Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calsbricks  | | Posted: | Nov 27, 2017 11:08 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, chetzler writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
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No, No, NO! Voted no.
| |
Automatically will have the Quote option enabled.
What is the harm in that?
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-Someone else buys the parts while the customer is waiting on the quote!
-It makes the purchase process longer!
-It's a draconian one-size-fits all approach!
| | Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
And they still can in my shop and many others! I charge no additional fees and
my shipping rates are quite clear (I usually end up paying some of the shipping
myself). Don't try to force me to run my shop in a particular way just because
a few other sellers are shady!
"Request for invoice" works just fine and my sales have remained steady even
after the instant checkout debacle, so people are still OK with using this method.
Instant checkout still does NOT allow for calculation of sales taxes and even
though this is on the road map I have very little faith that it will be implemented
properly. IC also (as far as I can tell) calculates shipping strictly on weight
and volume. I would appreciate a system that mirrors my shipping tables: give
the customer one price if his order contains a set and another if it contains
only parts. This would be far easier to implement.
I'm sorry you ran across a bad seller, but again, I'm am getting very,
VERY tired of the knee-jerk reactions around here that propose up-ending the
processes of a bunch of good sellers just because a few bad sellers are jerks.
If you have to read the terms multiple times that should be a sign to leave
that store.
Some people are always going to try to game the system, IC or not. "Caveat emptor"
will always be good advice, just do a little research as always and stick to
sellers with a good track record.
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+111111111111 - wholeheartedly agree.
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| Author: | calsbricks | | Posted: | Nov 27, 2017 11:07 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | Fully supported. I have had the Quote function enabled since it was first introduced,
and have no intention of ever screwing myself and my customers over by implementing
that goat rodeo called Instant Checkout. Sellers should be obliged to offer the
Quote Function if they opt not to use Instant Checkout. The latter must not be
made mandatory though. If it does, I and a large number of other sellers will
leave.
That said, the Quote function must be improved. Instead of an obfuscated tab
at the very end of the checkout process, it should be the fork in the road right
at the start.
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Nothing should be mandatory as far as this goes. You have over 11,000 unique
sellers on this site and they will all have an opinion of whether they want to
offer quotes or instant checkout - leave it that way and you may end up filtering
out the 'damaged goods sellers' that seem to happen - this is really
odd, I must say all this talk about sellers not responding etc. We have been
buying for a very long time on this site and have never had a seller not respond
to any query we had pre, during or post sale. Most of them are happy to get their
orders in and process them and certainly do not want to turn away business. Maybe
people should name and shame them  .
| |
In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
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| Author: | calsbricks | | Posted: | Nov 27, 2017 11:02 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
I agree. I think it is perfectly acceptable that a buyer should be able to refuse
to pay if they were not told of the total costs for an order in a clear and simple
way. Some seller's terms are contradictory and / or confusing (for example
charging lot fees but do not consolidate lots), and also not knowing what packaging
the seller will use can change the costs significantly.
|
We believe that already exists - a buyer can request to cancel an order at any
time and most reasonable sellers will simply cancel and move on, that is what
we do.
| |
Either make quotes mandatory, or allow buyer-led cancellations if they do nto
want to proceed once invoiced with the true total.
|
Don't agree. If you are going to do that why not make all features mandatory
- new layouts, instant checkout etc. Taking away people's choices is never
a good idea.
| |
I am amazed at how many sellers don't reply to emails asking for quotes.
I've had two sellers that did not reply to messages in the past week, and
one other saying that I should be able to work it out by myeslf from their terms
page. Of course, I couldn't work it out as they don't say how much their
packaging weighs. Not only do they lose a sale now, they will probably lose all
future sales too.
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Never ever had this problem and I do not believe we have ever not responded to
a query pre an order. Again move on and go somewhere that want's your business,
rather than dealing with someone who obviously doesn't.
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| Author: | calsbricks | | Posted: | Nov 27, 2017 10:57 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Pippyblocks writes:
| | This is why I have a min buy of £5 and postage at cost, simple and clear.
|
And so do we
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
|
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| Author: | calsbricks | | Posted: | Nov 27, 2017 10:39 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
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| Author: | calsbricks | | Posted: | Nov 9, 2017 07:20 | | Subject: | Change Search Results for Find Stores | | Viewed: | 54 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I believe it would be very helpful for the collection of statistical data if
the way the search in Find Stores' returned its results was altered to include
a column for Instant checkout enabled/adopted. Use the same Lightning bolt that
is currently being used simply add the column rather than having to go back and
forth betwee the searches - without IC and the 2nd with
The example shown reflects the UK's top 11 stores for no of items. 5 of the
11 have implemented it so far. 6 haven't, for whatever reason.
This would save having to make 2 searches (and less calls on the server) apart
from making it easier to gather the data.
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| Author: | calsbricks | | Posted: | Oct 22, 2017 04:51 | | Subject: | Please add new item to Activity Page | | Viewed: | 65 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Please add new Non-Commercial Activity category to the My activity section to
cover add Packaging Dimensions to Catalogue Items. Include Pending, approved
and disapproved.
This will allow individuals to identify what is happening with their submissions.
