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 |
| | | Author: | pashah  | | Posted: | Oct 25, 2023 07:43 | | Subject: | Sellers Setting Order Status as Completed | | Viewed: | 188 times | | Topic: | Technical Issues | |
|
| BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do. Yes, a
seller can ship an order with or without tracking but that does not mean that
the order has been received by the buyer. Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences. This issue can be easily corrected
by restricting access for marking an order as "complete" to buyers alonge
in the same way that only buyers can currently mark an order as "received."
Help page definitions:
https://www.bricklink.com/help.asp?helpID=41
We regularly encounter sellers, some new and some with hundreds if not several
thousand orders under their belt, who either (A) mark an order "complete"
after tracking shows the order as being delivered, or, even worse, (B) mark an
order as "complete" immediately after they transfer the shipment to the
shipping carrier. As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
In a world in which every BrickLink member is likely to place an ever-increasing
number of e-commmerce orders, this does not make for a positive buying experience.
Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can). The only way to avoid situation
B is for the buyer to keep tabs on their order placed page and, after the seller
unjustifiably marks an order as "complete," immediately change the order
status back to "shipped." If a buyer does not notice that the seller
changed the order status to "complete" within a week, the order status
can no longer be changed by anyone.
This system makes little sense. Buyers and sellers can "file" orders
they no longer want to see on their orders placed/received pages. BrickLink does
not integrate tracking so there is no reason, like Amazon or eBay, for the marketplace
(itself) to show an order as having been shipped or completed and it wouldn't
work with untracked shipping anyway. What the current BrickLink does enable is
fraud and poor buying experiences given that sellers can go out of their way
to mislead buyers of the actual order status, which is shipped. Only the buyer
should be able to change the order status to "received" or "complete"
and in the event of a dispute, there is the BrickLink NSS system (which requires
proof of shipping) and, as applicable, the PayPal/Stripe/national legal dispute
resolution mechanisms.
Admins: please make this simple adjustment to reduce possibilities for fraud
or, at the very least, make changes that show *who* changed the order status
to "completed." We would not be surprised if this is a widespread issue
and that unscrupulous sellers mark an order as "complete" after they
ship it so that, when the buyer claims they never received it, the seller can
point out that the BrickLink order details indicates that the order is "completed".
To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
BrickLink can be a better marketplace by making small and simple changes like
this.
|
|
|
| | | | | |
| | | | | Author: | Swatson217 | | Posted: | Oct 25, 2023 07:51 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| According to the colored dot key on the page you linked, the blue dot next to
“completed” indicates that the seller as well as the buyer can mark orders complete.
In Problem, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do. Yes, a
seller can ship an order with or without tracking but that does not mean that
the order has been received by the buyer. Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences. This issue can be easily corrected
by restricting access for marking an order as "complete" to buyers alonge
in the same way that only buyers can currently mark an order as "received."
Help page definitions:
https://www.bricklink.com/help.asp?helpID=41
We regularly encounter sellers, some new and some with hundreds if not several
thousand orders under their belt, who either (A) mark an order "complete"
after tracking shows the order as being delivered, or, even worse, (B) mark an
order as "complete" immediately after they transfer the shipment to the
shipping carrier. As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
In a world in which every BrickLink member is likely to place an ever-increasing
number of e-commmerce orders, this does not make for a positive buying experience.
Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can). The only way to avoid situation
B is for the buyer to keep tabs on their order placed page and, after the seller
unjustifiably marks an order as "complete," immediately change the order
status back to "shipped." If a buyer does not notice that the seller
changed the order status to "complete" within a week, the order status
can no longer be changed by anyone.
This system makes little sense. Buyers and sellers can "file" orders
they no longer want to see on their orders placed/received pages. BrickLink does
not integrate tracking so there is no reason, like Amazon or eBay, for the marketplace
(itself) to show an order as having been shipped or completed and it wouldn't
work with untracked shipping anyway. What the current BrickLink does enable is
fraud and poor buying experiences given that sellers can go out of their way
to mislead buyers of the actual order status, which is shipped. Only the buyer
should be able to change the order status to "received" or "complete"
and in the event of a dispute, there is the BrickLink NSS system (which requires
proof of shipping) and, as applicable, the PayPal/Stripe/national legal dispute
resolution mechanisms.
Admins: please make this simple adjustment to reduce possibilities for fraud
or, at the very least, make changes that show *who* changed the order status
to "completed." We would not be surprised if this is a widespread issue
and that unscrupulous sellers mark an order as "complete" after they
ship it so that, when the buyer claims they never received it, the seller can
point out that the BrickLink order details indicates that the order is "completed".
To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
BrickLink can be a better marketplace by making small and simple changes like
this.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | pashah | | Posted: | Oct 25, 2023 08:01 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| The same page states in clear writing that completed means: "Completed -
Package received, contents verified, the order is completed." Unless the
buyer and seller live at the same address, it is impossible for the seller to
do this. Yes, we are aware that sellers have access to changing order status
to "completed" - that is the problem and why this post exists. It is
unnecessary and only enables fraud and bad buying experiences.
https://www.bricklink.com/help.asp?helpID=41
In Problem, Swatson217 writes:
| | According to the colored dot key on the page you linked, the blue dot next to
“completed” indicates that the seller as well as the buyer can mark orders complete.
In Problem, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do. Yes, a
seller can ship an order with or without tracking but that does not mean that
the order has been received by the buyer. Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences. This issue can be easily corrected
by restricting access for marking an order as "complete" to buyers alonge
in the same way that only buyers can currently mark an order as "received."
Help page definitions:
https://www.bricklink.com/help.asp?helpID=41
We regularly encounter sellers, some new and some with hundreds if not several
thousand orders under their belt, who either (A) mark an order "complete"
after tracking shows the order as being delivered, or, even worse, (B) mark an
order as "complete" immediately after they transfer the shipment to the
shipping carrier. As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
In a world in which every BrickLink member is likely to place an ever-increasing
number of e-commmerce orders, this does not make for a positive buying experience.
Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can). The only way to avoid situation
B is for the buyer to keep tabs on their order placed page and, after the seller
unjustifiably marks an order as "complete," immediately change the order
status back to "shipped." If a buyer does not notice that the seller
changed the order status to "complete" within a week, the order status
can no longer be changed by anyone.
This system makes little sense. Buyers and sellers can "file" orders
they no longer want to see on their orders placed/received pages. BrickLink does
not integrate tracking so there is no reason, like Amazon or eBay, for the marketplace
(itself) to show an order as having been shipped or completed and it wouldn't
work with untracked shipping anyway. What the current BrickLink does enable is
fraud and poor buying experiences given that sellers can go out of their way
to mislead buyers of the actual order status, which is shipped. Only the buyer
should be able to change the order status to "received" or "complete"
and in the event of a dispute, there is the BrickLink NSS system (which requires
proof of shipping) and, as applicable, the PayPal/Stripe/national legal dispute
resolution mechanisms.
Admins: please make this simple adjustment to reduce possibilities for fraud
or, at the very least, make changes that show *who* changed the order status
to "completed." We would not be surprised if this is a widespread issue
and that unscrupulous sellers mark an order as "complete" after they
ship it so that, when the buyer claims they never received it, the seller can
point out that the BrickLink order details indicates that the order is "completed".
To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
BrickLink can be a better marketplace by making small and simple changes like
this.
|
|
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Oct 25, 2023 08:27 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| | | Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences.
|
While I agree that sellers do not need to mark orders as complete, how exactly
does this enable fraud? It is a tickbox on a website.
| | As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
|
You need to keep tabs on every order manually any way to make sure you get what
you pay for, unless you have a robot that unpacks and checks orders. There is
a very simple way for buyers to do this. File their orders once checked and complete.
Of course, sellers should do the same, filing their orders if they don't
want to see notifications for open orders once they are shipped.
| | Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can).
|
This isn't the only way to keep track. See above.
| | What the current BrickLink does enable is
fraud
|
It is not fraud.
| | Admins: please make this simple adjustment to reduce possibilities for fraud
|
It is not fraud.
| | To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
|
So least favourite that store, and leave them negative feedback for poor customer
service.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | zorbanj | | Posted: | Oct 25, 2023 09:05 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, yorbrick writes:
| |
| | To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
|
So least favourite that store, and leave them negative feedback for poor customer
service.
|
Agree with the rest of your response, however leaving negative feedback over
such a trivial matter is a bit harsh.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | pashah | | Posted: | Oct 25, 2023 09:17 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, zorbanj writes:
| | In Technical Issues, yorbrick writes:
| |
| | To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
|
So least favourite that store, and leave them negative feedback for poor customer
service.
|
Agree with the rest of your response, however leaving negative feedback over
such a trivial matter is a bit harsh.
|
Thanks for taking the time to read our post. To clarify, however, we have not
left feedback and we have also have not and will not name the store (we provided
very generic information). In fact, we have never left negative feedback for
any BrickLink buyer or seller. essentially every issue can be resolved with clear
communication and we are simply raising this issue in the hopes that BrickLink
admins will take some fairly simple steps that prevent such issues from happening
in the first place.
|
|
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Oct 25, 2023 09:22 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pashah writes:
| |
we are simply raising this issue in the hopes that BrickLink
admins will take some fairly simple steps that prevent such issues from happening
in the first place.
|
I think you'll have to clarify how this enables fraud.
|
|
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| | | | | | | | | Author: | yorbrick | | Posted: | Oct 25, 2023 10:40 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| In Technical Issues, zorbanj writes:
| | In Technical Issues, yorbrick writes:
| |
| | To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
|
So least favourite that store, and leave them negative feedback for poor customer
service.
|
Agree with the rest of your response, however leaving negative feedback over
such a trivial matter is a bit harsh.
|
If someone is so riled about it happening repeatedly that it is necessary to
write an essay about it in the forum, then they are presumably unhappy with multiple
sellers that keep doing it. If they refuse to accept that the order is not yet
complete when the customer asks them not to mark it complete, then it is poor
service. It is not like they have just marked it complete, they have been told
by the customer it is not complete and they refuse to agree to that. Leaving
a negative for marking it complete would be harsh. But if the buyer asks them
not to mark it as complete as it is not complete and the seller refuses and goes
ahead and does it, then a negative is more warranted.
|
|
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| | | | | | | Author: | pashah | | Posted: | Oct 25, 2023 09:31 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| We wrote that it *enables fraud* not that a seller changing the order status
to "completed" is committing an act of fraud. This is a small but very
important distinction. How, you may ask, does this issue enable fraud? It is
simple: a seller ships order and upon tracking update of delivery or upon handing
shipment to shipping carrier, marks the order status as "completed."
The buyer may or may not be aware of this and the buyer later figures out they
have not received the order but the seller says "no, you marked the order
as completed - look here at the BrickLink order details." If the buyer made
the payment through PayPal or Stripe, then the buyer can get their money back.
But why allow sellers to do this in the first place? Why should the buyer even
have to contact a seller to inquire why they did this? Why enable an unnecessary
option that serves no purpose other than to enable fraud and result in negative
buying experiences? Right now, BrickLink may as well allow sellers to sign for
delivery of a shipment. It is illogical.
To state the obvious, of course we keep tabs on our orders. How else would we
even be aware of this issue and why else would we even make this forum post if
it were not so? Yes, we can "file" placed orders if we want less clutter
on the orders placed page but how does that address the issue that we raised?
There is a filter on the order received page that includes the status of "shipped."
As a buyer, we want to see all orders marked as shipped by the seller so that
we can mark orders as "received" or "complete" as appropriate.
Sometimes buyers open a shipment and can immediately verify completion. Other
times the order may be very large or the buyer may be busy and unable to immediately
verify the order. We are also sellers and we know that some buyers never update
the order status and we are fine with that - we maintain our own records including
tracking updates. Let the buyer decide whether the order status remains "shipped"
or whether it should be "received" or "completed."
In Technical Issues, yorbrick writes:
| | | | Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences.
|
While I agree that sellers do not need to mark orders as complete, how exactly
does this enable fraud? It is a tickbox on a website.
| | As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
|
You need to keep tabs on every order manually any way to make sure you get what
you pay for, unless you have a robot that unpacks and checks orders. There is
a very simple way for buyers to do this. File their orders once checked and complete.
Of course, sellers should do the same, filing their orders if they don't
want to see notifications for open orders once they are shipped.
| | Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can).
|
This isn't the only way to keep track. See above.
| | What the current BrickLink does enable is
fraud
|
It is not fraud.
| | Admins: please make this simple adjustment to reduce possibilities for fraud
|
It is not fraud.
| | To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
|
So least favourite that store, and leave them negative feedback for poor customer
service.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Oct 25, 2023 10:49 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 49 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pashah writes:
| | We wrote that it *enables fraud* not that a seller changing the order status
to "completed" is committing an act of fraud. This is a small but very
important distinction. How, you may ask, does this issue enable fraud? It is
simple: a seller ships order and upon tracking update of delivery or upon handing
shipment to shipping carrier, marks the order status as "completed."
The buyer may or may not be aware of this and the buyer later figures out they
have not received the order but the seller says "no, you marked the order
as completed - look here at the BrickLink order details."
|
In that case, the buyer says they have not marked it as complete and the seller
did it. Marking something complete on bricklink is meaningless. It is for personal
record keeping and has no meaning outside of bricklink. Just because it is ticked
as complete does not mean that all responsibilities of the seller end.
| | But why allow sellers to do this in the first place? Why should the buyer even
have to contact a seller to inquire why they did this?
|
I don't know why you feel the need to ask them why they did this. If a seller
does it to me, I ignore it. I file my orders once I have checked them and they
are complete. It being marked complete has no influence on whether I think it
is complete.
| | Why enable an unnecessary
option that serves no purpose other than to enable fraud and result in negative
buying experiences?
|
| | Right now, BrickLink may as well allow sellers to sign for
delivery of a shipment. It is illogical.
|
That is something totally different. That is proof to the mail company (and to
a payment processor) that a parcel has been delivered. Marking an order as complete
on bricklink is not the same thing.
|
|
|
| | | | | |
| | | | | Author: | calebfishn | | Posted: | Oct 25, 2023 12:37 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| | Is a buyer able to file NSS if the order status is marked "Complete"? |
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Oct 25, 2023 13:34 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do.
|
Always had been 100% agree on this; I personnaly hate it when a seller sets Received
or Completed.
Even the Received status can be wrong, as tracking may not mean the truth; map
isn't the territory.
Please post a Suggestion to remove those 2 statuses from seller's choice,
I'll gladly vote this?
|
|
| | | | | | | | | |
| | | | | | | Author: | Nubs_Select | | Posted: | Oct 25, 2023 13:43 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| | | Please post a Suggestion to remove those 2 statuses from seller's choice,
I'll gladly vote this?
|
+1 it would be great if those were removed
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Oct 25, 2023 14:04 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | In Technical Issues, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do.
|
Always had been 100% agree on this; I personnaly hate it when a seller sets Received
or Completed.
Even the Received status can be wrong, as tracking may not mean the truth; map
isn't the territory.
Please post a Suggestion to remove those 2 statuses from seller's choice,
I'll gladly vote this?
|
It would also be good to remove them from the seller's orders count as soon
as the seller marks the order as shipped. I imagine that is part of the reason
some sellers do this, rather than intentionally trying to defraud or confuse
buyers.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | zorbanj | | Posted: | Oct 26, 2023 10:35 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| I would rather the Completed Status be split into one for sellers and one for
buyers:
Completed (Seller)
Completed (Buyer)
In Technical Issues, 1001bricks writes:
| | In Technical Issues, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do.
|
Always had been 100% agree on this; I personnaly hate it when a seller sets Received
or Completed.
Even the Received status can be wrong, as tracking may not mean the truth; map
isn't the territory.
Please post a Suggestion to remove those 2 statuses from seller's choice,
I'll gladly vote this?
|
|
|
|
| | | | | |
| | | | | Author: | faro | | Posted: | Oct 25, 2023 13:47 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 49 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pashah writes:
| | BrickLink's help page is very clear that an order status of "Completed"
means the following: "Package received, contents verified, the order is completed."
Logically, this is something that only the buyer should be able to do. Yes, a
seller can ship an order with or without tracking but that does not mean that
the order has been received by the buyer. Currently, however, sellers can change
the order status to "complete" and this is problematic - it enables fraud
and can result in poor buying experiences. This issue can be easily corrected
by restricting access for marking an order as "complete" to buyers alonge
in the same way that only buyers can currently mark an order as "received."
Help page definitions:
https://www.bricklink.com/help.asp?helpID=41
We regularly encounter sellers, some new and some with hundreds if not several
thousand orders under their belt, who either (A) mark an order "complete"
after tracking shows the order as being delivered, or, even worse, (B) mark an
order as "complete" immediately after they transfer the shipment to the
shipping carrier. As a result, buyers have to manually keep tabs on orders to
make sure they get what they pay for and this becomes a headache if you are expecting
multiple orders including international orders that tend to take weeks to arrive.
In a world in which every BrickLink member is likely to place an ever-increasing
number of e-commmerce orders, this does not make for a positive buying experience.
Right now, the only way to avoid situation A is for the buyer to immediately
mark the order as "received" and hope that they do so before the seller
marks it as "complete" (sellers cannot change a "received" status
order to "complete", only the buyer can). The only way to avoid situation
B is for the buyer to keep tabs on their order placed page and, after the seller
unjustifiably marks an order as "complete," immediately change the order
status back to "shipped." If a buyer does not notice that the seller
changed the order status to "complete" within a week, the order status
can no longer be changed by anyone.
This system makes little sense. Buyers and sellers can "file" orders
they no longer want to see on their orders placed/received pages. BrickLink does
not integrate tracking so there is no reason, like Amazon or eBay, for the marketplace
(itself) to show an order as having been shipped or completed and it wouldn't
work with untracked shipping anyway. What the current BrickLink does enable is
fraud and poor buying experiences given that sellers can go out of their way
to mislead buyers of the actual order status, which is shipped. Only the buyer
should be able to change the order status to "received" or "complete"
and in the event of a dispute, there is the BrickLink NSS system (which requires
proof of shipping) and, as applicable, the PayPal/Stripe/national legal dispute
resolution mechanisms.
Admins: please make this simple adjustment to reduce possibilities for fraud
or, at the very least, make changes that show *who* changed the order status
to "completed." We would not be surprised if this is a widespread issue
and that unscrupulous sellers mark an order as "complete" after they
ship it so that, when the buyer claims they never received it, the seller can
point out that the BrickLink order details indicates that the order is "completed".
To be clear, this is not some hypothetical issue - we have encountered this issue
repeatedly. Most recently we have a long-established seller with over 2500 orders
with their store who shipped an international shipment via tracked surface/maritime
shipping and changed the order status to "completed" weeks before it
can possibly be delivered to another continent. We contacted the seller about
this and this is their response: "For us the order is completely delivered."
BrickLink can be a better marketplace by making small and simple changes like
this.
|
Hi,
actually I have two positions on this issue. On the one side I can completely
understand that.
On the other from my observations many buyers do not change the status when they
receive the LEGO and the status stays shipped and you do not what the actual
situation on the order is.
I have put a rule in my store terms which describes when I change the status
by myself and so all buyers know what I do:
Shipping status:
Please set the status to completed when the order arrived. So I have an overview
about the orders status. All domestic orders are set to "completed" after
seven days by me otherwise because shipping is normally not more than two to
three days. All EU orders are set to "completed" when DHL states that
they arrived.
I think this a good solution for buyers and me selling. What do you think about
it?
|
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| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Oct 25, 2023 14:19 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, faro writes:
| | […]
Hi,
actually I have two positions on this issue. On the one side I can completely
understand that.
On the other from my observations many buyers do not change the status when they
receive the LEGO and the status stays shipped and you do not what the actual
situation on the order is.
I have put a rule in my store terms which describes when I change the status
by myself and so all buyers know what I do:
Shipping status:
Please set the status to completed when the order arrived. So I have an overview
about the orders status. All domestic orders are set to "completed" after
seven days by me otherwise because shipping is normally not more than two to
three days. All EU orders are set to "completed" when DHL states that
they arrived.
I think this a good solution for buyers and me selling. What do you think about
it?
|
It’s wrong. Especially as you don’t leave the buyers time to do anything.
If you think the order is over for you, you can put a note, or use the tracking
number field (as it seems the note can’t be shown as a column on Order Received),
or simply file it.
There’s absolutely no need for you to mess with the status.
Using the tracking number is way less intrusive a hack than setting the status
to Complete when you aren’t sure the package has been Received (and even less
opened and checked).
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 25, 2023 14:24 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| +1 it should never be changed by sellers. Buyers may receive a package and not
go thru it for weeks or months so if the seller changes the status that would
mess up the buyers end.
|
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Oct 25, 2023 14:56 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 47 times | | Topic: | Technical Issues | |
|
| | | Please set the status to completed when the order arrived. So I have an overview
about the orders status. All domestic orders are set to "completed" after
seven days by me otherwise because shipping is normally not more than two to
three days. All EU orders are set to "completed" when DHL states that
they arrived.
I think this a good solution for buyers and me selling. What do you think about
it?
|
It can be a problem for the buyer, Farid.
As a buyer I can place 50 orders "simultaneously" for projects we build
or manage.
I *need* to use this field to set it to Received, when for us we're opening
and are treating the parcel (not just when the parcel is here), and Completed
when we've processed it and it's fine and completed for us (and we don't
care for small mistakes).
So, having the seller to change "our" status is a pain especially if
I don't notice it quickly, as after some days it can't be changed back
Much more, as already said, the seller's job is ONLY to ship, then he can
file it or simply forget it.
He shouldn't check tracking every day. What's after shouldn't be
his concern; I can feel it *almost* like a Privacy violation of the buyer.
|
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|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | faro | | Posted: | Oct 26, 2023 04:07 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | | | Please set the status to completed when the order arrived. So I have an overview
about the orders status. All domestic orders are set to "completed" after
seven days by me otherwise because shipping is normally not more than two to
three days. All EU orders are set to "completed" when DHL states that
they arrived.
I think this a good solution for buyers and me selling. What do you think about
it?
|
It can be a problem for the buyer, Farid.
As a buyer I can place 50 orders "simultaneously" for projects we build
or manage.
I *need* to use this field to set it to Received, when for us we're opening
and are treating the parcel (not just when the parcel is here), and Completed
when we've processed it and it's fine and completed for us (and we don't
care for small mistakes).
So, having the seller to change "our" status is a pain especially if
I don't notice it quickly, as after some days it can't be changed back
Much more, as already said, the seller's job is ONLY to ship, then he can
file it or simply forget it.
He shouldn't check tracking every day. What's after shouldn't be
his concern; I can feel it *almost* like a Privacy violation of the buyer.
|
Accepted I have changed my store term to:
Shipping status:
Please set the status to completed when the order arrived. So I have an overview
about the orders status.
|
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|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 26, 2023 04:34 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| | | Accepted I have changed my store term to:
Shipping status:
Please set the status to completed when the order arrived. So I have an overview
about the orders status.
|
People that are too lazy to tick a box once they have checked an order (if they
check it) are also likely to be in the group that don't read store terms.
I cannot really see the point of having a store level policy on buyers changing
the status of an order, unless you will do something if they do or don't
do what you ask. For example, if a seller offers coupons once orders are marked
complete or stoplists buyers if they don't mark an order complete (somewhat
drastic), then that might prompt buyers to do it, although only if they bother
to read the terms.
|
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| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | faro | | Posted: | Oct 26, 2023 14:28 | | Subject: | Re: Sellers Setting Order Status as Completed | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| In Technical Issues, yorbrick writes:
| | | | Accepted I have changed my store term to:
Shipping status:
Please set the status to completed when the order arrived. So I have an overview
about the orders status.
|
People that are too lazy to tick a box once they have checked an order (if they
check it) are also likely to be in the group that don't read store terms.
I cannot really see the point of having a store level policy on buyers changing
the status of an order, unless you will do something if they do or don't
do what you ask. For example, if a seller offers coupons once orders are marked
complete or stoplists buyers if they don't mark an order complete (somewhat
drastic), then that might prompt buyers to do it, although only if they bother
to read the terms.
|
I think it is a level transparency towards to seller and the whole transaction
and the seller does not need to worry about shipped orders.
I am speaking of non-tracked orders not the ones you can track.
It is no real policy as I just friendly ask the buyer to do it.
And so this is useful to write in the shipping on terms for me.
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