| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | jennnifer  | | Posted: | May 25, 2020 21:05 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Please excuse my ignorance, but where are comments left during Instant Checkout
viewable to sellers? I am wary of this system still and info like this makes
me even more uncertain.
thanks!
Jen
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| Author: | Heartbricker | | Posted: | May 25, 2020 19:57 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 41 times | | Topic: | Suggestions | |
| In Suggestions, Heartbricker writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
Taught lol
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| Author: | Heartbricker | | Posted: | May 25, 2020 19:53 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 72 times | | Topic: | Suggestions | |
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
|
| Author: | BHamBricks | | Posted: | May 25, 2020 19:50 | | Subject: | Comments during instant Checkout | | Viewed: | 129 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
|
| Author: | enig | | Posted: | May 25, 2020 19:38 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Can you imagine a large-volume buyer having to deal with this? I do not consider
myself one, even though my orders placed page currently looks like this. This
is just as important for buyers as it is for you.
|
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|
| Author: | SezaR | | Posted: | May 25, 2020 18:52 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
| In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them 
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
|
| Author: | Teup | | Posted: | May 25, 2020 18:44 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 18 times | | Topic: | Suggestions | |
| In Suggestions, SezaR writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....
|
You always need to verify them yourself. But it's a great help that it indicates
that they (claim to have) sent it so you know when to look, especially for payment
methods that don't produce any notifications.
|
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| Author: | Teup | | Posted: | May 25, 2020 18:39 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 25 times | | Topic: | Suggestions | |
| In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it? I wish the payment would simply bounce, but unfortunately it doesn't...
Happens pretty often that buyers just assume that addres is gonna work.. it's
kind of like throwing with money and they have full confidence that you will
catch it  Luckily it is possible within PayPal to add alias e-mail addresses.
Unfortunately though, that system is bugged and gives me errors if I press the
verification link it sends to that alias address... I currently have an amount
stuck in limbo because of a buyer using my communication email address and so
far I haven't figured out how to unstuck it.
|
|
| Author: | Rarah | | Posted: | May 25, 2020 17:46 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 29 times | | Topic: | Suggestions | |
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Every single buyer or most of them change it to paid once they submit the payment
so I know which order to check for apyment and I my self also set the order status
as paid once I pay for the order so the seller can go and check. It´s pretty
helpfull! But might be just informative as well a separate box. I think you
can set a separate status for the seller and byuer in the order setup page in
setting in legacy view
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:55 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 22 times | | Topic: | Suggestions | |
| In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
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