We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
It’s bricklinks charm once you get past the stage of “everything should
run perfectly at all times” it’s really does wonders on the charm that makes
bricklink bricklink
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
It’s bricklinks charm once you get past the stage of “everything should
run perfectly at all times” it’s really does wonders on the charm that makes
bricklink bricklink
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
It’s bricklinks charm once you get past the stage of “everything should
run perfectly at all times” it’s really does wonders on the charm that makes
bricklink bricklink
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
An update: Currently all online forms are working as usual. If you have an unanswered
request that has been sent through one of our online forms, please re-submit
it through our help desk. All requests will be handled in the order in which
they are received.
Thank you.
An update: Currently all online forms are working as usual. If you have an unanswered
request that has been sent through one of our online forms, please re-submit
it through our help desk. All requests will be handled in the order in which
they are received.
Thank you.
Thanks for the update Anastasia!!
A little feedback :
I've just put another request through to try get our store back up and running...
This time I also received an email with a ticket number, which wasn't the
case the last time I tried.
An update: Currently all online forms are working as usual. If you have an unanswered
request that has been sent through one of our online forms, please re-submit
it through our help desk. All requests will be handled in the order in which
they are received.
Thank you.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
That's not the only thing missing. I just got the email announcing this
problem, about 5 minutes ago, and it's addressed to "Dear ,". No
member name. Very suspicious. So I actually visited for the first time in months
to find something about this supposed issue without using the links in the email.
--firefly
Did this issue also impact catalog submissions?
I have 6 "Catalog Items Added" and "6 Catalog New Item Images Added"
(for the same 6 items) pending since April 7th with no reaction. Mostly relating
to promotional sticker sheets in the Gear section.
Did this issue also impact catalog submissions?
I have 6 "Catalog Items Added" and "6 Catalog New Item Images Added"
(for the same 6 items) pending since April 7th with no reaction. Mostly relating
to promotional sticker sheets in the Gear section.
No. Unlike help desk tickets, catalog submissions never get lost. It just takes
very long until we get to things that are not related to new set releases. Please
just have some patience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
"Your BrickLink Team" Okay, I'll drop that for now
Just like to say here, that email notifications work, and thank you!
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
Is it possible to update the studio with New technic shock absorbers as well
as fixing the help center forum as well?
We're always adding new parts to Studio, so just keep an eye out for what
you're looking for! There's no separate subforum for the Studio Help
Center but you can talk with other users at https://forum.bricklink.com/ when
you're signed into your BrickLink account.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
Good morning, I have been a bricklink user since 2006.
unfortunately for a few months I have no longer been able to receive orders from
some states in the USA, for example Virginia Georgia and many others.
I haven't had any problems in the past. but for some time I have been contacted
by users who write to me that I do not ship to these countries. unfortunately
this is not true. I checked my settings and it's correct. I am licensed to
sell throughout the United States. but in fact there are problems. could you
help me?
Thank you
as another user mentioned, you need “onsite PayPal” or “stripe” as payment methods
in order to sell to the USA, Australia, and some other countries as it’s required
for sales tax collection. Normal “PayPal” or any other payment methods are not
an option for those places and since you only offer tho payment options for buyers
outside of Italy no one can place an order from countries that require sales
tax collection by bricklink
as another user mentioned, you need “onsite PayPal” or “stripe” as payment methods
in order to sell to the USA, Australia, and some other countries as it’s required
for sales tax collection. Normal “PayPal” or any other payment methods are not
an option for those places and since you only offer tho payment options for buyers
outside of Italy no one can place an order from countries that require sales
tax collection by bricklink
I should mention that some countries such as Australia you can technically still
sell to but only if they buy like $1000+ or something but in general most orders
won’t be possible
USA, California
Canada, Ontario
Spain, Comunidad Valenciana
France, Nouvelle-Aquitaine
United Kingdom, England
Germany, Rheinland-Pfalz
South Korea, Chungchong-namdo
)
)
Portugal
Hungary, Pest
Italy, Lombardia