BrickLink Discussion Forum

Any progress here?

Grts BrickEmall

Author:

BigBBricks

Posted:

Mar 28, 2021 19:16

Subject:

Re: Suggestion: More structured help-desk process

Viewed:

50 times

Topic:

In Suggestions, FigBits writes:

I'd like to see some small improvements to the way that help-desk tickets are
handled.

First, an auto-reply of receipt, with a ticket number, would be great.

I'm not sure what the help desk process looks like on Admin's end, but I would
expect that tickets can be (at the very least), marked with status updates, and
merged (for duplicates). If so, having an autoresponder could also take advantage
of this structure -- when a ticket is closed, the autoresponder could send the
ticket status update to the person who opened the ticket (any anyone else whose
tickets were merged).

Think about the timeout issues we've been seeing lately. It's fantastic that
Admin has come on to the forum to give us some updates on the status. But only
about ... what ... 1/20 BrickLink users reads the forum? Less than that do it
regularly, and we know how fast posts scroll off the first page.

If status updates could be sent at least to the people who mailed the help-desk,
I think that would go a long way toward keeping those frustrated users "in-the-loop",
in case a significant portion of them are not forum readers.

--
Marc.

Bump, because the request for better trouble ticket support has been open for
more than ten years with no response from BrickLink.

We asked for this over ten years ago, a fact that The LEGO Group and @CE_Tanja
may not be aware of.

- Big B

Because 1000 characters is not enough to begin to tell someone all the suggestions
that have gone unheard.

Author:

Anthony_NL

Posted:

Mar 26, 2021 08:01

Subject:

Updating ancient Help Center items

Viewed:

88 times

Topic:

Status:

Open

Vote:

[Yes|No]

Hello,

I came accross some old images of how a message alert looks like on https://www.bricklink.com/help.asp?helpID=125.
But since BrickLink doesn't look like that anymore, my suggestion is to update
the pictures. It is (or at least sounds) very simple and turns these useless
images into helpful ones. Maybe there are other images (or even texts) that ask
for an update too, but I only came accross this one.

Regards,

Anthony.

Author:

iggugak

Posted:

Mar 26, 2021 03:34

Subject:

Re: Color Addition

Viewed:

27 times

Topic:

I made the same request in July 2019, but it was declined. I still don’t understand
why. It makes no sense at all.

https://www.bricklink.com/message.asp?ID=1148774

In Catalog Requests, starbeanie writes:

Can we please add Chrome Red to the catalog? It's the only Chrome color missing.

Thanks, Bret

Author:

randyf

Posted:

Mar 25, 2021 12:47

Subject:

Re: Color Addition

Viewed:

39 times

Topic:

I would definitely be fine with adding this color to the catalog. It obviously
would not be linked to any inventories, but at least arms and legs from these
keychains could be listed under the proper color for commerce purposes. I see
no reason not to do this.

In Catalog, starbeanie writes:

Chrome Silver ones seem to sell.
https://www.bricklink.com/catalogPG.asp?P=981982&colorID=22

If your making a minifig for a MOC, Chrome Red arms might be perfect.

In Catalog, crazylegoman writes:

In Catalog Requests, starbeanie writes:

Exactly, the arms and legs should be made available for sale. Just because they
weren't released outside of being a keychain, doesn't mean we shouldn't
be able to sell them.

But for what reason? I cannot know the wants of every member, but I imagine
the demand for just chrome red arms and legs without the rest of the body would
be slim to none. This seems like more of a request to allow every possible part
ever made into the BL catalog for the sake of catalog "completeness" as opposed
to an effort to provide a method to sell and buy something.

David

Author:

peregrinator

Posted:

Mar 25, 2021 12:36

Subject:

Re: Color Addition

Viewed:

31 times

Topic:

I don't know what the effort involved might be, if it's minimal it might
be worth it regardless of whether they sell frequently or not.

We might have spent more effort talking about it!

In Catalog, crazylegoman writes:

This seems like more of a request to allow every possible part
ever made into the BL catalog for the sake of catalog "completeness" as opposed
to an effort to provide a method to sell and buy something.

Author:

yorbrick

Posted:

Mar 25, 2021 12:33

Subject:

Re: Color Addition

Viewed:

33 times

Topic:

In Catalog, crazylegoman writes:

In Catalog Requests, starbeanie writes:

Exactly, the arms and legs should be made available for sale. Just because they
weren't released outside of being a keychain, doesn't mean we shouldn't
be able to sell them.

But for what reason?

Because they exist.

What is the point of the catalogue if things are left out because there is no
other reason to put them in?

Author:

starbeanie

Posted:

Mar 25, 2021 12:30

Subject:

Re: Color Addition

Viewed:

34 times

Topic:

Chrome Silver ones seem to sell.
https://www.bricklink.com/catalogPG.asp?P=981982&colorID=22

If your making a minifig for a MOC, Chrome Red arms might be perfect.

In Catalog, crazylegoman writes:

In Catalog Requests, starbeanie writes:

Exactly, the arms and legs should be made available for sale. Just because they
weren't released outside of being a keychain, doesn't mean we shouldn't
be able to sell them.

Author:

crazylegoman

Posted:

Mar 25, 2021 10:47

Subject:

Re: Color Addition

Viewed:

41 times

Topic:

In Catalog Requests, starbeanie writes:

Exactly, the arms and legs should be made available for sale. Just because they
weren't released outside of being a keychain, doesn't mean we shouldn't
be able to sell them.

Author:

starbeanie

Posted:

Mar 25, 2021 09:09

Subject:

Re: Color Addition

Viewed:

43 times

Topic: