Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | StormChaser  | | Posted: | Jan 12, 2017 23:25 | | Subject: | Re: The TOS Revision Log should be up-to-date | | Viewed: | 28 times | | Topic: | Suggestions | |
| In Suggestions, viejos writes:
| | Apparently it got implemented today. Sheryl is on top of things!
|
Clearly I was mistaken in my assumption. Looks like some things move faster
than others. My apologies to Sheryl and congratulations to Miffy. on getting
a suggestion implemented.
|
| Author: | viejos | | Posted: | Jan 12, 2017 23:18 | | Subject: | Re: The TOS Revision Log should be up-to-date | | Viewed: | 34 times | | Topic: | Suggestions | |
| In Suggestions, StormChaser writes:
| | In Suggestions, Miffy. writes:
| | Were there any other TOS changes between 2013 and now?
|
I'm quite confident there were, but I can't think of any off the top
of my head. I didn't mean to denigrate your suggestion - it is a good one.
Just don't hold your breath waiting for it to be implemented.
|
Apparently it got implemented today. Sheryl is on top of things!
|
| Author: | StormChaser | | Posted: | Jan 12, 2017 22:56 | | Subject: | Re: The TOS Revision Log should be up-to-date | | Viewed: | 35 times | | Topic: | Suggestions | |
| In Suggestions, Miffy. writes:
| | Were there any other TOS changes between 2013 and now?
|
I'm quite confident there were, but I can't think of any off the top
of my head. I didn't mean to denigrate your suggestion - it is a good one.
Just don't hold your breath waiting for it to be implemented.
|
 |
| Author: | Miffy. | | Posted: | Jan 12, 2017 19:46 | | Subject: | Re: The TOS Revision Log should be up-to-date | | Viewed: | 35 times | | Topic: | Suggestions | |
| In Suggestions, StormChaser writes:
| | In Suggestions, Miffy. writes:
| | This page is not up-to-date, but It should always be - as it is a quick reference
to all updates to the TOS and makes them easy to find.
|
Thanks for the laugh. Seriously, though, it is a good suggestion.
I expect to see the suggestion implemented around August of 2021. Am I being
too negative?
|
Well considering the initial announcement was made on Dec 20th (and not everyone
received the email, and it was not broadcast through the BL messaging system)
and considering I commented on this on January 8th, we could well be in for a
wait.
Were there any other TOS changes between 2013 and now?
Miffy.
|
|
| Author: | StormChaser | | Posted: | Jan 12, 2017 18:26 | | Subject: | Re: The TOS Revision Log should be up-to-date | | Viewed: | 41 times | | Topic: | Suggestions | |
| In Suggestions, Miffy. writes:
| | This page is not up-to-date, but It should always be - as it is a quick reference
to all updates to the TOS and makes them easy to find.
|
Thanks for the laugh. Seriously, though, it is a good suggestion.
I expect to see the suggestion implemented around August of 2021. Am I being
too negative?
|
| Author: | Miffy. | | Posted: | Jan 12, 2017 17:47 | | Subject: | The TOS Revision Log should be up-to-date | | Viewed: | 113 times | | Topic: | Suggestions | | Status: | Implemented | |
| http://www.bricklink.com/help.asp?helpID=1918
This page is not up-to-date, but It should always be - as it is a quick reference
to all updates to the TOS and makes them easy to find.
Thanks
Miffy.
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 11:44 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 23 times | | Topic: | Suggestions | |
| In Suggestions, udenbricks writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer 
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
|
They have been using it at least since July 2014...
http://www.bricklink.com/message.asp?ID=842892
|
|
| Author: | udenbricks | | Posted: | Jan 9, 2017 11:00 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 26 times | | Topic: | Suggestions | |
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
|
|
| Author: | udenbricks | | Posted: | Jan 9, 2017 10:56 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 21 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
It has been posted on the forum (and probably by users, not admins), but I do
not think that counts.
When I receive a reply on one of my bug reports, that e-mail has a link "View
this Ticket online" that links to this page.
|
thanks for your search for this link within BL. 
Sadly the conclusion must be: There is not such a link!!!!
Coupon still open!!! Who find the link??
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 09:33 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 45 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
|
Understood, I've no energy for going beyond making suggestions either, that
gets into arguing with those whose ultimate decision it is and it is their business
not mine, just trying to help/provide my thoughts.
Robert
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 09:12 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 09:02 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 08:53 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 23 times | | Topic: | Suggestions | |
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 08:41 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 08:38 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 18 times | | Topic: | Suggestions | |
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 08:34 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 33 times | | Topic: | Suggestions | |
| In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
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|
| Author: | WoutR | | Posted: | Jan 9, 2017 08:28 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 34 times | | Topic: | Suggestions | |
| In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
It has been posted on the forum (and probably by users, not admins), but I do
not think that counts.
When I receive a reply on one of my bug reports, that e-mail has a link "View
this Ticket online" that links to this page.
|
|
| Author: | udenbricks | | Posted: | Jan 9, 2017 07:23 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 41 times | | Topic: | Suggestions | |
| In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 05:50 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 37 times | | Topic: | Suggestions | |
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
Robert
|
http://www.bricklink.com/message.asp?ID=954984
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 05:36 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 39 times | | Topic: | Suggestions | |
| In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
Robert
|
|
| Author: | WoutR | | Posted: | Jan 9, 2017 05:34 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 38 times | | Topic: | Suggestions | |
| In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
|
| Author: | dewertz | | Posted: | Jan 9, 2017 05:25 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 51 times | | Topic: | Suggestions | |
| I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
|
| Author: | udenbricks | | Posted: | Jan 9, 2017 03:23 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 55 times | | Topic: | Suggestions | |
| In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
Still not working.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
| Author: | Shintaku | | Posted: | Jan 6, 2017 06:50 | | Subject: | Star (*) character in "advanced search" | | Viewed: | 76 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| When in advanced search, I may want to buy the cheapest head, no matter the pattern
on it, for making a cheap range of minifigures. (or I may want to buy the cheapest
range of 2x2 tiles no matter the pattern on it)
EG. I have 200 minifigures, all lacking the head. I don't care about which
head to put them on, just want a random head. Now I can search in the upper panel
for 3626* for all minifigures heads. This isn't available in the "advanced
search" option when looking for parts.
|
|
| Author: | Rakali | | Posted: | Jan 5, 2017 01:11 | | Subject: | Re: ADVANCED Minimal buy ammount override button | | Viewed: | 32 times | | Topic: | Suggestions | |
| A few times I have had to fill the minimum order with small cheap items like
technic pins and then tell the seller that I just don't need them and I'm
happy just with the other parts.
For me this mostly happens when I need a few rarer parts for a model and I have
to buy used. I don't sell used and I try not to build with used if possible
so no parts is better than padded parts in those situations.
There definitely does need to be a better solution to the bypass password though.
Before I set my minimum order to £6 and removed all fees I was happy to take
single part orders as the buyer was covering the packaging and PP fees so I wasn't
making a loss.
I have the bypass password on my splash page but no-one has used it in the month
it's been there. Maybe the wanted list auto fill could say -BYPASS AVAILABLE-
or something on stores where the minimum order isn't met but there is a bypass
password.
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