BrickLink Discussion Forum

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

curious how many of those mods are still active moderating?

All of them are.

are they? when a couple scam reported posts are still up most of the day after
being reported it just tells me there is not a good spread of mods to cover all
time zones.

They are volunteers. They aren't required to be here around the clock.

yeah but it can be worrisome since if someone posts something that is not to
be posted of an illegal nature and there is no one around to remove it, it can
cause problems for this site, like it did for Majhost.

So you want someone standing by in the forums 24/7/365 to make sure that a couple
of spam posts do not last on the forums for more than a little while? I am sorry,
but I don't need BrickLink to be a nanny for everything. People are supposed
to be adults here, and adults can take the time to figure out if something is
legitimate or not. I don't need BrickLink making sure that a "hall monitor"
is staffed all hours of the day, and I don't want the fees that sellers pay
to increase due to the need for said "hall monitor". Not to mention that spam
posts are so rare around here.

Spam posts are not my concern you should learn what happened to Majhost and almost
happened to Brickshelf because they lacked proper moderation. and then you will
understand my concern since I have seen some issues like that on other sites
happen of late.

in fact people don't remember but we also had issues almost like that here
too, but had a more active moderation team at that time.

Author:

Rick_S.

Posted:

Jun 23, 2020 22:24

Subject:

Re: Report post button

Viewed:

29 times

Topic:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

curious how many of those mods are still active moderating?

All of them are.

are they? when a couple scam reported posts are still up most of the day after
being reported it just tells me there is not a good spread of mods to cover all
time zones.

They are volunteers. They aren't required to be here around the clock.

Author:

Rick_S.

Posted:

Jun 23, 2020 21:46

Subject:

Re: Report post button

Viewed:

27 times

Topic:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

In Suggestions, randyf writes:

In Suggestions, Rick_S. writes:

curious how many of those mods are still active moderating?

All of them are.

are they? when a couple scam reported posts are still up most of the day after
being reported it just tells me there is not a good spread of mods to cover all
time zones.

They are volunteers. They aren't required to be here around the clock.

Author:

Rick_S.

Posted:

Jun 23, 2020 21:43

Subject:

Re: Changing rules of feedback

Viewed:

32 times

Topic:

In Suggestions, qwertyboy writes:

In Suggestions, Rick_S. writes:

the incident is over a seller not shipping a full order, which the buyer left
negative feedback then the seller left retaliatory feedback and the only option
the buyer had was to file an NSS.

I get that the buyer wants to have the neg removed, and I am not condoning seller's
behaviour, but posting an NSS just to get rid of a FB is not the way to go. It
is a mis-use of the system. According to the rules, seller did refund the missing
parts, so an NSS is simply not applicable.

Niek.

I agree an NSS was excessive, but the way the rules are written for removing
negative feedback, that was the buyers only option, since he cannot have retaliatory
feedback removed.

Author:

Rick_S.

Posted:

Jun 23, 2020 20:38

Subject:

Re: Changing rules of feedback

Viewed:

35 times

Topic:

In Suggestions, Heartbricker writes:

In Suggestions, Rick_S. writes:

In Suggestions, Heartbricker writes:

I don’t think it’s fair but I also don’t think that merits an intervention or
an investment of resources.
The retaliatory feedback reflects worse on the person who left it.
As a seller, this feedback wouldn’t cause me to block the buyer- specially considering
the seller who left it has a bad track record.
This has no impact on the buyer, it impacts the seller negatively as it should-
seems like it’s working okay.
It’s not perfect but it doesn’t merit investment of resources.

Actually you would be wrong, how do people not know the buyer was very difficult
or made outrageous demands or such? you don't all you know is the buyer got
a negative feedback which reflects on him in the negative and you are saying
he has to suffer with it. wouldn't be surprised if this keeps up this site
may lose many potential buyers because they are not allowed to change a grave
injustice to their reputation and you are ok with that.

Your insinuation of me not caring about buyers experience is a good point for
me to tag out and not waste any further time debating you.
good luck.

But it is true, you say he should just keep the negative feedback, it is like
you do not care and think nothing should be done about and that I disagree with.

Author:

Rick_S.

Posted:

Jun 23, 2020 20:09

Subject:

Re: Changing rules of feedback

Viewed:

26 times

Topic:

In Suggestions, Heartbricker writes:

Author:

Rick_S.

