Discussion Forum: Help
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View Thread inventory errors and or problems - pete_brick (223)
Hello Recently I have had several orders where either the seller did not have an item I ordered or I did not have an item Ia buyer ordered. Anybody else having these kind of [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - Grego (3894)
[...] If you deny the OCR instead of approving it, then you can issue a NPB snip
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: discount settings + instant checkout pro/con - BellaFux (54)
Thanks a lot for your answer - well summer is not the time for lot of answers i guess, so I appreciate the ones I got even more ;) You gave very detailed information about [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Adding Signature Confirmation to orders - WhiteHorseMatt (684)
[...] Create 2 shipping methods. Use 'Restrictions and Adjustments' set a maximum of $199.99 in one, and a minimum of $200 on the other. The add the fee to the prices [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Adding Signature Confirmation to orders - mjsheller (925)
Can one of you kind souls please walk me thru the steps I need to follow to add a toggle for Signature Confirmation fee to any order over $200. Thanks in advance!
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - Brickwilbo (1490)
[...] It's possible to start a NPB 5 days after the invoice.
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Seeking help to ship to Australia and NZ - enig (4839)
[...] Shipping to NZ has been sorted - big thanks to user _djm To Australia - nothing solid as of yet, but the decision has been made to ship the packages from Germany. If [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - jujason (2620)
So this was pretty much my question. Once the buyer initiates the order cancel request, and the seller cancels the request the order reverts to "pending." Then, the option [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - Oakelm (149)
[...] Shipping cost being unexpected regardless of if it really is, that is allowed grounds for a cancel order under the criteria they put on that cancel order page. So no [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - Oakelm (149)
[...] I think but not certain as not had to go NPB but as you cancelled you already resolved the issue hence NPB is not available. As the NPB process basically cancels the [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - bje (1432)
[...] [...] You have cancelled the order, you cannot now set it to NPB as it does not exist any longer. Ideally you want to complete the NPB and then cancel if it goes to [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - alexwilcox (1323)
[...] Enable instant checkout and all this goes away! just my 2c.
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: Non paying buyer - jujason (2620)
Second question regarding NPB, I have had a few orders lately for instructions that the buyer then changes their mind when they decide shipping is too high. I ship at actual [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Non paying buyer - jujason (2620)
Hi, I wanted to ask since I haven't had to use this feature in a while, and I've waited 1 week since the last status change, read the help, and spent some time in the [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Glue - any suggestions? - Yanneman (17)
I'm havibg trouble with my LEGO sets. I build the Saturn V rocket. Pieces keep falling off all the time. I'm tired of putting the pieces back again. Can anyone please [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: discount settings + instant checkout pro/con - BellaFux (54)
Thanks a lot for your answer, I dont often have more than one set of a kind as it is my private collection which i am selling... I have to look into the shippment discount again, [...]
(2 months ago, Aug 2, 2020, to Help)
View Thread Re: How to un-cancel an order - MYLEGOBRICKS (2704)
[...] HAVING AN OPTION TO UN-CANCEL AN ORDER WOULD BE A GOOD IDEA IF IMPLIMENTED...
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: Leaving order open - Brickwilbo (1490)
[...] The buyer can checkout but not complete the payment. Then you can send a manual invoice by clicking the Invoice icon on your orders received page. Just mark the payment [...]
(2 months ago, Aug 1, 2020, to Help)
View Thread Bionicle Tahu Nuva help needed - Bendix (1535)
Any info of this 3D Bionicle bag please? Can`t find it in the catalog... Thanks for help Beryll
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: Leaving order open - KitKat53 (257)
[...] He hasn't placed the order yet because when he tries to, it takes him to the select payment screen which, for my store, is set to automatically pay through PayPal. [...]
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: Leaving order open - KitKat53 (257)
[...] I know that part, but how do I change my settings allowing him to request an invoice or select payment method? Right now, he only has the option of selecting payment [...]
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: VAT ID verification does not work - Stellar (1519)
[...] There is a bug in the Save button: [...] See: (URL) Sergio
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: Leaving order open - Brickwilbo (1490)
[...] As long as the payment status isn't paid and the order status not packed the buyer can add to the existing order. The system will create a new batch.
(2 months ago, Aug 1, 2020, to Help)
View Thread Leaving order open - KitKat53 (257)
I have a customer who's started an order but is still shopping. Is there a way for him to send the order but leave it open so he can add to it later? I found one answer that [...]
(2 months ago, Aug 1, 2020, to Help)
View Thread Re: VAT ID verification does not work - FloathBricks (2546)
[...] Geiler Move, danke für die Info - na ich probier es Morgen nochmal :)
(2 months ago, Aug 1, 2020, to Help)

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