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| | | Author: | coqie  | | Posted: | May 4, 2024 13:10 | | Subject: | wrongful NSS | | Viewed: | 201 times | | Topic: | Help | |
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| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
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| | | | | Author: | 1001bricks | | Posted: | May 4, 2024 13:29 | | Subject: | Re: wrongful NSS | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, coqie writes:
| | It's very stressfull to receive a NSS
let be when it's based on false accusations.
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Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
Simply refund the buyer (if possible from the order page if paid on site), and
if not, provide a proof of refund (like a PDF of the PayPal transaction status
on PayPal) to the NSS.
Then wait, Help Desk is slow.
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| | | | | | | Author: | coqie | | Posted: | May 4, 2024 13:58 | | Subject: | (Cancelled) | | Viewed: | 53 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 14:01 | | Subject: | Re: wrongful NSS | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, coqie writes:
| | If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
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Sorry, in Europe it's your responsability for the buyer to receive, by Law.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 4, 2024 14:04 | | Subject: | (Cancelled) | | Viewed: | 40 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 14:07 | | Subject: | Re: wrongful NSS | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, coqie writes:
| | If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
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Sorry, in Europe it's your responsability for the buyer to receive, by Law.
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Example:
https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_en.htm
Missing delivery
If you don't receive your goods within 30 days, or within the agreed time,
you should remind the trader giving them an additional, reasonable time limit
to deliver. For example, if the trader has informed you that your delivery is
delayed by a week because of problems with his suppliers you should consider
giving him that extra week.
If the trader still doesn't deliver within the extended deadline then you're
entitled to terminate your contract and be reimbursed as soon as possible. You
don't have to give the trader extra time if they refuse to deliver or when
an agreed delivery period is essential, for example, if you need the goods for
a specific event, such as a dress for a wedding, and you have informed the trader
of this in advance.
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| | | | | | | | | Author: | SylvainLS | | Posted: | May 4, 2024 14:02 | | Subject: | Re: wrongful NSS | | Viewed: | 48 times | | Topic: | Help | |
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| Language, please!
In Help, coqie writes:
| | If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
I then request a compensation from the deliverer if possible and refund the buyer
when he paid by iban. When he paid by paypal, what's the case here, he is
entitled for a refund by paypal. We pay […] 6% and more costs for that so
why should I refund from my own pocket and loose money for purchase and shipping
when there's insurance. If your house burns down do you say: "I have
insurance but no problem, I'll pay for it myself"? I don't think
so. Should paypal decide not to refund him I will still do this but not before
that. My concern is that placing a NSS without waiting for the result from a
paypal claim is not helping anyone. How idiot would it be to just refund everyone
who places a NSS? And even then, when I refund but he does not removethe NSS
what do I gain? Do you refund every NSS that is placed? In that case I should
advise everyone who has ordered in your store whether it did arrive or not, to
place a NSS. How easy could it be to get a free delivery.
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| | | | | | | Author: | Ziegelmeister | | Posted: | May 4, 2024 20:33 | | Subject: | Re: wrongful NSS | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | May 4, 2024 20:43 | | Subject: | Re: wrongful NSS | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
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File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 20:50 | | Subject: | Re: wrongful NSS | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
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Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
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| | | | | | | | | | | | | Author: | Ziegelmeister | | Posted: | May 4, 2024 21:42 | | Subject: | Re: wrongful NSS | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
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File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
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Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
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LOL, iiiiinteresting. Thanks for the tip(s).
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | May 4, 2024 22:12 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
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LOL, iiiiinteresting. Thanks for the tip(s).
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In the USA, at least, you can start an inquiry without filing an insurance claim.
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | May 4, 2024 21:53 | | Subject: | Re: wrongful NSS | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
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Sounds right, though I've actually never done it.
I've actually shipped about 6k parcels between all the marketplaces now and
only had perhaps 3-5 truly disappear never to pop up again. I usually can convince
most buyers to wait, but this is a good idea to have in the toolbox
Crystal
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| | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 20:46 | | Subject: | Re: wrongful NSS | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
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Yes.
Seller ordered and paid the shipping.
It's the seller to take care of the insurance (and perceive the eventual
corresponding amount).
In rare cases the shipper may ask you to get from the buyer a signed document
declaring it's not been received... but normally buyer's not implied.
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| | | | | Author: | yorbrick | | Posted: | May 4, 2024 14:25 | | Subject: | Re: wrongful NSS | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, coqie writes:
| | A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
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| | | | | | | Author: | coqie | | Posted: | May 4, 2024 14:52 | | Subject: | Re: wrongful NSS | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, coqie writes:
| | A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
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| | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 14:56 | | Subject: | Re: wrongful NSS | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, coqie writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
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| | | | | | | | | | | Author: | coqie | | Posted: | May 4, 2024 15:08 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, coqie writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
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That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order. And
again, this is done. The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 4, 2024 15:11 | | Subject: | Re: wrongful NSS | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, coqie writes:
| | In Help, 1001bricks writes:
| | In Help, coqie writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
|
That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order. And
again, this is done. The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
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except if paypal refunds the buyer its comes directly from your balance. so why
make it more difficult by having the buyer claim thre Paypal instead of just
directly refunding it? (unless in Europe Paypal offers insurance ontop of buyer
protection?)
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | May 4, 2024 15:13 | | Subject: | Re: wrongful NSS | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, coqie writes:
| | When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.
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Correct, but you can simply refund him.
| | The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
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If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.
I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.
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| | | | | | | | | | | | | | | Author: | SezaR | | Posted: | May 4, 2024 20:15 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, coqie writes:
| | When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.
|
Correct, but you can simply refund him.
| | The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
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If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.
I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.
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As far as I know, if the buyer get his full refund, seller can supply this info
to BL and they remove the NSS strike, even after the buyer completed it.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 15:15 | | Subject: | Re: wrongful NSS | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, coqie writes:
| | In Help, 1001bricks writes:
| | In Help, coqie writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
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That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
|
PayPal isn't an insurance; it's a bank which provides a payment service.
They the most often protects the buyer, not always.
| | When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded
|
No, buyer tells you he didn't receive, you talk with him and simply refund
him.
It's VERY detrimental to you as a seller (you'll have "a bad mark"
and they can close your account) to have PayPal in the middle.
| | The claim is opened so at the end a refund will be made
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You HAVE to immediately and voluntarily refund the buyer through PayPal.
Again, it's VERY bad for the seller to let PayPal decide.
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| | | | | | | | | Author: | yorbrick | | Posted: | May 4, 2024 15:16 | | Subject: | Re: wrongful NSS | | Viewed: | 28 times | | Topic: | Help | |
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| | | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
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Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
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| | | | | | | | | | | Author: | coqie | | Posted: | May 4, 2024 15:21 | | Subject: | Re: wrongful NSS | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
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Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 4, 2024 16:15 | | Subject: | Re: wrongful NSS | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, coqie writes:
| | In Help, yorbrick writes:
| | | | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
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Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
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Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
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The buyer will be refunded. Not from “paypal” but specifically from your PayPal
account that they payment was sent to unless you can prove it was delivered (not
prove it was shipped) and if over like $600 or something also have signature
delivery
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | May 4, 2024 18:42 | | Subject: | Re: wrongful NSS | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
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Um, this 100% is not how this works. At all.
Crystal
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| | | | | | | | | Author: | SezaR | | Posted: | May 4, 2024 17:54 | | Subject: | Re: wrongful NSS | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, yorbrick writes:
| | In Help, coqie writes:
| | A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will.
|
This sentence demonstrates on its own that you don't know how PayPal works
and what is it for.
| | But how ridiculous
would it be to refund something without trying the insurance first.
|
Nothing is ridiculous here. You just don't know enough about insurance and
how it works and how can claim it and why it is there.
I would take this as a lesson to learn about PayPal and insurance and how they
work. You use them so it is better to learn about them before you face a serious
problem with a difficult buyer or even a scammer.
I would first contact the shipper and claim the parcel is lost to get my money
back from insurance. This is because, the shipper may try to find the package
and if they do, they will deliver it and won't give you any refund.
Hopefully this process happens within the time-frame of PayPal claim (you can
respond to PayPal claim with delay. They give you a few days to respond). If
later, the shipper accepts the parcel is lost and begin the process to issue
a refund to you, I immediately refund the buyer via PayPal. Otherwise, I provide
the info to PayPal that the parcel is found and is on its way to buyer again.
I hope this helps
| | Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
|
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| | | | | | | Author: | peregrinator | | Posted: | May 4, 2024 15:08 | | Subject: | Re: wrongful NSS | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
|
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| | | | | | | | | Author: | coqie | | Posted: | May 4, 2024 15:18 | | Subject: | Re: wrongful NSS | | Viewed: | 45 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | May 4, 2024 15:24 | | Subject: | Re: wrongful NSS | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case.
|
You don't hear well?
As a seller you legally HAVE TO refund.
You, yourself, NOT PayPal.
Buyer opened a claim? Refund it from PayPal, immediately, and avoid much more
troubles.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 4, 2024 16:13 | | Subject: | Re: wrongful NSS | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it.
|
That is not a strong case. With that you’re 100% guaranteed to lose the PayPal
case. Sellers are fully responsible for eve try package they ship out regardless
of insurance or tracking. If you got an order, packed it up, handed it over to
the post office agent and they immediately tossed it into a fire you would have
to refund the buyer for that. You made a sub contract with the postal company
not the buyer. They buyer paid you for goods and its your responsibility to get
those goods to the buyer
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| | | | | | | | | | | Author: | yorbrick | | Posted: | May 4, 2024 19:10 | | Subject: | Re: wrongful NSS | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
If you feel you have a strong case, then contest the claim when the buyer makes
the claim. You will need to supply paypal with your evidence so give them what
you have. You should not need to pay out of your pocket as you will be able to
refund out of whatever compensation you can claim from the shipping company.
If you file NSS against other sellers when they have proof of delivery, you will
eventually be banned. You will also lose paypal claims.
|
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| | | | | | | | | | | Author: | Adjour | | Posted: | May 4, 2024 21:44 | | Subject: | Re: wrongful NSS | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
Serious stop with the hyperbole.
You've had now many experienced sellers explain to you that you are mistaken,
wrong, etc and what you should do differently/ what you MUST do differently.
You clearly don't understand how PP works, which baffles me at 4K feedback,
but I've seen stranger things.
We use PP 100% basically in the USA, so I give you a little space for not having
used it all the time, but everything you've written is not only incorrect,
but wasting your BUYERS TIME, who did NOTHING WRONG. Here in the USA, unless
it's delivered, its the sellers problem, and my understanding is Europe is
even stricter.
Why on earth would you want to make your buyer do all this extra when they didn't
do anything wrong? Forget all your reasons, I just, I just can't imagine
treating a customer this way. They'll never come back.
Crystal
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| | | | | | | | | | | Author: | zorbanj | | Posted: | May 4, 2024 23:07 | | Subject: | Re: wrongful NSS | | Viewed: | 62 times | | Topic: | Help | |
|
| In Help, coqie writes:
| |
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
So, you forced your buyer to open a PayPal claim, gambling that PayPal will refund
your buyer without subtracting the funds from your account?
|
|
| | | | | |
| | | | | Author: | calebfishn | | Posted: | May 4, 2024 20:41 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
|
| | If you reply to the NSS with proof of shipping, Bricklink should remove the NSS. |
|
| | | | | |
| | | | | Author: | BrickDeals | | Posted: | May 4, 2024 22:53 | | Subject: | Re: wrongful NSS | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
The future solution is simple.
Refund the buyer.
You did not deliver the goods promised, because the buyer did not receive them.
EU consumer law is not complicated. You can do a simple Google search of "is
seller responsible for lost package in Belgium?" and click on the first link.
The buyer did communicate the issue with you, but you ignored their concerns.
They have now probably have assumed that you won't fix the issue, so they
are going to go through alternative methods.
I do not understand this mentality. It takes 3 strikes to close your store permanently.
Surely, you make more a month than whatever this order cost (which you legally
owe the buyer anyway).
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Belgium, Limburg
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
USA, Ohio
United Kingdom, England
