| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | lCasio (151) | Jul 3, 2023 | 21754149 | Seller | Sent minifigure with wrong hairpiece, deleted messages without reading them
Reply: Hi, We replied by e-mail not in BL. Please check your spam. |
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| Complaint | tcruise (16) | Jun 16, 2023 | 22150503 | Seller | Had to send one printed tile - didn't get it right. Then stopped responding.
Reply: Correct part has been shipped. Check your e-mail spambox
Follow-Up: No message from you before this one, for a month, in Spam or elsewhere. |
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| Complaint | Erwan57 (38) | Jun 15, 2023 | 22139576 | Seller | | reference error, no response from the seller |
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| Complaint | Tijnonnink (172) | May 10, 2023 | 22071849 | Seller | | I canceled the order, strange extra fees were added without any mention of it. |
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| Complaint | ivkootenxs4all. (46) | May 9, 2023 | 22002447 | Seller | | One item out of stock. Another item delivered too little. No reply! No refund! |
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| Complaint | davebeauchamp (1837) | May 4, 2023 | 21826679 | Seller | | did not send the fall order still waiting for answer when it is coming |
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| Complaint | AenA.Lego (7) | Apr 26, 2023 | 21649092 | Seller | M.I. geen aanrader,.berichtje gestuurd met vraag. Bericht ongelezen verwijderd?
Reply: Inmiddels mail contact gehad met deze klant. Berichten worden gelezen in de mail |
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| Complaint | Mtronvoyager (41) | Apr 25, 2023 | 21582200 | Seller | Never received package after 2 monthes, doesn't answer. pure cancer
Reply: We replied several times by e-mail. Received no response |
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| Complaint | ipe4kin (8) | Mar 2, 2023 | 20542554 | Seller | After 3.5 months of waiting order was not received. Refunded.
Reply: Guess to postal system in Kazachstan is not that good/fast. |
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| Complaint | alexwong (74) | Feb 25, 2023 | 21167812 | Seller | I made the payment and over 1 month after I still no oder receive and no reply.
Reply: You have paid for unregistered tracking, that takes time. Refund was given.
Follow-Up: I finally received my package and I want to apologise and delete my pre comment |
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| Complaint | Henry53 (1390) | Feb 8, 2023 | 20981811 | Seller | | Ware nichit erhalten / keine Rückmeldung |
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| Complaint | LucyK (6) | Jan 9, 2023 | 20673601 | Seller | I have never received the package. (Order in November 2022!!).
Reply: That was a postal delay. We shipped your order 3 days after you placed it. |
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| Complaint | Bubi30 (5) | Dec 29, 2022 | 20757695 | Seller | | Ordine non ricevuto. Nessuna risposta, controllato anche posta indesiderata. |
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| Complaint | diogoj42 (642)  | Dec 8, 2022 | 20553034 | Seller | Never got delivery. Messages deleted without being read.
Reply: We did reply. Check your spambox |
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| Complaint | Llewyn (203) | Nov 22, 2022 | 20304080 | Seller | Incorrect parts sent. Seller response: 'Thank you for understanding'
Reply: That was indeed our reply and we send you the correct parts.
Follow-Up: Correct parts were sent 5 weeks after last contact, 3 weeks after feedback left. |
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| Complaint | Gogo89 (20) | Oct 17, 2022 | 19981118 | Seller | Never arrived order,but i payed you from paypal,unfair totally
Reply: Hi, you received a refund from us. |
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| Complaint | Godsend_Gaming (1) | Oct 11, 2022 | 20137244 | Seller | Almost 2 weeks and it hasn't shipped. Missed a birthday bc of shipping delays
Reply: We did ship immediately. Check your BL orderform |
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| Complaint | ocicat (12) | Sep 14, 2022 | 19962246 | Seller | Vendeur aux abonnés absent, zéro communication, décevant , négatif pour ma part
Reply: We did reply. Check your spambox |
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| Complaint | JefryBeen (110) | Sep 12, 2022 | 19999693 | Seller | One week waiting after payment, and after that they cancel order from their side
Reply: Cancelled and refunded because of your address. We did let you know this |
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| Complaint | smc.172 (107) | Sep 6, 2022 | 19676409 | Seller | Unfortunately negative experience, missing item, no response to several messages
Reply: Missing piece has been shipped |
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| Complaint | ryflipped (19) | Jul 26, 2022 | 19424222 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: Replied by email. Please check your spam.
Follow-Up: Order refunded after complaint. |
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| Complaint | ryflipped (19) | Jul 26, 2022 | 19423523 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: We did reply. Check your spambox |
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| Complaint | Ellis1444 (123) | Mar 4, 2022 | 18306375 | Seller | | Fast shipping and great bricks! |
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| Complaint | Apocje (1) | Jan 12, 2022 | 18023922 | Seller | Took them 8 days to ship... no reaction to emails about questions on shipment an
Reply: Replied several times. Emails must have landed in spambox customer |
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| Complaint | stefclt (89) | Dec 7, 2021 | 17676689 | Seller | envoi rapide,mais manque des pièces et ne réponds pas aux messages
Reply: customer has been refunded for the pieces. We replied several times |
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| Complaint | WonderWoman36 (11) | Nov 13, 2021 | 17392871 | Seller | Lange Lieferzeit, leider unvollständig, wichtiges Teil fehlte!!
