BrickLink Discussion Forum

In Suggestions, Teup writes:

In Suggestions, SezaR writes:

In Suggestions, sparesleftovers writes:

In Suggestions, SezaR writes:

- Buyer placed an order and made a payment without getting an invoice

Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?

He used the email address of my store, which is the wrong address anyway.

Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.

They can't? When they send it, isn't it up to you to figure out how to
collect it?

No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them

I wish the payment would simply bounce, but unfortunately it doesn't...

If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?

Author:

Teup

Posted:

May 25, 2020 18:44

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

18 times

Topic:

In Suggestions, SezaR writes:

In Suggestions, Mistress_Lisa writes:

Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid'

since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).

Lisa at Brick Dungeon

This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....

You always need to verify them yourself. But it's a great help that it indicates
that they (claim to have) sent it so you know when to look, especially for payment
methods that don't produce any notifications.

Author:

Teup

Posted:

May 25, 2020 18:39

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

25 times

Topic:

In Suggestions, SezaR writes:

In Suggestions, sparesleftovers writes:

In Suggestions, SezaR writes:

- Buyer placed an order and made a payment without getting an invoice

Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?

He used the email address of my store, which is the wrong address anyway.

They can't? When they send it, isn't it up to you to figure out how to
collect it? I wish the payment would simply bounce, but unfortunately it doesn't...
Happens pretty often that buyers just assume that addres is gonna work.. it's
kind of like throwing with money and they have full confidence that you will
catch it

Luckily it is possible within PayPal to add alias e-mail addresses.
Unfortunately though, that system is bugged and gives me errors if I press the
verification link it sends to that alias address... I currently have an amount
stuck in limbo because of a buyer using my communication email address and so
far I haven't figured out how to unstuck it.

Author:

Rarah

Posted:

May 25, 2020 17:46

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

29 times

Topic:

In Suggestions, Mistress_Lisa writes:

Every single buyer or most of them change it to paid once they submit the payment
so I know which order to check for apyment and I my self also set the order status
as paid once I pay for the order so the seller can go and check. It´s pretty
helpfull!

But might be just informative as well a separate box. I think you
can set a separate status for the seller and byuer in the order setup page in
setting in legacy view

Author:

SezaR

Posted:

May 25, 2020 16:55

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

22 times

Topic:

In Suggestions, sparesleftovers writes:

In Suggestions, SezaR writes:

- Buyer placed an order and made a payment without getting an invoice

Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?

He used the email address of my store, which is the wrong address anyway.

Author:

sparesleftovers

Posted:

May 25, 2020 16:51

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

23 times

Topic:

In Suggestions, SezaR writes:

- Buyer placed an order and made a payment without getting an invoice

Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?

He used the email address of my store, which is the wrong address anyway.

Author:

SezaR

Posted:

May 25, 2020 16:51

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

28 times

Topic:

In Suggestions, Mistress_Lisa writes:

Author:

SezaR

Posted:

May 25, 2020 16:47

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

28 times

Topic:

- Buyer placed an order and made a payment without getting an invoice

Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?

Author:

sparesleftovers

Posted:

May 25, 2020 16:03

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

42 times

Topic:

I have had this issue too. I resolved it by contacting the buyer and asking him
to remove the paid / payment sent.

My situation:
- I do not accept onsite payment ( I always send a manual invoice)
- Buyer placed an order and made a payment without getting an invoice
- Buyer marked order as paid/payment sent
- At that point the order was grayed out and not editable anymore
- When hovering over the order there was a text box stating that order had been
paid and could not be changed anymore.
- After I sent the mail the user changed the status and then I was able to enter
shipping and send the invoice.

I hope there will be a proper fix, but the workaround is to ask the customer
to revert the status.

Regards,

Andy

In Suggestions, Admin_Russell writes:

In Suggestions, Mistress_Lisa writes:

In Suggestions, Teup writes:

In Suggestions, Mistress_Lisa writes:

Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice!

I'm pretty sure that's a bug.. buyers can't change the order status
to paid, only sellers or onsite payment can.

Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid'

So.. are you talking about the order status, or about the grand total showing
in bold because the buyer submitted the payment? You'd want to remove the
latter just because you don't need it?

Well, I need it.. not everyone
works with PayPal. If buyers send me bank transfers, I need to see that so that
I can ship their order or verify the payment. It's a pretty important feature
to me.

Well, drats. I guess that isn't the solution either. But I have checked my
Paypal account, and there is NO payment from the buyer. And yet, since he marked
it paid, everything is grayed out and I cannot add a shipping amount or send
an invoice! Frustrating!! Okay, so a better solution may be that BrickLink does
NOT gray out the options!!

Lisa

Hi Lisa,

You should be able to send an invoice. One of the changes we made last week was
to allow an invoice regardless of order status:

https://www.bricklink.com/message.asp?ID=1198619

(7) b. Sellers can send an invoice independent of order status

This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.

So if you can't send an invoice, that's a bug and we'll need to get
it fixed.

Regarding being able to change the charges on an order after the order has been
paid, this is something we did not revert last week, and a number of sellers
have come forward with situations where they still would like to use this option.
I will gather up these comments and re-open this issue with the team this coming
week to see if we can be more flexible.

Although, my understanding of the "Paid" status would be that the seller would
have to mark it as paid, or it would be marked as paid as a result of an onsite
payment transaction. I would not consider a buyer marking something as "Paid"
as something that should limit the seller's options in any way. Maybe there
is some confusion on this depending on whether the seller has enabled the option
of separating payment status from order status.

Also, and I extend this to anyone who has an order status that is stuck for whatever
reason. Please contact me and I will change the order status for you manually.

Author:

Stellar

Posted:

May 25, 2020 14:56

Subject:

Re: Disable Buyer's Ability to mark order Paid

Viewed:

36 times

Topic: