BrickLink Discussion Forum

In Feedback, calebfishn writes:

In Feedback, NedsBrickShop writes:

I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."

Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?

No one needs to deal with a truly rude seller. A polite and professional manner
is a required part of customer service. So, yes, I would consider leaving negative
feedback if I was mistreated as a buyer.

Feedback given is not only a message to the seller, it is a message to the community.
I feel this is just like shopping at the local hardware store, etc. If I was
treated in a rude, unreasonable manner by a store owner, you better believe I
would tell my friends about it and suggest they avoid that store.

Very true, but given the seller does'nt care much for their own customer
service they probably don't care enough about whether their feedback remains
in good standing either so whats the point in the buyer jeopardising their own
feedback just as a means of warning others?

Until Bricklink implements a feedback system that protects buyer opinion without
the fear of retaliation then the feedback system will always remain flawed and
unfit for purpose!

My advice to the OP would be to block the store, tell the seller what you think
of their poor service and don't leave any feedback so as not to give them
the satisfaction of jeopardising your own repuation!

Author:

SilentMode

Posted:

Dec 29, 2021 18:27

Subject:

Re: Is rudeness grounds for negative feedback?

Viewed:

88 times

Topic:

I would leave negative feedback and stoplist them (is that what it's called?),
just as I have with a few people on here as a result of their behaviour.

In Feedback, NedsBrickShop writes:

Author:

yorbrick

Posted:

Dec 29, 2021 17:15

Subject:

Re: Is rudeness grounds for negative feedback?

Viewed:

71 times

Topic:

In Feedback, NedsBrickShop writes:

At the very least, least favourite the store and also stop list them so they
cannot buy from you.

Author:

axaday

Posted:

Dec 29, 2021 14:10

Subject:

Re: Is rudeness grounds for negative feedback?

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94 times

Topic:

In Feedback, NedsBrickShop writes:

Anything that particularly shaped your feeling about a transaction is grounds
for your feedback, but negative feedback should come with a specific comment
so other people can judge for themselves whether your experience is likely to
relate to them.

Author:

calebfishn

Posted:

Dec 29, 2021 12:58

Subject:

Re: Is rudeness grounds for negative feedback?

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74 times

Topic:

In Feedback, NedsBrickShop writes:

Author:

cosmicray

Posted:

Dec 29, 2021 11:56

Subject:

Re: Is rudeness grounds for negative feedback?

Viewed:

89 times

Topic:

In Feedback, NedsBrickShop writes:

It depends ...

One viewpoint is that feedback represents the whole essence of the transaction.

More recently, I'm seeing a trend to where feedback is simply was the buyer
(or seller) happy or unhappy. That type of feedback has external influences,
above and beyond the transaction, but it creeps in.

BL is being a bit less responsive in removing undesired feedback, so take that
into consideration.

I may well receive another negative, and all because a customer is arguing about
the definition of INCOMPLETE. The feedback system here needs serious revision,
and mostly to sort out when non-positive is justified or not.

Nita Rae

Author:

NedsBrickShop

Posted:

Dec 29, 2021 11:45

Subject:

Is rudeness grounds for negative feedback?

Viewed:

248 times

Topic:

Author:

popsicle

Posted:

Dec 28, 2021 19:21

Subject:

Re: 111+777=888 FBs!

Viewed:

47 times

Topic:

In Feedback, SezaR writes:

Right now, I have got
111 positive feedbacks as buyer
777=7*111 positive feedbacks as seller

Total:
888= 8*111 positive feedback

This is a particular moment I do not want to receive any feedback for a while!

P.S Fun fact:
i) 111=3*37

ii) 111 + 777 = 1*111 + 7*111= (1+7) * 111 = 8 * 111 (so not entirely a coincidence
that 888 is also combined of one single digit "8")

I really enjoy these "snapshots in time" type parallels. Very cool!

Author:

SezaR

Posted:

Dec 28, 2021 19:11

Subject:

111+777=888 FBs!

Viewed:

108 times

Topic:

Author:

Nubs_Select

Posted:

Dec 21, 2021 12:58

Subject:

Re: Criticism Please!

Viewed:

43 times

Topic:

😁

Author:

runner.caller

Posted:

Dec 21, 2021 12:52

Subject:

Re: Criticism Please!

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34 times

Topic:

In Feedback, Nubs_Select writes:

Hi!
I just spent most of the day working on a new interface for my splash page and
was hoping to get some criticism on it. I spent the last several hours spell
checking everything so hopefully that's all good

If there's anything
I should add or if something looks messed up on your end. It all helps!
Thanks!
-Jason

https://store.bricklink.com/Nubs_Select&utm_content=globalnav#/splash

There is not mention of free pizza if someone comes and helps you sort!

Lol, jk!

Looks good!

Author:

Nubs_Select

Posted:

Dec 21, 2021 12:37

Subject:

Re: Criticism Please!

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45 times

Topic:

Thank you! I have now updated it.

Author:

SnarkBricks

Posted:

Dec 21, 2021 12:29

Subject:

Re: Criticism Please!

Viewed:

62 times

Topic:

Put a space between the Thank and you on the last line on the splash page...

Thankyou for taking some time to look at our store!

In Feedback, Nubs_Select writes:

If there's anything
I should add or if something looks messed up on your end. It all helps!
Thanks!
-Jason

https://store.bricklink.com/Nubs_Select&utm_content=globalnav#/splash

Author:

popsicle

Posted:

Dec 16, 2021 21:26

Subject:

Re: Negative feedback back given for NO reason

Viewed:

90 times

Topic:

In Feedback, jennnifer writes:

From the buyer's perspective, the reason is that they don't have their
order.

I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.

Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.

I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...

Good luck,
Jen

LOL. Flies with honey I meant. Gotta read before I post!

I don't know, I think you might be onto something. By offering the bees
their honey back, you can lure them in for capture before the flies show up

Author:

jennnifer

Posted:

Dec 16, 2021 19:43

Subject:

Re: Negative feedback back given for NO reason

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68 times

Topic:

In Feedback, jennnifer writes:

LOL. Flies with honey I meant. Gotta read before I post!

Author:

jennnifer

Posted:

Dec 16, 2021 19:42

Subject:

Re: Negative feedback back given for NO reason

Viewed:

78 times

Topic:

Buyer gave negative feedback without contacting me first.

Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!

Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!

I feel that I have been extorted due to the negative feedback!

I had at that point NO Negative feedback for being a Seller!

Not Happy!

I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!

On removal of Feedback list says - the following applies:

Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)

Who can I message for assistance to solve this PROBLEM!

Thanks Cate

Author:

mgriffin

Posted:

Dec 16, 2021 16:09

Subject:

Re: Negative feedback back given for NO reason

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59 times

Topic:

In Feedback, cuddlycj writes:

Dont worry too much about it. Nearly all sellers have unfair neg feedback, forget
about it and move on

Author:

tons_of_bricks

Posted:

Dec 16, 2021 10:13

Subject:

Re: Public apology & you sent a msg to my buyer?

Viewed:

124 times

Topic:

It's sad when people feel the need to do stuff like that with the excuse
of "doing it on someone's behalf", especially without making sure it's
alright first. Busybodies never accomplish anything good.

Author:

WildBricks

Posted:

Dec 16, 2021 08:34

Subject:

Public apology & you sent a msg to my buyer?

Viewed:

293 times

Topic:

Yesterday I posted a question about making a reply to a feedback. I posted a
picture of the page I was asking about and thought that I had blanked out all
of the buyer's information. I screwed up and missed 1 spot. As soon as I
realized that, I cancelled my message. The post was a question. It was NEVER,
EVER meant as a name and shame. I was having trouble finding the correct link
and just needed a bit of help.

So, to my buyer: I apologize profusely for the mistake. I honestly cannot apologize
enough. That was my mistake and it is completely on me.

Now, to the member who emailed my buyer:
***** THAT IS NOT OKAY. ******

My buyer is new to BL; which I mentioned in my message. Normally, I send a message
to the buyer explaining the feedback system and why their feedback is unwarranted
and so damaging. I have found that communication and education about BL goes
a long way. Never in my wildest imaginings would I have thought that another
seller would take it upon themselves to send such a message to my buyer. The
chastising tone of the email and the "mention" of being stop-listed by sellers
made my buyer feel threatened.

What should have been a conversation between myself and my buyer became public
in a way that I never wanted. Again, that is my mistake and I apologize.

Author:

Lenero

Posted:

Dec 16, 2021 05:24

Subject:

Re: Unable to respond to negative feedback.

Viewed:

86 times

Topic:

Hello I am the buyer
I have not received the order yet however I removed my feedback and wait more

Don't worry and lets see what will happen next weeks

Author:

cuddlycj

Posted:

Dec 15, 2021 19:31

Subject:

Negative feedback back given for NO reason

Viewed:

248 times

Topic:

Author:

paulvdb

Posted:

Dec 15, 2021 16:19

Subject:

Re: Unable to respond to negative feedback.

Viewed:

79 times

Topic:

In Feedback, WildBricks writes:

Has something changed with the feedback system? I'm unable respond to a
negative we received last night.

Newbie buyer, unhappy that international package took 1 month to arrive during
a global pandemic.

Normally there is a link to allow you to reply if you are the person the negative
was left for. What am I missing?

Looks like you are on the other member's feedback page which shows the feedback
they posted. In order to reply to feedback you must be on your own feedback page
(the one showing all the feedbacks you received).

Author:

peregrinator

Posted:

Dec 15, 2021 16:13

Subject:

Re: Unable to respond to negative feedback.

Viewed:

46 times

Topic:

In Feedback, WildBricks writes:

That's why I included the picture. There is no "reply" link.

Are you sure you're logged in?

Author:

beaverbrick

Posted:

Dec 15, 2021 16:13

Subject:

Re: Unable to respond to negative feedback.

Viewed:

44 times

Topic:

In Feedback, WildBricks writes:

That's why I included the picture. There is no "reply" link.

Oh my apologies, I was thinking you're missing the link on each feedback.

I've copied the direct link and added your username in, see if this works...
https://www.bricklink.com/feedback.asp?r=y&pg=1&u=WildBricks

Author:

par016

Posted:

Dec 15, 2021 16:02

Subject:

Re: Unable to respond to negative feedback.

Viewed:

44 times

Topic: