Removal of NPB, NSS or NRS Alert
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| | If the Alert was Filed Against You | |
You may request removal of Non-Paying Buyer (NPB), Non-Shipping Seller (NSS), or Non-Responding Seller (NRS) alerts on the Removal of NPB, NSS or NRS Complaint page. Provide the order ID and the following documentation:
- Non-Paying Buyer – Provide proof of payment. This might be a screenshot of the transaction or a copy of the payment notification email.
- Non-Shipping Seller – There are several reasons a buyer might file the NSS alert. We request the following documentation for each specific reason:
- Seller did not ship order after payment was made – Provide proof of shipping. Include the tracking number and the website where it can be checked or attach a scanned copy of the postal receipt. If you are issued a refund, include proof of the refund. This could be, for example, a copy of the PayPal notification email or a screenshot of the PayPal refund.
- Order was received but was incomplete – If you sent the missing items separately, provide the tracking number. If you have issued a refund for the missing items, provide a screenshot of the refund. If you disagree with the complaint, provide your side of the story with any documents and photos to support your case.
- Items in the order were received but not as described – If you issued a refund for the incorrect items, provide a screenshot of the refund. If you disagree with the complaint, provide your side of the story with any documents and photos to support your case.
For PayPal orders: if BrickLink does not have enough evidence to remove the NSS alert or we simply cannot determine who is at fault, we will rely on PayPal to mediate. Once PayPal decides the dispute outcome, forward their decision email to BrickLink.
- Non-Responding Seller – You must respond on the Problem Order page.
| | If You Filed the Alert Against Someone Else | |
If you filed an alert against someone else and need to remove it, visit the Problem Order page and enter the order number. On the next page, there will be an option to remove the NSS/NRS/NPB alert. Select this option and click the Take Action button. The order will be reset back to Pending status.
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