Technical Issues, Admin_Russell writes:

[…]
It is a bug and it is being fixed as we speak.

When I see “fix” and “bug” in the same sentence, I always think first of the
“hold in place” meaning of “fix,” not the “repair” one.
As in “new version, hundreds of bugs fixed”: ah, yes, confirmed, the important
ones’re still all there

I fixed the bug!

Author:

Vosblokjes

Posted:

May 26, 2022 23:54

Subject:

Re: Cannot change order status from completed

Viewed:

27 times

Topic:

In Technical Issues, Stellar writes:

In Technical Issues, cgehman writes:

I'm the seller and I accidently changed an order status to completed. I
am unable to change it back to Shipped which is what I intended to do. I need
to change it back to shipped.

-Corey

I think you can't, just message your buyer saying you wanted to mark it as
shipped and mistakenly put completed.

You could also try to open a ticket for an admin to change it back, but that
would take time.

Buyer can change it as well, he or she can set it to another status (not sure
what, not shipped) and then you can set it to shipped.

(Have done it once by accident as well, but with 3 orders in the same go

)

Author:

Nubs_Select

Posted:

May 26, 2022 23:36

Subject:

Re: Not sure if bug or feature

Viewed:

31 times

Topic:

For a minute I thought that was the edible bug covered in amber that my brother
bought like 10 years ago and is still in his room

Author:

wildchicken13

Posted:

May 26, 2022 23:17

Subject:

Re: Not sure if bug or feature

Viewed:

36 times

Topic:

In Technical Issues, SylvainLS writes:

In Technical Issues, Admin_Russell writes:

[…]
It is a bug and it is being fixed as we speak.

I fixed the bug!

Author:

axaday

Posted:

May 26, 2022 17:47

Subject:

Re: Not sure if bug or feature

Viewed:

38 times

Topic:

In Technical Issues, CanadaFirst writes:

I just noticed that now when we submit a change to the inventory it moves on
to the next page automatically.

If this is a bug, it's an annoying one and if it's a feature, where do
we disable it?

For instance, if I'm on page 12 of the 'tiles' category and press
submit change, when the page reloads it's on page 13 now.

I wouldn't mind having a button that does that, but I usually wouldn't
press it.

Author:

Bond

Posted:

May 26, 2022 14:37

Subject:

Re: Not sure if bug or feature

Viewed:

40 times

Topic:

In Technical Issues, CanadaFirst writes:

It's a 'feachur'.

- Pat

Author:

SylvainLS

Posted:

May 26, 2022 14:22

Subject:

Re: Not sure if bug or feature

Viewed:

37 times

Topic:

In Technical Issues, Admin_Russell writes:

[…]
It is a bug and it is being fixed as we speak.

Author:

Quality_Bricks

Posted:

May 26, 2022 14:17

Subject:

Check-out only shows one shipping option

Viewed:

44 times

Topic:

Hi there,

I have a problem with the shipping methods. I have added several shipping methods,
both for domestic and international customers. But the system only shows one
option on the checkout page. What am I doing wrong? I have tried to group the
methods, ungroup and chancing icon colours to the same colour for eg. domestic
customers, with no succes. Please help someone

Best regards
Kim from Denmark

Author:

CanadaFirst

Posted:

May 26, 2022 14:11

Subject:

Re: Not sure if bug or feature

Viewed:

28 times

Topic:

In Technical Issues, Admin_Russell writes:

In Technical Issues, CanadaFirst writes:

It is a bug and it is being fixed as we speak.

Thanks for the quick reply, much appreciated.

Author:

Admin_Russell

Posted:

May 26, 2022 14:01

Subject:

Re: Not sure if bug or feature

Viewed:

53 times

Topic:

In Technical Issues, CanadaFirst writes:

It is a bug and it is being fixed as we speak.

Author:

CanadaFirst

Posted:

May 26, 2022 13:49

Subject:

Not sure if bug or feature

Viewed:

118 times

Topic:

Author:

ErwinNL

Posted:

May 26, 2022 10:41

Subject:

Re: API: Push Notiifcations not coming through

Viewed:

52 times

Topic:

In Technical Issues, mroseives writes:

Hi,
I've recently been trying to set up push notifications but I'm not getting
anywhere with them.

I've added a callback url at /v2/api/register_consumer.page, and added an
anonymous, unsecured endpoint to our website which I've pointed it to. I've
basically set this endpoint up to simply log any requests that come into it,
regardless of if the content has anything in it.

Since I set this up we've had quite a number of orders, but not one single
call from the webhook. I honestly don't know what's happening, but we're
not getting anything. The documentation is delightfully vague, all it really
says is "If you provided callback URLs to get notifications, you don't need
to call this method." and provides a json structure for what it would send through.

I use:

https://api.inspacesoftware.com/bricklink/notifications/erwinnl/

as my callback URL, the URL doesn't have to exist but it shouldn't be
empty!

I've never received a JSON body, but with the URL set I am able to use the
/notifications
endpoint and get (pull) the notifications.

Hope that helps a bit, I did ask BL about this, multiple times but...

Author:

REspect_Collect

Posted:

May 26, 2022 09:01

Subject:

Re: API: Push Notiifcations not coming through

Viewed:

44 times

Topic:

I have also stopped receiving push notifications since a couple of months. I
did not change any of the code or server settings. It worked perfectly before.
Are more people having this problem?

Author:

Stellar

Posted:

May 26, 2022 03:45

Subject:

Re: Cannot change order status from completed

Viewed:

21 times

Topic:

In Technical Issues, cgehman writes:

I'm the seller and I accidently changed an order status to completed. I
am unable to change it back to Shipped which is what I intended to do. I need
to change it back to shipped.

-Corey

Author:

Blue85

Posted:

May 26, 2022 03:26

Subject:

Re: New Adress

Viewed:

18 times

Topic:

In Technical Issues, jbroman writes:

In Technical Issues, Blue85 writes:

Can you help me

I changed my address but the orders only show the old address and not the new
address, what's the problem

Greetings Gerd

There are two places for address changes. One is for your BrickLink account and
the other is for your store.

My BL Account settings...
https://www.bricklink.com/pref_general.asp?rD=Y

Store Settings...
https://www.bricklink.com/v2/mystore/management.page
Scroll all the way to the bottom of the page and there's a Store Address.

Note: this will not change your address on any existing orders.
If you change the country, you will need to reapply to reopen your store.

Thank you very much for the help.

Author:

cgehman

Posted:

May 26, 2022 02:46

Subject:

Cannot change order status from completed

Viewed:

61 times

Topic:

I'm the seller and I accidently changed an order status to completed. I
am unable to change it back to Shipped which is what I intended to do. I need
to change it back to shipped.

-Corey

Author:

jbroman

Posted:

May 25, 2022 15:15

Subject:

Re: New Adress

Viewed:

43 times

Topic:

In Technical Issues, Blue85 writes:

Can you help me

I changed my address but the orders only show the old address and not the new
address, what's the problem

Greetings Gerd

Author:

Blue85

Posted:

May 25, 2022 10:36

Subject:

New Adress

Viewed:

62 times

Topic:

Can you help me

I changed my address but the orders only show the old address and not the new
address, what's the problem

Greetings Gerd

Author:

beaverbrick

Posted:

May 25, 2022 10:07

Subject:

Re: Wanted List Upload Download

Viewed:

50 times

Topic:

In Technical Issues, pmcuk writes:

Hi,

When I download a wanted list, it saves as an xml file, yet when I try to upload
it, it says .xml isnt supported.

Does anyone know if there's a way to upload a previously downloaded wanted
list?

Thanks

There's a separate tab for uploading XML (see pic).
Change tabs, select the Wanted List from the drop down list and then copy/paste
the XML code into the box.

Author:

pmcuk

Posted:

May 25, 2022 07:35

Subject:

Wanted List Upload Download

Viewed:

40 times

Topic:

Author:

Andiks

Posted:

May 25, 2022 05:52

Subject:

Re: Update inventory doesn't work fine

Viewed:

52 times

Topic:

In Technical Issues, Emilio_Magnelli writes:

This morning inventory update doesn't work fine.

I change quantities of parts in my inventory, so I press submit changes, system
go to next page ( changes successfully ), but it go to next page without my command,
so I must return to last page to check.

Please fix that ASAP

Thanks

same problem

Author:

Emilio_Magnelli

Posted:

May 25, 2022 04:44

Subject:

Update inventory doesn't work fine

Viewed:

88 times

Topic:

Author:

marinafonseca

Posted:

May 22, 2022 19:27

Subject:

Re: Onsite payment never works?

Viewed:

33 times

Topic:

In Technical Issues, tommykneip writes:

Hello. I've tried to pay via onsite payment a few times, and for some reason
it never works for me. Is it because I'm from Brazil, or maybe I'm missing
something else? The first time it happened, I thought it was a paypal problem,
but after contacting them, they had no idea what it was all about, and I discovered
it was a problem with the onsite payment option, I've never had this problem
paying anything manually via paypal, and this problem is consistent, I've
ran into it every single time I try to pay via onsite payment. It's really
not that much of a bother, but since some sellers don't provide the option
of offsite payment, it's always kind of awkward when I have to message them
explaining that I can't pay onsite.

