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| | | Author: | Pachara72  | | Posted: | Apr 20, 2022 04:34 | | Subject: | Advice requested re feedback posted by seller | | Viewed: | 268 times | | Topic: | Feedback | |
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| Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
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| | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 04:38 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 69 times | | Topic: | Feedback | |
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| | I should have added that their feedback was Negative. |
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| | | | | Author: | beaverbrick | | Posted: | Apr 20, 2022 05:31 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 57 times | | Topic: | Feedback | |
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| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
How much time had passed between you receiving the parcel and the seller setting
the status to completed? Some sellers will wait x days/weeks after an order
has been delivered and then update the status if the buyer hasn't done so.
They are a relatively new seller, so maybe they have always set the status to
completed.
Did you leave the neutral feedback first? If you did, I'm guessing that
annoyed the seller and so they left the retaliatory negative. The problem with
neutrals on BrickLink is that they count as a negative when it comes to the 'Praise'
% calculation. If you look at their store now, the Praise % is down at 92.31%...
all down to the neutral you left.
It's unlikely BL will remove either of the feedbacks. Your best bet would
be to reach out to the seller and try and come to some resolution.
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 07:37 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, beaverbrick writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
How much time had passed between you receiving the parcel and the seller setting
the status to completed? Some sellers will wait x days/weeks after an order
has been delivered and then update the status if the buyer hasn't done so.
They are a relatively new seller, so maybe they have always set the status to
completed.
Did you leave the neutral feedback first? If you did, I'm guessing that
annoyed the seller and so they left the retaliatory negative. The problem with
neutrals on BrickLink is that they count as a negative when it comes to the 'Praise'
% calculation. If you look at their store now, the Praise % is down at 92.31%...
all down to the neutral you left.
It's unlikely BL will remove either of the feedbacks. Your best bet would
be to reach out to the seller and try and come to some resolution.
|
It could have been in my letter box for a couple of days.
I expect I'll just have to suck it up.
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| | | | | Author: | yorbrick | | Posted: | Apr 20, 2022 06:02 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
Bricklink allows either party to mark the order as complete, so there is nothing
official to say that it is ONLY the buyer's job to do it. Although most sellers
will leave it to the buyer and just file away orders not marked as complete.
If the seller saw that the order had been delivered via the tracking and the
buyer had not been in contact about the order, they presumably felt it was OK
to mark it as complete.
As to the feedback, it was a petty reason to leave a neutral for it, if everything
else about the order was OK. Does it really matter that the seller marked it
as complete? And it was also petty for the seller to reply with a negative. But
that is feedback. A buyer leaves a black/red mark for a seller because they think
the seller has done something wrong although the seller feels they have done
nothing wrong, so they leave a black/red mark for the buyer in return as they
are not happy with the buyer's behaviour in the transaction.
BL admins shouldn't remove either of them. If you both feel unhappy about
the other person's behaviour, unhappy enough to vent about it in public,
and no rules have been broken then the feedback should stay.
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 07:42 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
Bricklink allows either party to mark the order as complete, so there is nothing
official to say that it is ONLY the buyer's job to do it. Although most sellers
will leave it to the buyer and just file away orders not marked as complete.
If the seller saw that the order had been delivered via the tracking and the
buyer had not been in contact about the order, they presumably felt it was OK
to mark it as complete.
As to the feedback, it was a petty reason to leave a neutral for it, if everything
else about the order was OK. Does it really matter that the seller marked it
as complete? And it was also petty for the seller to reply with a negative. But
that is feedback. A buyer leaves a black/red mark for a seller because they think
the seller has done something wrong although the seller feels they have done
nothing wrong, so they leave a black/red mark for the buyer in return as they
are not happy with the buyer's behaviour in the transaction.
BL admins shouldn't remove either of them. If you both feel unhappy about
the other person's behaviour, unhappy enough to vent about it in public,
and no rules have been broken then the feedback should stay.
| | | | That's where I had arrived at... I let them get to me when they failed to understand, all I wanted them to do was say sure I shouldn't do it. I also knew they were likely to give that kind of feedback based on another interaction they'd had in the past.
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I was silly.
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| | | | | Author: | yorbrick | | Posted: | Apr 20, 2022 06:09 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 51 times | | Topic: | Feedback | |
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| | | Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
Here is the order status page:
https://www.bricklink.com/help.asp?helpID=41
Notice that there is a green dot and a blue dot next to COMPLETED, meaning this
can be set by both the buyer and the seller. You say the seller is ignorant,
but maybe they read this page and knew that they are allowed to change the status
to completed, especially once they know it was delivered. I don't think following
the published rules is a risk to the reputation of bricklink.
The rule may not be a great one, and it probably should be only the buyer that
sets the completed status (although many don't bother), but the seller has
not done anything wrong by changing it according to the rules.
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| | | | | Author: | pitz8008 | | Posted: | Apr 20, 2022 06:17 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 59 times | | Topic: | Feedback | |
|
| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
I would've left a negative and blocked you too. Preposterous reason to leave
a seller a neutral. You got your Legos in a timely manner and you still attempted
to hurt a seller's reputation. Pathetic in my opinion.
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 07:34 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, pitz8008 writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
I would've left a negative and blocked you too. Preposterous reason to leave
a seller a neutral. You got your Legos in a timely manner and you still attempted
to hurt a seller's reputation. Pathetic in my opinion.
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| | | | | Author: | tons_of_bricks | | Posted: | Apr 20, 2022 06:33 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, Pachara72 writes:
| | I thought they were just uninformed of the proper process and was trying to get
them to understand.
|
Leaving a feedback is not the way to tell a seller something like that. That's
what the "contact" button is for. You could've just as easily sent a message
about this without leaving the neutral and hurting his store's feedback percentage.
In my honest opinion, your neutral feedback was completely unwarranted, and you
should've contacted the seller first.
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 07:46 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, firestar246 writes:
| | In Feedback, Pachara72 writes:
| | I thought they were just uninformed of the proper process and was trying to get
them to understand.
|
Leaving a feedback is not the way to tell a seller something like that. That's
what the "contact" button is for. You could've just as easily sent a message
about this without leaving the neutral and hurting his store's feedback percentage.
In my honest opinion, your neutral feedback was completely unwarranted, and you
should've contacted the seller first.
| | | | | | I contacted the seller multiple times about it. I agree about contacting first. I also agree I shouldn't have sent the neutral but I also don't believe this person is a great seller.
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| | | | | Author: | jennnifer | | Posted: | Apr 20, 2022 07:32 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
|
My advice to you to is to remove the Neutral feedback you left. It is unwarranted.
There is no rule regarding Sellers and order status. It just makes far more sense
to leave this action for buyers.
Understand that this seller was surprised and offended by the feedback. Send
a quick and polite message after you remove your feedback explaining and asking
them to remove theirs. Hopefully, this will work out for you.
Don't set so much store by such things. This is a global marketplace and
not everyone has the same behaviors and expectations. Keep enjoying the LEGO
and don't worry so much about the rest.
Good luck,
Jen
Feedback removal link: https://www.bricklink.com/feedbackDel.asp
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| | | | | | | Author: | Brick_Qc | | Posted: | Apr 20, 2022 07:38 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
|
My advice to you to is to remove the Neutral feedback you left. It is unwarranted.
There is no rule regarding Sellers and order status. It just makes far more sense
to leave this action for buyers.
Understand that this seller was surprised and offended by the feedback. Send
a quick and polite message after you remove your feedback explaining and asking
them to remove theirs. Hopefully, this will work out for you.
Don't set so much store by such things. This is a global marketplace and
not everyone has the same behaviors and expectations. Keep enjoying the LEGO
and don't worry so much about the rest.
Good luck,
Jen
Feedback removal link: https://www.bricklink.com/feedbackDel.asp
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+1
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 07:55 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 59 times | | Topic: | Feedback | |
|
| In Feedback, jennnifer writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
|
My advice to you to is to remove the Neutral feedback you left. It is unwarranted.
There is no rule regarding Sellers and order status. It just makes far more sense
to leave this action for buyers.
Understand that this seller was surprised and offended by the feedback. Send
a quick and polite message after you remove your feedback explaining and asking
them to remove theirs. Hopefully, this will work out for you.
Don't set so much store by such things. This is a global marketplace and
not everyone has the same behaviors and expectations. Keep enjoying the LEGO
and don't worry so much about the rest.
Good luck,
Jen
Feedback removal link: https://www.bricklink.com/feedbackDel.asp
| | | | | | | | Cheers for your input. I'll remove the feedback but I don't expect them to do anything.
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| | | | | Author: | zorbanj | | Posted: | Apr 20, 2022 08:52 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 45 times | | Topic: | Feedback | |
|
| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
I see you removed the neutral. Kudos. Also:
I see you have a store here. What would you think if a buyer did this to you?
Perhaps the seller marked your order as complete by mistake? I've done that
myself. It's easy to do because the Orders page has tightly packed rows of
orders.
BTW, almost of your replies contain nothing but the quoted message you are replying
to.
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| | | | | | | Author: | SylvainLS | | Posted: | Apr 20, 2022 08:56 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | […]
BTW, almost of your replies contain nothing but the quoted message you are replying
to.
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There’s answers, they just added chevrons before them that make them look like
quoted text:
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 22:49 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 44 times | | Topic: | Feedback | |
|
| In Feedback, zorbanj writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
I did post Neutral feedback based on them updating the status to Completed after
I attempted to let them know it was the buyers job to say an order was complete.
I thought they were just uninformed of the proper process and was trying to get
them to understand. It doesn't matter when the postal service says it arrived
and that wasn't my issue.
Anyway, thoughts? It doesn't appear to match a reason I can request feedback
to be removed and I'm just concerned about an ignorant seller being a risk
to the reputation of Bricklink.
|
I see you removed the neutral. Kudos. Also:
I see you have a store here. What would you think if a buyer did this to you?
Perhaps the seller marked your order as complete by mistake? I've done that
myself. It's easy to do because the Orders page has tightly packed rows of
orders.
BTW, almost of your replies contain nothing but the quoted message you are replying
to.
|
Sorry, my poor response technique is exposed but I have learned 
I had quite a frustrating string of discussions with them about it....
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| | | | | Author: | 1001bricks | | Posted: | Apr 20, 2022 09:45 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
|
I just hate it when a Seller does this; especially when a buyer receives a few
orders and has a job and a family, it can take him/her a month or more to check
what's received and say "Completed" (or not).
I also disagree Sellers thinking they've to manage everything about an order,
like: receiving a Feedback, a confirmation that everything's OK, a status
change, whatever.
A Seller (IMO) has to: ship the appropriate way, in a timely manner, and with
a fine / sufficient packaging - that's it.
Trying to rule the Buyer isn't correct in BrickLink's Terms.
While giving them a Negative could be a bit excessive (still IMO), you've
the right to react any way to what you think was abusive.
Hoping that helps.
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| | | | | | | Author: | bobnikolov | | Posted: | Apr 20, 2022 10:07 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
|
I just hate it when a Seller does this; especially when a buyer receives a few
orders and has a job and a family, it can take him/her a month or more to check
what's received and say "Completed" (or not).
I also disagree Sellers thinking they've to manage everything about an order,
like: receiving a Feedback, a confirmation that everything's OK, a status
change, whatever.
A Seller (IMO) has to: ship the appropriate way, in a timely manner, and with
a fine / sufficient packaging - that's it.
Trying to rule the Buyer isn't correct in BrickLink's Terms.
While giving them a Negative could be a bit excessive (still IMO), you've
the right to react any way to what you think was abusive.
Hoping that helps.
|
Nicely said!
Its buyer choice when or at all to mark the order as completed
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| | | | | | | | | Author: | zorbanj | | Posted: | Apr 20, 2022 10:21 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, bobnikolov writes:
| |
Its buyer choice when or at all to mark the order as completed
|
I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 20, 2022 10:28 | | Subject: | (Cancelled) | | Viewed: | 36 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 20, 2022 10:29 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 49 times | | Topic: | Feedback | |
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| | | | | Its buyer choice when or at all to mark the order as completed
|
I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
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Stupid development error, or outdated behaviour which may have been more "valid"
20 years ago?
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 20, 2022 10:33 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | | | | | Its buyer choice when or at all to mark the order as completed
|
I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
|
Stupid development error, or outdated behaviour which may have been more "valid"
20 years ago?
|
I definitely think it's the latter. Same with buyers being able to mark orders
as Paid.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 20, 2022 10:36 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 39 times | | Topic: | Feedback | |
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| | | | | | | I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
|
Stupid development error, or outdated behaviour which may have been more "valid"
20 years ago?
|
I definitely think it's the latter. Same with buyers being able to mark orders
as Paid.
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Exactly - including the fact some non-English buyers think "Pay" and "Paid" are
the same, and some genuinely click on "Paid" to say "I wish to pay" 
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| | | | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Apr 20, 2022 11:36 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, 1001bricks writes:
| | | | | | Its buyer choice when or at all to mark the order as completed
|
I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
|
Stupid development error, or outdated behaviour which may have been more "valid"
20 years ago?
|
I definitely think it's the latter. Same with buyers being able to mark orders
as Paid.
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This IMHO is very useful - in the BL interface this field is the only indicator
a buyer has to tell the seller s/he sent an offsite payment.
Niek.
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| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 20, 2022 11:52 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, qwertyboy writes:
| | This IMHO is very useful - in the BL interface this field is the only indicator
a buyer has to tell the seller s/he sent an offsite payment.
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OK, then let me rephrase - the buyer probably shouldn't be able to do it
before an invoice is sent.
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| | | | | | | | | | | | | | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 22:57 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, qwertyboy writes:
| | This IMHO is very useful - in the BL interface this field is the only indicator
a buyer has to tell the seller s/he sent an offsite payment.
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OK, then let me rephrase - the buyer probably shouldn't be able to do it
before an invoice is sent.
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A good point also. Understanding, intent or lack there of can create havoc.
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| | | | | | | | | | | | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 22:55 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 30 times | | Topic: | Feedback | |
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| In Feedback, qwertyboy writes:
| | In Feedback, peregrinator writes:
| | In Feedback, 1001bricks writes:
| | | | | | Its buyer choice when or at all to mark the order as completed
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I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
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Stupid development error, or outdated behaviour which may have been more "valid"
20 years ago?
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I definitely think it's the latter. Same with buyers being able to mark orders
as Paid.
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This IMHO is very useful - in the BL interface this field is the only indicator
a buyer has to tell the seller s/he sent an offsite payment.
Niek.
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Then it comes down to interpretation, I agree with you that there is no other
method but if a store isn't awake to this it could become awkward.
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| | | | | | | | | | | Author: | hpoort | | Posted: | Apr 20, 2022 13:18 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | In Feedback, bobnikolov writes:
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Its buyer choice when or at all to mark the order as completed
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I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
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Buyers may be not as fluent with Bricklink as the sellers, and may communicate
through other means: like through feedback or a message like 'thank you,
all received in good order' will tell the seller the order can be considered
complete now. I believe it is intended for only such cases that the seller updates
the order status to completed.
I can understand a seller wanting to change the status from shipped to completed
when there are indications that the order has indeed be completed and the buyer
is not going to bother. But why bother at all? With having shipped the package
properly, the seller's job is done except for after sales service.
I don't understand a seller still insisting on changing the status from received
to completed - as the buyer has already shown he/she does take an interest in
using the status field for their own bookkeeping. As a buyer I am not pleased
when a seller changes the status from received to completed while I still have
to check the package for the proper content. That may occasionally take more
than a month - due to work schedule or number of received orders. I believe this
does warrant a message to the seller like "don't ever touch MY order status"
but does not warrant negative feedback unless the seller persist.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 20, 2022 13:37 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, hpoort writes:
| | In Feedback, zorbanj writes:
| | In Feedback, bobnikolov writes:
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Its buyer choice when or at all to mark the order as completed
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I see this often in the forums. Could someone enlighten me as to why sellers
are also able to mark orders as completed if only buyers are supposed to do it?
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Buyers may be not as fluent with Bricklink as the sellers, and may communicate
through other means: like through feedback or a message like 'thank you,
all received in good order' will tell the seller the order can be considered
complete now. I believe it is intended for only such cases that the seller updates
the order status to completed.
I can understand a seller wanting to change the status from shipped to completed
when there are indications that the order has indeed be completed and the buyer
is not going to bother. But why bother at all? With having shipped the package
properly, the seller's job is done except for after sales service.
I don't understand a seller still insisting on changing the status from received
to completed - as the buyer has already shown he/she does take an interest in
using the status field for their own bookkeeping. As a buyer I am not pleased
when a seller changes the status from received to completed while I still have
to check the package for the proper content. That may occasionally take more
than a month - due to work schedule or number of received orders. I believe this
does warrant a message to the seller like "don't ever touch MY order status"
but does not warrant negative feedback unless the seller persist.
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Just as a seller can file an order to make it gone, irrespective of the completed
status, a buyer can also use the file ability as a way of managing orders even
if the seller marks it as complete.
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| | | | | | | Author: | Pachara72 | | Posted: | Apr 20, 2022 22:50 | | Subject: | Re: Advice requested re feedback posted by seller | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, Pachara72 writes:
| | Hi All,
I'm after some advice about what I can do about some feedback provided by
a seller:
Their feedback and my response:
Claimed received parcel later than what the tracking system shown.
Reply: My complaint is that you marked the order Complete. That is MY job as
the buyer
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I just hate it when a Seller does this; especially when a buyer receives a few
orders and has a job and a family, it can take him/her a month or more to check
what's received and say "Completed" (or not).
I also disagree Sellers thinking they've to manage everything about an order,
like: receiving a Feedback, a confirmation that everything's OK, a status
change, whatever.
A Seller (IMO) has to: ship the appropriate way, in a timely manner, and with
a fine / sufficient packaging - that's it.
Trying to rule the Buyer isn't correct in BrickLink's Terms.
While giving them a Negative could be a bit excessive (still IMO), you've
the right to react any way to what you think was abusive.
Hoping that helps.
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Thanks for your feedback
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