Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | aftepes  | | Posted: | Aug 20, 2014 17:05 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | True, but that is different than steering 90% of the threads into "Well BO does
it..." or whatever. I have never said that there should be no discussion. My
issue with the handful of people that clearly have an agenda.
Something like the currency issue was a real, easily understood issue. The whole
"the MOC shop team can just work on the main site" argument is just conjecture.
(as an example)
As I have said, it is not just the major issues, it is every single little issue
that gets turned into "OMG!!!11!!!1!1 BL is on the decline" from the same
handful of users. That is not the same thing as constructive discussion that
happened on some of the issues you mention.
Scott
|
I'd love to see this list of individuals who have the agenda and your opinion
on what their agenda consists of.
|
 |
| Author: | aftepes | | Posted: | Aug 20, 2014 17:02 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | You haven't done that by now?
What does the 100th message saying the same thing accomplish?
Scott
|
It says that my frustration is building, but I haven't reached the breaking
point that I actually act on a viable option. It says that you still haven't
addressed my concerns. It says a lot actually. It might also say that while I'm
looking elsewhere, I still want this to succeed.
|
|
| Author: | calebfishn | | Posted: | Aug 20, 2014 16:56 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | In Suggestions, TheBrickGuys writes:
| | In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
So many scream change CHANGE C H A N G E !! then.... oh wait
I dont like this change. I SAID I D O N T
L I K E T H I S C H A N G E ! !
Jim
|
Jim-
Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
i don't donsider it a minor issue that my buyers cannot view important information
about my store.
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 16:50 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| |
True, but that is different than steering 90% of the threads into "Well BO does
it..." or whatever.
Scott
|
John P
|
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 16:40 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 69 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | All true, but coming into thread after thread saying the same things over and
over accomplishes nothing.
|
How do you know that?
I know many features that BrickLink currently has that took YEARS or arguing
in the forums to get implemented.
Think Multiple Currencies.
Think Fixed exchange rates.
Heck, even inventories took a while to get implemented.
Perhaps we complain about things that don't work in the hopes that they will
be fixed.
Eventually.
Troy
|
True, but that is different than steering 90% of the threads into "Well BO does
it..." or whatever. I have never said that there should be no discussion. My
issue with the handful of people that clearly have an agenda.
Something like the currency issue was a real, easily understood issue. The whole
"the MOC shop team can just work on the main site" argument is just conjecture.
(as an example)
As I have said, it is not just the major issues, it is every single little issue
that gets turned into "OMG!!!11!!!1!1 BL is on the decline" from the same
handful of users. That is not the same thing as constructive discussion that
happened on some of the issues you mention.
Scott
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 16:39 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, picabo writes:
| | Yes, _____ was so nice. I'll remember to put him on my next party invitation
list.
Pam
|
While I do not condone his actions, they did spark action on securing the site,
which may not have happened otherwise.
And I think the point John was trying to make was, imagine how much worse it
could have been had they been more malicious. Do you have a recent backup of
your inventory? Imagine logging in tomorrow and your inventory being gone.
Or that all your prices were half of what they were today? Or even more subtle
changes, like random quantity adjustments.
But lets not forget, his actions were not entirely benign. There were changes
made to the catalog and other issues.
Troy
|
I'll agree on that.
But it was difficult getting email from BL members asking me what was wrong with
me and why was I doing this since he was posting as me. Little did they know
that when I figured out how to cut and paste I felt like a champion. Hack a site.
Huh?
And the forum was ablaze with comments to the then current owners instead of
directing their anger to the hacker. Without Eric straightening everything out
with me I would probably have never come back.
Pam
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 16:31 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 71 times | | Topic: | Suggestions | |
|
| In Suggestions, picabo writes:
| | Yes, _____ was so nice. I'll remember to put him on my next party invitation
list.
Pam
|
While I do not condone his actions, they did spark action on securing the site,
which may not have happened otherwise.
And I think the point John was trying to make was, imagine how much worse it
could have been had they been more malicious. Do you have a recent backup of
your inventory? Imagine logging in tomorrow and your inventory being gone.
Or that all your prices were half of what they were today? Or even more subtle
changes, like random quantity adjustments.
But lets not forget, his actions were not entirely benign. There were changes
made to the catalog and other issues.
Troy
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 16:23 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
The last time BrickLink was hacked they looked at the id and pass words and went
into paypal and could get into user accounts that used the same passwords. That
is scarey.
John P
|
John, I honestly don't think that anything actually happened with anyone's
Paypal account. My BL account was one of the hacked accounts and there wasn't
any log in history related to BL on my Paypal account.
That being said, in this day and age with everything that's been in the media
about Target, etc., if anyone has the same ID and password for any account that's
just dumb.
Pam
|
The hacker admitted it on the forum and said that he just went into the paypal
accounts that had the same passwords and just looked around.
Thank goodness he was a nice hacker, will the next one be so nice?
John P
|
Yes, _____ was so nice. I'll remember to put him on my next party invitation
list.
Pam
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 16:21 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, picabo writes:
| |
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
http://www.youtube.com/watch?v=SbgtHaoMPn8
John P
|
+1
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 16:21 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 73 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | All true, but coming into thread after thread saying the same things over and
over accomplishes nothing.
|
How do you know that?
I know many features that BrickLink currently has that took YEARS or arguing
in the forums to get implemented.
Think Multiple Currencies.
Think Fixed exchange rates.
Heck, even inventories took a while to get implemented.
Perhaps we complain about things that don't work in the hopes that they will
be fixed.
Eventually.
Troy
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 16:18 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | I do not recall reading that people could not place orders, only that a few could
not see the tabs.
|
http://www.bricklink.com/message.asp?ID=846670
And I do find is suspect that you don't recall this, as you post on the thread
yourself:
http://www.bricklink.com/message.asp?ID=846711
Just saying. Not being able to place orders, on a site that is made for buying
and selling LEGO, is a significant issue. They may want to test better in the
future to avoid such problems.
Personally, I was able to place 13 orders yesterday afternoon. And I believe
a couple orders DID come in. My concern is that we do not know how many orders
DIDN'T come in because of the glitch. Your orders may be going up steadily,
but COULD they be going up at a greater rate?
Troy
|
That was a totally different issue from the tabs issue.
The checkout issue lasted for what appears to be a very specific amount of time
two nights ago (Monday)
The tab issue was related to some changes that were made last night (Tuesday)
Scott
|
Aren't they both bugs as a result of the same rollout though? Why does it
matter when they were reported? The new features were rolled out on Monday.
The problem with ordering was on Monday. I feel it is safe to say they are
related.
Troy
|
I did not consider them to be. The Monday issue to be seemed like a regular
old crash of the site.
The other seemed to be a result of the "upgrade" or the maintenance.
The tabs were fine on Monday night after the site came back up. We started to
notice the "half tabs" in FF late last night. (I actually cannot find any posts
about the tabs that were made before the end of the August 20th maintenance late
last night)
Scott
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 16:15 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, Cyberclark writes:
| | Opps his post before I attached the image. My apologies. Here is what the screen
looks like after blocking the image
|
Thanks that is cool.
I am not really that upset. Hell, most of what I buy is made in China. I do
not even think my toilette paper is made in the US. But my two American flags
on my house are made in the US and I had to look far and wide to find those.
My cat flag is made in China though. If things keep going the way they are,
we all will need to learn to speak Chinese.
http://www.youtube.com/watch?v=lZD4ezDbbu4
John P
|
Here you go John:
http://plamenppetkov.files.wordpress.com/2012/05/china_flag_af_fl.jpg
Chinese flag made in the US 
|
That must come from a Chinese Walmart.
John P
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 16:14 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 85 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, Cyberclark writes:
| | Opps his post before I attached the image. My apologies. Here is what the screen
looks like after blocking the image
|
Thanks that is cool.
I am not really that upset. Hell, most of what I buy is made in China. I do
not even think my toilette paper is made in the US. But my two American flags
on my house are made in the US and I had to look far and wide to find those.
My cat flag is made in China though. If things keep going the way they are,
we all will need to learn to speak Chinese.
http://www.youtube.com/watch?v=lZD4ezDbbu4
John P
|
Here you go John:
http://plamenppetkov.files.wordpress.com/2012/05/china_flag_af_fl.jpg
Chinese flag made in the US
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 16:06 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 73 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | I do not recall reading that people could not place orders, only that a few could
not see the tabs.
|
http://www.bricklink.com/message.asp?ID=846670
And I do find is suspect that you don't recall this, as you post on the thread
yourself:
http://www.bricklink.com/message.asp?ID=846711
Just saying. Not being able to place orders, on a site that is made for buying
and selling LEGO, is a significant issue. They may want to test better in the
future to avoid such problems.
Personally, I was able to place 13 orders yesterday afternoon. And I believe
a couple orders DID come in. My concern is that we do not know how many orders
DIDN'T come in because of the glitch. Your orders may be going up steadily,
but COULD they be going up at a greater rate?
Troy
|
That was a totally different issue from the tabs issue.
The checkout issue lasted for what appears to be a very specific amount of time
two nights ago (Monday)
The tab issue was related to some changes that were made last night (Tuesday)
Scott
|
Aren't they both bugs as a result of the same rollout though? Why does it
matter when they were reported? The new features were rolled out on Monday.
The problem with ordering was on Monday. I feel it is safe to say they are
related.
Troy
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 16:04 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
The last time BrickLink was hacked they looked at the id and pass words and went
into paypal and could get into user accounts that used the same passwords. That
is scarey.
John P
|
John, I honestly don't think that anything actually happened with anyone's
Paypal account. My BL account was one of the hacked accounts and there wasn't
any log in history related to BL on my Paypal account.
That being said, in this day and age with everything that's been in the media
about Target, etc., if anyone has the same ID and password for any account that's
just dumb.
Pam
|
The hacker admitted it on the forum and said that he just went into the paypal
accounts that had the same passwords and just looked around.
Thank goodness he was a nice hacker, will the next one be so nice?
John P
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 16:03 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, picabo writes:
| |
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
http://www.youtube.com/watch?v=SbgtHaoMPn8
John P
|
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 15:47 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | Are you alleging that the vocal few represent more than 50% of BL users? I find
that hard to believe.
Scott
|
Scott you don't need to have more than 50% of the users to get something
done, apparently you only need to be .03% of the userbase, much like the need
for a Chinese localization 
I think threads like this just go to prove how valuable the chatroom was. If
we still had chat we could all go in there and post all these rants, get it off
our chest, and keep the forum clean for real issues. Wish I lived closer to
Arizona I would take you out for a beer and hug it out! 
-Steve
|
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 15:47 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
The last time BrickLink was hacked they looked at the id and pass words and went
into paypal and could get into user accounts that used the same passwords. That
is scarey.
John P
|
John, I honestly don't think that anything actually happened with anyone's
Paypal account. My BL account was one of the hacked accounts and there wasn't
any log in history related to BL on my Paypal account.
That being said, in this day and age with everything that's been in the media
about Target, etc., if anyone has the same ID and password for any account that's
just dumb.
Pam
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 15:42 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| In Suggestions, picabo writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
The last time BrickLink was hacked they looked at the id and pass words and went
into paypal and could get into user accounts that used the same passwords. That
is scarey.
John P
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 15:40 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyberclark writes:
| | Opps his post before I attached the image. My apologies. Here is what the screen
looks like after blocking the image
|
Thanks that is cool.
I am not really that upset. Hell, most of what I buy is made in China. I do
not even think my toilette paper is made in the US. But my two American flags
on my house are made in the US and I had to look far and wide to find those.
My cat flag is made in China though. If things keep going the way they are,
we all will need to learn to speak Chinese.
http://www.youtube.com/watch?v=lZD4ezDbbu4
John P
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:39 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | In Suggestions, QCBricks writes:
| |
Sadly, the long line of complaints about every little thing BL has done (from
the proposed logo changes on) impacts your timing. If you truly intended to
pass this information on in a serious manner to BL, you would have done that
by going through the Help Desk rather than posting it here to be hijacked by
the "BL is the worst thing ever" crowd.
You aren't new to the forum and I am sure you read it from time to time.
You had to know that your post would do nothing but embolden those in the BL
does everything wrong crowd.
I also don't see that either Jim or I "belittled" anyone. What Jim said
is exactly true. Everyone shouted for change, then they got a change and are
now doing nothing but shouting for the changes to be rolled back.
Be careful what you wish for...
Scott
|
Oh, I agree. On all points. I am with you on just about all of it.
And yes, I knew full well what would happen with this thread. Better it be focused
in one place than in every thread (even though I am guilty of that too). Hence,
my original response to Jim. What I wanted to originally post was most
definately what you are advocating against...luckily my wife got to me first...
As far as passing along information, well, I've tried the official route
and received no response at all. Which is OK, if not somewhat frustrating.
Bricklink has their own agenda and reasoning. I can live with that. I struggle
with actions not matching words. Bricklink has an image problem in that arena.
What Jim said is true. He also chose to take my post in a way that it was clearly
not intended. Your comment on logic, while quoting mine and Jim's post comes
across as belittlement in my book. I guess that is just the dangers of a forum.
I must needs grow thicker skin... /shrugs
|
I was speaking to the broader sense as I felt Jim was speaking...not about this
specific thread. I think that if you go through the official channels that is
all you can do. The ball is in their court at that point. They can do with
it what they will. (or won't!)
Scott
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:36 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, me00rjb writes:
| | In Suggestions, QCBricks writes:
| |
That said, a small percentage of programmers have posted with specific
ideas about this issue and that is a far cry from many in the crowd that have
complained about every little thing that BL has done (or not done).
The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
Scott
|
Maybe those that complain manage to put into words others are thinking? The
numbers that post may be small, but I agree with what's being said, and believe
it needs to be said. I can add to the noise if that is what's needed for
people to realise it's not necessarily a minority who are frustrated by what's
going on.
Richard.
|
All true, but coming into thread after thread saying the same things over and
over accomplishes nothing.
What has it accomplished so far? BL has attempted to make changes and the vocal
few just complain about those changes!
Are you alleging that the vocal few represent more than 50% of BL users? I find
that hard to believe.
Scott
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:34 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | I do not recall reading that people could not place orders, only that a few could
not see the tabs.
|
http://www.bricklink.com/message.asp?ID=846670
And I do find is suspect that you don't recall this, as you post on the thread
yourself:
http://www.bricklink.com/message.asp?ID=846711
Just saying. Not being able to place orders, on a site that is made for buying
and selling LEGO, is a significant issue. They may want to test better in the
future to avoid such problems.
Personally, I was able to place 13 orders yesterday afternoon. And I believe
a couple orders DID come in. My concern is that we do not know how many orders
DIDN'T come in because of the glitch. Your orders may be going up steadily,
but COULD they be going up at a greater rate?
Troy
|
That was a totally different issue from the tabs issue.
The checkout issue lasted for what appears to be a very specific amount of time
two nights ago (Monday)
The tab issue was related to some changes that were made last night (Tuesday)
Scott
|
|
| Author: | StarBrick | | Posted: | Aug 20, 2014 15:33 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| Scott,
You just joined the gang
When's the first meeting at the clubhouse?
Cheers
StarBrick
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:32 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | In Suggestions, aftepes writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
There are four options:
1) Migrate the stores to Amazon/eBay and utilize their interfaces to move your
product
2) Migrate the stores to Brick Owl which attempts to implement a similar model
as compared to BrickLink
3) Develop your own version of this type of marketplace meeting the unique needs
of the LEGO community
4) Do nothing
|
5.) Stay right here and deal with the ancient technology
|
Exactly. And part of the coping strategy here is to try to let them know what
we think.
|
You haven't done that by now?
What does the 100th message saying the same thing accomplish?
Scott
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 15:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
Just to be clear and not cause a panic for those unaware, Paypal is separate
from BL and there isn't anything related to Paypal stored within BL.
Pam
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 15:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
|
| Opps his post before I attached the image. My apologies. Here is what the screen
looks like after blocking the image
In Suggestions, Cyberclark writes:
| | | | | | In Suggestions, legoman77 writes:
Also find a solution to get that COMMUNIST FLAG OFF MY SCREEN.
|
|
I found a solution John. If you are using Firefox, install an addon called AdBlock
plus. Once the addon is installed load bricklink.com. Go to the flag and right
click on it. A popup menu will appear and there will be an option AdBlock Plus:
Block Image. Click on that and it will give you some options to setup the filter
like just blocking on the current page or I set to block that image CN.gif
from any page on the Bricklink domain. reload the page and voila it should look
like the attached image. Enjoy The only downside to this solution is if
that flag (CN.gif) is used elsewhere like in the order screen or something, then
that image will be blocked there as well.
As you can see in the image in my google search bar I am researching how to write
a Greasemonkey script that will block the image so that you don't have to
use AdBlock Plus. But I am by no means a javascript coder so not sure if I will
be able to accomplish the task. If there are any Greasemonkey coders in our
midst, it shouldn't be too hard to whip up a userscript that will block that
image and maybe even the link
|
|
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 15:27 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| | | | | In Suggestions, legoman77 writes:
Also find a solution to get that COMMUNIST FLAG OFF MY SCREEN.
|
|
I found a solution John. If you are using Firefox, install an addon called AdBlock
plus. Once the addon is installed load bricklink.com. Go to the flag and right
click on it. A popup menu will appear and there will be an option AdBlock Plus:
Block Image. Click on that and it will give you some options to setup the filter
like just blocking on the current page or I set to block that image CN.gif
from any page on the Bricklink domain. reload the page and voila it should look
like the attached image. Enjoy The only downside to this solution is if
that flag (CN.gif) is used elsewhere like in the order screen or something, then
that image will be blocked there as well.
As you can see in the image in my google search bar I am researching how to write
a Greasemonkey script that will block the image so that you don't have to
use AdBlock Plus. But I am by no means a javascript coder so not sure if I will
be able to accomplish the task. If there are any Greasemonkey coders in our
midst, it shouldn't be too hard to whip up a userscript that will block that
image and maybe even the link
|
|
| Author: | WoutR | | Posted: | Aug 20, 2014 15:21 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | In Suggestions, aftepes writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
There are four options:
1) Migrate the stores to Amazon/eBay and utilize their interfaces to move your
product
2) Migrate the stores to Brick Owl which attempts to implement a similar model
as compared to BrickLink
3) Develop your own version of this type of marketplace meeting the unique needs
of the LEGO community
4) Do nothing
|
5.) Stay right here and deal with the ancient technology
|
Exactly. And part of the coping strategy here is to try to let them know what
we think.
|
|
| Author: | WoutR | | Posted: | Aug 20, 2014 15:19 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | Leave BL if it is so terrible?
|
It is not terrible, but there is much room for improvement. Mainly in communication
and how changes are implemented. I do not want to leave, I do not want to move
to another site, I just want this place to work. Large parts do work excellent,
and the rest should work also.
| | At this point do you feel that they are somehow going to listen to your complaints?
|
They might listen some day. Maybe today.
I really believe that many people complain because they care about BrickLink.
| | Several of you that have now posted here are the same few that post to every
single one of these threads about how terrible BL is. (I think that the gang
is all here now...I only see one or two missing) That is a bit of a shame because
this thread does have some legitimate content that should have been passed on
to BL via the Help Desk.
|
I've tried the Help Desk. Got some responses, did exchange some e-mails with
developers and some problems were fixed. Other tickets are closed without solution
or communication.
And now when a ticket is not solved in 30 days, it is closed after 30 days automatically.
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 15:15 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
Scott: How many times are you going to complain about the people complaining?
Do they get more witty when they are made for the 200th time?
What should the users do? How do they get the owners to fix things? If you
have a better way let everyone know and then they can use that way to affect
change. You seem to forget how long this has been going on. What is the solution?
Is it to sit back and suck it up while things get worse? Instead of complaining
about complaining come up with a solution. Also find a solution to get that
COMMUNIST FLAG OFF MY SCREEN. And do not use the mantra "don't come here
if you don't like it." This site is composed of members, or has been. There
was even a community overseer at one time. This is a community that cares about
BrickLink and wants it to continue, to be successful, and to be easy. Other
sites do it, why can that not be done here? I have never one since I started
using eBay has the site been down while I was using it and I just went over 8000
feedbacks on eBay. I have used Amazon for years and never a problem. But BrickLink
that was supposed to be working and fixed puts a Communist Flag on my screen
and that is not fixed. What are these people going to do if the site gets hacked
again? A hacker could erase all inventories, all history and find passwords
to use on PayPal. If the security is commiserate with the workings of BrickLink,
watch out.