I don't know why Bricklink doesn't solve this issue or send a message
to sellers explaining it and asking to have another option than PayPal onsite.
Some stores only accept Paypal onsite.

Author:

totoro2468

Posted:

May 21, 2022 07:07

Subject:

Re: problems with wanted lists

Viewed:

26 times

Topic:

In Technical Issues, totoro2468 writes:

hello !

since about 2 weeks, i have an error message when i try to modify the quantity
i have in my wanted lists... for example, i have a wanted list with 1 item inside,
and i want one of this item.... when i buy somewhere this item, i use to change
the "have" quantity from "-" to "1".... but now, when i want to save the changes,
i have a message saying "only one item/color combination is allowed per wanted
list" and i can't save anything.... this is really annoying because i have
something like 200 wanted lists, and i'm looking for at least 2 000 parts,
but as i can't update my wanted lists, i can't buy anything anymore....
i tried to contact technical service 3 times already and got not answer....
can someone help me ??

thanks in advance

Cécile

Raaaaah merci !!! Ca m'a sauvé la mise !!!! merci beaucoup, j'ai identifié
l'erreur, et du coup c'est ok maintenant ! bonne journée !

Author:

SylvainLS

Posted:

May 20, 2022 11:07

Subject:

Re: problems with wanted lists

Viewed:

43 times

Topic:

In Technical Issues, totoro2468 writes:

Cécile

Une de tes listes a deux fois la même combinaisons pièce + couleur (deux lignes
pour la même pièce dans la même couleur), et ça bloque l’édition de TOUTES les
listes.

Ouvre tes listes une par une, il doit y avoir un message au bas de l’une d’elles
indiquant qu’il y a un problème.
Il te faut alors corriger le problème dans cette liste (effacer le doublon ou
la liste) pour pouvoir éditer les autres.

Author:

totoro2468

Posted:

May 20, 2022 10:57

Subject:

problems with wanted lists

Viewed:

69 times

Topic:

Cécile

Author:

Stellar

Posted:

May 18, 2022 04:24

Subject:

Re: Won't let me check out!

Viewed:

40 times

Topic:

In Technical Issues, Allaboutplay writes:

Hi, trying to check out but when I go to process payment it says can't complete
order changes have been made to cart. I go look at cart but there aren't
any red letting anywhere where I need to approve anything. Very weird. Any one
have any ideas ?
Thank you

If you go to this page:

https://www.bricklink.com/v2/globalcart.page

Does you cart appear okay or says that needs attention?

If not, try to change the quantity of any item and click at the bottom "update
cart" and then change it back and retry.

Author:

Allaboutplay

Posted:

May 17, 2022 20:59

Subject:

Won't let me check out!

Viewed:

81 times

Topic:

Author:

randyipp

Posted:

May 14, 2022 21:30

Subject:

Please fix -Show only Instant Checkout method

Viewed:

108 times

Topic:

The tip on this says for buyers with less than 5 feedback or accounts that are
under 100 days old.

I think this might be set to "and" not "or"

Author:

2ndgen97

Posted:

May 13, 2022 05:27

Subject:

Re: Lime bricks???

Viewed:

35 times

Topic:

In Technical Issues, taxan writes:

In Technical Issues, 2ndgen97 writes:

So not really sure what to do about it, but searching for bright yellowish green
doesn't seam to bring up anything.
The closest I have found is a few lime pieces.
I wanted to ask before I screwed up and added pictures or anything like that.
If something can be done, I have some time to do it, mind you it's really
not a huge deal.

LEGO's color "Bright Yellowish Green" is on Bricklink's the color "Lime".

Thank you.

Author:

2ndgen97

Posted:

May 13, 2022 05:25

Subject:

Re: Lime bricks???

Viewed:

38 times

Topic:

In Technical Issues, 1001bricks writes:

In Technical Issues, taxan writes:

In Technical Issues, 2ndgen97 writes:

LEGO's color "Bright Yellowish Green" is on Bricklink's the color "Lime".

For conversion, use this, as an example - but there are other sites:
https://rebrickable.com/colors/

Thanks. Highly helpful

Author:

Branesergen

Posted:

May 12, 2022 18:22

Subject:

Re: Error on refund to buyer

Viewed:

33 times

Topic:

This happened to me once. After the 3rd attempt it finally showed as going thru
.... 3 times

Luckily it was only 19 cents!

In Technical Issues, sdburke writes:

Buyer made purchase, box was not as expected, I agreed to a return. Buyer has
returned. When I try to process a refund I get error message : Something went
wrong. Please try again. I have tried again on multiple days with same result.
Refund needs to be order amount from me and sales tax amount from Bricklink.

What do I have to do to make a successful return?

