BrickLink Discussion Forum

Status:

Open

Vote:

[Yes|No]

I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.

These buyers are often of the mindset that they are the ones calling the shots
on cancellations, payment time frames, etc. all while having no regard for the
BL or my store terms regarding such. Anything from unilateral ability to
cancel, expectations of free shipping, allowance to pay 10-days after ordering,
etc. and just the general "buyer rules" attitude that other selling sites (need
I name them?) have allowed buyers to abuse sellers with. These other sites have
taken some steps to protect sellers and buyer alike, but BL has fallen behind
the times.

Granted, these buyers are often new to BL which has a major learning curve, but
when you sell the exact same item 3 times in one week, and all 3 buyers want
to cancel after accurate shipping is invoiced for, it gets annoying. Why not
ask for a quote? And why only ask to cancel after days of the invoice being
sent? This and the increase in NPB buyers tying up stock have left me convinced
payment time-frame allowances need to be changed. The following is my view of
the changes this site needs to consider to move forward in a all-parties friendly
way:

Suggested Changes
1a: NPB should be changed to allowable to be filed 3-days from invoice (not
the order date). This would be similar to other online selling sites. Not
auto-started, but optional so situations and agreements allowing additions, extended
payment, etc. can all still run as before.

1b: NPB should be allowed to complete after 7-days from the invoice date (4
days of being opened). 14 days (21 if buyer responds) is a ludicrous amount
of time to send payment or tie up a sellers stock. 7-days is actually really
long, but much better than 14-21.

Most all decent buyers pay well before 3-days, and a NPB started is simply a
reminder to pay as it cannot be completed unless the buyer fails to ever pay.
So I can only see this as a positive change making bad situations end sooner
than later and keeping stock available on the marketplace.

2: Additionally I would suggest that a feature be added to protect sellers
WHILE allowing unconditional buyer requested cancellations. However, if
a cancellation is buyer requested the buyer should not be allowed to leave a
review (or an auto-positive given by default), and they should by default be
given a feedback showing an "Order Was Canceled By Buyer" message with a neutral
rating by default. Like an NPB's three-times-and-you're-out policy,
the buyer cancel option should be limited to 2, maybe 3 in a 6-month period,
or something reasonable. This allows buyers a true out when needed, and protects
the seller who after a customer gets pushy or rude the ability to safely allow
cancellation (when the buyer initiates) without needing the NPB and now current
2-3 weeks to prevent an unwarranted negative feedback. As is the system turns
good sellers into captive sellers, needing a NPB to save them from nightmare
feedback, but at the extremely high cost of wasted time and tying up their items
for weeks. No buyer needs 7, 14 or 21 days to pay and should not be granted
an ability to push payment back this far.

The current system for cancellations and NPB simply needs reformed. Buyers need
to be able to cancel in select situations such as a pushy seller trying to gouge
them on handling/shipping or holding the order hostage refusing to cancel, a
threat of pay or get an NPB. Sellers likewise need protection from the long
tied up inventory, or negative despite granting buyer an unwarranted cancellation.
The above should reduce 90% of all problem orders to being resolved in days,
not weeks, and all parties moving on largely unaffected. Bad sellers and buyers
will still get weeded out, and good ones will thrive.

Thanks for considering,
Jonathan

Author:

athornberg

Posted:

Mar 18, 2020 09:51

Subject:

Decorated categories

Viewed:

77 times

Topic:

Status:

Open

Vote:

[Yes|No]

Replace "decorated" categories with 2 new categories, "printed" and "with stickers".

Author:

samsam2

Posted:

Mar 17, 2020 15:27

Subject:

adding new inventory then edit

Viewed:

68 times

Topic:

Status:

Open

Vote:

[Yes|No]

is it just my browser settings causing all input to be lost when going back to
edit an inventory before submission? When I'm changing an existing inventory,
that page seems to let you go back and edit your work and even add extra rows
and you don't lose your work, but I do lose all my work when I have to correct
a new inventory I'm trying to add.

Author:

miskox

Posted:

Mar 17, 2020 05:38

Subject:

Quotes

Viewed:

94 times

Topic:

Status:

Open

Vote:

[Yes|No]

I would really like to delete/file... quotes. If I hover over 'my store'
icon I see 13 Quotes. They have all been filed so I would prefer not to see this
number there. Please change something (maybe display only not filed quotes?).

Thanks.
Saso

Author:

Kuboteka

Posted:

Mar 14, 2020 20:29

Subject:

Promocode Functionality

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83 times

Topic:

Status:

Open

Vote:

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Hi all!

Sorry for my bad english, but this idea I really want to share with you

I think that Bricklink need functionality for sellers to offer Promocode additionaly
to coupons.
Coupons can be used just by registered users and mostly work with returned buyers
But promocode functionality is a reason for seller to grow up his social network
auditory and could help to bring more new users to bricklink.

I think it should work this way:

Seller can set up many promocodes at the settings.
He can chose the % or fixed ammount for each promocode.
He can set up it same way as coupon (for parts or sets / new or used / additionaly
to current discounts or not / how long it will work for buyers (should be possible
to set up permanent promocode))

On the forum should be special Topic for promocodes. It will work instead of
forum messages like "coupon for each who write me here"

Promocodes are realy good working strategy for social marketing and also can
be added to the bussiness cards or to the store page or many other places.

How do you think about it?

Author:

BrickenbergNC

Posted:

Mar 14, 2020 15:01

Subject:

Bulk Coupon Create Functionality

Viewed:

48 times

Topic:

Status:

Open

Vote:

[Yes|No]

I think that an option to create coupons in bulk would be very useful.

The submission form could include the basic coupon parameters and then have some
way of selecting the members that will receive the coupon. This could be filtering
options such as everybody over x number of orders, or it could be a text box
where the usernames could be copied and pasted in bulk.

Author:

KCFBricks

Posted:

Mar 14, 2020 05:21

Subject:

Item cost auto worked out when parting out

Viewed:

99 times

Topic:

Status:

Open

Vote:

[Yes|No]

Hi there,

Do you think a feature will be added in which when you part out a set you can
add in how much the set cost and then the system would calculate how much was
paid per piece? It's a pain adding it in individually especially when you
have over 300 items! It would be nice if a feature like this also worked out
how much each part cost based on how much they sell for (depending on if you
picked current average/6 month average etc). For example if you bought a set
for $20 and it had 4 parts equally the cost would be $5, however if two of the
parts average was $10 each and the other two were $1 each having a cost of $5
for each part wouldn't make sense. Having to work that out for each part
by hand is just way too time consuming, but if the system did it on part out
entry it would be awesome.

Author:

DrDrewBlood

Posted:

Mar 11, 2020 11:59

Subject:

Purist Custom Figures

Viewed:

278 times

Topic:

Status:

Open

Vote:

[Yes|No]

I would like a Purist Custom Figures catalog. People can submit pictures, descriptions,
and links to specific components. Buyers can click "add all to wanted list".
Picture Source: Reddit User pumpkinsunrise

Author:

peregrinator

Posted:

Mar 10, 2020 08:59

Subject:

Wanted List Buying Page - open carts

Viewed:

63 times

Topic:

Status:

Open

Vote:

[Yes|No]

My apologies if this has already been suggested.

It would be great if, in addition to showing favorited stores and those with
coupons first, you could also show stores in which you have open carts first.

Author:

peregrinator

Posted:

Mar 6, 2020 09:40

Subject:

Sending coupons to store fans

Viewed:

76 times

Topic:

Status:

Open

Vote:

[Yes|No]