| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | bb327693 (98) | Nov 13, 2013 | 3917635 | Seller | | very slow to ship |
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| Complaint | gelf4441red (843) | Nov 5, 2013 | 3882615 | Seller | sent me tatterd and discoloured product. didn't bother to answer my text
Reply: Sorry, your email must have gone to Spam, searching now
Follow-Up: They fixed everything, Good reputable seller |
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| Complaint | mustang68 (271) | Apr 2, 2013 | 3457735 | Seller | | very expencive shipping |
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| Complaint | darthangel2008 (243) | Mar 9, 2013 | 3420779 | Seller | | Another order short! Even though they did fix the last 3, its ridiculous! |
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| Complaint | burridge1964 (1125) | Feb 12, 2013 | 3341286 | Seller | Poor Customer Service Dreadful Seller, I Am £11.41 Out Of Pocket
Reply: I'm sorry, we have no way to control Customs charges, forms are accurate. |
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| Complaint | katja9892 (621) | Dec 11, 2012 | 3107873 | Seller | | The Bricks are lost in the Post :-( |
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| Complaint | bb253526 (361) | Nov 1, 2012 | 3110954 | Seller | | 2 lots missing, very disappointed in service. Will not be using again. |
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| Complaint | MJayz83 (323) | Oct 29, 2012 | 3117979 | Seller | | They send your package to you very slowly |
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| Complaint | bb320495 (1) | Sep 16, 2012 | 3003159 | Seller | I didn't recieve three of the lots that I ordered, but got everything else.
Reply: Would have gladly sent missing pieces if we had been notified. |
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| Complaint | BadDonkeyBricks (2200) | Aug 1, 2012 | 2945057 | Seller | Order has been in Pocessing status for 8 days.Won't email me back to cancel
Reply: Invoice was sent 1 day after order placed, check your Spam folder
Follow-Up: Please disgard my feedback. |
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| Complaint | BLUSER_111470 (13) | Jun 30, 2012 | 2886752 | Seller | They shipped 5 days after order submission. Didn't read my comments section.
Reply: Shipped immediately after payment received, First Class Mail as requested... |
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| Complaint | BLUSER_324421 (2) | May 23, 2012 | 2833466 | Seller | | sorry please cancel this order i have got some else where |
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| Complaint | bb122669 (21) | Mar 22, 2012 | 2685431 | Seller | | Unsatisfactory. Part 3626bpb232is missing from my order. I demand justice. |
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| Complaint | bb303758 (12) | Feb 29, 2012 | 2623463 | Seller | Shipping costs high, product never received.
Reply: shipped 2 pounds at the USPS 2 pound rate |
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| Complaint | bb249604 (51) | Jan 31, 2012 | 2294152 | Seller | great
Reply: ??? |
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| Complaint | BLUSER_184480 (4) | Oct 30, 2011 | 2292362 | Seller | never received shipment, money is not returned, irresponsible, shame
Reply: sent to correct address, not insured, not even late enough to be "lost" yet |
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| Complaint | earl9371 (255) | Oct 11, 2011 | 2323220 | Seller | Slow 2 invoice & ship, bricks dirty, order short and hasn't fulfilled. RUN
Reply: ordered 8/28, inv 8/30, rec 9/3. Missing 1 piece was sent, have del conf # |
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| Complaint | bb191672 (56) | Sep 1, 2011 | 2233707 | Seller | no parcell recieved and nothing heared to my emails
Reply: emails were answered, order shipped 7/7.
Follow-Up: I finally got the parcell thanks |
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| Complaint | BLUSER_263819 (2) | Jul 15, 2011 | 2247497 | Seller | | Way to long to respond to my e-mails! |
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| Complaint | ChristopherBonn (35) | May 1, 2011 | 2134522 | Seller | | Slow service. Took 2 days to even send the invoice. Still waiting on shipment. |
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| Complaint | BLUSER_249861 (1) | Apr 4, 2011 | 2096927 | Seller | | taking way too long to process my order |
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| Complaint | BLUSER_5648 (65) | Dec 27, 2010 | 1912215 | Seller | Piece missing from order. Notified seller, who still has not sent it.
Reply: refund was sent for the missing piece. |
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| Complaint | BLUSER_200802 (94) | Nov 4, 2010 | 1842606 | Seller | Payment not noticed by seller, VERY late shipment, parts dirty and broken.
Reply: Shipped as soon as we were notified of payment. Parts were NOT dirty or broken.
Follow-Up: Piece was indeed broken, and they were dirty. Had to wipe them off and clean. |
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| Complaint | BLUSER_199904 (1) | Oct 9, 2010 | 1837638 | Seller | ummm sorry for this but can you cancel the order
Reply: Leaving neg feedback is not the correct way to ask to cancel order |
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| Complaint | BLUSER_214330 (3) | Sep 26, 2010 | 1777752 | Seller | | Some of the items were not included with the description |
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| Complaint | BLUSER_216441 (65) | Sep 26, 2010 | 1795557 | Seller | missing pieces, slow email responses, average shipping speed..
Reply: missing pieces were sent as soon as we were notified of the error
Follow-Up: received missing pieces a week later |
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| Complaint | Stefannobel (588) | Sep 12, 2010 | 1787189 | Seller | no reply within a week
Reply: invoice was sent 2 weeks ago. NPB |
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| Complaint | BLUSER_187791 (58) | Aug 23, 2010 | 1750565 | Seller | some pieces are garbage!!! no respond to email
Reply: Please double check your e-mail, I responded earlier today. |
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| Complaint | Pipslice (140) | Aug 22, 2010 | 1749798 | Seller | | Several parts were damaged; Tried to contact Seller with no response |
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| Complaint | BLUSER_160995 (7) | Jul 27, 2010 | 1739918 | Seller | please change status to paid! i payed 2 days ago and it says pending???
Reply: You didn't wait for invoice or pay shipping and didn't cancel your other ordrer
Follow-Up: i got an invoice from you for 34.85 and thats what i payed! |
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| Complaint | BLUSER_160995 (7) | Jul 26, 2010 | 1736576 | Seller | horrible seller! doesn't even acknowledge my orders
Reply: Just after you placed the order you wanted it canceled! It will be canceled... |
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| Complaint | GlxyCmdr (433) | Jun 6, 2010 | 1664598 | Seller | Missing parts, slow service, unresponsive to email, won't buy again,
Reply: I haven't seen any e-mail about missing parts from you.
Follow-Up: ToyBrickBrigade did make the order right once we communicated, thank you |
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| Complaint | hazelsden (246) | Mar 22, 2010 | 1549976 | Seller | | Wrong & Missing Parts, Excessive Delays, 36 Days to receive Refund. |
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| Complaint | BLUSER_83888 (12) | Mar 17, 2010 | 1422426 | Seller | Many plates I got were of poor quality. Filthy or chewed/nicked and useless
Reply: This order is from October... Are you sure? Never e-mailed... |
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| Complaint | bb176400 (36) | Mar 12, 2010 | 1584702 | Seller | Seller took 8 days to send package out, two used pieces scuffed more than norm
Reply: Paid Thursday, shipped Monday |
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| Complaint | BLUSER_189416 (40) | Mar 5, 2010 | 1550976 | Seller | everything is such a bother to fix, missing pieces that can't be found
Reply: I thought we were working out a solution...
Follow-Up: your solutions take weeks and weeks too long |
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| Complaint | BLUSER_91615 (6) | Feb 7, 2010 | 1520721 | Seller | | Pieces were filthy and damaged. Said they would ship replacements, never did. |
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| Complaint | BLUSER_188915 (1) | Feb 5, 2010 | 1543444 | Seller | I filed an NRS. I payed about 6 days ago yet the order status never changed!
Reply: it's not exactly NRS if you don't e-mail us first |
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| Complaint | BLUSER_180777 (4) | Dec 24, 2009 | 1490450 | Seller | Response to email was slow.
Reply: ??? Order invoiced and shipped in a timely manner Happy Holidays |
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| Complaint | BLUSER_180654 (54) | Dec 20, 2009 | 1488855 | Seller | | so far i'm unimpressed my other orders have shipped already |
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| Complaint | BLUSER_173421 (7) | Dec 19, 2009 | 1438525 | Seller | | Several attempts made to get items not shipped. After 30 days still waiting |
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| Complaint | BLUSER_160223 (8) | Sep 4, 2009 | 1368255 | Seller | Still not recieved this or the previous order
Reply: Shipped 6 days ago. It takes longer than that to get from US to UK |
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| Complaint | Clockworker (134) | Jul 8, 2009 | 1335211 | Seller | | Parts were dirty, some faded and some were broken.The shipping was super fast!! |
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| Complaint | BLUSER_157290 (51) | Jun 22, 2009 | 1321840 | Seller | Didn't have a couple of items, took ten days to receive!!!
Reply: Paid Wed 6/17 received on Mon 6/22? That would seem reasonable... |
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| Complaint | BLUSER_153916 (9) | May 12, 2009 | 1276184 | Seller | Some of the battle droid parts were dirty and colored on with markers
Reply: Please contact us directly with issues, we could send replacements... |
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| Complaint | BLUSER_154481 (1) | May 6, 2009 | 1278840 | Seller | I will be returning my order since I didn't receive it in time.
Reply: payment received 4/26, order received 5/5, that's no major delay |
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| Complaint | shrader (42) | Apr 8, 2009 | 1241306 | Seller | | Very slow to ship. Missing items. Very slow to correct - only after I filed NSS |
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| Complaint | BLUSER_149812 (14) | Mar 25, 2009 | 1239220 | Seller | | Missing and damaged parts. No response to multiple emails. |
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| Complaint | BLUSER_139689 (3) | Dec 30, 2008 | 1162495 | Seller | | Ordered on 14th, 4 days to invoice, ignored shipping request by Christmas, |
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| Complaint | dluders (1034) | Nov 7, 2008 | 1123398 | Seller | REALLY SLOW; read http://www.bricklink.com/messageThread.asp?ID=69766&nID=316110
Reply: Your 8th order w/us - sorry you didn't realize we ship from TX until now |
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