| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | BLUSER_189416 (40) | Mar 5, 2010 | 1550976 | Seller | everything is such a bother to fix, missing pieces that can't be found
Reply: I thought we were working out a solution...
Follow-Up: your solutions take weeks and weeks too long |
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| Complaint | BLUSER_91615 (6) | Feb 7, 2010 | 1520721 | Seller | | Pieces were filthy and damaged. Said they would ship replacements, never did. |
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| Complaint | BLUSER_188915 (1) | Feb 5, 2010 | 1543444 | Seller | I filed an NRS. I payed about 6 days ago yet the order status never changed!
Reply: it's not exactly NRS if you don't e-mail us first |
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| Complaint | BLUSER_180777 (4) | Dec 24, 2009 | 1490450 | Seller | Response to email was slow.
Reply: ??? Order invoiced and shipped in a timely manner Happy Holidays |
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| Complaint | BLUSER_180654 (54) | Dec 20, 2009 | 1488855 | Seller | | so far i'm unimpressed my other orders have shipped already |
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| Complaint | BLUSER_173421 (7) | Dec 19, 2009 | 1438525 | Seller | | Several attempts made to get items not shipped. After 30 days still waiting |
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| Complaint | BLUSER_160223 (8) | Sep 4, 2009 | 1368255 | Seller | Still not recieved this or the previous order
Reply: Shipped 6 days ago. It takes longer than that to get from US to UK |
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| Complaint | Clockworker (134) | Jul 8, 2009 | 1335211 | Seller | | Parts were dirty, some faded and some were broken.The shipping was super fast!! |
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| Complaint | BLUSER_157290 (51) | Jun 22, 2009 | 1321840 | Seller | Didn't have a couple of items, took ten days to receive!!!
Reply: Paid Wed 6/17 received on Mon 6/22? That would seem reasonable... |
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| Complaint | BLUSER_153916 (9) | May 12, 2009 | 1276184 | Seller | Some of the battle droid parts were dirty and colored on with markers
Reply: Please contact us directly with issues, we could send replacements... |
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| Complaint | BLUSER_154481 (1) | May 6, 2009 | 1278840 | Seller | I will be returning my order since I didn't receive it in time.
Reply: payment received 4/26, order received 5/5, that's no major delay |
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| Complaint | shrader (42) | Apr 8, 2009 | 1241306 | Seller | | Very slow to ship. Missing items. Very slow to correct - only after I filed NSS |
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| Complaint | BLUSER_149812 (14) | Mar 25, 2009 | 1239220 | Seller | | Missing and damaged parts. No response to multiple emails. |
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| Complaint | BLUSER_139689 (3) | Dec 30, 2008 | 1162495 | Seller | | Ordered on 14th, 4 days to invoice, ignored shipping request by Christmas, |
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| Complaint | dluders (1036) | Nov 7, 2008 | 1123398 | Seller | REALLY SLOW; read http://www.bricklink.com/messageThread.asp?ID=69766&nID=316110
Reply: Your 8th order w/us - sorry you didn't realize we ship from TX until now |
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| Complaint | gofigure19 (120) | Oct 18, 2008 | 1085768 | Seller | | Dirty used parts. White bricks were yellowing. Will not refund postage to/from |
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| Complaint | BLUSER_20496 (58) | Oct 4, 2008 | 1087913 | Seller | Contacted about missing and incorrect parts, never contacted me..
Reply: e-mail was replied to, and parts have been sent already |
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| Complaint | BLUSER_130219 (1) | Sep 15, 2008 | 1074925 | Seller | Not notified to return to web site to chg payment status for final processing
Reply: ??? NPB Buyer never submitted payment |
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| Complaint | bb48029 (2096) | Jun 24, 2008 | 998495 | Seller | | Sends only one part from the instructions.No answer on emails in 4 weeks |
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| Complaint | mo123567 (217) | Jun 10, 2008 | 998116 | Seller | | Buyer beware,Large store not managed well.Missing items never sent.No response. |
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| Complaint | justgod (593) | Mar 7, 2008 | 961577 | Seller | Never heard from seller. Sent follow-up e-mail with no response.
Reply: Invoice was sent next day, NPB |
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| Complaint | BLUSER_84114 (105) | Feb 29, 2008 | 930254 | Seller | | Refund given after almost a month of waiting for replacement items not shipped. |
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| Complaint | BLUSER_71000 (830) | Dec 10, 2007 | 883899 | Seller | | Does not respond to emails regarding MISSING PIECES. 2 orders incomplete. |
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| Complaint | BLUSER_71000 (830) | Dec 4, 2007 | 849720 | Seller | | Piece missing. No response to emails to get the part or a refund for the part. |
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| Complaint | bb34052 (151) | Nov 23, 2007 | 806804 | Seller | | 1 order never arived the next had chewed parts . would not buy from again. |
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| Complaint | BLUSER_27095 (13) | Nov 12, 2007 | 860703 | Seller | Never got order. No offer to replace or work with me. Will shop elsewhere.
Reply: Tracking# given to customer and shows USPS scanned today. Still in transit... |
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| Complaint | bb10257 (2884) | Nov 11, 2007 | 810507 | Seller | Parcel never arrived
Reply: USPS Lost it. Credit for order given to customer. |
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| Complaint | BLUSER_27831 (19) | Oct 27, 2007 | 865312 | Seller | | Included two Megablocks and several chewed pieces, need to up the q.c. |
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| Complaint | BLUSER_67586 (14) | Sep 19, 2007 | 805878 | Seller | | Multiple errors, 2 months worth of e-mails and still not shipped complete |
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| Complaint | BLUSER_100548 (12) | Aug 17, 2007 | 814396 | Seller | | sloppy count (32pcs lost), overstated postage, but Brick Quality is OK, |
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| Complaint | BLUSER_86106 (9) | Aug 8, 2007 | 779689 | Seller | | 3 months passed w/no email or refund for missing/damaged/dirty/chewed parts |
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| Complaint | BLUSER_99428 (392) | Jul 30, 2007 | 807359 | Seller | | Missing pecies, some bricks were not even Lego brand! Never got replacements! |
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| Complaint | BLUSER_75132 (940) | May 25, 2007 | 751883 | Seller | | Never received replacement parts for incorrectly sent pieces. Multiple requests. |
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| Complaint | Rob_and_Shelagh (26343) | Apr 11, 2007 | 724542 | Seller | | Sent wrong & worn out parts, no replacements or refund received |
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| Complaint | BLUSER_10660 (91) | Apr 9, 2007 | 685031 | Seller | | many parts of poor quality-some missing-slow response-only replaced some parts |
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| Complaint | BLUSER_93437 (8) | Mar 10, 2007 | 720992 | Seller | | Slow/no email response, missing item in shipment. |
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| Complaint | canon03 (298) | Mar 3, 2007 | 701699 | Seller | Poor quality parts, some missing. Replacement parts poor & incomplete. DONT BUY!
Reply: 1 missing part - no replacment found so paypal refund given as requested. |
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| Complaint | BLUSER_69536 (5) | Feb 22, 2007 | 652771 | Seller | | Extremely slow, 2 months to send and it misses some parts, last order ... :-( |
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| Complaint | edk (9195)  | Jan 6, 2007 | 664800 | Seller | 25% of parts very poor quality,no reply to email or alert,NO customer service
Reply: We replied to the email and had no response. Refund/replacement was offered.
Follow-Up: No reply was received,you did not reply to the alert through BL either |
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| Complaint | bb79345 (552) | Nov 2, 2006 | 651447 | Seller | 'Took sweet time invoicing & shipping. Ignores emails. will not buy from again!
Reply: 6 days (including a weekend) from order to shipping. Can't please them all. |
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| Complaint | BLUSER_425998 (152) | Jul 30, 2006 | 576672 | Seller | Goods never arrived - Seller ignores emails
Reply: Emailed us Saturday 29th- we responded Monday AM 31st.. premature FB on shipping |
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| Complaint | bb42746 (213) | Oct 16, 2005 | 443131 | Seller | Seller cannot be contacted for replacing defective parts.. :(
Reply: Replied w/in 10 hrs. offered refund +offered to show you how battery boxes work! |
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| Complaint | lego_bowler (131) | Oct 12, 2005 | 435177 | Seller | Incorrect parts. Email response (if any) slow. Never replaced incorrect parts.
Reply: Slow response = 4 hrs per time stamp. Parts set aside and sent late. Sorry! |
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| Complaint | bb46743 (54) | Jun 23, 2005 | 336296 | Seller | | The battery boxes didnt work, also some motors didnt work. |
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| Complaint | BLUSER_21948 (103) | Jun 5, 2005 | 364984 | Seller | TERRIBLE BOX CONDITION CRUSHED BEYOND BELIEF! ALSO RIPPED OPEN,supsd to be NEW!!
Reply: Never contacted us. Desc said box worn still sealed. Not sent ripped or crushed. |
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| Complaint | BLUSER_49977 (1) | May 3, 2005 | 368766 | Seller | b/c i didn't recieve any of my light gray plates in order #364627
Reply: Buyer didn't notify except here. Hasn't responded to email. We always make good. |
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| Complaint | BLUSER_47491 (1) | Mar 21, 2005 | 340924 | Seller | thank you for the delivery, it is cheap and in good shape, but way too much time
Reply: Shipped within 24 hours of payment, took 2 weeks since they live in Israel |
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| Complaint | BLUSER_44821 (2) | Feb 24, 2005 | 320105 | Seller | A head was missing
Reply: Buyer did not contact us about the problem. We have tried emailing them, no word |
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