Posted:

Jun 23, 2020 19:28

Subject:

Re: Changing rules of feedback

Viewed:

32 times

Topic:

In Suggestions, Heartbricker writes:

I see, I think that there's blame on both sides here.
This should have been resolved better by the seller as the customer was obviously
not satisfied and was justified to leave a non positive.
The seller fell short and obviously didn't provide a satisfactory solution
to the buyer- and escalated the matter by leaving non positive.
The buyer abused the NSS system as a result of the seller's behavior.
This could be looked at in a couple ways- the feedback system wasn't abused
here- the NSS system was abused.
Our store puts more emphasis on customer experience so we would have sent the
piece or would have made a plea for the buyer to see what would be a reasonable
solution.
We also notify our buyers before shipping an order that is short to give them
an option to cancel.
I do think it is reasonable to spend $4 to repair a 7 cent mistake- but i believe
in taking full responsibility for my mistakes.
Two adults should be able to resolve their disputes- no need for a nanny.
the NSS was an abuse of BL TOS and requires interjection by admin- the feedback
system doesn't.

and yet the buyer is stuck with a negative he does not deserve and you do not
think that needs to be fixed?

Author:

Rick_S.

Posted:

Jun 23, 2020 18:39

Subject:

Re: Changing rules of feedback

Viewed:

41 times

Topic:

In Suggestions, Heartbricker writes:

In Suggestions, Rick_S. writes:

In Suggestions, Heartbricker writes:

In Suggestions, Rick_S. writes:

As it goes a rule not allowing retaliatory feedback should also be added for
removal of said feedback since as the rules stand retaliatory feedback is allowed:

Feedback you Received:
The following are currently the only valid reasons for which you can request
feedback you received to be removed:
Feedback you received contains vulgar language.
Feedback you received contains personally identifying information including your
name, address, e-mail address or telephone number.
You are the seller and the buyer has not paid. Non-Paying Buyer Alert has been
completed or the buyer has accepted the NPB penalty via NPX.
You are the buyer and the seller has not responded or shipped. Non-Responding
Seller Alert or Non-Shipping Seller Alert has been completed.
Feedback you received was posted by a duplicate account of a user who had their
membership terminated.
Feedback you received was posted by a duplicate account of a user who was on
your Stop List before the order was placed.
If you're requesting feedback to be removed for the last 2 reasons above,
you should contact the Help Desk before you submit the request and let us know
the original username of the duplicate account.
Requests can be submitted until the order is purged from the system - up to 6
months from the order date. Requests are submitted to the BrickLink Administration
for approval. If the feedback is removed, it cannot be reposted. Each request
has a status:

I understand the frustration of getting a retaliatory feedback BUT i don't
support interjecting the BL admins into disputes over feedback.
The BL team has enough to do without this added task which is not a revenue producing
nor a productive use of their time.
Having the admin being a referee between two disputing users may result in one
of those users leaving the site which will not be beneficial for the greater
good.
Retaliatory feedback is easy to spot and usually hurts the image of the user
who left it more than the user who received it.

oh wouldn't be surprised if the seller made it onto a lot of peoples do not
buy from lists since his actions are not those of a good seller. but the whole
reason behind admins and moderators is to moderate between 2 parties, instead
the buyer was forced to file an NSS so as to remove said feedback, do you think
that is better?

Not sure which seller you are speaking of.
Buyers filing NSS to remove feedback is a violation against bricklinks' TOS
therefore does require interjection- retaliatory feedback isn't.
The case you described is very rare.

the incident is over a seller not shipping a full order, which the buyer left
negative feedback then the seller left retaliatory feedback and the only option
the buyer had was to file an NSS.

read this entire forum chain to get at why I posted this:

https://www.bricklink.com/message.asp?ID=1205906

Author:

Rick_S.

Posted:

Jun 23, 2020 18:23

Subject:

Re: Changing rules of feedback

Viewed:

46 times

Topic:

In Suggestions, Heartbricker writes:

In Suggestions, Rick_S. writes:

Author:

Rick_S.

Posted:

Jun 23, 2020 18:11

Subject:

Re: Changing rules of feedback

Viewed:

38 times

Topic: