| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | wildchicken13  | | Posted: | Jun 10, 2021 16:01 | | Subject: | Re: Changing order status after payment? | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
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Was it an instant checkout/instant invoice order? Or perhaps the buyer marked
the order as paid? Anyway, at the bottom of the order details page, there is
a button that says "edit order". Click on that and then next to "payment status"
select "none" from the drop-down menu. You should then be able to add a shipping
charge and send an updated invoice.
| | In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
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Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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| Author: | SnarkBricks | | Posted: | Jun 10, 2021 15:58 | | Subject: | Re: Order Received page ...Buyer name | | Viewed: | 29 times | | Topic: | Problem | |
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| THANKS for the reference...I tried searching 1st b4 posting but must not have
put in the proper code words to pull this up 
In Problem, wildchicken13 writes:
| | In Problem, SnarkBricks writes:
| | Anyone else seeing that a New Buyer's 1st and last Name is not showing on
the Orders Received page??? But if I sort by the Username it will show the username
in front of their feedback rating? I've had 3 new buyers in the last week
that only show on the orders page as .(0). with no buyer 1st & last name ahead
of it. Maybe it is how the customer set up their account?
Cindy of Snark Bricks
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https://www.bricklink.com/message.asp?ID=1273801
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| Author: | Talixman | | Posted: | Jun 10, 2021 15:45 | | Subject: | Re: 40% off Parts 20% off minifigures | | Viewed: | 24 times | | Topic: | Sales | |
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| In Sales, Talixman writes:
| | 40% off Parts 20% off minifigures until Friday.Over 50 Star Wars minifigures $ 1.00 to $ 3.05 plus free New Battle tan droid with Blaster with $ 20.00 purchase.
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| Author: | wildchicken13 | | Posted: | Jun 10, 2021 15:41 | | Subject: | Re: Order Received page ...Buyer name | | Viewed: | 58 times | | Topic: | Problem | |
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| In Problem, SnarkBricks writes:
| | Anyone else seeing that a New Buyer's 1st and last Name is not showing on
the Orders Received page??? But if I sort by the Username it will show the username
in front of their feedback rating? I've had 3 new buyers in the last week
that only show on the orders page as .(0). with no buyer 1st & last name ahead
of it. Maybe it is how the customer set up their account?
Cindy of Snark Bricks
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https://www.bricklink.com/message.asp?ID=1273801
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| Author: | SnarkBricks | | Posted: | Jun 10, 2021 15:34 | | Subject: | Order Received page ...Buyer name | | Viewed: | 114 times | | Topic: | Problem | |
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| Anyone else seeing that a New Buyer's 1st and last Name is not showing on
the Orders Received page??? But if I sort by the Username it will show the username
in front of their feedback rating? I've had 3 new buyers in the last week
that only show on the orders page as .(0). with no buyer 1st & last name ahead
of it. Maybe it is how the customer set up their account?
Cindy of Snark Bricks
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