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| | | Author: | Hurt  | | Posted: | Nov 8, 2021 02:47 | | Subject: | Buyer asking for customs fraud | | Viewed: | 276 times | | Topic: | Selling | |
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| Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him 
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
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| | | | | Author: | Brickwilbo | | Posted: | Nov 8, 2021 03:01 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 84 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
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| | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 04:00 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 75 times | | Topic: | Selling | |
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| In Selling, Brickwilbo writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
Hi and thanks!
That would be an option, but I want to communicate with the buyer before.
In which direction should I lead the discussion to avoid negative feedback?
I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
And is NPB the only thing I can do to avoid negative feedback when I cancel an
order? This seems a bit harsh (as for a buyer only some completed NPBs are allowed
before buying privileges are removed). But I also don't want to simply cancel
the order to protect me from negative feedback :-/
My terms say that I don't do custom fraud (but this shouldn't even be
mentioned in someone's terms, as it should be normal to act like this).
Kind regards,
Michael
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 8, 2021 04:49 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 62 times | | Topic: | Selling | |
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| In Selling, Hurt writes:
| | In Selling, Brickwilbo writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
Hi and thanks!
That would be an option, but I want to communicate with the buyer before.
In which direction should I lead the discussion to avoid negative feedback?
I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
And is NPB the only thing I can do to avoid negative feedback when I cancel an
order? This seems a bit harsh (as for a buyer only some completed NPBs are allowed
before buying privileges are removed). But I also don't want to simply cancel
the order to protect me from negative feedback :-/
My terms say that I don't do custom fraud (but this shouldn't even be
mentioned in someone's terms, as it should be normal to act like this).
Kind regards,
Michael
|
If they agree but still leave negative, then you can leave negative for them
saying that they expect you to commit customs fraud. You can also follow up any
negative on your page saying this too.
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| | | | | | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 05:16 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 78 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, Hurt writes:
| | In Selling, Brickwilbo writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
Hi and thanks!
That would be an option, but I want to communicate with the buyer before.
In which direction should I lead the discussion to avoid negative feedback?
I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
And is NPB the only thing I can do to avoid negative feedback when I cancel an
order? This seems a bit harsh (as for a buyer only some completed NPBs are allowed
before buying privileges are removed). But I also don't want to simply cancel
the order to protect me from negative feedback :-/
My terms say that I don't do custom fraud (but this shouldn't even be
mentioned in someone's terms, as it should be normal to act like this).
Kind regards,
Michael
|
If they agree but still leave negative, then you can leave negative for them
saying that they expect you to commit customs fraud. You can also follow up any
negative on your page saying this too.
|
Ok, that's bad. So the only way to protect me really agains negative feedback
is a NPB? If I start the NPB process and then he decides to buy, he can also
leave negative feedback, saying I "forced" him to buy or something similar.
Really a strange system. There should be a moderator for feedback, removing feedbacks
that are for sure not deserved.
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| | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Nov 8, 2021 06:55 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 64 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | In Selling, yorbrick writes:
| | In Selling, Hurt writes:
| | In Selling, Brickwilbo writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
Hi and thanks!
That would be an option, but I want to communicate with the buyer before.
In which direction should I lead the discussion to avoid negative feedback?
I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
And is NPB the only thing I can do to avoid negative feedback when I cancel an
order? This seems a bit harsh (as for a buyer only some completed NPBs are allowed
before buying privileges are removed). But I also don't want to simply cancel
the order to protect me from negative feedback :-/
My terms say that I don't do custom fraud (but this shouldn't even be
mentioned in someone's terms, as it should be normal to act like this).
Kind regards,
Michael
|
If they agree but still leave negative, then you can leave negative for them
saying that they expect you to commit customs fraud. You can also follow up any
negative on your page saying this too.
|
Ok, that's bad. So the only way to protect me really agains negative feedback
is a NPB? If I start the NPB process and then he decides to buy, he can also
leave negative feedback, saying I "forced" him to buy or something similar.
Really a strange system. There should be a moderator for feedback, removing feedbacks
that are for sure not deserved.
|
That's why you should report it. 😉
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Nov 8, 2021 07:00 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, Hurt writes:
| | In Selling, Brickwilbo writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Report here: https://www.bricklink.com/problemMember.asp
|
Hi and thanks!
That would be an option, but I want to communicate with the buyer before.
In which direction should I lead the discussion to avoid negative feedback?
I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
|
You can offer to cancel the order without feedback and both move on.
| |
And is NPB the only thing I can do to avoid negative feedback when I cancel an
order? This seems a bit harsh (as for a buyer only some completed NPBs are allowed
before buying privileges are removed). But I also don't want to simply cancel
the order to protect me from negative feedback :-/
|
You can't NPB + cancel the order at the same time.
The NPB has to be removed first to be able to cancel the order. .
| |
My terms say that I don't do custom fraud (but this shouldn't even be
mentioned in someone's terms, as it should be normal to act like this).
Kind regards,
Michael
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| | | | | | | | | Author: | cosmicray | | Posted: | Nov 8, 2021 08:10 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 54 times | | Topic: | Selling | |
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| In Selling, Hurt writes:
| | I mean, when I explain to him that I don't do custom fraud, he agrees, I
send it and then he gives me a negative feedback (maybe also come up with a different
problem that doesn't exist)? can I avoid it?
|
You can't avoid negative feedback. Even in situations where the buyer was
clearly in the wrong, BL will not remove it. IOW, these are the scar, dings,
and damage, that comes from being a seller (in 2021) on BL. If anything, you
can respond to negative feedback with your honest factual view of what the issue
was. Buyers, need to get it, that sellers are vulnerable. When a seller gets
backed a corner, and has to choose between feedback and other more dire consequences,
the feedback is the one to go with. An honest reply should set the record straight.
Having said the above, and because buyers are taking advantage of the situation,
then (perhaps) it is time to tell the buyer, very clearly, what you will or will
not do. If their response is to ding you with negative feedback, then they deserve
similar. Not so much in retaliation, but to make it very clear to other sellers
that they are throwing their weight around, and attempting to abuse honest sellers.
Nita Rae
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| | | | | Author: | yorbrick | | Posted: | Nov 8, 2021 03:03 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 65 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Which country? As doesn't online tax collection solve this for most destinations
now?
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| | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 03:55 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 64 times | | Topic: | Selling | |
|
| In Selling, yorbrick writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Which country? As doesn't online tax collection solve this for most destinations
now?
|
It's Switzerland.
It seems that online tax doesn't apply here:
Order Total: EUR 75.00
Shipping: EUR 0.00
Insurance: EUR 0.00
Additional Charges 1: EUR 0.00
Additional Charges 2: EUR 0.00
Credit: EUR 0.00
Grand Total: EUR 75.00
While in an US order, I see it like this:
Order Total: EUR 16.47
Shipping: EUR 5.60
Insurance: EUR 0.00
Additional Charges 1: EUR 0.00
Additional Charges 2: EUR 0.00
Credit: EUR 0.00
Indiana Sales Tax: EUR 1.55
Grand Total: EUR 23.62
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 8, 2021 04:47 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 57 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | In Selling, yorbrick writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
Which country? As doesn't online tax collection solve this for most destinations
now?
|
It's Switzerland.
It seems that online tax doesn't apply here:
Order Total: EUR 75.00
Shipping: EUR 0.00
Insurance: EUR 0.00
Additional Charges 1: EUR 0.00
Additional Charges 2: EUR 0.00
Credit: EUR 0.00
Grand Total: EUR 75.00
While in an US order, I see it like this:
Order Total: EUR 16.47
Shipping: EUR 5.60
Insurance: EUR 0.00
Additional Charges 1: EUR 0.00
Additional Charges 2: EUR 0.00
Credit: EUR 0.00
Indiana Sales Tax: EUR 1.55
Grand Total: EUR 23.62
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Yeah, it is probably on of the ones that has not been set up for the Online Market
Place tax collection.
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| | | | | Author: | theboystoys | | Posted: | Nov 8, 2021 07:05 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 60 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
I would just inform the buyer that you are unwilling to falsify the documents
and would be happy to cancel the order if they would like to. That has been what
I’ve done in the past.
Matt
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| | | | | Author: | THODYO | | Posted: | Nov 8, 2021 08:41 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 70 times | | Topic: | Selling | |
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| Once in a while we see this same discussion pop up.
I will always be willing to adjust the reported value so the buyer will save
on taxes. It is my right to avoid paying taxes and I believe I have to do my
best so to prevent a buyer of paying too much on taxes. Without the customer
asking me, I will reduce the value!
Enjoy the day!
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| | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 09:11 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 55 times | | Topic: | Selling | |
|
| In Selling, THODYO writes:
| | Once in a while we see this same discussion pop up.
I will always be willing to adjust the reported value so the buyer will save
on taxes. It is my right to avoid paying taxes and I believe I have to do my
best so to prevent a buyer of paying too much on taxes. Without the customer
asking me, I will reduce the value!
Enjoy the day!
|
I don't think that this is correct. Taxes are there for a reason 
But in my case it's different as well. He didn't ask to adjust the value
(which I would have declined as well), he asked to not include an invoice at
all and declare it as gift on customs papers.
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| | | | | | | Author: | cosmicray | | Posted: | Nov 8, 2021 09:29 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 50 times | | Topic: | Selling | |
|
| In Selling, THODYO writes:
| | Once in a while we see this same discussion pop up.
I will always be willing to adjust the reported value so the buyer will save
on taxes. It is my right to avoid paying taxes and I believe I have to do my
best so to prevent a buyer of paying too much on taxes. Without the customer
asking me, I will reduce the value!
Enjoy the day!
|
Perhaps, but participating in tax avoidance might cause you to be sanctioned
by BrickLink. Think about that.
Nita Rae
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| | | | | | | Author: | SylvainLS | | Posted: | Nov 8, 2021 09:48 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 41 times | | Topic: | Selling | |
|
| In Selling, THODYO writes:
| | Once in a while we see this same discussion pop up.
I will always be willing to adjust the reported value so the buyer will save
on taxes. It is my right to avoid paying taxes and I believe I have to do my
best so to prevent a buyer of paying too much on taxes. Without the customer
asking me, I will reduce the value!
Enjoy the day!
|
Optimization is a right.
Lying & cheating on official papers are an offence (or crime).
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| | | | | | | Author: | Teup | | Posted: | Nov 8, 2021 10:14 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 45 times | | Topic: | Selling | |
|
| In Selling, THODYO writes:
| | Once in a while we see this same discussion pop up.
I will always be willing to adjust the reported value so the buyer will save
on taxes. It is my right to avoid paying taxes and I believe I have to do my
best so to prevent a buyer of paying too much on taxes. Without the customer
asking me, I will reduce the value!
Enjoy the day!
|
Geloof dat je nu belastingvermijding en belastingontduiking door elkaar haalt
 De koper betaalt niet te veel, de koper betaalt precies genoeg. Valse declaraties
zijn wel degelijk strafbaar.
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| | | | | Author: | popsicle | | Posted: | Nov 8, 2021 09:59 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 84 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
|
Point #16: https://www.bricklink.com/help.asp?helpID=79
I’m fairly certain the admin would remove any such feedback if presented with
the why's. Let's just say, I'd be surprised if they didn't.
Customs fraud is as it sounds, and not to be taken lightly. That said, I've
found that most are not fully cognizant of what they're asking, either in
regards to the applicable statutes or where the lines might be drawn, i.e. what
constitutes fraud in this regard.
The copy n’paste form-response I’ve used successfully for a few years, I no longer
have around (stopped shipping abroad a couple of years ago) Though, I don’t think
you’ll have issue, Michael. Be solicitous but resolute: offer to cancel without
issue (the phrase “without issue” is key) or if they'd like, continue
to process the order in a straight-forward manner. Have them make the call.
You’re thinking is correct, it’s much about the comms.
-popsicle
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| | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 10:58 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 42 times | | Topic: | Selling | |
|
| In Selling, popsicle writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
|
Point #16: https://www.bricklink.com/help.asp?helpID=79
I’m fairly certain the admin would remove any such feedback if presented with
the why's. Let's just say, I'd be surprised if they didn't.
Customs fraud is as it sounds, and not to be taken lightly. That said, I've
found that most are not fully cognizant of what they're asking, either in
regards to the applicable statutes or where the lines might be drawn, i.e. what
constitutes fraud in this regard.
The copy n’paste form-response I’ve used successfully for a few years, I no longer
have around (stopped shipping abroad a couple of years ago) Though, I don’t think
you’ll have issue, Michael. Be solicitous but resolute: offer to cancel without
issue (the phrase “without issue” is key) or if they'd like, continue
to process the order in a straight-forward manner. Have them make the call.
You’re thinking is correct, it’s much about the comms.
-popsicle
|
Thanks! Didn't know that this is a separate point for order cancellation!
Will consider it if it ever happens (again).
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| | | | | Author: | Teup | | Posted: | Nov 8, 2021 10:23 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 57 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
That doesn't sound like fraud to me.. AFAIK including an invoice is not obligatory?
Over here it's an optional checkbox.
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| | | | | | | Author: | Hurt | | Posted: | Nov 8, 2021 11:00 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 57 times | | Topic: | Selling | |
|
| In Selling, Teup writes:
| | In Selling, Hurt writes:
| | Hi!
I've a user who is asking for customs fraud (not including an invoice) because
it's a gift.
It's nice that he gifts the set (EUR 75) to someone, but I don't gift
it to him
How do I avoid negative feedback?
I don't want to issue a NPB.
And I also don't want to force him to buy the set with normal customs process
(which I will use of course).
Thanks!
Kind regards,
Michael
|
That doesn't sound like fraud to me.. AFAIK including an invoice is not obligatory?
Over here it's an optional checkbox.
|
You're right. Already clarified it with the buyer. He didn't want me
to declare it as "gift" on customs papers, he told me that it is a gift and therefore
I should not include an invoice inside the package (but I should fill out customs
paper correctly)
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| | | | | | | Author: | yorbrick | | Posted: | Nov 8, 2021 12:36 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 53 times | | Topic: | Selling | |
|
| In Selling, Hurt writes:
That's good. I think often these things are as from different perspectives
sometimes the meaning of a question is not clear.
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| | | | | Author: | Hurt | | Posted: | Nov 8, 2021 11:01 | | Subject: | Re: Buyer asking for customs fraud | | Viewed: | 57 times | | Topic: | Selling | |
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| | Thanks for all the answers! |
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Austria, Wien
Netherlands, Gelderland
United Kingdom, England
USA, Florida
France, Nouvelle-Aquitaine