John P
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 15:13 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| |
Sadly, the long line of complaints about every little thing BL has done (from
the proposed logo changes on) impacts your timing. If you truly intended to
pass this information on in a serious manner to BL, you would have done that
by going through the Help Desk rather than posting it here to be hijacked by
the "BL is the worst thing ever" crowd.
You aren't new to the forum and I am sure you read it from time to time.
You had to know that your post would do nothing but embolden those in the BL
does everything wrong crowd.
I also don't see that either Jim or I "belittled" anyone. What Jim said
is exactly true. Everyone shouted for change, then they got a change and are
now doing nothing but shouting for the changes to be rolled back.
Be careful what you wish for...
Scott
|
Oh, I agree. On all points. I am with you on just about all of it.
And yes, I knew full well what would happen with this thread. Better it be focused
in one place than in every thread (even though I am guilty of that too). Hence,
my original response to Jim. What I wanted to originally post was most
definately what you are advocating against...luckily my wife got to me first...
As far as passing along information, well, I've tried the official route
and received no response at all. Which is OK, if not somewhat frustrating.
Bricklink has their own agenda and reasoning. I can live with that. I struggle
with actions not matching words. Bricklink has an image problem in that arena.
What Jim said is true. He also chose to take my post in a way that it was clearly
not intended. Your comment on logic, while quoting mine and Jim's post comes
across as belittlement in my book. I guess that is just the dangers of a forum.
I must needs grow thicker skin... /shrugs
|
|
| Author: | me00rjb | | Posted: | Aug 20, 2014 15:12 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| |
That said, a small percentage of programmers have posted with specific
ideas about this issue and that is a far cry from many in the crowd that have
complained about every little thing that BL has done (or not done).
The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
Scott
|
Maybe those that complain manage to put into words others are thinking? The
numbers that post may be small, but I agree with what's being said, and believe
it needs to be said. I can add to the noise if that is what's needed for
people to realise it's not necessarily a minority who are frustrated by what's
going on.
Richard.
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 15:10 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 82 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | I do not recall reading that people could not place orders, only that a few could
not see the tabs.
|
http://www.bricklink.com/message.asp?ID=846670
And I do find is suspect that you don't recall this, as you post on the thread
yourself:
http://www.bricklink.com/message.asp?ID=846711
Just saying. Not being able to place orders, on a site that is made for buying
and selling LEGO, is a significant issue. They may want to test better in the
future to avoid such problems.
Personally, I was able to place 13 orders yesterday afternoon. And I believe
a couple orders DID come in. My concern is that we do not know how many orders
DIDN'T come in because of the glitch. Your orders may be going up steadily,
but COULD they be going up at a greater rate?
Troy
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:09 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, aftepes writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
There are four options:
1) Migrate the stores to Amazon/eBay and utilize their interfaces to move your
product
2) Migrate the stores to Brick Owl which attempts to implement a similar model
as compared to BrickLink
3) Develop your own version of this type of marketplace meeting the unique needs
of the LEGO community
4) Do nothing
|
5.) Stay right here and deal with the ancient technology
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:08 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | In Suggestions, QCBricks writes:
| |
As I said in my reply to Steve...this issue may be the one that deserves the
complaints,...
|
Which 'issue' do you refer to? The issue of my OP was in no way directed
at the items you have enumerated. I was addressing the process, or lack
therof. Perhaps part of the challenge is that there are two different conversations
going on:
1 - Frustration over the process by which Bricklink releases updates (my
original post and point)
2 - Frustration over the changes made by Bricklink (that point you appear
to be addressing)
|
Original quote from Steve's (Cyberclark) post:
"But come on you have to admit there were bugs in this last release that could
have easily been avoided with some proper QA and testing."
The QA and testing issue is what I was replying to. I was not speaking about
the full software development process, just the final rollout.
I don't believe that the frustration is a real issue. I think people need
to suck it up and live with it at this point or move on. It is clear that this
is going to be a difficult and frustrating process. Continually complaining
about it will not change that in any way.
Scott
|
|
| Author: | aftepes | | Posted: | Aug 20, 2014 15:05 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
There are four options:
1) Migrate the stores to Amazon/eBay and utilize their interfaces to move your
product
2) Migrate the stores to Brick Owl which attempts to implement a similar model
as compared to BrickLink
3) Develop your own version of this type of marketplace meeting the unique needs
of the LEGO community
4) Do nothing
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 15:03 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 66 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
Leave BL if it is so terrible?
At this point do you feel that they are somehow going to listen to your complaints?
Several of you that have now posted here are the same few that post to every
single one of these threads about how terrible BL is. (I think that the gang
is all here now...I only see one or two missing) That is a bit of a shame because
this thread does have some legitimate content that should have been passed on
to BL via the Help Desk.
It should have become clear to you by now that you aren't going to get what
you want from BL, so why still remain here making the same complaints and "world
class" jabs over and over? Do they get more witty when they are made for the
200th time?
Scott
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 14:58 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| |
As I said in my reply to Steve...this issue may be the one that deserves the
complaints,...
|
Which 'issue' do you refer to? The issue of my OP was in no way directed
at the items you have enumerated. I was addressing the process, or lack
therof. Perhaps part of the challenge is that there are two different conversations
going on:
1 - Frustration over the process by which Bricklink releases updates (my
original post and point)
2 - Frustration over the changes made by Bricklink (that point you appear
to be addressing)
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 14:58 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 73 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Jim & Scott -
If your replies are designed to parady certain behaviors on the forum, I commend
you. Otherwise you have mischaracterized what I said & suggested.
I have no problem whatsoever with the changes being made to Bricklink. I welcome
a great many of them. I question some, and scratch my head over others, but
overall it is good. It is the delivery and execution that I am addressing.
There is a time and a place when 'complaining' - making a statement that
a situation is unsatisfactory or unacceptable - is valid and acceptable.
Belittling others for voicing a dissatisfaction is no better than the behavior
it attempts to decry.
~Rodney
|
Sadly, the long line of complaints about every little thing BL has done (from
the proposed logo changes on) impacts your timing. If you truly intended to
pass this information on in a serious manner to BL, you would have done that
by going through the Help Desk rather than posting it here to be hijacked by
the "BL is the worst thing ever" crowd.
You aren't new to the forum and I am sure you read it from time to time.
You had to know that your post would do nothing but embolden those in the BL
does everything wrong crowd.
I also don't see that either Jim or I "belittled" anyone. What Jim said
is exactly true. Everyone shouted for change, then they got a change and are
now doing nothing but shouting for the changes to be rolled back.
Be careful what you wish for...
Scott
|
|
| Author: | WoutR | | Posted: | Aug 20, 2014 14:56 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
|
What other option is there?
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 14:52 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| In Suggestions, aftepes writes:
| | In Suggestions, QCBricks writes:
| | In Suggestions, Cyberclark writes:
| | In Suggestions, QCBricks writes:
| | Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
That is the funniest thing I have read all day Scott, you actually think the
MOC shop will be open on Friday
But come on you have to admit there were bugs in this last release that could
have easily been avoided with some proper QA and testing.
|
I said "Friday", not this Friday.
Here is the thing...this issue might be the one that deserves the ire
of the crowds, but the incessant complaining and criticism over the past few
months about every little thing that BL has or has not done by a small group
of individuals make this issue just blend in with all the others.
Scott
|
The issues that I have seen are all systemic in nature. One or two issues are
slip ups. We all have them. Implement some process improvement and move on.
But what I'm seeing now are indicative of projects that fail:
-Poor testing and QA. Poor communication.
-Constant shifting of (SELF-IMPOSED) deadlines.
-Split development teams.
-Suspect prioritization of requirement implementation.
-Constant changing of personnel.
Software development is not some mystical art that this community doesn't
understand. A fair number of us are in this field and can see issues all over
the place.
|
That may be, but no business is under an obligation to change what they are doing
based on who their customers are. McDonald's may have a ton of customers
that are cardiologists who tell them that Big Macs give people heart disease
and that doesn't mean they stop selling them.
That said, a small percentage of programmers have posted with specific
ideas about this issue and that is a far cry from many in the crowd that have
complained about every little thing that BL has done (or not done).
The problems may be systemic, but the incessant complaining by a vocal minority
on a forum will not be what changes that.
Scott
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 14:50 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| Jim & Scott -
If your replies are designed to parady certain behaviors on the forum, I commend
you. Otherwise you have mischaracterized what I said & suggested.
I have no problem whatsoever with the changes being made to Bricklink. I welcome
a great many of them. I question some, and scratch my head over others, but
overall it is good. It is the delivery and execution that I am addressing.
There is a time and a place when 'complaining' - making a statement that
a situation is unsatisfactory or unacceptable - is valid and acceptable.
Belittling others for voicing a dissatisfaction is no better than the behavior
it attempts to decry.
~Rodney
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 14:46 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 73 times | | Topic: | Suggestions | |
|
| In Suggestions, Stragus writes:
| | In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
|
I think that this is an unfair characterization of what happened.
Sure, complaining about the appearance of the changes made can seem petty.
But complaining about an update that was so poorly tested that it made it impossible
for some people TO PLACE ORDERS? That seems fair to me.
|
For QCBricks, perhaps BrickLink is such a modern wonder, so perfect that it is
above any criticism?
Come on!... It seems hard not to criticize BrickLink when they hardly ever perform
any update, and when they try to do so, they screw up the most elementary testing
to implement features no one had asked for (do we really need a prominent Chinese
translation for the 0.3% of BrickLink users from China?).
At least the feedback percentage is mostly right, though it would be preferable
to give more weight to recent orders.
|
Yea...that's exactly what it is. 
Bricklink is a place for buying and selling Lego and it works magnificently at
that. I could care less if they translate it into whatever language. We have
seen nothing but a steady increase in our sales and in the amount we make on
Bricklink. Whatever they are doing, they should keep doing.
Now, for those that are interested in BL being something else other than primarily
a place to buy and sell Lego (a place where every promise is kept, a place that
is the world's greatest catalog site, a place where the "English Only" rule
is militantly applied, a place where feedback percentage is statistically significant
to 8 decimal places using the world's most recursive algorithm, etc...),
I am sure they can find a ton of things to complain about and I am sure they
will. As I have said before, it is abundantly clear to most that read the forum
that there are about 20 users here that will complain about practically anything
BL does. We know who you are at this point.
We, along with many others will still be here growing our stores and doing right
by our customers in spite of the ceaseless complaining.
Scott
|
|
| Author: | aftepes | | Posted: | Aug 20, 2014 14:40 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 66 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | In Suggestions, Cyberclark writes:
| | In Suggestions, QCBricks writes:
| | Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
That is the funniest thing I have read all day Scott, you actually think the
MOC shop will be open on Friday
But come on you have to admit there were bugs in this last release that could
have easily been avoided with some proper QA and testing.
|
I said "Friday", not this Friday.
Here is the thing...this issue might be the one that deserves the ire
of the crowds, but the incessant complaining and criticism over the past few
months about every little thing that BL has or has not done by a small group
of individuals make this issue just blend in with all the others.
Scott
|
The issues that I have seen are all systemic in nature. One or two issues are
slip ups. We all have them. Implement some process improvement and move on.
But what I'm seeing now are indicative of projects that fail:
-Poor testing and QA. Poor communication.
-Constant shifting of (SELF-IMPOSED) deadlines.
-Split development teams.
-Suspect prioritization of requirement implementation.
-Constant changing of personnel.
Software development is not some mystical art that this community doesn't
understand. A fair number of us are in this field and can see issues all over
the place.
|
|
| Author: | legoman77 | | Posted: | Aug 20, 2014 14:38 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| |
I said "Friday", not this Friday.
Here is the thing...this issue might be the one that deserves the ire
of the crowds, but the incessant complaining and criticism over the past few
months about every little thing that BL has or has not done by a small group
of individuals make this issue just blend in with all the others.
Scott
|
Scott
The problem seems to be that the original announcement gave hope that what problems
there were would be fixed with the new owners. However as the days go by, more
and more little problems pop up. The only way to get things fixed is to complain
about them. It seems that the new owners do not have a clue. Or, they hire
people that are not as competent as everyone was led to believe. What the members
are complaining about is every fix has a bug. The criticisms seem valid so I
do not understand why anyone would complain about people complaining.
If this were ebay or amazon things would be fixed. Not only that they caned
the one guy who know what was going on and who had been here from BrickLink's
inception. A really dumb move and we are now seeing the results of the dumb
move.
I also do not believe it is incorrect to assume that the site should be working
making it easier for sellers and easier for buyers. This is not happening.
When will it happen?
So hold your judgement about complaining and maybe do not complain about those
that complain.
AND GET THAT DARN COMMUNIST FLAG OFF MY SCREEN.
John P
|
|
| Author: | bb138026 | | Posted: | Aug 20, 2014 14:33 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | I do not recall reading that people could not place orders, only that a few could
not see the tabs. This alone does not stop one from placing an order, just from
potentially seeing the terms. We've not been able to replicate the disappearing
tabs in FF or Chrome. (Can't speak for IE, Safari, Opera, etc...)
|
For several hours yesterday, no one could place orders: it would throw some garbage
server script error.
Surely that's a significant issue worth complaining about.
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 14:31 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
|
I think that this is an unfair characterization of what happened.
Sure, complaining about the appearance of the changes made can seem petty.
But complaining about an update that was so poorly tested that it made it impossible
for some people TO PLACE ORDERS? That seems fair to me.
Troy
(For the record, my comments about how the new feedback percentage is calculated
were meant as a suggestion, not a complaint. I am happy it is there even in
its current state)
|
I do not recall reading that people could not place orders, only that a few could
not see the tabs. This alone does not stop one from placing an order, just from
potentially seeing the terms. We've not been able to replicate the disappearing
tabs in FF or Chrome. (Can't speak for IE, Safari, Opera, etc...)
As I said in my reply to Steve...this issue may be the one that deserves the
complaints, but there is no way to tell that among the continual complaints from
a vocal few. These all still remain full of conjecture about who is doing what
and who should be doing certain tasks. None of us are there it is futile to
speculate about whether or not people from the MOC Shop Team could be helping
the "Store Tab" Team. Who knows.
Scott
|
|
| Author: | bb138026 | | Posted: | Aug 20, 2014 14:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, QCBricks writes:
| | Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
|
I think that this is an unfair characterization of what happened.
Sure, complaining about the appearance of the changes made can seem petty.
But complaining about an update that was so poorly tested that it made it impossible
for some people TO PLACE ORDERS? That seems fair to me.
|
For QCBricks, perhaps BrickLink is such a modern wonder, so perfect that it is
above any criticism?
Come on!... It seems hard not to criticize BrickLink when they hardly ever perform
any update, and when they try to do so, they screw up the most elementary testing
to implement features no one had asked for (do we really need a prominent Chinese
translation for the 0.3% of BrickLink users from China?).
At least the feedback percentage is mostly right, though it would be preferable
to give more weight to recent orders.
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 14:25 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 75 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyberclark writes:
| | In Suggestions, QCBricks writes:
| | Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
That is the funniest thing I have read all day Scott, you actually think the
MOC shop will be open on Friday
But come on you have to admit there were bugs in this last release that could
have easily been avoided with some proper QA and testing.
|
I said "Friday", not this Friday.
Here is the thing...this issue might be the one that deserves the ire
of the crowds, but the incessant complaining and criticism over the past few
months about every little thing that BL has or has not done by a small group
of individuals make this issue just blend in with all the others.
Scott
|
|
| Author: | mnementh | | Posted: | Aug 20, 2014 14:13 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 105 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
|
I think that this is an unfair characterization of what happened.
Sure, complaining about the appearance of the changes made can seem petty.
But complaining about an update that was so poorly tested that it made it impossible
for some people TO PLACE ORDERS? That seems fair to me.
Troy
(For the record, my comments about how the new feedback percentage is calculated
were meant as a suggestion, not a complaint. I am happy it is there even in
its current state)
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 14:01 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, QCBricks writes:
| | Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
That is the funniest thing I have read all day Scott, you actually think the
MOC shop will be open on Friday
But come on you have to admit there were bugs in this last release that could
have easily been avoided with some proper QA and testing.
|
|
| Author: | QCBricks | | Posted: | Aug 20, 2014 13:58 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 108 times | | Topic: | Suggestions | |
|
| In Suggestions, TheBrickGuys writes:
| | In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
So many scream change CHANGE C H A N G E !! then.... oh wait
I dont like this change. I SAID I D O N T
L I K E T H I S C H A N G E ! !
Jim
|
Jim-
Logic is of no use. Bricklink is in a complete no-win situation at this point.
The 20 or so people that seem to live to instantly criticize them will do that
here in the forum no matter what Bricklink does. (or how well/poorly they do
it)
Fortunately for the complainers, they will have a whole new host of minor issues
to blow up over on Friday when the MOC shop opens.
Scott
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 13:53 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
I would add a step between 8 an 9. Give access to test sandbox to a select group
of user volunteers. Let them "beta" test your changes for a day or 2. Users
that have been here for years are going to more quickly find what was broken
with the updates then the "world class" dev team will. Plus lets face it when
programmers go back and test their own product they may be too quick to judge
because they just want to get the code out the door and on to the next project.
So why would the be objective testers anyways. Also if you get the right volunteers
they are going to know much better than some developer that was just hired what
the non technical fallout is going to be for the community. For instance the
feedback % update. While it technically works, it really doesn't add any
value to the site or it's users, at least not like they thought it would.
And if you truly want good beta testers, you could even give them an incentive
to help you test your product and report bugs by maybe giving them a fee discount
after they submit x number of bug reports or something. The amount you give
them doesn't have to be huge, but in the end having real users work within
the test environment before you go live will help save you time from having to
read all of the posts we have seen today as well as save you money in lost sales
when the site isn't running 100%. You can even have them sign an NDA so
as to not leak any of the upcoming changes.
All that said. I don't understand why they don't rollback the site to
the last stable version. The latest update has caused at least 3 major bugs.
Rolling back the sites code won't affect the database at all and should
make all these issues go away. Then you can follow lovaquero's advice and
properly test this update and then roll it back out when it is ready.
|
|
| Author: | LordSkylark | | Posted: | Aug 20, 2014 13:53 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| In Suggestions, Stragus writes:
| | In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know.
|
Did anyone in the pitchfork crowd ask for a Chinese translation of the website?
Just 0.3% of the site's users are from China.
|
In all actuality. If he hired 10 people to do the main job, and then decided
he wanted to hire an 11th person to do the translation, and the translation got
done before the other 10, it wouldn't necessarily be impeding the other ten.
Andy
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 13:36 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, Proprietor writes:
| | In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | Yes, you can place an order on BL, but you can't check the store's splash,
page, or contact the store in any way. I won't hesitate to place an order
from a store I regularly do business with, but not from a new store. I have tried
zooming in and out and nothing makes the tabs appear. 
|
I just switched over to Firefox and IE. The tabs show up in those 2 browsers,
at least for me. But not in Chrome.
HTH.
Pam
|
In the version of Chrome I'm using on some version of Windows there's
a settings box in the top right corner of the browser (it's 3 stacked horizontal
lines) and when you click it, it offers, among other options, the ability to
zoom in or out of a page. If I click down to 90%, I can see tabs in BL stores.
|
Thanks. That works as well.
Pam
|
|
| Author: | WoutR | | Posted: | Aug 20, 2014 13:34 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, steekstra writes:
| | | | I didn't know abouth the : pitchfork crowd.
|
|
This picture is more like the current situation.
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 13:24 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, pumbaugh writes:
...who has been very quite today. Not that I blame him. These sorts of things
should NOT have made it past his - or his teams' - review. I'd also want
to keep a low profile amongst the BL forum crowd in the same sitation...
|
|
| Author: | aftepes | | Posted: | Aug 20, 2014 13:06 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 82 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
It's really sad that basic software development mantras need to be brought
up in the Forum by the site's users. It's one of the reasons my level
of concern for this site raises day by day.
There was an announcement of new changes to "BrickLink 1.0" yesterday and yet
no mention of the Chinese translation. The implementation is lacking and seems
to be inconsistent with industry standards. I would also question the need for
implementation of Chinese translations when so many other users of this site
have been forced to operate outside of their native languages for years. Why
not implement the translation features for those languages first?
I also have concern that with constant delays of the MOC Shop/"BrickLink 2.0"
why the splitting of the development teams? If you can't make schedule on
promises, why implement other changes? The effort would be better used to meet
expectations that the site itself has set! The MOC Shop was BrickLink's idea!
The release dates were set by BrickLink! And now, we have no MOC Shop AND we
have untested features being rolled out onto the production system!
In addition to testing IE, Firefox, Chrome, and Safari, make sure you are also
testing all of the SUPPORTED versions of those browsers.
World-class...
|
|
| Author: | pumbaugh | | Posted: | Aug 20, 2014 13:03 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | In Suggestions, rtzx9r writes:
| |
Of course this comes with a cost, and likely BL is not performing this due to
this issue. I guess we can live with bugs, or pay more in fees. We can't
have both unfortunately.
|
Yes, the cost is quite high. Then again, based on what has been shared, BL has
invested in a good sized development and customer service team. Perhaps those
should be cut in half and replaced with a quality assurance and testing team?
|
Remember, they did hire a dedicated Quality Assurance person!
http://www.bricklink.com/message.asp?ID=841046
|
|
| Author: | Miffy. | | Posted: | Aug 20, 2014 12:49 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| Very well put.
Miles/..
In Suggestions, lovaquero writes:
| | | |
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
|
You should have seen the previous version that my more level-headed wife insist
that I dispose of...
No need to elaborate on the horrible, bad things. Go to http://www.bricklink.com/messageList.asp?nID=&v=c&max=20&mTP=Y
and read the titles. BL devs screwed up. It happens.
My point isn't the changes, it is how they are rolled out. There is clearly
very little testing being performed on these changes before they are pushed live.
What testing that is performed is clearly inadequate.
Would you expect these kind of issues to persist, and occur again and again,
on one of the more major e-tailers? How about your bank web portal? Or your
network security updates? Perhaps it is acceptable with the software that makes
it possible for a modern vehicle to function?
My expectations are already quite high (based on my job responsibilities), and
I refuse to lower them for this website (or any other), based on all the PR that
has been feed to us regarding the state of BL, the dedication of the new owner,
the quality of the BL team, and the resources being thrown at BL.
In short, expectations - those set by BL itself - are not being met. Let's
start with making sure that what changes are made are done correctly with as
little interruption as possible.
|
|
|
| Author: | viejos | | Posted: | Aug 20, 2014 12:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | | |
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
|
You should have seen the previous version that my more level-headed wife insist
that I dispose of...
No need to elaborate on the horrible, bad things. Go to http://www.bricklink.com/messageList.asp?nID=&v=c&max=20&mTP=Y
and read the titles. BL devs screwed up. It happens.
My point isn't the changes, it is how they are rolled out. There is clearly
very little testing being performed on these changes before they are pushed live.
What testing that is performed is clearly inadequate.
Would you expect these kind of issues to persist, and occur again and again,
on one of the more major e-tailers? How about your bank web portal? Or your
network security updates? Perhaps it is acceptable with the software that makes
it possible for a modern vehicle to function?
My expectations are already quite high (based on my job responsibilities), and
I refuse to lower them for this website (or any other), based on all the PR that
has been feed to us regarding the state of BL, the dedication of the new owner,
the quality of the BL team, and the resources being thrown at BL.
In short, expectations - those set by BL itself - are not being met. Let's
start with making sure that what changes are made are done correctly with as
little interruption as possible.
|
+1
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 12:27 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, rtzx9r writes:
| |
Of course this comes with a cost, and likely BL is not performing this due to
this issue. I guess we can live with bugs, or pay more in fees. We can't
have both unfortunately.
|
Yes, the cost is quite high. Then again, based on what has been shared, BL has
invested in a good sized development and customer service team. Perhaps those
should be cut in half and replaced with a quality assurance and testing team?
|
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| Author: | lovaquero | | Posted: | Aug 20, 2014 12:22 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| | |
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
|
You should have seen the previous version that my more level-headed wife insist
that I dispose of...
No need to elaborate on the horrible, bad things. Go to http://www.bricklink.com/messageList.asp?nID=&v=c&max=20&mTP=Y
and read the titles. BL devs screwed up. It happens.
My point isn't the changes, it is how they are rolled out. There is clearly
very little testing being performed on these changes before they are pushed live.
What testing that is performed is clearly inadequate.
Would you expect these kind of issues to persist, and occur again and again,
on one of the more major e-tailers? How about your bank web portal? Or your
network security updates? Perhaps it is acceptable with the software that makes
it possible for a modern vehicle to function?
My expectations are already quite high (based on my job responsibilities), and
I refuse to lower them for this website (or any other), based on all the PR that
has been feed to us regarding the state of BL, the dedication of the new owner,
the quality of the BL team, and the resources being thrown at BL.
In short, expectations - those set by BL itself - are not being met. Let's
start with making sure that what changes are made are done correctly with as
little interruption as possible.
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| Author: | rtzx9r | | Posted: | Aug 20, 2014 12:18 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, Stragus writes:
| | In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know.
|
Did anyone in the pitchfork crowd ask for a Chinese translation of the website?
Just 0.3% of the site's users are from China.
Between that and the MOC shop, it's fairly obvious the opinions of the pitchfork
crowd aren't being considered.
|
Following this process should provide a very high confidence level that new SW
rolled out is bug free.
http://en.wikipedia.org/wiki/Verification_and_validation_(software)
Of course this comes with a cost, and likely BL is not performing this due to
this issue. I guess we can live with bugs, or pay more in fees. We can't
have both unfortunately.
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| Author: | Proprietor | | Posted: | Aug 20, 2014 11:55 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | Yes, you can place an order on BL, but you can't check the store's splash,
page, or contact the store in any way. I won't hesitate to place an order
from a store I regularly do business with, but not from a new store. I have tried
zooming in and out and nothing makes the tabs appear.
|
I just switched over to Firefox and IE. The tabs show up in those 2 browsers,
at least for me. But not in Chrome.
HTH.
Pam
|
In the version of Chrome I'm using on some version of Windows there's
a settings box in the top right corner of the browser (it's 3 stacked horizontal
lines) and when you click it, it offers, among other options, the ability to
zoom in or out of a page. If I click down to 90%, I can see tabs in BL stores.
|
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| Author: | akunthita | | Posted: | Aug 20, 2014 11:54 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 45 times | | Topic: | Suggestions | |
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| Thanks, Pam, but I'm using IE and it doesn't work for me.
In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | Yes, you can place an order on BL, but you can't check the store's splash,
page, or contact the store in any way. I won't hesitate to place an order
from a store I regularly do business with, but not from a new store. I have tried
zooming in and out and nothing makes the tabs appear.
|
I just switched over to Firefox and IE. The tabs show up in those 2 browsers,
at least for me. But not in Chrome.
HTH.
Pam
| |
In Suggestions, picabo writes:
| | In Suggestions, edeevo writes:
| | In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
|
If people are still having issues accessing LEGO S@H, they just need to clear
their browser history and reconnect to the site...
Life is Good.
~Ed.
|
Sorry, I meant I placed an order on BL without any issues.
Pam
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| Author: | Proprietor | | Posted: | Aug 20, 2014 11:50 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
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| In Suggestions, TheBrickGuys writes:
snip
| |
So many scream change CHANGE C H A N G E !! then.... oh wait
I dont like this change. I SAID I D O N T
L I K E T H I S C H A N G E ! !
Jim
|
I don't remember anyone requesting that anywhere on the site that the current
month appears that it be written in Chinese instead of English.
Of course not everyone will like updates and changes to the site, but this thread
and a lot of the recent complaining has been about new bugs and seemingly untested
uupdates. BL is under new management; of all the things to preserve of the old
BL, why choose sloppy programming?
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| Author: | picabo | | Posted: | Aug 20, 2014 11:36 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
|
| In Suggestions, akunthita writes:
| | Yes, you can place an order on BL, but you can't check the store's splash,
page, or contact the store in any way. I won't hesitate to place an order
from a store I regularly do business with, but not from a new store. I have tried
zooming in and out and nothing makes the tabs appear.
|
I just switched over to Firefox and IE. The tabs show up in those 2 browsers,
at least for me. But not in Chrome.
HTH.
Pam
| |
In Suggestions, picabo writes:
| | In Suggestions, edeevo writes:
| | In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
|
If people are still having issues accessing LEGO S@H, they just need to clear
their browser history and reconnect to the site...
Life is Good.
~Ed.
|
Sorry, I meant I placed an order on BL without any issues.
Pam
|
|
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| Author: | akunthita | | Posted: | Aug 20, 2014 11:31 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 59 times | | Topic: | Suggestions | |
|
| Yes, you can place an order on BL, but you can't check the store's splash,
page, or contact the store in any way. I won't hesitate to place an order
from a store I regularly do business with, but not from a new store. I have tried
zooming in and out and nothing makes the tabs appear.
In Suggestions, picabo writes:
| | In Suggestions, edeevo writes:
| | In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
|
If people are still having issues accessing LEGO S@H, they just need to clear
their browser history and reconnect to the site...
Life is Good.
~Ed.
|
Sorry, I meant I placed an order on BL without any issues.
Pam
|
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| Author: | DagsBricks | | Posted: | Aug 20, 2014 11:30 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, TheBrickGuys writes:
| | In Suggestions, lovaquero writes:
|
| | So many scream change CHANGE C H A N G E !! then.... oh wait
I dont like this change. I SAID I D O N T
L I K E T H I S C H A N G E ! !
Jim
|
Your paperboy delivers the paper at the street edge of the driveway. You call
and ask to have it delivered inside your gate. He does, but now it's 8 feet
up in a tree. Technically, it's inside the gate.
Wouldn't you complain a little?
The problem is, the changes that are being implemented either break other sections
of the site or make things worse. When a store's tabs are completely hidden
because of a lack of testing, how do you check the store terms? If the store
defaults to a Splash page that simply says. "Hi, welcome to my store!", then
what?
So yes, the ability to buy IS starting to be negatively affected.
Brian
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| Author: | picabo | | Posted: | Aug 20, 2014 11:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| In Suggestions, edeevo writes:
| | In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
|
If people are still having issues accessing LEGO S@H, they just need to clear
their browser history and reconnect to the site...
Life is Good.
~Ed.
|
Sorry, I meant I placed an order on BL without any issues.
Pam
|
|
| Author: | edeevo | | Posted: | Aug 20, 2014 11:25 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, picabo writes:
| | In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
|
If people are still having issues accessing LEGO S@H, they just need to clear
their browser history and reconnect to the site...
Life is Good.
~Ed.
|
|
| Author: | picabo | | Posted: | Aug 20, 2014 11:19 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| In Suggestions, akunthita writes:
| | I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
|
I just placed an order without any issues.
Pam
| |
In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
|
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| Author: | elias3 | | Posted: | Aug 20, 2014 11:01 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
|
You should have posted this in Chinese. Even then I do not think they would
have gotten the message. What language did the Keystone Cops speak?
Remember, the longest journey starts with the first step (or test.)
John P
|
Is that you outside that car John?
|
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| Author: | bb138026 | | Posted: | Aug 20, 2014 10:54 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 98 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know.
|
Did anyone in the pitchfork crowd ask for a Chinese translation of the website?
Just 0.3% of the site's users are from China.
Between that and the MOC shop, it's fairly obvious the opinions of the pitchfork
crowd aren't being considered.
|
|
| Author: | akunthita | | Posted: | Aug 20, 2014 10:46 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 91 times | | Topic: | Suggestions | |
|
| I voted yes, of course, and I'm very upset that currently I can't shop
because of the missing tabs (that's why I'm hanging out here), but to
put things in perspective, LEGO's own shop has been down since yesterday
morning when they did a major update.
I called them about it on the afternoon and the shop started working for me later
in the afternoon, but I was just on the Brickset forum and there are still people
who can't access the site. The issue appears to be browser related.
So yeah, even big companies like LEGO screw up on testing before they roll something
out. Or maybe they did test it and things still broke. I don't know, but
it is funny that right now a lot of people can't shop either on Bricklink
or on LEGO's website.
In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
|
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| Author: | TheBrickGuys | | Posted: | Aug 20, 2014 10:39 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 106 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
Thats a nice pitchfork and torch you carry.
Can you elaborate on what some of these horrible bad things are that BL has recently
done that now make it impossible for anyone to ever use BL again?
So many scream change CHANGE C H A N G E !! then.... oh wait
I dont like this change. I SAID I D O N T
L I K E T H I S C H A N G E ! !
Jim
|
|
| Author: | uvt203 | | Posted: | Aug 20, 2014 10:28 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 74 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
Don't forget Apple's browser Safari. Runs on millions of macs over the
world.
|
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| Author: | legoman77 | | Posted: | Aug 20, 2014 10:27 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 96 times | | Topic: | Suggestions | |
|
| In Suggestions, lovaquero writes:
| | Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
|
You should have posted this in Chinese. Even then I do not think they would
have gotten the message. What language did the Keystone Cops speak?
Remember, the longest journey starts with the first step (or test.)
John P
|
|
|
| Author: | Deepwoods | | Posted: | Aug 20, 2014 10:24 | | Subject: | Re: BL Development Team: Test before rollout! | | Viewed: | 85 times | | Topic: | Suggestions | |
|
| & most important have a BACKOUT plan ready to go before doing anything live so
you can return to normal operations FAST when your updates go so wrong or are
so hated by the stakeholders!
|
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| Author: | pollie1213 | | Posted: | Aug 20, 2014 10:23 | | Subject: | Re: Localization settings | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| YES PLEASE!
In Suggestions, Cyberclark writes:
| | Bricklink is a Global marketplace. Awesome. So let's looks like one.
Not sure if it is just the American in me, but logging in to a site and seeing
a little red Chinese flag in the corner of the site with some chinese characters
next to it, just sets off a lot of little alarm bells in my head. It reminds
me of that movie with Sandra Bullock, The Net, where there was a little hidden
symbol on a page and when you clicked on it you were taken to somewhere bad.
If I were a new user and unfamiliar with the site that little icon might make
me think twice about using the site.
Why not do this like most other Global companies do it. Have the main domain
go to a splash page of sorts. A very plain page with a Large Bricklink logo
in the middle and right below it a dropdown box that says choose your location.
Then for now they can have North America and China (the only two localizations
currently available) then as other languages are made available you can easily
add the links for those to the dropdown and users can be directed the the version
that best suits them. Also below that dropdown box have a checkbox that says
Remember this setting on my computer. Checking this box will create a cookie
file so that the next time the user comes to the site they will be auto-directed
to the proper site.
Here are some examples of other companies that use this approach:
http://www.ups.com/
http://www.fedex.com/
Option 2 - You could do what companies like Apple, Microsoft, Google and many
others do and that is route the user based on their IP address. For instance
when I go to http://www.microsoft.com I am seamlessly redirected to http://www.microsoft.com/en-us/default.aspx
with no interaction on my part. And then at the bottom left side of the page
they have a picture of a globe, not a US Flag mind you, with the words United
States - English after the globe. If I click on that it takes me to a page when
I can then pick a different localization if for some reason I didn't want
to be on the US site. I know though that this option can be problematic espeically
for people who may be visiting or temporarily living outside of their home country
that they may want to view the site in.
Or Option 3 - If the above 2 take too long to implement. For now just remove
the Chinese flag!! Chinese in this case is a language, you shouldn't need
a national flag to represent that. Isn't the Chinese language used by
more people than just those living in China? Plus, When you click on the link,
to come back it just says Eng? No British or US flag? So why do you feel the
need for the China National flag? Also move the link to the footer of the page,
not the header. Most of the other large sites I am looking at have it in the
footer. And most are just simple text links. Look at Amazon.com for another
example. So internet users are used to having to look for it in the footer,
if they need it. Plus in the upper right there, what happens if you add even
more localizations, are you going to have 30 flags up there in that little tiny
space?
Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
|
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 10:19 | | Subject: | BL Development Team: Test before rollout! | | Viewed: | 462 times | | Topic: | Suggestions | | Status: | Discarded | |
|
| Bricklink World Class Programming & Customer Serivce team -
Test before release. This concept is not hard. Perhaps in your eagerness to
pacify the crowd with pitchforks and torches you have forgotten it. Perhaps you
may just not know. Here is how you do it:
For EACH (individual) change to Bricklink:
-----------------------------------------
#1 - Scope your change to know its impact
#2 - Write your test plan to match the requirements for the change
#3 - Recognize that there are at least three (3) internet browsers to support:
Chrome, Firefox & Internet Explorer (IE)
#4 - Make sure that the test plan fails before any change is made
#5 - Implement the change, and only that change, in a development environment
#6 - Execute the test plan (in an isolated environement that matches the live
environment) for Chrome, Firefox and IE
#7 - Repeat steps 5-6 until the test plan passes for all three (3) browsers
#8* - Run the full test plan on the ENTIRE site to ensure everything still works
#9 - If anything fails, return to step #1 and repeat
#10 - Release the change to the live site.
(* Bricklink is written with ancient software that has so many dependencies,
querks, gotchas and 'hidden' features that it is impossible to know what
a change will do to seemingly unrelated features. That is why the software used
to run Bricklink is no longer used nor even supported, not even by the company
that originally created the software...)
Your new mantra must be: "test! Test! TEST! And then test it again!"
Any modern development team worth being paid - especially one that performs
web development - knows this.
Regards,
Rodney
Software Systems Engineer
Solution Infrastructure - Guidance & Machine Automation
John Deere Intelligent Solution Group
|
|
| Author: | BLUSER_36530 | | Posted: | Aug 20, 2014 10:12 | | Subject: | Re: Localization settings | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyberclark writes:
| | Bricklink is a Global marketplace. Awesome. So let's looks like one.
Not sure if it is just the American in me, but logging in to a site and seeing
a little red Chinese flag in the corner of the site with some chinese characters
next to it, just sets off a lot of little alarm bells in my head. It reminds
me of that movie with Sandra Bullock, The Net, where there was a little hidden
symbol on a page and when you clicked on it you were taken to somewhere bad.
If I were a new user and unfamiliar with the site that little icon might make
me think twice about using the site.
Why not do this like most other Global companies do it. Have the main domain
go to a splash page of sorts. A very plain page with a Large Bricklink logo
in the middle and right below it a dropdown box that says choose your location.
Then for now they can have North America and China (the only two localizations
currently available) then as other languages are made available you can easily
add the links for those to the dropdown and users can be directed the the version
that best suits them. Also below that dropdown box have a checkbox that says
Remember this setting on my computer. Checking this box will create a cookie
file so that the next time the user comes to the site they will be auto-directed
to the proper site.
Here are some examples of other companies that use this approach:
http://www.ups.com/
http://www.fedex.com/
Option 2 - You could do what companies like Apple, Microsoft, Google and many
others do and that is route the user based on their IP address. For instance
when I go to http://www.microsoft.com I am seamlessly redirected to http://www.microsoft.com/en-us/default.aspx
with no interaction on my part. And then at the bottom left side of the page
they have a picture of a globe, not a US Flag mind you, with the words United
States - English after the globe. If I click on that it takes me to a page when
I can then pick a different localization if for some reason I didn't want
to be on the US site. I know though that this option can be problematic espeically
for people who may be visiting or temporarily living outside of their home country
that they may want to view the site in.
Or Option 3 - If the above 2 take too long to implement. For now just remove
the Chinese flag!! Chinese in this case is a language, you shouldn't need
a national flag to represent that. Isn't the Chinese language used by
more people than just those living in China? Plus, When you click on the link,
to come back it just says Eng? No British or US flag? So why do you feel the
need for the China National flag? Also move the link to the footer of the page,
not the header. Most of the other large sites I am looking at have it in the
footer. And most are just simple text links. Look at Amazon.com for another
example. So internet users are used to having to look for it in the footer,
if they need it. Plus in the upper right there, what happens if you add even
more localizations, are you going to have 30 flags up there in that little tiny
space?
Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
Yes!
|
|
| Author: | speshy | | Posted: | Aug 20, 2014 10:09 | | Subject: | Re: Localization settings | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| | YES! |
|
| Author: | Miro78 | | Posted: | Aug 20, 2014 09:51 | | Subject: | Re: Localization settings | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyberclark writes:
| | Bricklink is a Global marketplace. Awesome. So let's looks like one.
Not sure if it is just the American in me, but logging in to a site and seeing
a little red Chinese flag in the corner of the site with some chinese characters
next to it, just sets off a lot of little alarm bells in my head. It reminds
me of that movie with Sandra Bullock, The Net, where there was a little hidden
symbol on a page and when you clicked on it you were taken to somewhere bad.
If I were a new user and unfamiliar with the site that little icon might make
me think twice about using the site.
Why not do this like most other Global companies do it. Have the main domain
go to a splash page of sorts. A very plain page with a Large Bricklink logo
in the middle and right below it a dropdown box that says choose your location.
Then for now they can have North America and China (the only two localizations
currently available) then as other languages are made available you can easily
add the links for those to the dropdown and users can be directed the the version
that best suits them. Also below that dropdown box have a checkbox that says
Remember this setting on my computer. Checking this box will create a cookie
file so that the next time the user comes to the site they will be auto-directed
to the proper site.
Here are some examples of other companies that use this approach:
http://www.ups.com/
http://www.fedex.com/
Option 2 - You could do what companies like Apple, Microsoft, Google and many
others do and that is route the user based on their IP address. For instance
when I go to http://www.microsoft.com I am seamlessly redirected to http://www.microsoft.com/en-us/default.aspx
with no interaction on my part. And then at the bottom left side of the page
they have a picture of a globe, not a US Flag mind you, with the words United
States - English after the globe. If I click on that it takes me to a page when
I can then pick a different localization if for some reason I didn't want
to be on the US site. I know though that this option can be problematic espeically
for people who may be visiting or temporarily living outside of their home country
that they may want to view the site in.
Or Option 3 - If the above 2 take too long to implement. For now just remove
the Chinese flag!! Chinese in this case is a language, you shouldn't need
a national flag to represent that. Isn't the Chinese language used by
more people than just those living in China? Plus, When you click on the link,
to come back it just says Eng? No British or US flag? So why do you feel the
need for the China National flag? Also move the link to the footer of the page,
not the header. Most of the other large sites I am looking at have it in the
footer. And most are just simple text links. Look at Amazon.com for another
example. So internet users are used to having to look for it in the footer,
if they need it. Plus in the upper right there, what happens if you add even
more localizations, are you going to have 30 flags up there in that little tiny
space?
Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
Voted yes. It was the first thing that I saw. It's quite annoying to have
it stare at your face regardless what page of Bricklink you are on.
Just try clicking on the Chinese character next to the flag from this page
http://www.bricklink.com/messageThread.asp?ID=174910&nID=847249
D'oh!
Miro
|
|
| Author: | bb138026 | | Posted: | Aug 20, 2014 09:45 | | Subject: | Re: Localization settings | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| THIS SITE NOW OF GREAT PEOPLE REPUBLIC OF CHINA FANTASTIC AND TRUE.
Sorry couldn't resist. We can probably expect that suggestion will be
ignored, like all the others.
|
| Author: | lovaquero | | Posted: | Aug 20, 2014 09:42 | | Subject: | Re: Localization settings | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| | Where is the +1 button? THIS suggestion all the way. |
|
| Author: | akunthita | | Posted: | Aug 20, 2014 09:41 | | Subject: | Re: Localization settings | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| Voted, yes. I saw it this morning and found it really alarming. Not as bad as
the missing tabs, but man, I came here to do some shopping and now I can't
shop, and I see that we have been taken over by the Chinese.
In Suggestions, Cyberclark writes:
| | Bricklink is a Global marketplace. Awesome. So let's looks like one.
Not sure if it is just the American in me, but logging in to a site and seeing
a little red Chinese flag in the corner of the site with some chinese characters
next to it, just sets off a lot of little alarm bells in my head. It reminds
me of that movie with Sandra Bullock, The Net, where there was a little hidden
symbol on a page and when you clicked on it you were taken to somewhere bad.
If I were a new user and unfamiliar with the site that little icon might make
me think twice about using the site.
Why not do this like most other Global companies do it. Have the main domain
go to a splash page of sorts. A very plain page with a Large Bricklink logo
in the middle and right below it a dropdown box that says choose your location.
Then for now they can have North America and China (the only two localizations
currently available) then as other languages are made available you can easily
add the links for those to the dropdown and users can be directed the the version
that best suits them. Also below that dropdown box have a checkbox that says
Remember this setting on my computer. Checking this box will create a cookie
file so that the next time the user comes to the site they will be auto-directed
to the proper site.
Here are some examples of other companies that use this approach:
http://www.ups.com/
http://www.fedex.com/
Option 2 - You could do what companies like Apple, Microsoft, Google and many
others do and that is route the user based on their IP address. For instance
when I go to http://www.microsoft.com I am seamlessly redirected to http://www.microsoft.com/en-us/default.aspx
with no interaction on my part. And then at the bottom left side of the page
they have a picture of a globe, not a US Flag mind you, with the words United
States - English after the globe. If I click on that it takes me to a page when
I can then pick a different localization if for some reason I didn't want
to be on the US site. I know though that this option can be problematic espeically
for people who may be visiting or temporarily living outside of their home country
that they may want to view the site in.
Or Option 3 - If the above 2 take too long to implement. For now just remove
the Chinese flag!! Chinese in this case is a language, you shouldn't need
a national flag to represent that. Isn't the Chinese language used by
more people than just those living in China? Plus, When you click on the link,
to come back it just says Eng? No British or US flag? So why do you feel the
need for the China National flag? Also move the link to the footer of the page,
not the header. Most of the other large sites I am looking at have it in the
footer. And most are just simple text links. Look at Amazon.com for another
example. So internet users are used to having to look for it in the footer,
if they need it. Plus in the upper right there, what happens if you add even
more localizations, are you going to have 30 flags up there in that little tiny
space?
Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
|
|
| Author: | MYLEGOBRICKS | | Posted: | Aug 20, 2014 09:38 | | Subject: | Re: Localization settings | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyberclark writes:
| | Bricklink is a Global marketplace. Awesome. So let's looks like one.
|
| | Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
YES!! .... ALL THE WAY
|
|
| Author: | Cyberclark | | Posted: | Aug 20, 2014 09:26 | | Subject: | Localization settings | | Viewed: | 238 times | | Topic: | Suggestions | | Status: | Implemented | |
|
| Bricklink is a Global marketplace. Awesome. So let's looks like one.
Not sure if it is just the American in me, but logging in to a site and seeing
a little red Chinese flag in the corner of the site with some chinese characters
next to it, just sets off a lot of little alarm bells in my head. It reminds
me of that movie with Sandra Bullock, The Net, where there was a little hidden
symbol on a page and when you clicked on it you were taken to somewhere bad.
If I were a new user and unfamiliar with the site that little icon might make
me think twice about using the site.
Why not do this like most other Global companies do it. Have the main domain
go to a splash page of sorts. A very plain page with a Large Bricklink logo
in the middle and right below it a dropdown box that says choose your location.
Then for now they can have North America and China (the only two localizations
currently available) then as other languages are made available you can easily
add the links for those to the dropdown and users can be directed the the version
that best suits them. Also below that dropdown box have a checkbox that says
Remember this setting on my computer. Checking this box will create a cookie
file so that the next time the user comes to the site they will be auto-directed
to the proper site.
Here are some examples of other companies that use this approach:
http://www.ups.com/
http://www.fedex.com/
Option 2 - You could do what companies like Apple, Microsoft, Google and many
others do and that is route the user based on their IP address. For instance
when I go to http://www.microsoft.com I am seamlessly redirected to http://www.microsoft.com/en-us/default.aspx
with no interaction on my part. And then at the bottom left side of the page
they have a picture of a globe, not a US Flag mind you, with the words United
States - English after the globe. If I click on that it takes me to a page when
I can then pick a different localization if for some reason I didn't want
to be on the US site. I know though that this option can be problematic espeically
for people who may be visiting or temporarily living outside of their home country
that they may want to view the site in.
Or Option 3 - If the above 2 take too long to implement. For now just remove
the Chinese flag!! Chinese in this case is a language, you shouldn't need
a national flag to represent that. Isn't the Chinese language used by
more people than just those living in China? Plus, When you click on the link,
to come back it just says Eng? No British or US flag? So why do you feel the
need for the China National flag? Also move the link to the footer of the page,
not the header. Most of the other large sites I am looking at have it in the
footer. And most are just simple text links. Look at Amazon.com for another
example. So internet users are used to having to look for it in the footer,
if they need it. Plus in the upper right there, what happens if you add even
more localizations, are you going to have 30 flags up there in that little tiny
space?
Now I know I gave you 3 options so since they don't give us an option for
a poll in the forum it will be hard to vote on. So how about this, A yes vote
just means that Bricklink needs to look at these options and do something to
change the way localization is currently. A no vote means you are 100% happy
with the way they rolled it out so far
|
|
| Author: | happygolucky | | Posted: | Aug 20, 2014 06:25 | | Subject: | Inventory Change Request for Set 76021-1 | | Viewed: | 37 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
|
| Please make changes to the following inventory:
* Add 1 Part 92279pb006 Trans-Black Windscreen 7 x 4 x 2 Round with Handle with Dark Red Necrocraft Spatter Pattern 2 on Both Sides (Stickers) - Set 76021 (Counterpart)
Comments from Submitter:
Adding stickered counterparts to inventory. Thank you.
|
|
|
| Author: | Proprietor | | Posted: | Aug 20, 2014 00:13 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| Forget about the Bricklink address.
If the Paypal "ship to" address is in the US and you're paid in dollars,
then it's a domestic sale. I actually prefer this over shipping internationally
as delivery confirmation is much more reliable domestically. And all you
need to defeat a Paypal claim is the delivery confirmation (or proof of
signature over a certain amount). I've done a bunch of these here and on
ebay and they're quick and easy every time.
