Discussion Forum: Thread 375151

 Author: ToniGian81 View Messages Posted By ToniGian81
 Posted: Jan 19, 2026 22:33
 Subject: Removing a paid order from orders received
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 Topic: Selling
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ToniGian81 (170)

Location:  USA, Florida
Member Since Contact Type Status
Apr 15, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Upon Brick
Question: A buyer made a purchase, and requested an invoice change on the shipping
cost. I couldn't figure out how to do this (but now I know how) so I sent
an invoice via PayPal. The buyer paid that PayPal invoice and the package was
sent and completed. Since the buyer never paid the Bricklink invoice, the order
still shows as packed. How can I change the order to complete? Or how can I remove
the order from my orders received list? Also, If I cancel the order, will the
buyer be refunded?
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jan 19, 2026 22:38
 Subject: Re: Removing a paid order from orders received
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Nubs_Select (4851)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
BrickLink Inventories Administrator (?)
In Selling, ToniGian81 writes:
  Question: A buyer made a purchase, and requested an invoice change on the shipping
cost. I couldn't figure out how to do this (but now I know how) so I sent
an invoice via PayPal. The buyer paid that PayPal invoice and the package was
sent and completed. Since the buyer never paid the Bricklink invoice, the order
still shows as packed. How can I change the order to complete? Or how can I remove
the order from my orders received list?

You cant (tho you might be able to file it, but that wont solve the tax issue),
all orders that involve sales tax must be paid onsite, directly through the order,
otherwise you the seller are keeping the sales tax that only bricklink was authorized
to collect on the sale. You have to refund the buyer, and invoice them on bricklink,
and have them pay that way, and then the buyer can mark it as completed.

  Also, If I cancel the order, will the
buyer be refunded?

No, since the payment wasnt made on bricklink, bricklink has no knowledge of
the payment.
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Jan 20, 2026 03:54
 Subject: Re: Removing a paid order from orders received
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ScubaSteve (253)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Scuba Steve
In Selling, ToniGian81 writes:
  Question: A buyer made a purchase, and requested an invoice change on the shipping
cost. I couldn't figure out how to do this (but now I know how) so I sent
an invoice via PayPal. The buyer paid that PayPal invoice and the package was
sent and completed. Since the buyer never paid the Bricklink invoice, the order
still shows as packed. How can I change the order to complete? Or how can I remove
the order from my orders received list? Also, If I cancel the order, will the
buyer be refunded?

What I think you are saying is that a Bricklink invoice was wrong in regards
the shipping amount.

As such you did a Paypal invoice for the entire amount and your buyer paid that
paypal invoice that you generated.

You think you need to complete your received order so you can pay your Bricklink
fees and have a completed order.

Assuming I have that right, I will tell you what I do.

Sometimes in Canada buyers want to pay me with an email transfer, this is not
supported by Bricklink, likewise neither would a bank transfer for a larger transaction.

Same story right, we need to complete and have a record of the transaction, obviously
respect Bricklinks terms of service and also pay our dues.

On the order line far left side there is an icon that says "edit order"its
immediately right of the invoice number). go there.

That takes you to that individual order received page.

Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

There is no harm done when shipping costs change and they sometimes will, sometimes
we eat it and sometimes we chase it.

But that is the way I have sorted my way around that issue a number of times.
Keeps everything honest I agree.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jan 20, 2026 04:17
 Subject: Re: Removing a paid order from orders received
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Nubs_Select (4851)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
BrickLink Inventories Administrator (?)
  Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Jan 20, 2026 12:07
 Subject: Re: Removing a paid order from orders received
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ScubaSteve (253)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Scuba Steve
In Selling, Nubs_Select writes:
  
  Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".

I could, change and reissue the invoice several times with various shipping costs.
It even let me issue a credit for more than the value of the invoice.

But no matter what status I used I could not change it to paid as the "seller"
as a Canadian.

About 18 months ago I did a multi thousand $$ order with a bricklink seller in
Texas and I paid by bank draft/transfer and he manually change it to "paid".
Presumably because I was the Buyer and there was no subjected tax as you point
out.

A transaction between a buyer/seller regardless of their geographical location
should be allowed to be paid externally and then manually marked as paid. I have
done it several times canada/canada.

The seller in this instance is clearly from the USA.

Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jan 20, 2026 12:23
 Subject: Re: Removing a paid order from orders received
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Selling, ScubaSteve writes:
  […]
  The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".
[…]
Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.

Steve, this has been known for, er, 5 years: when BL has to collect some tax,
only Onsite methods are allowed, and the seller can’t change the payment method
/ mark as paid.

