Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | wildchicken13  | | Posted: | May 6, 2022 20:07 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 44 times | | Topic: | Problem | |
| In Problem, macebobo writes:
| | In Problem, wildchicken13 writes:
| | In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
My apologies, I should have been more clear. I did message the buyer to correct
the incomplete address and they asked me if I could see if it was done properly.
I let them know I could not see it because of the error, so they sent it to me.
Any ideas was in reference to the page throwing the error. I've never used
this feature before and for me at least it does not appear to work. I just wondered
if anyone else could get it to work or should I file a bug report?
|
I tried looking up a few buyers that I have open orders with and I received the
same error message that you did for all of them, but as long as you have the
buyer's correct address, then I see no reason to file a bug report.
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| Author: | macebobo | | Posted: | May 6, 2022 19:47 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 36 times | | Topic: | Problem | |
| In Problem, wildchicken13 writes:
| | In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
My apologies, I should have been more clear. I did message the buyer to correct
the incomplete address and they asked me if I could see if it was done properly.
I let them know I could not see it because of the error, so they sent it to me.
Any ideas was in reference to the page throwing the error. I've never used
this feature before and for me at least it does not appear to work. I just wondered
if anyone else could get it to work or should I file a bug report?
|
|
| Author: | wildchicken13 | | Posted: | May 6, 2022 18:42 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 33 times | | Topic: | Problem | |
| In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
|
| Author: | macebobo | | Posted: | May 6, 2022 18:30 | | Subject: | Can't get current customer address for order | | Viewed: | 82 times | | Topic: | Problem | |
| The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
|
|
| Author: | 1001bricks | | Posted: | May 4, 2022 12:12 | | Subject: | Re: NPB | | Viewed: | 50 times | | Topic: | Problem | |
| | | Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
|
Don't play this game; you'd be (badly) surprised.
| | This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
|
Just start reading Help - that would help.
|
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| Author: | Brickwilbo | | Posted: | May 4, 2022 11:45 | | Subject: | Re: NPB | | Viewed: | 40 times | | Topic: | Problem | |
| In Problem, Minifigs_Galore writes:
| | Order # 18609170
Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
Minifigs_Galore
This is the forth time I tried getting a hold of someone to help 5/4/22
|
You need to complete the NPB process then your fees are refunded.
|
|
| Author: | Minifigs_Galore | | Posted: | May 4, 2022 11:35 | | Subject: | NPB | | Viewed: | 126 times | | Topic: | Problem | |
| Order # 18609170
Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
Minifigs_Galore
This is the forth time I tried getting a hold of someone to help 5/4/22
|
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| Author: | coupleoldbricks | | Posted: | May 4, 2022 01:12 | | Subject: | Dimensions for Inventory are messed up | | Viewed: | 66 times | | Topic: | Problem | |
| Hi,
Has anyone experience this issue before? I was checking my inventory today and
found a lot of my inventory's dimensions were switched around or changed.
For an example, 1.8 cm for X and 1.6cm for Y and 0.6cm for Z was my original
input. Now, it's 1.6cm X and 1.8cm for Y and 0.6cm for Z. Also, some of
items were being erased, one dimension were filled in before and now, it's
blank. And the other were completely off from what it used to be.
I had to go through all my lots to fixed it one by one. Hopefully, this won't
happen again, but, if it's a system glitch, Bricklink needs to know.
Thank you.
Coupleoldbricks
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| Author: | wildchicken13 | | Posted: | May 3, 2022 11:48 | | Subject: | Re: cost of shipping and the amount of additional | | Viewed: | 29 times | | Topic: | Problem | |
| In Problem, Portobricks writes:
| | Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks
|
Has the order been paid already? BrickLink will not let you change the price
after an order has been paid for.
|
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| Author: | Portobricks | | Posted: | May 3, 2022 08:25 | | Subject: | custo de envio e o valor dos encargos adicion | | Viewed: | 24 times | | Topic: | Problem | |
| Boa tarde, tenho uma encomenda para enviar de Portugal para os EUA.
Tento adicionar o custo de envio e o valor dos encargos adicionais, mas
sem sucesso.
O que eu poderia estar fazendo incorretamente?
Obrigado
|
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| Author: | peregrinator | | Posted: | May 3, 2022 07:59 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 99 times | | Topic: | Problem | |
| In Problem, song52xs writes:
| | In Problem, yorbrick writes:
| | And what have you done about it?
|
I just contacted the seller to return the order. Still waiting for seller response.
|
To return the entire order, or to get a replacement/refund for the visor?
Fake parts creep into the inventories of even the best sellers. Sometimes they
don't notice when they're packing orders.