Reply: Hi, Just let us know which item is missing and we will sent it. |
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| Complaint | JackElliot54 (26) | Sep 1, 2021 | 16637950 | Seller | Order never arrived. No tracking. Need to wait four months for refund. Not good
Reply: Buyer did not choose for option tracking to Japan. Buyer has been refunded |
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| Complaint | Romby123 (122) | Aug 18, 2021 | 16898947 | Seller | order had a wrong item delivered, seller deleted msg without even reading, avoid
Reply: We replied by email. Correct item has been shipped |
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| Complaint | Chock (46) | Aug 5, 2021 | 16727815 | Seller | She cancelled the order after I payed + do not answer my messages to fix it.
Reply: Buyer did not pay within the provided timeframe. We communicated this |
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| Complaint | rubenbreunis (90) | Jul 25, 2021 | 16698849 | Seller | Paketje na een week niet aangekomen en reageerd niet op mails
Reply: Replied several times. Must have landed in spambox customer |
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| Complaint | mbcooper16 (14) | Jul 15, 2021 | 16106320 | Seller | Seller never responded with an invoice. Ignored all emails
Reply: Replied to every message. Buyer has to check his spam box |
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| Complaint | Emanuel_89 (15) | May 4, 2021 | 16143918 | Seller | The wrong item was sent. And the seller didn't respond to a message. :(
Reply: Buyer was informed and received a refund for the item |
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| Complaint | js9 (1) | Apr 11, 2021 | 15806776 | Seller | Product Never arrived. Over the 3 Weeks. Seller NEVER Answer. Lose my money.
Reply: We replied several times. Customer does not respond |
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| Complaint | extenser10 (13) | Apr 7, 2021 | 15232365 | Seller | The envelope never arrived, I am now waiting more than two months.
Reply: Custmer provided an invalid address. Order will return and customer refunded |
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| Complaint | legojam (268) | Mar 27, 2021 | 14921643 | Seller | Unacceptably bad communication.
Reply: Buyer lives in UK and did not understand the brexit rules in his country. |
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| Complaint | Fedex26 (121) | Feb 22, 2021 | 14949328 | Seller | No communication
Reply: Buyer cancelled his order. And did not see our messages in BL |
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| Complaint | ddntube (89) | Feb 15, 2021 | 15170614 | Seller | | never arrived, refunded |
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| Complaint | Dsbyo (13) | Feb 13, 2021 | 14884398 | Seller | It's been 2 months and my order hasn't arrived. Seller doesnt respond to message
Reply: We replied several times and problem is resolved. |
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| Complaint | 078Jac (146) | Jan 15, 2021 | 15083442 | Seller | bicycle handlebar was bent,bad packaging for bicycle
Reply: Buyer never contacted us unfortunately |
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| Complaint | Blueberry1987 (8) | Jan 14, 2021 | 15082741 | Seller | | Shipping took a week. Shipment still not received. Seller does not answer! |
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| Complaint | FatBird (50) | Nov 27, 2020 | 14472720 | Seller | The service is terrible, ignoring all messages.P.s spambox is clean
Reply: Buyer told us order was received in good condition. We do not understand this. |
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| Complaint | Jebyancey (149) | Oct 23, 2020 | 14076200 | Seller | Shipped to wrong address, no help given/offered to retrieve package.
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
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| Complaint | blee56 (51) | Oct 20, 2020 | 14427373 | Seller | Ordered a few tiny parts under 100g and the seller wanted 50 EUR for post :( :(
Reply: To your country we are only allowed to ship with express service. |
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| Complaint | bb1841303 (3) | Sep 3, 2020 | 13948103 | Seller | I disregarded my address change request and sent it. I did not receive the brick
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
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| Complaint | Peter1962 (13) | Aug 12, 2020 | 13915049 | Seller | Did not send ordered brick.
Reply: customer must confuse us with another seller. He received our package |
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| Complaint | The_Art (117) | Aug 5, 2020 | 13867014 | Seller | Very worst for service. Ignoring shipping request. worst
Reply: New BL-er did not understand store policy |
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| Complaint | HerbalScientist (72) | Aug 1, 2020 | 13624093 | Seller | Seller overides BL invoice then blames U for shiping to the wrong name/address.
Reply: Buyer did not read store terms and used an invalid PayPal address |
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| Complaint | bb1708533 (4) | Jul 22, 2020 | 13559678 | Seller | Started positive. As I was first time buyer with questions.My mails were ignored
Reply: We replied to every mail. You have to check your spambox |
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| Complaint | sidbizzle (56) | Jun 20, 2020 | 13258350 | Seller | | good customer service |
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