If BL doesn’t have taxes to collect, and if the seller has other payment available
(new sellers don’t), then they can change the payment and/or mark the order as
paid, or anything else.

That’s the only way BL found to prevent tax evasion / fraud.
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Jan 20, 2026 12:39
 Subject: Re: Removing a paid order from orders received
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ScubaSteve (253)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Scuba Steve
In Selling, SylvainLS writes:
  In Selling, ScubaSteve writes:
  […]
  The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".
[…]
Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.

Steve, this has been known for, er, 5 years: when BL has to collect some tax,
only Onsite methods are allowed, and the seller can’t change the payment method
/ mark as paid.

If BL doesn’t have taxes to collect, and if the seller has other payment available
(new sellers don’t), then they can change the payment and/or mark the order as
paid, or anything else.

That’s the only way BL found to prevent tax evasion / fraud.

Makes sense. I was still emotionally attached to my lego stash 5 years ago and
was not selling anything lol. I have only removed 50% of my emotional attachment
lol.

Humour me, but the OP is a USA Seller, and he sold to someone somewhere. He does
not have a tax obligation as ad valorem is end user by design.

So why couldn't the OP/seller change it to paid in that instance? I get what
you say if the USA person was the buyer and not the seller.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jan 20, 2026 12:45
 Subject: Re: Removing a paid order from orders received
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Selling, ScubaSteve writes:
  […]
Makes sense. I was still emotionally attached to my lego stash 5 years ago and
was not selling anything lol. I have only removed 50% of my emotional attachment
lol.

I was just saying: no need to make experiments, trust us, we’re doctors


  Humour me, but the OP is a USA Seller, and he sold to someone somewhere. He does
not have a tax obligation as ad valorem is end user by design.

So why couldn't the OP/seller change it to paid in that instance? I get what
you say if the USA person was the buyer and not the seller.

Because both the buyer and BL do have tax obligations.  BL can’t let the
seller “help” the buyer evading tax or frauding.
 Author: RebelliousBrick View Messages Posted By RebelliousBrick
 Posted: Jan 20, 2026 12:46
 Subject: Re: Removing a paid order from orders received
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RebelliousBrick (28)

Location:  Canada, Alberta
Member Since Contact Type Status
Dec 8, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Rebellious Bricks
In Selling, ScubaSteve writes:
  In Selling, SylvainLS writes:
  In Selling, ScubaSteve writes:
  […]
  The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".
[…]
Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.

Steve, this has been known for, er, 5 years: when BL has to collect some tax,
only Onsite methods are allowed, and the seller can’t change the payment method
/ mark as paid.

If BL doesn’t have taxes to collect, and if the seller has other payment available
(new sellers don’t), then they can change the payment and/or mark the order as
paid, or anything else.

That’s the only way BL found to prevent tax evasion / fraud.

Makes sense. I was still emotionally attached to my lego stash 5 years ago and
was not selling anything lol. I have only removed 50% of my emotional attachment
lol.

Humour me, but the OP is a USA Seller, and he sold to someone somewhere. He does
not have a tax obligation as ad valorem is end user by design.

So why couldn't the OP/seller change it to paid in that instance? I get what
you say if the USA person was the buyer and not the seller.

the OP didn't specify where the buyer is. but since he cannot set the order
complete we can only assume that the buyer is someplace where Bricklink needs
to collect taxes (its not only in the US)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 20, 2026 12:23
 Subject: Re: Removing a paid order from orders received
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1001bricks (55772)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Selling, ScubaSteve writes:
  In Selling, Nubs_Select writes:
  
  Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".

I could, change and reissue the invoice several times with various shipping costs.
It even let me issue a credit for more than the value of the invoice.

But no matter what status I used I could not change it to paid as the "seller"
as a Canadian.

About 18 months ago I did a multi thousand $$ order with a bricklink seller in
Texas and I paid by bank draft/transfer and he manually change it to "paid".
Presumably because I was the Buyer and there was no subjected tax as you point
out.

A transaction between a buyer/seller regardless of their geographical location
should be allowed to be paid externally and then manually marked as paid.

This probably can't happen.
BrickLink as a marketplace HAS to collect the taxes, by Laws LEGO has to comply
to.
 Author: RebelliousBrick View Messages Posted By RebelliousBrick
 Posted: Jan 20, 2026 12:30
 Subject: Re: Removing a paid order from orders received
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RebelliousBrick (28)

Location:  Canada, Alberta
Member Since Contact Type Status
Dec 8, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Rebellious Bricks
In Selling, ScubaSteve writes:
  In Selling, Nubs_Select writes:
  
  Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".

