| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Kamimashita (55) | Aug 13, 2019 | 11349229 | Seller | | Order was incomplete and seller did not respond when contacted. |
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| Complaint | peterrosenthal (918) | Aug 1, 2019 | 11409178 | Seller | | verschickt ohne zu fragen an ein Depot anstatt an die angegebene Adresse |
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| Complaint | Sandra72 (32) | Jul 3, 2019 | 11178382 | Seller | | Not all i ordered came and he does not have it, no refund for the missing parts |
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| Complaint | bb418973 (246) | Mar 12, 2019 | 10582894 | Seller | | Shipping service extremely bad, does not ship home, negative service. |
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| Complaint | Bringmann (542) | Feb 20, 2019 | 10385868 | Seller | | the package never arrived and seller is not responding, wont buy again :( |
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| Complaint | marksbrickstore (326) | Sep 28, 2018 | 9926441 | Seller | Not responding on any contact. Have to wait long time for the parts.
Reply: we didn't receive any messages from you. If we did we would have responded |
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| Complaint | HW_Logistics (1820) | Aug 24, 2018 | 9742889 | Seller | Wrong colours for frames and 'as new' doors were scratched and dirty
Reply: that should not happen we emailed you to find a solution to this problem! |
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| Complaint | ron68 (508) | Jul 15, 2018 | 9502434 | Seller | bestelling niet in zijn geheel ontvangen,krijg geen antwoord van hem
Reply: Hi we sent an email abd waiting for a response for you :) lets solve this !
Follow-Up: alles is weer goed gekomen volgende keer maar weer kijken in de winkel van hem |
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| Complaint | coinoperator (387) | Jul 9, 2018 | 9573404 | Seller | BUYER BEWARE: Slower than a snail, wrong colors, no answer to mail
Reply: we called and e-mailed and solved the problem ! but please read the store terms!
Follow-Up: When problems occur they should be resolved FAST, this seller is just lazy |
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| Complaint | ahvanziel (1487) | Jun 30, 2018 | 9539193 | Seller | Order should be cabcelled, never heard anything and no money back.
Reply: software error from our side! We had contact and everything has been solved! |
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| Complaint | bb934266 (13) | Jun 14, 2018 | 9307235 | Seller | | missing pieces. when ask for then he didn´t send all.no refund my ship cost |
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| Complaint | nicky369 (348) | May 18, 2018 | 9332983 | Seller | | 2 keer een invoice, verkeerde levering, trage communicatie, verkeerde nalevering |
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| Complaint | wilrik (1077) | May 10, 2018 | 8859863 | Seller | Missing parts. Bad communication. No refund on returned items.
Reply: We contacted you about this and you should have received the refund ! |
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| Complaint | lorenzo.vdh (489) | May 7, 2018 | 9360587 | Seller | Very slow shipping,shipped with wrong company,terrible contact,13 missing parts
Reply: All shipping terms and COMPANIES are listed in store terms, please read this!!!!
Follow-Up: Go back and check, I selected postnl, didnt ship with postnl. Excuses excuses... |
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| Complaint | annaundklara (245) | Apr 26, 2018 | 9246797 | Seller | 9 Artikel zu wenig geliefert !!!!!!! 9 items delivered too little !!!!!!!
Reply: Thanks for your feedback, we are working hard to improve our service ! |
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| Complaint | bb28389 (44) | Apr 18, 2018 | 9234643 | Seller | | Not all parts were delivered... Still waiting on a refund. A- |
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| Complaint | hiho (1919) | Apr 3, 2018 | 9183391 | Seller | | Send wrong items seller not refund |
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| Complaint | Loonbricks (6118) | Mar 4, 2018 | 8988610 | Seller | Bad order, Slow packing, Will not come back. Lots of missing parts!
Reply: our apologize we didnt deliver the service you expected, we'll look into it |
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| Complaint | bb305388 (198) | Feb 10, 2018 | 8943438 | Seller | Received not the compleet order and very slow communication, never again!!!
Reply: Sorry to hear you did not get our good service, thanks for your feedback |
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| Complaint | Ilmattecade1986 (93) | Feb 4, 2018 | 8877113 | Seller | pieces not lego and pieces with different colors from those required.
Reply: please contact so we can find a solution!
Follow-Up: all solved. thank you |
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| Complaint | bb978447 (14) | Jan 29, 2018 | 8706014 | Seller | | Still waiting on a refund, wrong bricks deliverd. Some itmes canceld by seller. |
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| Complaint | folkertdv (115) | Jan 28, 2018 | 8772723 | Seller | | 10% of parts undeliverable,wrong parts delivered,no refund yet,no email response |
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| Complaint | Cooter78 (311) | Dec 29, 2017 | 8753274 | Seller | | Took very long for delivery, not all parts delivered.Not responsive to questions |
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| Complaint | DenBrickS (82) | Dec 27, 2017 | 8712213 | Seller | | Not all parts deliverable and refund not taken place, no response on email |
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| Complaint | Willibrordus (206) | Dec 21, 2017 | 8663264 | Seller | | Niet alles leverbaar en bedrag niet teruggestort gehad!! Ondanks een mail. |
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| Complaint | inside (35) | Dec 15, 2017 | 8650787 | Seller | no ship after payment...refound by paypal... no comunication
Reply: we email you but do not get any response, please respond to find a solution !!!! |
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| Complaint | Vampi (235) | Nov 20, 2017 | 8269919 | Seller | | Gibt NPB Obwohl Ware laut Post zurückgesendet wurde !! |
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| Complaint | flanker (1121) | Sep 29, 2017 | 8319316 | Seller | Got invoice after saying to go for an OCR. Lot of items not in store.
Reply: Hi we check our warehouse regulary but sometimes items are missing, sorry ! |
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| Complaint | Gabry (118) | Sep 12, 2017 | 8300466 | Seller | High quality. Long time for answers and before shipment. Wrong name on the box.
Reply: Im sorry if anything went wrong! please contact us so we can find a solution |
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| Complaint | erdna99 (898) | Sep 3, 2017 | 8162682 | Seller | | Bad after-sale service! Not all items were OK. Didn't reply on my mails... |
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| Complaint | Richie88 (51) | Aug 22, 2017 | 8182554 | Seller | | Late in responses, if at all. Missing parts, not everything missing refunded. |
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| Complaint | BSTORE_HOLLAND (11224) | Aug 21, 2017 | 8069350 | Seller | | 5 from the 6 plates had a crack in it still no refund after 6 weeks |
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| Complaint | BLUSER_962575 (-1) | Aug 17, 2017 | 8227758 | Seller | | 1 maal antwoord op mail zou 4 dagen geleden verzonden zijn! Nog niets! |
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| Complaint | p.vaessen (556) | May 11, 2017 | 7789899 | Seller | Imposter; after payment; no shipping, no bricks, no refund. No replay e-mails
Reply: i have tried to resolve the situation but you dont respond to my emails |
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| Complaint | Eric (258) | Apr 30, 2017 | 7731082 | Seller | Order not complete, no proper solution offered, seller doesnt response to email.
Reply: I have offered multiple solution but even a full refund is not good enough ! |
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| Complaint | Henny86 (80) | Apr 26, 2017 | 7806377 | Seller | Geen communicatie mogelijk, reageert totaal niet op mailtjes...
Reply: Sorry for our late response and we understand your reaction we will improve this |
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| Complaint | eldert (307) | Feb 27, 2017 | 7484556 | Seller | Keep your promises.
Reply: Hello, We completed the discussed solution! so i do not understand your feedback |
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| Complaint | Lego_de (713) | Dec 23, 2016 | 7268665 | Seller | | Order not complete. No reaction from seller. |
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| Complaint | harryandjasper (373) | Nov 1, 2016 | 7045483 | Seller | | Slow postage, poor communication, inaccuracies in order |
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| Complaint | bakkertjegroot (122) | Aug 30, 2016 | 6846231 | Seller | Order is not complete. Also seller seller is not responding to emails.
Reply: out of town for a few days, girlfriend was sick, sent an email with resolution |
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| Complaint | bb499411 (9) | Sep 28, 2014 | 4620075 | Seller | received a second incomplete order
Reply: Could you send me a email with the problem? So we can work out a good solution!!
Follow-Up: after contacting a satisfactory solution was found. |
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| Complaint | leo0424 (55) | Feb 7, 2012 | 2548075 | Seller | | Reply to slow,Lack parts.... |
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| Complaint | bb34863 (338) | Oct 9, 2010 | 1780933 | Seller | | No items, no money back, never again! |
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