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| Author: | calsbricks | | Posted: | Oct 16, 2017 11:49 | | Subject: | Improvements to part descriptions | | Viewed: | 70 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| It would be very helpful if in the part descriptions submitters were required
to put colours where appropriate. For example and especially for minifig torso
assemblies.
If someone submits a new minifig torso or legs assembly they should fill in a
short form for Hip colours, leg colour(s) as well as torso colour, arm colour
and hand colour.
If we could get this as a requirement it would make life much easier especially
when using tools like goatleg.
If the description doesn't include all this information then Goatleg doesn't
always find it and that makes identifying some of these parts much harder than
it needs to be.
|
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| Author: | calsbricks | | Posted: | Sep 16, 2017 14:07 | | Subject: | Re: Change to information held in Catalogue | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, SylvainLS writes:
| | In Suggestions, calsbricks writes:
| | […]
There
are well over 1/2 million members of Bricklink now - even if only 20% of them
contributed […]
|
You’re overly optimistic about contribution rate.
I don’t think that there ever were 20% of BLers who contributed, even back when,
even counting one-time contributors.
And for something that will only interest sellers, 0.02% (100 people) seems more
likely. But maybe it would suffice 
|
There are two of us who have already said we would supply our data which, I can
assure you, would make a dent in what is needed. We are all 'whistling in
the wind' over this cause BL do their own thing and changes to the catalogue
are changes to their single most important and valuable asset. You will remember
the saga over image rights when they took over and how there is a shyness to
open the catalogue any further (the changes to Brickstock and logging in). Good
to get this out in the air and see what peoples thoughts are but it ain't
going to happen.
If it promotes dialogue with BL development we will have achieved something.
Dimensions, weights etc ?????
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| Author: | calsbricks | | Posted: | Sep 16, 2017 13:49 | | Subject: | Re: Change to information held in Catalogue | | Viewed: | 14 times | | Topic: | Suggestions | |
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| In Suggestions, qwertyboy writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, qwertyboy writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, brickbrowser writes:
| | In Suggestions, calsbricks writes:
| | The Bricklink catalogue has the perfect base for this change but it is a question
of whether the developers feel they can do it with minimum effort. Each item
in the catalogue has a PCC as well as its mould or design id number associated
with it. The PCC code is Lego's element id and it is what they print in their
instructions.
There have been lots of comments both in and out of the forum concerning part
weights and how there is a variance between colours of the same part number.
We have also experienced this. The simple way to deal with this is to add a weight
field against the PCC in the catalogue. This would allow the system to hold the
individual weights for each colour part and could be used to more accurately
provide cart weights for instant checkout when it comes out of preview.
|
There are far greater weight discrepancies / inconsistencies in batches of packaging
materials (even from same supplier), than those attributed to mold or part colour
differences. Furthermore, one weight submitter's scales and measuring technique
probably differs from another's to the extent that the exercise is moot.
I doubt that would ever be an effective use of people's time.
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You may be right - the only thing is surely we have to start somewhere - as I
said in an earlier reply the current generic system only works because sellers/stores
have been doing this manually
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For the record - when doing up shipping cost for an order, we have _never_ weighed
the order, we always used BL's supplied weight (unless of course the weight
was not specified). As far as I can recall, we have never had issues with an
order needing more postage than what was indicated by using supplied weights.
As others have indicated as well, adding weights to PPCs is a massive undertaking,
time that would be better and more profitably spent elsewhere.
Niek.
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We weight every order and totally disregard BL's weight as
it does not make allowances for bags, other packaging materials and of course
the box we use. Strange you don't weigh your orders?
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Poor choice of words, my bad. I meant - we don't weigh orders before determining
shipping cost. We have a good handle on what fits into where, and that includes
how much weight to add for packing material. We have enough NBPs to make packing-up-and-then-unpacking
a pain in the behind. If we over-estimated shipping, we refund. If we under-estimated,
we eat the diff. Same will happen when auto-checkout will come by.
For us, PPC weights are a non-issue, and (again for us) efforts would be better
spent developing other features.
Niek.
|
Then AFOL's comments about checking MyWeight a PPC weight or defaulting to
the generic weight solve that issue - if the PPC weight were available.
BTW
We work very differently to you. Our parts are picked and prepacked to determine
an accurate shipping cost - we never under or overcharge - no refunds no administration
just simply parcel sent at cost given to buyer. It has worked well for us for
6 years and 4100+ orders - not sure we need to change it. Haven't had an
NPB in all that time - so again that is not an issue for us. I have said this
many times and will keep saying it - if instant checkout can replace a manual
system which doesn't get it wrong - ever - then subject to them sorting out
the Paypal on site payment issue (to do with addresses) we will look at it in
seriousness if not we will stay with what works for us and hasn't let us
down - the old expression applies if it ain't broke don't fix it.
There are huge number of things that are needed on the site - we agree with
that but that all appears to be out of our (The community's) control or influence
- the roadmap has changed a multitude of times - no one knows where the seller
tools are or if we will ever see them - so many other things do need doing -
we agree but we and others do not see this as being the lead weight to bring
it all to a halt it would simply be another enhancement to the BL catalogue.
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