Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Dhobeck  | | Posted: | May 9, 2024 19:10 | | Subject: | Re: Do most buyers not give feedback? | | Viewed: | 8 times | | Topic: | Feedback | |
|
| In Feedback, Ziegelmeister writes:
| | Lots of discussion about your terms, but that would mostly impact the amount
of orders you get. Hopefully with the changes you're planning to make you'll
have more orders coming in.
To your question though, it's frustrating as hell; especially as a new store.
60% seems to be the norm lately.
|
I’m averaging about 64% but I have had fewer orders than you
| | I do everything I can to go above and beyond
with communications, shipping times and packaging and I just can't seem to
close in on Popsicle's 75%.
I did a deep dive recently with my own orders and there are several buyers with
8xx, 1xxx even 2xxx+ feedback who have left exactly ZERO feedbacks to any other
user.
|
I have had some of those as well but only with 30-60 feedback.
| | Other people tend to do it all at once at the end of every month. Hopefully
some of your missing ones are the latter group.
|
|
 |
| Author: | Ziegelmeister | | Posted: | May 9, 2024 18:54 | | Subject: | Re: Do most buyers not give feedback? | | Viewed: | 22 times | | Topic: | Feedback | |
|
| Lots of discussion about your terms, but that would mostly impact the amount
of orders you get. Hopefully with the changes you're planning to make you'll
have more orders coming in.
To your question though, it's frustrating as hell; especially as a new store.
60% seems to be the norm lately. I do everything I can to go above and beyond
with communications, shipping times and packaging and I just can't seem to
close in on Popsicle's 75%.
I did a deep dive recently with my own orders and there are several buyers with
8xx, 1xxx even 2xxx+ feedback who have left exactly ZERO feedbacks to any other
user. Other people tend to do it all at once at the end of every month. Hopefully
some of your missing ones are the latter group.
|
|
| Author: | UTLF | | Posted: | May 9, 2024 18:17 | | Subject: | Re: Continued Forum Spam | | Viewed: | 24 times | | Topic: | General | |
|
| | | But UTLF point may be that time, energy and money spent on those weren't
used to fix or upgrade our day to day use of the current BrickLink.
For a few years we only see as upgrades: more taxes, documents and procedures
to follow.
I don't blame BrickLink, it's everywhere - the legalized income pressure
gets higher and higher on small people, with nothing/few in compensation.
|
Yeah, that's what I was getting at: pouring resources into useless changes
that nobody asked for and acting like they're doing work when the important
stuff gets swept under the rug
But hey, make sure you pay your seller fees or else we'll shut your store
down! We need to fund more useless projects instead of tackling things people
have been asking for for years now!
|
|
| Author: | Saitobricks.ca | | Posted: | May 9, 2024 17:40 | | Subject: | Re: Continued Forum Spam | | Viewed: | 17 times | | Topic: | General | |
|
| In General, 1001bricks writes:
| | In General, SylvainLS writes:
| | In General, UTLF writes:
none of these touches the old spaghetti code:
— the MOC Pop-up Shop is (was/will be again?) on the v2/v3 part of the website,
— the Studio forum is totally separate code but for the shared authentication
which is on the v2/v3 side,
— ditto BDP, which is also, IIUC, how BL is making money and why TLG bought BL,
— and the merges don’t touch the code at all, which is why it’s painfully done
manually over several months rather than with a simple scripted database update
in one fell.
|
Agreed with this - and I love the recent Catalog merges.
|
| | But UTLF point may be that time, energy and money spent on those weren't
used to fix or upgrade our day to day use of the current BrickLink.
For a few years we only see as upgrades: more taxes, documents and procedures
to follow.
I don't blame BrickLink, it's everywhere - the legalized income pressure
gets higher and higher on small people, with nothing/few in compensation.
|
Finally some thing we all can agree on.
|
|
| Author: | 1001bricks | | Posted: | May 9, 2024 17:35 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 28 times | | Topic: | Selling | |
|
| In Selling, Nubs_Select writes:
| | In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
wait until you get a reply from Royal Mail then if they find it let the customer
know and if they dont then refund them.
|
Yes/no - I wouldn't wait if the delay's already clearly abnormal, like
2x or 3x the normal delay (seller to decide what's "normal" .
It may still arrive, and sometimes the buyer will wrote you back and repay the
order again when refunded!
Or they won't tell you, but they know you're truthy and reliable and
maybe they'll be your buyer for life - which has no price
All in all, making buyers happy has a positive effect on the whole community;
it's not only your shop
|
|
| Author: | Nubs_Select | | Posted: | May 9, 2024 17:15 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 26 times | | Topic: | Selling | |
|
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
wait until you get a reply from Royal Mail then if they find it let the customer
know and if they dont then refund them.
|
|
| Author: | yorbrick | | Posted: | May 9, 2024 17:04 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 24 times | | Topic: | Selling | |
|
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
If you only have proof of posting, Royal Mail won't know if it has been delivered.
They will likely refund you anyway, so refund the buyer.
|
|
| Author: | v100Bricks | | Posted: | May 9, 2024 17:03 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 24 times | | Topic: | Selling | |
|
| I’ve had quite a few delays recently with Royal Mail, both as a buyer and a seller,
but they have got there eventually.
I would ask the buyer to be patient for a week to 10 days before actioning the
refund.
I would raise the case with RM as soon as they allow as sometime that magically
causes the package to appear.
That said if the buyer does not agree, you are obliged to refund within a reasonable
time.but what’s is reasonable…
|
|
| Author: | SezaR | | Posted: | May 9, 2024 16:51 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 26 times | | Topic: | Selling | |
|
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
Is it 100% your responsibility! If he does not receive it or even if he is lying,
you should refund.
I don't know about prices of Royal mail, in Canada, I can send a letter without
tracking for just $2.35 but with tracking for $14. For small orders, I don't
charge tracking but add like $0.5 to each order. If a buyer claims he did not
receive his order, I refund, i.e. those extra $0.5 I have been charging would
be covering the cost of such missing letter.
But delays happen. I had a buyer that didn't receive it. I finally re-sent
his order (two small classic space sets that I had) but after 2.5 months, he
messaged me that the first order had just arrived! Another recent case: buyer
claimed he did not receive anything. I messaged back twice and requested him
to be patient. This is what I wrote:
May 1st
Hi XXXX,
So far, among those I sent or received (about 500), no mailer has gone lost.
It is possible the mailer is accidentally sent to a different province or post
warehouse than yours. I had one package with tracking to be delivered within
my province but sent to Ontario and then they returned it back to BC. Last year,
I sent a mailer to Quebec on about 10h Jan. and was finally received on 20th
March, about 2.5 month later, when I had already resolved.
As a buyer, if i don't mind to receive the part later, I would just wait
up to 3 months (which is indeed too long), otherwise if I need the parts earlier
I would ask a refund but if later, the mailer turns up in my mailbox, I would
return it to the seller.
I think 6 weeks is expected when a delay happens and beyond that, it is an exceptional
case.
So please let me know, what you would prefer.
I guess because of my message, I felt reassured and preferred to wait and on
May 6th, he wrote me:
Hey XXX,
Guess what? I got it today!
Cheers,
So far, all my letters without tracking are delivered (about 300-500?).
I hope this helps.
|
|
| Author: | AppleMacJack | | Posted: | May 9, 2024 16:36 | | Subject: | Buyer hasn't received item, I have POP | | Viewed: | 104 times | | Topic: | Selling | |
|
| Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
|
| Author: | peregrinator | | Posted: | May 9, 2024 16:34 | | Subject: | Re: User requests buying outside of Bricklink | | Viewed: | 27 times | | Topic: | Selling | |
|
| In Selling, dstiefel writes:
| | You answered sufficiently. I just wanted to make sure I understood in case a
buyer asks this of me again in the future. Thank you!
|
If a buyer on here asks you - don't do it. Nothing good will come of it!
|
| Author: | Schalkbitter | | Posted: | May 9, 2024 16:19 | | Subject: | 15% SALE on beautiful super heroes sets!! | | Viewed: | 23 times | | Topic: | Sales | |
|
| | Next 2 days. |
|
| Author: | 1001bricks | | Posted: | May 9, 2024 16:09 | | Subject: | Re: Continued Forum Spam | | Viewed: | 28 times | | Topic: | General | |
|
| In General, SylvainLS writes:
| | In General, UTLF writes:
| | […]
"It's the spaghetti code though! it's impossible to tackle!!!!"
Is that why they've done umpteen complex & pointless changes that no one
asked for while ignoring real issues? Implementing a MOC pop-up shop, a designer
program, a 2nd forum for Studio, and merging a bunch of parts for no reason?
|
To nitpick
|
As always!
| | none of these touches the old spaghetti code:
— the MOC Pop-up Shop is (was/will be again?) on the v2/v3 part of the website,
— the Studio forum is totally separate code but for the shared authentication
which is on the v2/v3 side,
— ditto BDP, which is also, IIUC, how BL is making money and why TLG bought BL,
— and the merges don’t touch the code at all, which is why it’s painfully done
manually over several months rather than with a simple scripted database update
in one fell.
|
Agreed with this - and I love the recent Catalog merges.
But UTLF point may be that time, energy and money spent on those weren't
used to fix or upgrade our day to day use of the current BrickLink.
For a few years we only see as upgrades: more taxes, documents and procedures
to follow.
I don't blame BrickLink, it's everywhere - the legalized income pressure
gets higher and higher on small people, with nothing/few in compensation.
|
|
| Author: | SylvainLS | | Posted: | May 9, 2024 16:00 | | Subject: | Re: Continued Forum Spam | | Viewed: | 21 times | | Topic: | General | |
|
| In General, UTLF writes:
| | […]
"It's the spaghetti code though! it's impossible to tackle!!!!"
Is that why they've done umpteen complex & pointless changes that no one
asked for while ignoring real issues? Implementing a MOC pop-up shop, a designer
program, a 2nd forum for Studio, and merging a bunch of parts for no reason?
|
To nitpick (who said “as always”?!) on this specific part of your post, none
of these touches the old spaghetti code:
— the MOC Pop-up Shop is (was/will be again?) on the v2/v3 part of the website,
— the Studio forum is totally separate code but for the shared authentication
which is on the v2/v3 side,
— ditto BDP, which is also, IIUC, how BL is making money and why TLG bought BL,
— and the merges don’t touch the code at all, which is why it’s painfully done
manually over several months rather than with a simple scripted database update
in one fell.
|
|
| Author: | dstiefel | | Posted: | May 9, 2024 15:39 | | Subject: | Re: User requests buying outside of Bricklink | | Viewed: | 35 times | | Topic: | Selling | |
|
| In Selling, peregrinator writes:
| | In Selling, dstiefel writes:
| | I was looking under terms for sellers but didn't see anything specifically
on topic, but does anyone have a definitive answer or knowledge if it goes against
Bricklink terms to sell items from store without documenting them? I know if
I wanted I could just remove the items from inventory and work out a deal separate
from Bricklink but I prefer not to do that and just curious if there are rules
against it.
|
I'm not 100% sure what you're asking but:
- you can't turn a BL order into an outside-of-BL order
- you can sell items you've listed on BL elsewhere
|
You answered sufficiently. I just wanted to make sure I understood in case a
buyer asks this of me again in the future. Thank you!
|
|
| Author: | peregrinator | | Posted: | May 9, 2024 15:33 | | Subject: | Re: User requests buying outside of Bricklink | | Viewed: | 31 times | | Topic: | Selling | |
|
| In Selling, dstiefel writes:
| | I was looking under terms for sellers but didn't see anything specifically
on topic, but does anyone have a definitive answer or knowledge if it goes against
Bricklink terms to sell items from store without documenting them? I know if
I wanted I could just remove the items from inventory and work out a deal separate
from Bricklink but I prefer not to do that and just curious if there are rules
against it.
|
I'm not 100% sure what you're asking but:
- you can't turn a BL order into an outside-of-BL order
- you can sell items you've listed on BL elsewhere
|
|
| Author: | 1001bricks | | Posted: | May 9, 2024 15:32 | | Subject: | Re: Useful selling tip. | | Viewed: | 30 times | | Topic: | Selling | |
|
| In Selling, jennnifer writes:
| | In Selling, runner.caller writes:
| | As you pick an order, group all the items in small piles of 5.
When done picking, it should be super easy to count. If the final total items
picked matches the total order items, then odds are the order was picked correctly.
|
|
| | I count into groups of 5 too. I also have a checked cloth on my sorting table.
I spread out 5 of whatever into each square and it's super easy to count.
|
We count by 5 - watch the parts in one hand up to having a group of 5, then pour
it.
It's easy to recognize patterns like 2+3 or 4+1 to make 5.
Starting some quantity, depending the part - like 30 or 50 - we use the counting
scale exclusively.
We never check any order count, it's worthless.
If it's a "more crucial" count, we just count or sample the scale
slower.
If sometimes (rarely) there's an error, we refund or reship the problem.
Fixing a single problem is far more (IMO) efficient than the cost of counting
twice or visually checking but ALL orders.
|
|
| Author: | dstiefel | | Posted: | May 9, 2024 15:29 | | Subject: | User requests buying outside of Bricklink | | Viewed: | 100 times | | Topic: | Selling | |
|
| I was looking under terms for sellers but didn't see anything specifically
on topic, but does anyone have a definitive answer or knowledge if it goes against
Bricklink terms to sell items from store without documenting them? I know if
I wanted I could just remove the items from inventory and work out a deal separate
from Bricklink but I prefer not to do that and just curious if there are rules
against it.
|
|
| Author: | sasquatch_eater | | Posted: | May 9, 2024 15:25 | | Subject: | Re: Continued Forum Spam | | Viewed: | 24 times | | Topic: | General | |
|
| In General, Saitobricks.ca writes:
| | In General, axaday writes:
| | In General, Jkbvmartinez04 writes:
| | No mustard-flavored Spam? I'm very surprised...
|
Have you tried it? The mustard-flavored one isn't spam.
|
How about pizza with ham?
|
How about this?
|
|
|
| Author: | SylvainLS | | Posted: | May 9, 2024 15:20 | | Subject: | Re: Useful selling tip. | | Viewed: | 26 times | | Topic: | Selling | |
|
| In Selling, jennnifer writes:
| | […]
I count into groups of 5 too. I also have a checked cloth on my sorting table.
I spread out 5 of whatever into each square and it's super easy to count.
|
Count by 10, 5, or 2 (depends on the size & quantity).
Check by another count, like 9 or 3 (even → odd, not a multiple, so you catch
“by one” errors), or by another method.
For instance:
— method 1: 9+1 = 10, pick 9 (or 3x3), push in a corner, pick a 10th an put in
another place. Count the 10thes and the remainder (less than 10) to get the
total.
— method 2: 2x5 = 10, pick five times two or two times five, and push in a corner.
Don’t care about the total, just that the remainder is the same.
But then, I mostly only count received orders. When picking for a build, it’s
not really a problem if I’m wrong
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
USA, Montana
Canada, British Columbia
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
United Kingdom, Scotland
Netherlands, Noord-Holland
