We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
Does it actually matter? If someone goes to your store they see you have "only"
got 99.99% instead of 100.00%. If they are really bothered by it, they will click
on the feedback and see you have over 1000 feedback in the past six months and
one of them is negative. If they are still really bothered by it, they can find
the negative in your feedback and see that the buyer in this case has feedback
of -3. If the prospective buyer believes that -3 feedback buyer and they avoid
your store, then it is probably a good thing for you as they are an idiot.
I don't think many people look at the feedback percentage and if they do,
I doubt anyone would be put off by seeing 99.99%.
I do agree with all your points.
Unfortunately it does matter to me ....
In Feedback, yorbrick writes:
Does it actually matter? If someone goes to your store they see you have "only"
got 99.99% instead of 100.00%. If they are really bothered by it, they will click
on the feedback and see you have over 1000 feedback in the past six months and
one of them is negative. If they are still really bothered by it, they can find
the negative in your feedback and see that the buyer in this case has feedback
of -3. If the prospective buyer believes that -3 feedback buyer and they avoid
your store, then it is probably a good thing for you as they are an idiot.
I don't think many people look at the feedback percentage and if they do,
I doubt anyone would be put off by seeing 99.99%.
I do agree with all your points.
Unfortunately it does matter to me ....
In that case, I don't think there is anything else you can do. If you have
already offered a refund and return, then that won't work to get them to
change their mind.
We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
In the settings of your store, there is one where you can disallow members with
negative feedback to order from you. Not sure if he submitted his order before
he reaved his first 2 negative feedbacks.
I hope this negative gets removed by admin.
I got my first neutral and then the other 3 bad one for either reasons I don't
know or for a stupid reason (in one case).
I stand with you 100% - to have almost 15 000 orders without any complaints is
a proof that you are walking the line and beyond to serve and contribute to the
community and soul of what BrickLink is all about.
I would just like to say a very big THANK YOU to everyone who supported us with
this matter and in particular to the BL Admin that removed the feedback for us,
really appreciated.
I left my first negative feedback today in order to warn other stores. Thankfully
it was with a 0 feedback user so they are now -1. Sort of the same "fraud"
situation only there was no dialogue, just someone grumpy they overpaid due to
LEGO's inventory woes and claiming it was an unauthorized purchase.
We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
Yes it hurts. I just in the last few days had a guy order 2 large expensive sets,
I ship them to him, he gets them in 5 days from order to front door. UPS delivery
driver photos show a perfect box delivered, my photos at shipper's show a
perfect box delivered and then 30 minutes later he shows me a mangled box and
2 mangled box sets and puts a chargeback into paypal, refuses to return the sets
for exchange and claims I didn't send him what I advertised.
We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
Yes it hurts. I just in the last few days had a guy order 2 large expensive sets,
I ship them to him, he gets them in 5 days from order to front door. UPS delivery
driver photos show a perfect box delivered, my photos at shipper's show a
perfect box delivered and then 30 minutes later he shows me a mangled box and
2 mangled box sets and puts a chargeback into paypal, refuses to return the sets
for exchange and claims I didn't send him what I advertised.
Sucks to be a seller sometimes.
Wild. Hopefully with pictures of deliver condition, PayPal should help you out
We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
Yes it hurts. I just in the last few days had a guy order 2 large expensive sets,
I ship them to him, he gets them in 5 days from order to front door. UPS delivery
driver photos show a perfect box delivered, my photos at shipper's show a
perfect box delivered and then 30 minutes later he shows me a mangled box and
2 mangled box sets and puts a chargeback into paypal, refuses to return the sets
for exchange and claims I didn't send him what I advertised.
Sucks to be a seller sometimes.
Wild. Hopefully with pictures of deliver condition, PayPal should help you out
We have been a BL seller for more than 5 years with over 18,300 sales and 14,700
positive feedback - which was at 100% until yesterday. A new user with only 2
previous buys (from one seller) with negative feedback on both buys, tried the
exact same scam on us (word for word with lose minifig arms).
We go out of our way to address client issues (real or perceived) but I draw
the line at fraud and stealing from stores (we all work too hard for that) and
this user shouldn't be allowed to keep keep doing it. I knew we would get
negative feedback from the user but made sure everything was documented within
Bricklink order message system and in my opinion it is one of the easiest examples
of someone clearly extorting dealers to get free minifigs
I trusted in the process; so i put in a feedback removal request, but in lightning
time it was REJECTED. Im really not happy about this and honestly still can't
believe that BL admin seems happier to believe a new user with a now -3 feedback
Vs a 5 year seller with a perfect sales record (which everyone MUST know how
hard it is and the sort of people you must be to have this).
If any Admins are reading this, please take a look at the full order history
(from bottom up and I challenge any rational individual not to see this is such
a clear and obvious scam from the start). I don't expect this to be changed
but maybe someone that cares about Sellers will do something about it for us.
Fantechnic
P.S.
For those interested the short version of the issue is:
+ We got a message from a buyer asking if the minfig sent was new or used this
was weird as the message was the day after we posted it and it takes approx 5
business days to get their address normally. We confirmed it was new and asked
why.
+ They said they had a problem with there previous seller (1st sale on BL ever)
with a minifig and used the exact phase "it had loose arms and a scratch
under the arm but i got my money back" (i found out later they left neutral
feedback with previous seller with the same 'Loose arms on minifig' phase.
+ Two days later we got a message saying they had the package and the minifig
again "it had loose arms and a scratch under the arm" and "ive never
had anything like this before" (apart from you previous order). And I don't
think the package had even arrived - probably still not.
+ We told him he could return the minifig (we would even pay postage) and we
would give him a full refund even if there wasn't a problem and he replied
with 'enjoy your review'. And put in a complaint saying he was given
a minifig with lose arms, we wouldn;t refund and not to shop at our store'.
I have simplified this a little (as they full order message history is 3 pages)
and I have not used the exact wording or anything that could be considered private
information. But for those that are interested you can look at our feedback and
the feedback of the person who left negative feedback and make your own judgement.
Thank you for those who read to the end and appreciate your support.
Yes it hurts. I just in the last few days had a guy order 2 large expensive sets,
I ship them to him, he gets them in 5 days from order to front door. UPS delivery
driver photos show a perfect box delivered, my photos at shipper's show a
perfect box delivered and then 30 minutes later he shows me a mangled box and
2 mangled box sets and puts a chargeback into paypal, refuses to return the sets
for exchange and claims I didn't send him what I advertised.
Sucks to be a seller sometimes.
Wild. Hopefully with pictures of deliver condition, PayPal should help you out
Then these otherwise perfect packages from shipper to delivery went to this overnight....
Australia, New South Wales
Germany, Nordrhein-Westfalen
United Kingdom, England
Canada, British Columbia
Sweden, Västra Götaland
USA, Ohio
)
)
)
)
)
Netherlands, Gelderland