BrickLink Discussion Forum

Follow up: I followed all of the advice given here and finally won the fraudulent
Paypal claim opened by this buyer. I'm stuck with a negative FB but at least
they weren't successful in ripping me off.

Thanks so much for all the good info.

Darcy

In General, JerseyGirl689 writes:

Kind of a long story, buyer contacts me last month asking if I'll please
open my store so they could purchase a couple of figures. Wasn't really
interested, but gave them the password anyway (my first mistake), and they made
a purchase. Pulled the order and sent invoice, instead of paying they waited
awhile and used the password to add another figure. Pulled it and sent another
invoice, same thing, they waited awhile and added another figure, pulled it and
sent an invoice, you guessed it, they waited, used the password and added another
figure. Each time resetting the time.

Anyway, once I was wise to this scenario I changed the password and waited.
Finally messaged asking if they were going to submit payment or if there was
a problem I should be aware of. Response was, I'll be submitting payment
today. Waited several more days and finally opened a NPB. Buyer paid that evening
and I shipped the order the next day. Mostly brand new never assembled CMF's
with leaflets and packages.

Tracking shows the order was delivered a few days, so today I get this message:
"Hi! I have received the package. But all of the figures are so permiated with
cat urine, As I was walking out to the mailbox I could even smell it. Maybe
by a compensating half refund That would be fair. Let me know what you can do!
Thank you Kindly!"

I did respond in anger (my second mistake), "Seriously? Guessing this is a pathetic
attempt at retaliation, since you couldn't
be bothered to pay for your order until I filed a NPB. Especially since I don't
even have a cat."

So this is where we are now, see pic. Between 1000's of transactions between
here and Ebay I've never had a claim made against me, but hear all the time
that Paypal always sides with the buyer, does anyone have any suggestions on
how to proceed. In a normal situation I'd simply tell the buyer to return
the order for a full refund including shipping, in this case I seriously doubt
mu merchandise would come back the same way it was sent.

Author:

JerseyGirl689

Posted:

Dec 26, 2021 23:04

Subject:

Re: Missing Tyrannosaur

Viewed:

41 times

Topic:

Related Software

https://www.bricklink.com/v2/catalog/catalogitem.page?id=178686#T=S&C=69&O={%22color%22:69,%22iconly%22:0}

In Related Software, PedroPicturesTM writes:

I can't seem to find the Dino/Jurassic World style Tyrannosaur in the part
inventory in Studio. I've seen it in other creators' rendered posts.
Were the parts taken down, or are they using an external source to get this version
of the LEGO Tyrannosaur?

Author:

JerseyGirl689

Posted:

Dec 17, 2021 20:19

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

90 times

Topic:

In General, firestar246 writes:

In General, JerseyGirl689 writes:

In General, firestar246 writes:

Just give paypal the facts and hope for the best. We had a paypal claim put against
us last year because we took one day longer than our stated 5 business days to
ship the order out (we had told the customer about the extra delay before shipping
the order out, but they waited until after receiving the items to complain about
delay and demanded a full refund). We gave paypal the facts and they closed it
in our favor.

Thanks, I did respond in Paypal, offering a full refund plus shipping upon return,
based on the response I'm pretty no matter what happens I'll be screwed.
Either she'll get a refund or return something unpleasant. fingers crossed.
She responded back with this:

That's the message they sent through Paypal? I"m sure even paypal would see
through that.

Yes, that's a screenshot of their message.

Author:

JerseyGirl689

Posted:

Dec 17, 2021 17:47

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

80 times

Topic:

In General, popsicle writes:

In General, JerseyGirl689 writes:

Sorry to hear about your troubles, Darcy.

These guys look like they’re not buying their cat-piss story either

https://www.bricklink.com/message.asp?ID=1153351

You got some good advise regarding PayPal, let's hope it's handled justly.

-popsicle

I've provided everything I have, and had already offered a full refund, including
shipping, plus provided a return label, so we'll see.

As for the furbabies, sadly the rottie and tri-color mix both passed away the
beginning of this year, 1 in Jan. and 1 in April. Both were seniors and went
peacefully at home with me by their side.

Author:

JerseyGirl689

Posted:

Dec 17, 2021 15:44

Subject:

Re: Does BL remove neg FB for order violates TOS

Viewed:

32 times

Topic:

Problem Order

In Problem Order, dearlydeparted writes:

Have a real hassle of an order, now paid but intend to refund and cancel as it
violates my Terms of Service. If neg FB is left, is that an accepted condition
of Admin removal of negative? I know they are pretty tight under which FB is
removed.

