I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
The seller is always 100% responsible for the package until it’s delivered (stating
otherwise in terms dosent negate this), if the package has moved for a long time
it’s best to refund if communications with the shipping company dosent help
I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
The seller is always 100% responsible for the package until it’s delivered (stating
otherwise in terms dosent negate this), if the package has moved for a long time
it’s best to refund if communications with the shipping company dosent help
[…]
I have specifically written in my shipping policy that I am not responsible for
lost packages. […]
But you also (and first) agreed to PayPal’s terms that say you are responsible
for delivery.
And the buyer is out of their money and didn’t receive anything.
So the buyer can make a claim on PayPal and you’ll lose it and you not only will
you be out of money and minifigure but you’ll also have a bad reputation.
That’s the risks of distance selling.
[…]
I have specifically written in my shipping policy that I am not responsible for
lost packages. […]
But you also (and first) agreed to PayPal’s terms that say you are responsible
for delivery.
And the buyer is out of their money and didn’t receive anything.
So the buyer can make a claim on PayPal and you’ll lose it and you not only will
you be out of money and minifigure but you’ll also have a bad reputation.
That’s the risks of distance selling.
[…]
I have specifically written in my shipping policy that I am not responsible for
lost packages. […]
But you also (and first) agreed to PayPal’s terms that say you are responsible
for delivery.
And the buyer is out of their money and didn’t receive anything.
So the buyer can make a claim on PayPal and you’ll lose it and you not only will
you be out of money and minifigure but you’ll also have a bad reputation.
That’s the risks of distance selling.
And also be hit with a chargeback fee from paypal
Yes, I forgot about that. So it’s “out of even more money and minifigure
and reputation.”
I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
Isn't the value of the minifigure the amount that you sold it for?
I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
Isn't the value of the minifigure the amount that you sold it for?
Even if you can't claim immediately from USPS you will be out the COST price
of the minifig. Not the $80 you sold it for. (Hopefully that will be quite
a lot less). Missing parcels are a pain in the bum, but you need to factor the
occasional loss in your overall plan.
They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
It puts you right back where you were after the sale took place.
- Buyer gave you $80, you gave them a minifig.
- Fig lost.
- You give Buyer their money back and you file a claim with USPS.
- USPS gives you $80 back.
+$80, -$80, +$80 = $80
- You're still financially where you were and you're one less minifig
as before.
I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
I agree with Nubs_Select.
Before you do anything call USPS and ask why the package was returned to the
warehouse.
This way you have some thing to show PayPal if they trying to do a claim.
It may be a Natural disaster in the delivery area that did stop USPS.
I Recently shipped a $80+ dollar minifigure to a customer. It was place out for
delivery but then was returned to the warehouse and has been there for 16 days.
I had insurance on the package, but that will only cover the value of the item.
I have specifically written in my shipping policy that I am not responsible for
lost packages. How should I proceed with the customer. They are requesting a
refund, but I shipped the product and even if USPS accepts my insurance claim
I will be out a $80+ dollar minifig if I refund the buyer.
Refund your customer, then file a missing mail report where if it is found it
will be returned to you and, if lost, then file a claim.
Somehow your math does not work for me. If you have to file a claim, how are
you out anything but time and maybe a little shipping?
USA, Maryland
Canada, Ontario
France, Nouvelle-Aquitaine
United Kingdom, England
Sweden