I could, change and reissue the invoice several times with various shipping costs.
It even let me issue a credit for more than the value of the invoice.

But no matter what status I used I could not change it to paid as the "seller"
as a Canadian.

About 18 months ago I did a multi thousand $$ order with a bricklink seller in
Texas and I paid by bank draft/transfer and he manually change it to "paid".
Presumably because I was the Buyer and there was no subjected tax as you point
out.

A transaction between a buyer/seller regardless of their geographical location
should be allowed to be paid externally and then manually marked as paid. I have
done it several times canada/canada.

The seller in this instance is clearly from the USA.

Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.

If taxes are involved payment must be made through Bricklink as nubs said.
Its so bricklinks partner can take out the sales tax and remit it to the proper
authorities before the payment reaches the seller. This is required by law.
The reason the seller in Texas was able to change the status of your order is
because there is no law in Canada that requires marketplaces to collect sales
taxes.
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Jan 20, 2026 12:47
 Subject: Re: Removing a paid order from orders received
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ScubaSteve (253)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Scuba Steve
In Selling, RebelliousBrick writes:
  In Selling, ScubaSteve writes:
  In Selling, Nubs_Select writes:
  
  Click into the "payment status" box on the upper left hand side and manually
change that to "paid or unpaid", click "submit changes". Leave
the screen.

When you go back to your orders page it will show as "paid", change it
to shipped, have your buyer change it to completed.

The does not work on orders that bricklink collects sales tax on, which is presumably
the case here as OP is from the USA.

You are correct. I just did a test Order with a person in this thread from the
USA.He was the buyer I was the seller. The Order has been "OCR'ed".

I could, change and reissue the invoice several times with various shipping costs.
It even let me issue a credit for more than the value of the invoice.

But no matter what status I used I could not change it to paid as the "seller"
as a Canadian.

About 18 months ago I did a multi thousand $$ order with a bricklink seller in
Texas and I paid by bank draft/transfer and he manually change it to "paid".
Presumably because I was the Buyer and there was no subjected tax as you point
out.

A transaction between a buyer/seller regardless of their geographical location
should be allowed to be paid externally and then manually marked as paid. I have
done it several times canada/canada.

The seller in this instance is clearly from the USA.

Maybe I should also do the same test in reverse and be the buyer instead of the
seller and that US buyer can see what he can amend.

Oh this is going to live rent free in my head now.

If taxes are involved payment must be made through Bricklink as nubs said.
Its so bricklinks partner can take out the sales tax and remit it to the proper
authorities before the payment reaches the seller. This is required by law.
The reason the seller in Texas was able to change the status of your order is
because there is no law in Canada that requires marketplaces to collect sales
taxes.

Thank you I understand that part and am a lot more familiar with tax laws than
I let on. I was the non conformist who successfully challenged the government
by mandamus.

I see the missing part of the OP/Sellers post now. He doesn't say who/which
country. If it was usa/usa in competing/differing States it would make perfect
sense. Not if it was to Canada.

Thanks you despite my response appearing catty, its not meant to be.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jan 20, 2026 06:36
 Subject: Re: Removing a paid order from orders received
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peregrinator (1101)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Selling, ToniGian81 writes:
  Question: A buyer made a purchase, and requested an invoice change on the shipping
cost. I couldn't figure out how to do this (but now I know how) so I sent
an invoice via PayPal. The buyer paid that PayPal invoice and the package was
sent and completed. Since the buyer never paid the Bricklink invoice, the order
still shows as packed. How can I change the order to complete? Or how can I remove
the order from my orders received list? Also, If I cancel the order, will the
buyer be refunded?

To the last question, no.

I'd recommend refunding the buyer through PayPal and sending a corrected
BrickLink invoice.
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Jan 20, 2026 11:11
 Subject: Re: Removing a paid order from orders received
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ScubaSteve (253)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Scuba Steve
In Selling, peregrinator writes:
  In Selling, ToniGian81 writes:
  Question: A buyer made a purchase, and requested an invoice change on the shipping
cost. I couldn't figure out how to do this (but now I know how) so I sent
an invoice via PayPal. The buyer paid that PayPal invoice and the package was
sent and completed. Since the buyer never paid the Bricklink invoice, the order
still shows as packed. How can I change the order to complete? Or how can I remove
the order from my orders received list? Also, If I cancel the order, will the
buyer be refunded?

To the last question, no.

I'd recommend refunding the buyer through PayPal and sending a corrected
BrickLink invoice.

Sent you a private message peregrinator