Discussion Forum: Thread 337269

 Author: heir2thethrone View Messages Posted By heir2thethrone
 Posted: Mar 30, 2023 01:06
 Subject: NSS
 Viewed: 174 times
 Topic: Problem Order
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heir2thethrone (2587)

Location:  USA, Idaho
Member Since Contact Type Status
Dec 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: North West Bricks
Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 30, 2023 01:14
 Subject: Re: NSS
 Viewed: 57 times
 Topic: Problem Order
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Nubs_Select (4916)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
BrickLink Inventories Administrator (?)
In Problem Order, heir2thethrone writes:
  Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks

Send the proof of shipping to the help desk
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 30, 2023 02:32
 Subject: Re: NSS
 Viewed: 61 times
 Topic: Problem Order
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Brickwilbo (1540)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem Order, Nubs_Select writes:
  In Problem Order, heir2thethrone writes:
  Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks

Send the proof of shipping to the help desk

https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: iprice View Messages Posted By iprice
 Posted: Mar 30, 2023 03:41
 Subject: Re: NSS
 Viewed: 66 times
 Topic: Problem Order
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iprice (1328)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 15, 2018 Contact Member Buyer
Buying Privileges - OK
In Problem Order, Nubs_Select writes:
  In Problem Order, heir2thethrone writes:
  Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks

Send the proof of shipping to the help desk

Proof of shipping and a delivery note on the postal system aren't proof that
the buyer received the item.

I had this exact same issue a couple of years ago. I could prove that a delivery
was not received despite the postal status stating "Delivered to customer."
I did finally get the delivery though - 4 months later! (I returned it to the
seller, who had refunded long before, withoiut the nedd for an NSS).
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 30, 2023 03:55
 Subject: Re: NSS
 Viewed: 68 times
 Topic: Problem Order
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Brickwilbo (1540)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem Order, iprice writes:
  In Problem Order, Nubs_Select writes:
  In Problem Order, heir2thethrone writes:
  Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks

Send the proof of shipping to the help desk

Proof of shipping and a delivery note on the postal system aren't proof that
the buyer received the item.

Paypal requieres delivery confirmation.
BL accepts proof shipping to get a NSS removed.

  
I had this exact same issue a couple of years ago. I could prove that a delivery
was not received despite the postal status stating "Delivered to customer."
I did finally get the delivery though - 4 months later! (I returned it to the
seller, who had refunded long before, withoiut the nedd for an NSS).
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Mar 30, 2023 09:00
 Subject: Re: NSS
 Viewed: 60 times
 Topic: Problem Order
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zorbanj (1033)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
https://www.bricklink.com/message.asp?ID=1382248

In Problem Order, heir2thethrone writes:
  Hi,
I had a buyer who placed an order which I shipped and the tracking was confirmed
delivered yet the buyer claims that he never received the order and subsequently
filed a NSS.
If there a particular protocol that I as a seller can go through to have a NSS
removed from this order?
Thanks