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| Author: | Portobricks | | Posted: | May 3, 2022 07:40 | | Subject: | cost of shipping and the amount of additional | | Viewed: | 78 times | | Topic: | Problem | |
| Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks
|
| Author: | song52xs | | Posted: | May 3, 2022 05:23 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 106 times | | Topic: | Problem | |
| In Problem, yorbrick writes:
| | And what have you done about it?
|
I just contacted the seller to return the order. Still waiting for seller response.
|
| Author: | yorbrick | | Posted: | May 3, 2022 03:28 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 76 times | | Topic: | Problem | |
| | And what have you done about it? |
| Author: | song52xs | | Posted: | May 3, 2022 01:01 | | Subject: | I received a fake Iron Patriot Visor Mask | | Viewed: | 235 times | | Topic: | Problem | |
| Hi Seems I received a fake Iron Patriot Minifigure Visor Mask.
See the attacked photos.
In photo 1, left is what I got, right is the photo of the real one. You can see
the eyebrows curvature is different. The jaw is too flat missing some gear shape
lines.
In photo 2, the red line around the visor seems not printed but painted by a
marker pen.
In photo 3, the visor can not be fully opened in the headgear.
Thanks.
|
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| Author: | krisz590 | | Posted: | May 1, 2022 18:40 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 48 times | | Topic: | Problem | |
| In Problem, brac.brick writes:
| | Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.
Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.
|
If the order has not been paid for, just tell them to order the parts they require
in the normal manner, and their existing existing list will be updated automatically.
Then send them an updated invoice.
|
|
| Author: | brac.brick | | Posted: | May 1, 2022 16:03 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 61 times | | Topic: | Problem | |
| In Problem, peregrinator writes:
| | In Problem, brac.brick writes:
| | I like the idea- do you do this for orders of low values - like less than 1$
?
|
In that case I would probably just include the extra parts for free, if the buyer
spent a good amount on the first order.
|
Yes, I decide on a case by case basis -and it all depends on what the buyer is
looking for; value of the parts. I just need a more consistent way to handle
these requests . I'm not going to deal with Paypal fees for an extra $0.25
cents . Thanks for all the ideas .
|
|
| Author: | peregrinator | | Posted: | May 1, 2022 14:41 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 39 times | | Topic: | Problem | |
| In Problem, brac.brick writes:
| | I like the idea- do you do this for orders of low values - like less than 1$
?
|
In that case I would probably just include the extra parts for free, if the buyer
spent a good amount on the first order.
|
|
| Author: | aboyer | | Posted: | May 1, 2022 09:38 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 67 times | | Topic: | Problem | |
| In Problem, brac.brick writes:
| | Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.
Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.
|
I did this to two stores a few months ago - found I was missing some window glass
while building a set.
One store threw a few of them in the box, gratis. That was very kind of them.
The other store pushed the order state back, refunded me, let me add the parts,
re-pay etc. It was a hassle for me and the store and must have cost them more
in Paypal fees than the parts were worth. I would have preferred they just decline
the request - “Sorry, too late” would have been fine. I appreciate the effort
though.
Andrew
|
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| Author: | brac.brick | | Posted: | May 1, 2022 08:06 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 57 times | | Topic: | Problem | |
| In Problem, firestar246 writes:
| | In Problem, peregrinator writes:
| | I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.
|
This. I also charge a $0.50 to compensate for the extra fees and hassle. Sometimes
the buyer will then decline, but many times they'll go through with it and
even add a couple extra items.
|
Great idea as well - will keep it in mind the next time this happens - thanks
|
|
| Author: | tons_of_bricks | | Posted: | May 1, 2022 07:43 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 61 times | | Topic: | Problem | |
| In Problem, peregrinator writes:
| | I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.
|
This. I also charge a $0.50 to compensate for the extra fees and hassle. Sometimes
the buyer will then decline, but many times they'll go through with it and
even add a couple extra items.
|
|
| Author: | brac.brick | | Posted: | May 1, 2022 07:42 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 54 times | | Topic: | Problem | |
| In Problem, peregrinator writes:
| | In Problem, brac.brick writes:
| | Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.
Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.
|
I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.
|
I like the idea- do you do this for orders of low values - like less than 1$
?
|
|
| Author: | peregrinator | | Posted: | May 1, 2022 07:37 | | Subject: | Re: Buyer purchases then asks for extra parts | | Viewed: | 51 times | | Topic: | Problem | |
| In Problem, brac.brick writes:
| | Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.
Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.
|
I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.
|
|
| Author: | brac.brick | | Posted: | May 1, 2022 07:31 | | Subject: | Buyer purchases then asks for extra parts | | Viewed: | 172 times | | Topic: | Problem | |
| Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.
Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.
|
|
| Author: | jennnifer | | Posted: | Apr 28, 2022 09:29 | | Subject: | Re: Cannot confirm Email to purchase bricks | | Viewed: | 31 times | | Topic: | Problem | |
| In Problem, FKez05 writes:
| | I've gone to the checkout of many stores to try and buy the bricks i am after
but it keeps saying i need to confirm my Email, however i already have several
times and it still won't let me pay for anything. What do i do to fix this?
I follow the link to confirm my Email and it says "This account has already been
confirmed" yet it still says i need to confirm it in every checkout i go to
|
I would first suggest clearing your cache and/or trying another browser or device.
Jen
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