Doesn't look like they do: https://www.bricklink.com/help.asp?helpID=14&q=feedback+removal

Author:

JerseyGirl689

Posted:

Dec 17, 2021 15:34

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

87 times

Topic:

In General, Cob writes:

In General, JerseyGirl689 writes:

It is possible an animal entered the delivery truck and did it's business
on your package. I have left my car door open for minutes and my neighbors cats
entered my car. I think the cats thought my car was either a fun house or had
something good to eat (or both) as the cats entered my car a few times.

I would offer return shipping with a prepaid label and provide a refund upon
receipt of the items. I would also video opening the package that was returned.

Anything is possible, my concern is this all started AFTER I opened a NPB, then
they tried to get a 50% discount for "urine" that miraculously became a full
refund for "counterfeit" items. It's pretty clear this buyer is nothing
but a scammer and thief.

I really hope admin. sees this and gets rid of them before they steal from someone
else. This isn't the kind of behavior I've come to expect from people
on this site and the main reason I stopped selling on Ebay. It's people
like this that ruin things for everyone else.

Author:

JerseyGirl689

Posted:

Dec 17, 2021 14:50

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

100 times

Topic:

In General, legoman77 writes:

In General, JerseyGirl689 writes:

In General, calebfishn writes:

Please let us know who to stop-list

Not sure that's allowed here, but anyone interested is welcome to PM me.

You should post it. Sounds like a good thing to alert sellers to.
You should also have a cat. So many need homes.
John P

I did at one time, sadly they don't live as long as us or I still would.
BTW, he was gone long before the "counterfeit and covered in urine" figures
ever came into play.

I'll be leaving appropriate FB for this scammer shortly.

Author:

JerseyGirl689

Posted:

Dec 17, 2021 14:45

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

76 times

Topic:

In General, peregrinator writes:

In General, JerseyGirl689 writes:

Does PayPal know that the buyer wanted to make a deal for a half refund? I feel
like that's important if she is now claiming that the items are counterfeit.

They do now, I sent them a copy after your post. Thanks!

Author:

JerseyGirl689

Posted:

Dec 17, 2021 14:27

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

91 times

Topic:

In General, calebfishn writes:

Please let us know who to stop-list

Not sure that's allowed here, but anyone interested is welcome to PM me.

Author:

JerseyGirl689

Posted:

Dec 17, 2021 14:25

Subject:

Re: I'm about to be ripped off by a scammer...

Viewed:

89 times

Topic:

In General, firestar246 writes:

Author:

JerseyGirl689

Posted:

Dec 17, 2021 14:05

Subject:

I'm about to be ripped off by a scammer...

Viewed:

415 times

Topic:

Author:

JerseyGirl689

Posted:

Dec 13, 2021 17:58

Subject:

Re: Damaged shipments to Florida - USA

Viewed:

58 times

Topic:

Shipping

In Shipping, johnl1479 writes:

I'm on a fact finding mission: Has anyone recently (December 2021) shipped
minifigures to Florida, only to have them arrive to your buyer missing or damaged?

Over the past two weeks, I have had multiple orders pass through USPS facilities
in Florida that, upon delivery to my buyers, had the packaging damaged (as is,
ripped open and resealed) and minifigures missing from the shipment (but other
pieces intact).

I feel like my own data points are not statistically significant to point to
anything large and nefarious, so if this has happened to you recently, I'd

like to hear about it.

I'm in central Florida, no missing minifigs, but I received a snow globe
via USPS in horrific condition. Package was clearly labeled fragile, package
was torn apart to the point the globe box was in pieces and the foam packing
was destroyed. Luckily the globe wasn't brokenn though.

Author:

JerseyGirl689

Posted:

Dec 4, 2021 17:14

Subject:

Re: Lost shipment

Viewed:

51 times

Topic:

In Help, dklosterman writes:

I think the USPS lost a shipment, the tracking number indicates delivered a week
ago and so far my inquiries to the post office have yielded nothing. What are
my options here?

Have your seller take the shipping receipt to USPS in person. As a seller I
had a package go missing, tracking showed delivered, buyer said they never received.

I took the receipt in person, to my local USPS and they were able to tell me
exactly where it was delivered, together with an address and photo of the place
it was delivered.

Author:

JerseyGirl689

Posted:

Oct 27, 2021 20:59

Subject:

Re: Package returned to sender: refund or not?

Viewed:

66 times

Topic:

Shipping

In Shipping, Schenkel writes:

Hi all,

I have an issue with a customer: the package he bought was returned to me after
shipping, because the buyer was not at home when the delivery service offered
the package (3 times they tried). I want to resend the package to him and even
offered to pay 50% of the shipping costs for this second time. He states it is
not his fault the package was returned (however; the package was shipped without
insurance). Now the buyer wants a refund and cancel the order, because he does
not want to pay for any extra shipping costs.