In Suggestions, cosmicray writes:
| | In Suggestions, connie writes:
| | In Suggestions, cosmicray writes:
| | Please make PayPal acceptance into two types (either of which the seller can
specify).
One would be 'seller accepts PayPal from buyer's country'
The other would be 'seller accepts PayPal from seller's country'
The first indicates that you accept cross-border PayPal, the second says you
do not.
This suggestion is a result of a growing number of orders that I have received,
where the buyer is physically in another country, has a US based re-shipper specified
as the buyer's address, but wants to pay with cross-border PayPal. Buyers
are using the address field to try to circumvent the country list that the seller
will ship to, when in reality the situation is more than where the seller ships
to, it is also a cross-border payment issue.
Thank you.
|
Is this because you don't want overseas buyers at all? I have customers
that live on the border of Canada and have a PO Box in the US. Many international
customers also have US orders all combined at one US shipper, usually Portland.
So is your main concern you do not want to receive payments that come from a
different country?
Connie
|
It isn't so much I want, or do not want, overseas customers. It's more
a side effect of accepting those payments, and that they represent a higher risk
payment from PayPal's perspective. This is not an issue about the extra 1%
fee.
The problem with BL is that there is only one address. That address is being
used to represent the shipping address. The way that BL uses that address (for
multiple purposes) makes the member look like they are physically in a country,
where they are not. BL should really have two addresses, one for the member's
actual home, and one for shipping destination. The feedback member card should
show the member's home location, not so much where they want it shipped to.
As I do not accept cross-border PayPal, the problem I'm running into lately,
is primarily with buyers in HK, JP, KR, and CN. They find a US reshipper, open
a BL account, plug in the reshipper address (US typically) and then start placing
orders. In many cases English is not their native language, so they don't
see (or understand) about the cross border payment issue, or what payment
I do accept. Turning off all the other countries does no good, because they look
like they are in the US, when they are not.
I'm asking for a way for BL to warn them off, before actually placing the
order. To do that, BL needs to know where they actually are sending payments
from, not so much where they want it shipped to.
Ray
|
|
|
| Author: | MrFindit | | Posted: | Aug 19, 2014 23:27 | | Subject: | Inventory Change Request for Set 6858-1 | | Viewed: | 35 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
|
| Please make changes to the following inventory:
* Add 1 Part 88811 Flat Silver Minifig, Weapon Bladed Claw (match ID 1)
* Add 1 Part 98138 Flat Silver Tile, Round 1 x 1 (match ID 1)
* Add 2 Part 4073 Trans-Light Blue Plate, Round 1 x 1 Straight Side (match ID 1)
* Add 2 Part 61409 Dark Bluish Gray Slope 18 2 x 1 x 2/3 with 4 Slots (match ID 1)
* Change {1 to 2} Part Black 4595 Brick, Modified 1 x 2 x 2/3 with Studs on Sides
* Change {2 to 3} Part Blue 3023 Plate 1 x 2
Comments from Submitter:
Page 3 of the instructions show how to build a jet pack for Batman (you can see it on his back in the box photo).
All the pieces required to build this item are missing from your set inventory. They should be included as regular items.
After the build, I had exactly the same extra parts in your inventory, so the extras are correct.
|
|
| Author: | connie | | Posted: | Aug 19, 2014 21:23 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, cosmicray writes:
| | In Suggestions, connie writes:
| | In Suggestions, cosmicray writes:
| | Please make PayPal acceptance into two types (either of which the seller can
specify).
One would be 'seller accepts PayPal from buyer's country'
The other would be 'seller accepts PayPal from seller's country'
The first indicates that you accept cross-border PayPal, the second says you
do not.
This suggestion is a result of a growing number of orders that I have received,
where the buyer is physically in another country, has a US based re-shipper specified
as the buyer's address, but wants to pay with cross-border PayPal. Buyers
are using the address field to try to circumvent the country list that the seller
will ship to, when in reality the situation is more than where the seller ships
to, it is also a cross-border payment issue.
Thank you.
|
Is this because you don't want overseas buyers at all? I have customers
that live on the border of Canada and have a PO Box in the US. Many international
customers also have US orders all combined at one US shipper, usually Portland.
So is your main concern you do not want to receive payments that come from a
different country?
Connie
|
It isn't so much I want, or do not want, overseas customers. It's more
a side effect of accepting those payments, and that they represent a higher risk
payment from PayPal's perspective. This is not an issue about the extra 1%
fee.
The problem with BL is that there is only one address. That address is being
used to represent the shipping address. The way that BL uses that address (for
multiple purposes) makes the member look like they are physically in a country,
where they are not. BL should really have two addresses, one for the member's
actual home, and one for shipping destination. The feedback member card should
show the member's home location, not so much where they want it shipped to.
As I do not accept cross-border PayPal, the problem I'm running into lately,
is primarily with buyers in HK, JP, KR, and CN. They find a US reshipper, open
a BL account, plug in the reshipper address (US typically) and then start placing
orders. In many cases English is not their native language, so they don't
see (or understand) about the cross border payment issue, or what payment
I do accept. Turning off all the other countries does no good, because they look
like they are in the US, when they are not.
I'm asking for a way for BL to warn them off, before actually placing the
order. To do that, BL needs to know where they actually are sending payments
from, not so much where they want it shipped to.
Ray
|
I still don't get it. Have the buyers put in both addresses in paypal.
Most of mine do. Then if the tracking # shows it was delievered to either one
you are safe.
I don't see a cross border issue at all.
Connie
|
|
| Author: | cosmicray | | Posted: | Aug 19, 2014 21:17 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, connie writes:
| | In Suggestions, cosmicray writes:
| | Please make PayPal acceptance into two types (either of which the seller can
specify).
One would be 'seller accepts PayPal from buyer's country'
The other would be 'seller accepts PayPal from seller's country'
The first indicates that you accept cross-border PayPal, the second says you
do not.
This suggestion is a result of a growing number of orders that I have received,
where the buyer is physically in another country, has a US based re-shipper specified
as the buyer's address, but wants to pay with cross-border PayPal. Buyers
are using the address field to try to circumvent the country list that the seller
will ship to, when in reality the situation is more than where the seller ships
to, it is also a cross-border payment issue.
Thank you.
|
Is this because you don't want overseas buyers at all? I have customers
that live on the border of Canada and have a PO Box in the US. Many international
customers also have US orders all combined at one US shipper, usually Portland.
So is your main concern you do not want to receive payments that come from a
different country?
Connie
|
It isn't so much I want, or do not want, overseas customers. It's more
a side effect of accepting those payments, and that they represent a higher risk
payment from PayPal's perspective. This is not an issue about the extra 1%
fee.
The problem with BL is that there is only one address. That address is being
used to represent the shipping address. The way that BL uses that address (for
multiple purposes) makes the member look like they are physically in a country,
where they are not. BL should really have two addresses, one for the member's
actual home, and one for shipping destination. The feedback member card should
show the member's home location, not so much where they want it shipped to.
As I do not accept cross-border PayPal, the problem I'm running into lately,
is primarily with buyers in HK, JP, KR, and CN. They find a US reshipper, open
a BL account, plug in the reshipper address (US typically) and then start placing
orders. In many cases English is not their native language, so they don't
see (or understand) about the cross border payment issue, or what payment
I do accept. Turning off all the other countries does no good, because they look
like they are in the US, when they are not.
I'm asking for a way for BL to warn them off, before actually placing the
order. To do that, BL needs to know where they actually are sending payments
from, not so much where they want it shipped to.
Ray
|
|
| Author: | chetzler | | Posted: | Aug 19, 2014 19:43 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, DadsAFOL writes:
| | In Suggestions, cosmicray writes:
| | Please make PayPal acceptance into two types (either of which the seller can
specify).
One would be 'seller accepts PayPal from buyer's country'
The other would be 'seller accepts PayPal from seller's country'
The first indicates that you accept cross-border PayPal, the second says you
do not.
This suggestion is a result of a growing number of orders that I have received,
where the buyer is physically in another country, has a US based re-shipper specified
as the buyer's address, but wants to pay with cross-border PayPal. Buyers
are using the address field to try to circumvent the country list that the seller
will ship to, when in reality the situation is more than where the seller ships
to, it is also a cross-border payment issue.
Thank you.
|
I've never had any issues with cross border payments. Is there a specific
scenario or risk you are trying to protect against? I've found that customers
that use freight-forwarders are very good customers.
-Jason
|
Same experience here. Additionally, I find these buyers tend to make larger
orders, so I don't get too worried about the extra 1% in PayPal fees: it's
just a cost of doing business, and I'm always happy to do business!
|
|
| Author: | bb138026 | | Posted: | Aug 19, 2014 19:10 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, DadsAFOL writes:
| | I've never had any issues with cross border payments. Is there a specific
scenario or risk you are trying to protect against? I've found that customers
that use freight-forwarders are very good customers.
|
I'm assuming it's the extra 1% in Paypal fees, although that seems a
poor reason to refuse international customers..
|
|
| Author: | DadsAFOL | | Posted: | Aug 19, 2014 19:07 | | Subject: | Re: Please split PayPal by seller/buyer country | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| In Suggestions, cosmicray writes:
| | Please make PayPal acceptance into two types (either of which the seller can
specify).
One would be 'seller accepts PayPal from buyer's country'
The other would be 'seller accepts PayPal from seller's country'
The first indicates that you accept cross-border PayPal, the second says you
do not.
This suggestion is a result of a growing number of orders that I have received,
where the buyer is physically in another country, has a US based re-shipper specified
as the buyer's address, but wants to pay with cross-border PayPal. Buyers
are using the address field to try to circumvent the country list that the seller
will ship to, when in reality the situation is more than where the seller ships
to, it is also a cross-border payment issue.
Thank you.
|
I've never had any issues with cross border payments. Is there a specific
scenario or risk you are trying to protect against? I've found that customers
that use freight-forwarders are very good customers.
-Jason
|
|
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USA, Maryland
Canada, Ontario
Netherlands, Gelderland
United Kingdom, England
Belgium, Oost-Vlaanderen
Denmark
Ireland, Cork
Australia, New South Wales
