Discussion Forum: Thread 368857

 Author: rsjarobinson View Messages Posted By rsjarobinson
 Posted: Apr 8, 2025 09:07
 Subject: Order still marked as paid
 Viewed: 98 times
 Topic: Problem Order
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rsjarobinson (206)

Location:  USA, Michigan
Member Since Contact Type Status
Feb 13, 2023 Contact Member Buyer
Buying Privileges - OK
Looking for a bit of advice. I placed 22 orders for parts on March 30. All of
them have been coming in just fine with the exception of one that is still marked
as "PAID" and not shipped. It is a newer store with only 105 orders and
my order was only for three inexpensive minifigs so I have been waiting to see
if things would move forward. On April 6 I sent a message to the seller through
Bricklink to ask if they would be shipping soon. As of today, the message is
still not marked as "READ" so not sure what I should do.

Since it is a newer seller, I really don't want to ding them as they probably
are not into a rhythm as a store yet, but after a week I guess I expect some
update.

What would you do next? The total cost of the order including shipping is $11.60
USD.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 8, 2025 09:20
 Subject: Re: Order still marked as paid
 Viewed: 45 times
 Topic: Problem Order
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peregrinator (1089)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, rsjarobinson writes:
  Looking for a bit of advice. I placed 22 orders for parts on March 30. All of
them have been coming in just fine with the exception of one that is still marked
as "PAID" and not shipped. It is a newer store with only 105 orders and
my order was only for three inexpensive minifigs so I have been waiting to see
if things would move forward. On April 6 I sent a message to the seller through
Bricklink to ask if they would be shipping soon. As of today, the message is
still not marked as "READ" so not sure what I should do.

Since it is a newer seller, I really don't want to ding them as they probably
are not into a rhythm as a store yet, but after a week I guess I expect some
update.

What would you do next? The total cost of the order including shipping is $11.60
USD.

Start an NSS to get the seller's attention.
 Author: rsjarobinson View Messages Posted By rsjarobinson
 Posted: Apr 8, 2025 09:45
 Subject: Re: Order still marked as paid
 Viewed: 42 times
 Topic: Problem Order
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rsjarobinson (206)

Location:  USA, Michigan
Member Since Contact Type Status
Feb 13, 2023 Contact Member Buyer
Buying Privileges - OK
In Problem Order, peregrinator writes:
  In Problem Order, rsjarobinson writes:
  Looking for a bit of advice. I placed 22 orders for parts on March 30. All of
them have been coming in just fine with the exception of one that is still marked
as "PAID" and not shipped. It is a newer store with only 105 orders and
my order was only for three inexpensive minifigs so I have been waiting to see
if things would move forward. On April 6 I sent a message to the seller through
Bricklink to ask if they would be shipping soon. As of today, the message is
still not marked as "READ" so not sure what I should do.

Since it is a newer seller, I really don't want to ding them as they probably
are not into a rhythm as a store yet, but after a week I guess I expect some
update.

What would you do next? The total cost of the order including shipping is $11.60
USD.

Start an NSS to get the seller's attention.
  

I Started the NSS. It's my first time having to use this process. I guess
I'll see what happens next. Thanks for the advice.
 Author: rsjarobinson View Messages Posted By rsjarobinson
 Posted: Apr 11, 2025 13:05
 Subject: Re: Order still marked as paid
 Viewed: 37 times
 Topic: Problem Order
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rsjarobinson (206)

Location:  USA, Michigan
Member Since Contact Type Status
Feb 13, 2023 Contact Member Buyer
Buying Privileges - OK
In Problem Order, rsjarobinson writes:
  In Problem Order, peregrinator writes:
  In Problem Order, rsjarobinson writes:
  Looking for a bit of advice. I placed 22 orders for parts on March 30. All of
them have been coming in just fine with the exception of one that is still marked
as "PAID" and not shipped. It is a newer store with only 105 orders and
my order was only for three inexpensive minifigs so I have been waiting to see
if things would move forward. On April 6 I sent a message to the seller through
Bricklink to ask if they would be shipping soon. As of today, the message is
still not marked as "READ" so not sure what I should do.

Since it is a newer seller, I really don't want to ding them as they probably
are not into a rhythm as a store yet, but after a week I guess I expect some
update.

What would you do next? The total cost of the order including shipping is $11.60
USD.

Start an NSS to get the seller's attention.
  

I Started the NSS. It's my first time having to use this process. I guess
I'll see what happens next. Thanks for the advice.

That seems to have done it. I now have a tracking number and it appears that
a package has been sent. For next steps from me, once I get the package, how
do I remove the NSS? @peregrinator
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 11, 2025 13:16
 Subject: Re: Order still marked as paid
 Viewed: 37 times
 Topic: Problem Order
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem Order, rsjarobinson writes:
  […]
That seems to have done it. I now have a tracking number and it appears that
a package has been sent.

Good

   For next steps from me, once I get the package, how
do I remove the NSS? @peregrinator

About the same way you filed it:
https://www.bricklink.com/help.asp?helpID=2148
https://www.bricklink.com/help.asp?helpID=110
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Apr 11, 2025 15:51
 Subject: Re: Order still marked as paid
 Viewed: 40 times
 Topic: Problem Order
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zorbanj (1016)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
In Problem Order, rsjarobinson writes:
  
That seems to have done it. I now have a tracking number and it appears that
a package has been sent. For next steps from me, once I get the package, how
do I remove the NSS? @peregrinator

How to Remove a Non-Shipping Seller Alert:
Go to the Problem Order page, enter the order ID and the option to remove a Non-Shipping
Seller Alert will appear if the order is in NSS status. Removing the alert will
set to order back to Pending status.

NSS alerts can be removed if the seller provides proof/receipt of shipment
or tracking information. If the order is incomplete or expectations are not met,
the issue must be handled between buyer and seller.

https://www.bricklink.com/retractOrder.asp

https://www.bricklink.com/help.asp?helpID=110