Since it was a big order, I don't want to cancel or refund the order. And
I will definitely not pay back the shipping costs. What are your thoughts about
this? How should I proceed?

Personally I would refund, including shipping, and move on.

In general: when a buyer chooses a cheap shipment (without insurance) and anything
goes wrong (for example; the package got lost); it is not my responsibility,
is it?

Yes, as a seller it is your responsibility whether it's insured or not.

Last thoughts: you don't want negative reviews/ratings of your store, but
what to do when a customer is just unreasonable?

Whatever it takes to make them happy, within reason. Happy customers are loyal
customers.

Let me know what you think or your experiences were! I am very curious...

Author:

JerseyGirl689

Posted:

Oct 22, 2021 15:38

Subject:

Re: A little info please

Viewed:

40 times

Topic:

In Help, Brickitty writes:

In Help, JerseyGirl689 writes:

I've been adding inventory to reopen my store. Until last night all was
fine, now this is what I see, all the categories on the left are gone.

I've checked some other stores and see the same thing. Is this an issue
on my end? Or are other people having the same problem?

Thanks in advance, Darcy

By "until last night," do you mean before or after the site maintenance at 10:50-11:00
PM Pacific Time? Is it happening when you view other sellers' stores too?
Because I've had that happen when viewing my store and other stores twice
now, but it's been reset and the problem's gone away with daily maintenance
each time.

It was happening in every store including mine which is why I thought it might
be a BL problem. I knew if I came here someone would have a helpful suggestion
and I was right! Thanks to SylvainLS I was able to figure it out.

It was my own stupidity, not surprising, as soon as he mentioned settings the
light bulb went off. Last night I was trying to figure out if there was a way
to make the featured items page go away because I truly dislike it. Instead
I made everything except that vanish, for every store. Who knew?

From now on I plan to leave the settings alone, I know I'm technologically
challenged and should've known better.

Thanks again! Darcy

Author:

JerseyGirl689

Posted:

Oct 22, 2021 14:48

Subject:

Re: A little info please

Viewed:

47 times

Topic:

In Help, Chickaroo writes:

In Help, JerseyGirl689 writes:

Psssst... Based on 64 views I know you're out there. I didn't decide
to post rhetorical questions out of boredom. I asked because I need to know,
is this a BL glitch or something on my end that needs to be fixed.

Anyone?

In Help, JerseyGirl689 writes:

I’m not having any problems

Have you tried the usual clearing cookies etc, to see if that helps?

Thank you! I've been doing all the usual, so far nothing. Now that I know
it's me not BL I'll keep at it until I figure it out. Thanks again!

Roo

Author:

JerseyGirl689

Posted:

Oct 22, 2021 14:25

Subject:

Re: A little info please

Viewed:

51 times

Topic:

Author:

JerseyGirl689

Posted:

Oct 22, 2021 12:41

Subject:

A little info please

Viewed:

202 times

Topic:

Author:

JerseyGirl689

Posted:

Oct 11, 2021 16:51

Subject:

Re: Really ?????

Viewed:

76 times

Topic:

https://www.dailymail.co.uk/news/article-10079553/Lego-says-remove-gender-bias-toys-survey-showed-boys-fear-fun-of.html?ns_mchannel=rss&ico=taboola_feed_article_desktop_news

In General, Rob_and_Shelagh writes:

In General, cosmicray writes:

In General, yorbrick writes:

In General, SimplyBricks writes:

So I wonder what they will do with Friends? Maybe they will include more male
minidolls in the sets to make that more gender balanced.

I thought the whole point of Friends and the minidoll was to aim products firmly
at girls, and that the minidoll form came from their research that (some) girls
find it more appealing than the traditional minifigure. Unless they start to
introduce a lot more male figures, Friends (and any future minidoll series like
Elves) will always be seen as a girls range, even though some boys like it. The
Friends sets are much more targeted towards girls than City is towards boys.

Possibly, but if you turn back the clock, and look at Scala, Belville and Paradisa,
those were both more gender neutral than Friends.

Friends has felt a bit, like a girls only gender space. Regardless of you spot
on the diversity spectrum, that is rather limiting.

Nita Rae

I thought embracing diversity was supposed to celebrate differences not try to
eliminate them. I think they have got the wrong message out of their research.
Instead of stopping making some toys that appeal to girls and some that appeal
to boys they (and everyone else) perhaps need to focus on why it is seen as a
peer issue if some boys play with the girls toys. What next, no male or female
fragrances, only perfumes that are gender neutral?

Robert

Author:

JerseyGirl689

Posted:

Oct 10, 2021 16:30

Subject:

Re: Lego Scalpers should be banned

Viewed:

92 times

Topic:

Problem