| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | edk  | | Posted: | Apr 1, 2024 14:08 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 27 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
|
I do not run into not having all parts ordered often but EVERY time I have messaged
the buyer Before shipping an incomplete/partial order they have replied to let
me know how they would like to proceed with the order issue.
I do not see why a buyer is expected to or should have to add a note stating
why they placed the order. Isn't it as simple as they wanted to order the
parts in the order?
|
 |
| Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:19 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 32 times | | Topic: | Buying | |
| In Buying, Nubs_Select writes:
| | In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
|
Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
|
Slight correction.
I meant most customers don’t care about responding if contacted that a small
part is missing. Based on the very low response rate it seems most take it as
kinda an “announcement” that they hear but nothing else.
|
|
| Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:16 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 25 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
|
Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
|
|
| Author: | 1001bricks | | Posted: | Apr 1, 2024 13:02 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 25 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'.
|
Exactly 
|
|
| Author: | WildBricks | | Posted: | Apr 1, 2024 12:54 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 29 times | | Topic: | Buying | |
| As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
|
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