Hey forum not sure where else to go at this present moment and could use some
advice from those who have been around longer.
TLDR my store of 5 years has been suspended for coming up on 2 weeks due to completed
NSS. The third one which triggered the suspension has since been properly resolved
and refunded per Bricklink terms. I've contacted the Help Desk three separate
times with proof of this resolution (per terms) and even as of today DM'd
their Instagram page, to which they simply responded to "contact the Help
Desk".
How long does Bricklink Help Desk Support take to respond to messages? 2 weeks?
3 weeks? a month? Seems so odd a multi-million dollar subsidiary of Lego would
have such a limited support system if so. Any insight from some site veterans
on this process would be greatly appreciated!
Hey forum not sure where else to go at this present moment and could use some
advice from those who have been around longer.
TLDR my store of 5 years has been suspended for coming up on 2 weeks due to completed
NSS. The third one which triggered the suspension has since been properly resolved
and refunded per Bricklink terms. I've contacted the Help Desk three separate
times with proof of this resolution (per terms) and even as of today DM'd
their Instagram page, to which they simply responded to "contact the Help
Desk".
How long does Bricklink Help Desk Support take to respond to messages? 2 weeks?
3 weeks? a month? Seems so odd a multi-million dollar subsidiary of Lego would
have such a limited support system if so. Any insight from some site veterans
on this process would be greatly appreciated!
3 weeks is pretty standard for bricklink to respond. Send proof of the refund
and/or trackin,g and they will remove it.
USA, Arizona
Canada, Ontario
