BrickLink Discussion Forum

Hello Bricklinkers,

I have a few orders "behind me", including one from that store. A few
days ago I did make a cart above the bricklink minimum order amount (26 euro)
for this store but it did show me that it is not enough anyway and it shall be
42 euro. I did check the store rules and it says that only for countries from
zone 4 and above this apply. Poland, according to German DHL is in Zone 3. So
I did message the seller on Sunday. Till now I did not receive any reply so I
did start to top up the cart to 42 to euro only to discover that suddenly the
store does not ship to Poland. Did anyone encounter this kind of behaviour before?

Thank you for any reply.

Author:

Torilee1997

Posted:

May 12, 2024 02:26

Subject:

403 forbidden error

Viewed:

71 times

Topic:

I keep getting a 403 error when trying to access the site on my home wifi I know
what the error is so why have I been ip banned I didn't do anything I can
only access the site on my mobile data please unban my ip I've been wrongly
banned for logging in

Author:

Kathleen_55

Posted:

May 8, 2024 22:46

Subject:

Order placed

Viewed:

154 times

Topic:

A week and a half a go I had a request for a photo of a fairly costly headgear
from a buyer he had only 1 feedback from last year. I sent a message regarding
that I would be willing with no response. I then took a few photos the next day
e-mailed them, I had no response. I wasn't to worried it happens (right)
but I started wondering and did worry I was afraid someone was trying to get
into my store or something, so I deleted his message (no to sure what good that
would do) But then I received a order from the same person a few days after buying
2 items that had no bearing the the photo requested previously. Ok I thought
and invoiced the order. Still no response or payment😬 I waited 4 days feeling
very uncomfortable and cancelled the order. I haven't heard anything back!

So I am wondering what you long time, smart, BL sellers think about it

Author:

ShipBrick

Posted:

May 7, 2024 11:32

Subject:

Malicious code/ Scam

Viewed:

181 times

Topic:

Just to let you know I think their is some sort scam. I got emails from

From:support@brickliinks.com

Notice the double ii's.

Author:

brickstopia

Posted:

May 2, 2024 17:16

Subject:

Store Suspended for Preventive Action

Viewed:

260 times

Topic:

Hello All:
My store has been suspended for "Preventive Action" reason.
I dont fully understand why? I dont aware of any violations of terms (as I know
off).
Tried to contact Admin team by sending few messages via the Help Desk page.
But I dont get any response yet.
Anybody has any idea of response timeline from Admin?
Any idea how to get back the store online again?

The challenge is, dont know what the problem is to take any corrective action.

Thanks

Author:

HattedGhost

Posted:

Apr 30, 2024 23:19

Subject:

Covesion

Viewed:

161 times

Topic:

Convert an XML file to .io to upload to wanted list

Author:

brickstopia

Posted:

Apr 30, 2024 10:55

Subject:

Store is suspended

Viewed:

214 times

Topic:

Dear Folks:
My store is suspended but no reason given out. I have contacted "Help Desk"
as instructed and waiting for reply.
Has anyone faced this issue? On what occasion this could happen?

Thank you!

Author:

Mkwill96

Posted:

Apr 29, 2024 06:52

Subject:

3 week Refund

Viewed:

109 times

Topic:

Hi, I was issued a refund by the seller on the 7th of April on Bricklink for
an order cancellation agreed by Buyer and Seller. Asked for updates from Seller
and he's said that he's only been debited on the 14th of April.

It has been 3 weeks now and no Refund has been received on my end. Seller says
he has raised a ticket with STRIPE (our payment method) but hasn't got a
response yet.

My order is still in NSS.

I have asked my bank and they notified me that there are no pending refunds coming
into my account...

Am just curious if this is normal that it takes more than 2 weeks for a refund
to be processed and what the he'll is going on...

Is the seller lying to me or is it really a payment issue...

Order is about 1.8k GBP

Author:

connectbrick

Posted:

Apr 22, 2024 16:48

Subject:

Please could an admin help?!

Viewed:

180 times

Topic:

It's been weeks now with open nss despite providing the details please could
someone help me get these removed?
I don't understand how the help desk can get so much worse after being taken
over by Lego.
I would really appreciate the assistance. I pay a lot every Month for bricklink
but the downgrade in service is very concerning.

Author:

Blue82Da

Posted:

Apr 22, 2024 12:21

Subject:

Can't mark order as shipped

Viewed:

72 times

Topic:

I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!

Author:

legoranger00

Posted:

Apr 20, 2024 00:10

Subject:

How do you remove ink from legos?

Viewed:

132 times

Topic:

How can I remove marker ink and pen ink from my legos?

Author:

Lilvee2k

Posted:

Apr 19, 2024 18:12

Subject:

Lego Control Center 9V (UK) AC Adaptor Help

Viewed:

52 times

Topic:

2840c01 Technic Control Center I
Parts: Electric, Programmable {Black}

Hi all,

My first post as I am new on here, apologize if I have posted this in the wrong
group, so I need help with the Lego Control Center, I have purchased one that
has a custom UK AC Adaptor attached, however after opening it the AC wires are
taped to the 2 blue wires separately inside the control center, is this safe
to use?

I have also attached a photo of the adaptor, please can someone advise me if
this setting is correct and safe, as here in the UK it is so hard to find version
2, so I am left with x2 Version 1 controllers and to be eco-friendly I would
rather not use batteries.

Thanks

Vee

Author:

Swatson217

Posted:

Apr 16, 2024 11:28

Subject:

Email Lego Corporate re: Help Desk concerns

Viewed:

124 times

Topic:

Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.

(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)

**This is in no way a criticism the humans behind the Help Desk or Admin.**

We DO pay fees every month……

Author:

here4bricks614

Posted:

Apr 6, 2024 18:41

Subject:

Getting logged out/Search function

Viewed:

86 times

Topic:

How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.

Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.

Author:

infinibrix

Posted:

Apr 4, 2024 21:32

Subject:

Order Item Removal Requests Too Complicated!

Viewed:

139 times

Topic:

My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?

A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request

Does it even really need the customer to approve the change? If so why?

If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)

any other sellers experience similar problems?

Author:

MrUzagi

Posted:

Apr 2, 2024 04:44

Subject:

Shpment went AWOL, Refund is complete

Viewed:

139 times

Topic:

I've searched for this issue and I'm not sure what to do.

I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.

But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.

Any advice?

Author:

PaulOfBricks

Posted:

Apr 1, 2024 05:36

Subject:

Weird Seller

Viewed:

196 times

Topic:

I don't usually have many problems but this weekend I have a weird seller

offers PayPal for international customer
quoted me PayPal on my quote

but then invoiced IBAN
and says use IBAN or I think he wants to give me NPB

refuses to accept PayPal because "the British" always complain about
his orders.

Firstly this business store in Germany Surely regardless of payment method, they
should have certain legal requirements, such returns etc, that regardless of
payment method they should adhere to, which I think they probably feel they can
get out of with bank transfer.

I should have avoided this seller tbh as they already just replied 'dont
order' to my questions with regard to the variants, (lots of cheap rare variant
listing), I thought id take the gamble, but then after my issues I checked their
feedback, I should of done this first. many many complaints of rudeness. Oh well
happy easter!

but my point is can a seller give me a NPB for failing to pay after they refuse
to accept a payment method that they quoted with but later changed.

Author:

BricksOfMidgard

Posted:

Mar 28, 2024 14:51

Subject:

Failed to authenticate to Bricklink as a user

Viewed:

92 times

Topic:

Hello,

I need someone to help me with Brickstore.
When I try to download a Bricklink inventory to Brickstore.
There is pop up window with message “ brickstore failed to authenticate with
bricklink as user bricksofmidgard. invalid device information!”
I changed password on bricklink and updated it in Brickstore and nothing.
I even installed a new Brickstore and still nothing.
Can someone help please.

Slawomir

Author:

Droffats017

Posted:

Mar 27, 2024 20:18

Subject:

all my store sales past october gone

Viewed:

108 times

Topic:

im a seller and all records of my sales past october are gone. anyone else experiencing
this. need to know what i made so i can pay taxes

Author:

kukunder

Posted:

Mar 25, 2024 04:18

Subject:

Unable to change qty in wanted lists.

Viewed:

66 times

Topic: