| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | edk  | | Posted: | Apr 1, 2024 14:08 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 27 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
|
I do not run into not having all parts ordered often but EVERY time I have messaged
the buyer Before shipping an incomplete/partial order they have replied to let
me know how they would like to proceed with the order issue.
I do not see why a buyer is expected to or should have to add a note stating
why they placed the order. Isn't it as simple as they wanted to order the
parts in the order?
|
 |
| Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:19 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 32 times | | Topic: | Buying | |
| In Buying, Nubs_Select writes:
| | In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
|
Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
|
Slight correction.
I meant most customers don’t care about responding if contacted that a small
part is missing. Based on the very low response rate it seems most take it as
kinda an “announcement” that they hear but nothing else.
|
|
| Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:16 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 25 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
|
Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
|
|
| Author: | 1001bricks | | Posted: | Apr 1, 2024 13:02 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 25 times | | Topic: | Buying | |
| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'.
|
Exactly 
|
|
| Author: | WildBricks | | Posted: | Apr 1, 2024 12:54 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 29 times | | Topic: | Buying | |
| As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
|
|
| Author: | nellydesign | | Posted: | Apr 1, 2024 09:43 | | Subject: | Re: Why is buying so difficult? | | Viewed: | 53 times | | Topic: | Buying | |
| Thank you, I appreciate the info.
In Buying, joshlobe writes:
| | In Buying, nellydesign writes:
| | Did I do something wrong? My build was only like 20 pieces. I can't imagine
what a larger build would be like. I also paid far more in shipping than what
the actual pieces cost, but I assume that's because I had such a small build
(I actually ordered parts to make 4).
|
This was my first time as well.
I built a model of my childhood home.
Just over 8,000 pieces.
All added to a wanted list, imported from stud.io.
This equated to 27 different stores and carts.
I paid about $1,200 for pieces; and about $160 in shipping.
I agree. It wasn't the best experience.
I still have two stores which have refused to ship or respond.
BUT....
1) Do I have all my pieces? Yes.
2) Did I somehow receive "mysterious" quantities? Yes. I think this
has to do with an individual store requiring a minimum amount or quantity (which,
from what I can tell, get's automatically adjusted. You REALLY have to pay
attention to your individual store carts).
3) Did I meet two OUTSTANDING store sellers? YES!! And I will continue to try
to order from only these two stores in the future.
So... your miles may vary. But that's been my experience with a fairly large
first time order.
|
|
|
| Author: | nellydesign | | Posted: | Apr 1, 2024 09:42 | | Subject: | Re: Why is buying so difficult? | | Viewed: | 46 times | | Topic: | Buying | |
| Thank you, I will try that next time.
In Buying, Saitobricks.ca writes:
| | In Buying, nellydesign writes:
| | I made a small model and then tried to order the parts. I got multiple stores
with multiple parts and more parts in my cart than I actually needed for the
very small build I was ordering. The whole process was very confusing. I had
to refer back to my model to see if I was ordering the correct number. I was
hoping it would be more streamlined. Like Bricklink just finds the parts wherever
they might be, puts the correct amount of parts in your cart, you place your
order, and then they figure out where they are coming from on the back end. I
would accept a larger flat rate shipping charge if they would just handle that
stuff for us.
Did I do something wrong? My build was only like 20 pieces. I can't imagine
what a larger build would be like. I also paid far more in shipping than what
the actual pieces cost, but I assume that's because I had such a small build
(I actually ordered parts to make 4).
|
Try creating a wanted list with all the parts you need, then hit the instant
buy button.
|
|
|
| Author: | joshlobe | | Posted: | Mar 31, 2024 21:15 | | Subject: | Re: Why is buying so difficult? | | Viewed: | 68 times | | Topic: | Buying | |
| In Buying, nellydesign writes:
| | Did I do something wrong? My build was only like 20 pieces. I can't imagine
what a larger build would be like. I also paid far more in shipping than what
the actual pieces cost, but I assume that's because I had such a small build
(I actually ordered parts to make 4).
|
This was my first time as well.
I built a model of my childhood home.
Just over 8,000 pieces.
All added to a wanted list, imported from stud.io.
This equated to 27 different stores and carts.
I paid about $1,200 for pieces; and about $160 in shipping.
I agree. It wasn't the best experience.
I still have two stores which have refused to ship or respond.
BUT....
1) Do I have all my pieces? Yes.
2) Did I somehow receive "mysterious" quantities? Yes. I think this
has to do with an individual store requiring a minimum amount or quantity (which,
from what I can tell, get's automatically adjusted. You REALLY have to pay
attention to your individual store carts).
3) Did I meet two OUTSTANDING store sellers? YES!! And I will continue to try
to order from only these two stores in the future.
So... your miles may vary. But that's been my experience with a fairly large
first time order.
|
|
| Author: | Saitobricks.ca | | Posted: | Mar 31, 2024 21:08 | | Subject: | Re: Why is buying so difficult? | | Viewed: | 47 times | | Topic: | Buying | |
| In Buying, nellydesign writes:
| | I made a small model and then tried to order the parts. I got multiple stores
with multiple parts and more parts in my cart than I actually needed for the
very small build I was ordering. The whole process was very confusing. I had
to refer back to my model to see if I was ordering the correct number. I was
hoping it would be more streamlined. Like Bricklink just finds the parts wherever
they might be, puts the correct amount of parts in your cart, you place your
order, and then they figure out where they are coming from on the back end. I
would accept a larger flat rate shipping charge if they would just handle that
stuff for us.
Did I do something wrong? My build was only like 20 pieces. I can't imagine
what a larger build would be like. I also paid far more in shipping than what
the actual pieces cost, but I assume that's because I had such a small build
(I actually ordered parts to make 4).
|
Try creating a wanted list with all the parts you need, then hit the instant
buy button.
|
|
| Author: | nellydesign | | Posted: | Mar 31, 2024 21:07 | | Subject: | Why is buying so difficult? | | Viewed: | 192 times | | Topic: | Buying | |
| I made a small model and then tried to order the parts. I got multiple stores
with multiple parts and more parts in my cart than I actually needed for the
very small build I was ordering. The whole process was very confusing. I had
to refer back to my model to see if I was ordering the correct number. I was
hoping it would be more streamlined. Like Bricklink just finds the parts wherever
they might be, puts the correct amount of parts in your cart, you place your
order, and then they figure out where they are coming from on the back end. I
would accept a larger flat rate shipping charge if they would just handle that
stuff for us.
Did I do something wrong? My build was only like 20 pieces. I can't imagine
what a larger build would be like. I also paid far more in shipping than what
the actual pieces cost, but I assume that's because I had such a small build
(I actually ordered parts to make 4).
|
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