Thanks!

Author:

1001bricks

Posted:

May 12, 2022 17:33

Subject:

Re: Error on refund to buyer

Viewed:

30 times

Topic:

In Technical Issues, sdburke writes:

I think I've seen this problem when having some "exotic" chars in the description/message
field.

Simply remove any text?

Author:

sdburke

Posted:

May 12, 2022 17:02

Subject:

Error on refund to buyer

Viewed:

76 times

Topic:

Author:

peregrinator

Posted:

May 11, 2022 18:08

Subject:

Re: Payment in Pending status

Viewed:

30 times

Topic:

In Technical Issues, richspin writes:

In Technical Issues, monkeynut12 writes:

Had the same issue for an order placed may 2. Voided and resent invoice.

Thanks, but I can't find any place to void the transaction. Edit order does
not give me option to void.

You would want to void it on PayPal (if you can), not BL

Author:

richspin

Posted:

May 11, 2022 17:55

Subject:

Re: Payment in Pending status

Viewed:

25 times

Topic:

In Technical Issues, monkeynut12 writes:

Had the same issue for an order placed may 2. Voided and resent invoice.

Thanks, but I can't find any place to void the transaction. Edit order does
not give me option to void.

Author:

richspin

Posted:

May 11, 2022 17:52

Subject:

Re: Payment in Pending status

Viewed:

26 times

Topic:

In Technical Issues, BrickDeals writes:

In Technical Issues, richspin writes:

A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.

I also have a payment made on May 2nd and the payment is stuck in Pending status.
Sent in a ticket which was forwarded to tech support, but have still yet to receive
a proper response.

So now I have an NSS, but I haven't been paid for the order.

I have never opened a ticket, can you walk me throught the steps. Thanks

Author:

popsicle

Posted:

May 11, 2022 17:43

Subject:

Re: Temporary closing shop

Viewed:

47 times

Topic:

In Technical Issues, LYNDA6798 writes:

In Technical Issues, yorbrick writes:

In Technical Issues, LYNDA6798 writes:

I cannot seem to close my shop to go on holiday.

Can anyone suggest a work around as I am going into Management and selecting
close but the save button is not active.

You need to select a reason.

Thanks but tried that and its still not working

Try clearing your browsing data to then select the site's "Preference cookies"
only when logging back into BL.

Author:

LYNDA6798

Posted:

May 11, 2022 15:56

Subject:

Re: Temporary closing shop

Viewed:

52 times

Topic:

In Technical Issues, yorbrick writes:

In Technical Issues, LYNDA6798 writes:

I cannot seem to close my shop to go on holiday.

Can anyone suggest a work around as I am going into Management and selecting
close but the save button is not active.

You need to select a reason.

Thanks but tried that and its still not working

Author:

yorbrick

Posted:

May 11, 2022 15:55

Subject:

Re: Temporary closing shop

Viewed:

40 times

Topic:

In Technical Issues, LYNDA6798 writes:

I cannot seem to close my shop to go on holiday.

Can anyone suggest a work around as I am going into Management and selecting
close but the save button is not active.

You need to select a reason.

Author:

LYNDA6798

Posted:

May 11, 2022 15:52

Subject:

Temporary closing shop

Viewed:

133 times

Topic:

I cannot seem to close my shop to go on holiday.

Can anyone suggest a work around as I am going into Management and selecting
close but the save button is not active.

Author:

monkeynut12

Posted:

May 10, 2022 19:44

Subject:

Re: Payment in Pending status

Viewed:

37 times

Topic:

Had the same issue for an order placed may 2. Voided and resent invoice.

Author:

stefxan

Posted:

May 10, 2022 04:39

Subject:

Re: Re:Increase/Decrease my cost effects price [FIXED]

Viewed:

27 times

Topic:

Thanks a lot for your answer. I will use it that way

Author:

Stellar

Posted:

May 10, 2022 04:29

Subject:

Re: Re:Increase/Decrease my cost effects price [FIXED]

Viewed:

25 times

Topic:

In Technical Issues, stefxan writes:

I am pretty confused now because I used the bricklink "increase my cost" field
for years now updating my prices. Fixing that is ok - now it does what it says.

BUT - how do I update my prices now in general?

You put them in Sale for +X% or -Y% then use the option "Make sale prices (and
all tier prices) the base prices." It should make the same result as the old
bug for My Cost form.

Author:

stefxan

Posted:

May 10, 2022 03:29

Subject:

Re: Re:Increase/Decrease my cost effects price [FIXED]

Viewed:

28 times

Topic:

Author:

1001bricks

Posted:

May 9, 2022 19:32

Subject:

Re: Payment in Pending status

Viewed:

40 times

Topic: